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May 2013
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Customer Engagement Solutions
Winthrop University Athletics Launches Fan Social Media Points ProgramSports program seeks to create engagement and drive fan activity on social media -
Critical element in orchestrating a successful multichannel marketing strategy
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Attributes 16th consecutive top ranking to ability to "recognize and solve consumers' needs"
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Dedicated deliver networks, monitoring systems and teams and single product customer care teams all to contribute to high quality CX in cutting edge offering
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The rewards levels don't appear to be very impressive (1% discounts) but MS is making a strategic bet that big gamers just need a small nudge to play significantly more.
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The program targets both new members and top tier gold members with incentives to drive activity in specific regional markets.
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Customer Satisfaction Surveys
Virgin America Best U.S. Airline In Condé Nast Traveler's Business Travel PollConde Nast Traveler survey sought to capture excellence rather than satisfaction by only scoring based upon % who gave airline a excellent or very good rating. -
Not surprisingly, Zappos and REI came out on top of Consumer Reports survey of customer ecommerce sites. While the leaders stood out for strong customer experience, the perception of value for money remained a key driver of CSat scores and ended up hurting REI relative to other top brands.
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Leading Australian coffe house chain makes transttion to a fully virtual loyalty system thereby rendering all the tradional loyalty cards archaic and obsolete
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Customer Experience Management
Telecom Provider Nawras Wins ME Customer Service Provider of Year Award for 3rd TimeThe independent panel of judges noted the commitment Nawras has shown to living the customer experience by listening carefully to customers and introducing new and innovative approaches to customer service. January 2013
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CSat Survey: Newer and smaller players dominate with simple CX strategies
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Survey results show state transport department is seeking validation of both decisions and KPIs
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Extreme example highlights pressure social media has put on businesses to become genuinely customer centric
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Smart tweaks to existing programs extends impact to brand visibility and lead generation
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Latest NPS client Response Mine Interactive demonstrates how the next stage of refinement is done
December 2012
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Response highlight key vulnerability areas of potentially impactful customer surveys
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Makes Cutting Edge Loyalty Technology Available to SMEs
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Can it help independents compete against the big boys?
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Helps clients avoid lost impact of rewards from weak redemption options
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Seeks new tools to keep viewers during extended NHL strike
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New push for VIDEO bills (instead of paper bills) reflects end to end approach to CX enhancement
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Customer Experience Management
GM Continues Customer Centricity Push with New Connected Customer Specialist TeamInvests in specialist team of young tech-saavy trainers to enhance post-purchase CX -
Customer Experience Management
PGi Re-Imagines Social Customer Support with New GlobalMeet® CommunityFollows on success of is recently launched iMeet Community November 2012
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Customer Engagement Solutions
Sony Stores Join Shopkick Partner Alliance -- Enticing Holiday Foot Traffic with RewardsShoppers Get Rewards for Visiting, Scanning or Buying -
Achieves "Highest Engagement Rates" of their Digital Marketing Efforts
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One million Absa customers use rewards offering
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Leader in mobile CX analytics brings integrated access to "actionable customer insights" to mobile platform
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Allows companies to engage in real-time with customers when they need it most
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Customer Experience Management
JD Power Study Highlights Lower Satisfaction Among Small Business Banking CustomersFindings highlight the importance of a segmented approach to CX -
Customer Experience Management
Study Focuses on SMB Adoption of Loyalty Programs But Mobile Findings Equally ImportantPressure building on mobile side for businesses of all sizes -
Continues push to build relationship with passengers as flight routing options expand
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Puts CX at centre of business model that seeks to use online only model to maximum advantage
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Replaces mystery shopping program with Empathica multi platform VoC program
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Consumer Insights Research
OPINION: ServiceValue Cross Industry CSat Survey in Germany Gets Approach RightCompleteness of industry picture achieved by two scoring systems and broad benchmarking of results -
Customer Experience Management
Workshare Appoints Chief Customer Officer to Enhance Customer SatisfactionFurthers commitment to goal of keeping customer at center of business strategy and product evolution -
Customer Experience Management
Unata Partners with Grocer Longo's to Power Mobile Loyalty and OrdersProvides integrated personalization capability in purchase, loyalty and marketing efforts -
Two companies aligned under one philosophy of turning complex social processes into simple, effective and affordable system
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Nominations for customer-centric organizations being accepted until December 14, 2012
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Customer Survey Systems
CFI Group Launches Social Media Monitor to Bolster Traditional Survey ProcessNew technology captures and analyzes customer perceptions through social media -
Proactive approach gets hotels out in front of unhappy customers and heads off negative reviews
October 2012
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The question is how vulnerable Apple really is to competing mobile devices
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Launch allows mobile-first or mobile-centric brands to ensure exceptional CX on any device
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Keeps customer control in the hands of companies while eliminating the hurdles and hassles of loyalty infrastructure
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Rapid growth shows importance of infrastructure for companies seeking to build social VoC programs
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Customer Engagement Solutions
Asia tops first global social engagement index, China, Indonesia and India leadSurprised? Lack of awareness is costing Brands engagement opportunities -
Customer Experience Management
Cellular One Improves Overall Business Process with Solutions from Aspect SoftwareNational Wireless Carrier Improves Customer Satisfaction, Agent Productivity & Workforce Efficiency through Deployment of Aspect Unified IP and Productive Workforce -
Being perceived as trustworthy has almost twice the impact on likelihood to not switch banks as having good customer service, the second most influential driver.
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Designed to make it easier for hotels to offer the best 'mobile conveniences' while generating more ROI opportunities
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Efficiency savings, greater control and enhancing customer satisfaction goal for collaboration
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Leverages the value of AIR MILES reward miles & the program's reach into 10 M Canadian households to reward & inspire environmentally sustainable everyday lifestyle choice
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Customer Loyalty Programs
Bridge2 Solutions and Affinity Solutions Launch Mobile Application To Revolutionize Customer LoyaltyLoyalty Platform Solutions Provider & Leader in Transaction-Enabled Marketing Launch First-Ever End-to-End Mobile Application for Loyalty Card Holders -
Customer Loyalty Programs
Loyalty Spark’s Mobile Loyalty Rewards Program Ignites Local Businesses and Community SupportEase of use, customization/branding & data gathering/analysis in one mobile loyalty program application -
Continues to be haunted today by -ve customer perceptions from 2011 among SMB's
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Customer Experience Management
IHG® Launches Priority Club® Rewards iPad® App and Builds on Successful Mobile Strategy of Enhancing all Stages of the Guest JourneyImmersing the customer in 'tailored' brand experiences -
Offering integrates cardholder spending patterns & behavior with an innovative platform that delivers personalized rewards, offers, loyalty incentives to the end consumer
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Partnership with telecoms (using NFC technology) allows consumers & merchants transfer money, make payments, or offer discounts & loyalty perks
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Likely rooted in superiority of social referrals from those in others' network above other forms of marketing
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Customer Experience Management
CX Provider to Telecoms Provides Strong Role Model for All CX InfrastructureGartner emphasizes importance of 'correlated customer centric view across network, device and service layers' -
Customer Satisfaction Surveys
Business Intelligence Solutions Provider Jedox Takes Top Spot in CSat SurveyDominates bigger players with combination of product, value and support strength -
Consumer Insights Research
Dubai Government Uses Dual Feedback Strategy To Drive Improvements in ServicesExtensive survey program seeks feedback of both general public and government employees -
Banks, Retailers, Energy, Software and Services Companies Adopt Satmetrix Technology Solutions
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Customer Perception Analysis
Opinion: Epic Pricing Fail By Restaurant Jeopardized Key Customer RelationshipsPuts spotlight on the rules of engagement when it comes to pricing in a social media world -
Customer Satisfaction Surveys
Roy Morgan Australian Airline CSat Survey Shows Vulnerability of Customer Perceptions1 year later Qantas continues to face an uphill battle to recover CSat leadership following labour dispute shutdown -
With SAS, Marktplaats.nl (and EBay company) can immediately respond to new customer behavior trends
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Company born from consumer advocacy now also empowers companies to better address customer issues
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Customer Experience Management
Facebook Customer-Care Combination: Lithium Technologies Acquires Social DynamxCombined offering will give companies a fully integrated social customer experience across social networks, websites, and mobile devices -
Reflects an understanding of where CX starts and stops for its customers
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Research shows companies unaware of weaknesses in basic CS areas
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Partnership exploits gaping hole for competitive challenge left by predatory banking practices
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Unifies the creation, distribution, redemption, and analysis of digital coupons, offers, and loyalty programs
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Extends usability and actionability of its social market intelligence tool
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Customer Experience Management
Vermont Mutual Insurance Group Selects Thunderhead.com to Modernize Customer CorrespondencePart of a transition to a service-oriented architecture -
Integrated social check-in, POS and loyalty programs allow personalized service and targeting of key customers
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Customer Loyalty Programs
Aberdeen Research Report Provides Different Angle on Technology and Loyalty Programs30,000 foot view suggests that integration of different systems plays a key role in competitive advantage -
Early indications are that rewards will be highly targeted at driving operational efficiency and retaining best customers
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KU team uses innovative approach to tackling question of ROI of CSat programs
September 2012
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Tops JD Power Credit Card Customer Service Ranking Again
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Customer Experience Management
Apple's iOS 6 platform leads to drop in customer satisfaction: surveySmart Phone leader leverages its strong overall CX leadership to take aggressive competitive maneuver -
Customer Engagement Solutions
Comcast-Spectacor Puts a Premium on Fan Loyalty at Wells Fargo Center with Neolane and FanOne MarketingCross-channel marketing programs that drive ticket sales and increase customer retention and lifetime value -
Customer Experience Management
Rent.com Selects KANA Express Cloud Customer Service Offering for Improved Customer EngagementA single, integrated platform ensuring consistent customer service across all channels including phone, email, live and automated chat, web self-service, and social media -
Customer Analytics Platform
Rhapsody in Analytics: Leading Music Service Chooses Teradata and Aprimo for Customer InsightBehavioral analytics that support the design and development of new customer, ARM campaign management tool to upsell, retain & acquire new customers -
Quantum leap over traditional IVR technology seeks to automate cross platform customer service
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Bringing together like-minded merchants & communities of consumers & cross promoting both of them
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Loyalty a '2 way street', Ireland Starbucks breaks the rules of Loyalty
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Customer Experience Management
ICC/DECISION SERVICES Uses Customer Experience Management to Reach 2012 Business Goals -
Improved CX leads to higher C-Sat & Conversion Rates
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A nationwide customer feedback program to measure and manage CX in real-time is working
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Hopes to boost sales for 190,000 UK business sellers during festive season
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Banks using SM in tandem with mobile phones to inform, engage and serve customers
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iPhone & iPod touch users connect the free Target app to Passbook to store and access in-store discounts
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Uses tuition discounts to drive students to graduate within 4 years
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Customer Experience Management
Telligent Elevates Customer Experience with Social Customer Service that Lowers Costs and Drives RevenueTelligent Community 7.0 designed to help businesses increase c-sat same time boost their bottom lines -
Aussies are the most tolerant of sloppy service - after Indians and Mexicans
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Vancouver, BC based co. that measures customer engagement inside stores
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Customer Experience Management
LiveWorld Extends Range of Social Channel Integration For Its Market-Leading PlatformTechnology scales quality human review and management of customer content on social channels -
1st in the industry to combine product quality and the customer experience under one leader
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Freshdesk Arcade, a new game mechanics system for its web-based help desk software
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Customer Experience Management
Telecom operators to up Capex on Customer Experience Management in 2013CEM focus 2/3's improve brand image & 6/10 provide competitive differentiation -
Loyalty cards account for around 40% of the weight of an average Australian wallet
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Also concludes that the tablet market is spurring PC makers to improve the quality of their products
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Engaging customers at every step of the shopping experience
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Single Customer View service for gaining valuable customer insight to improve relationship, retention & cross-selling activities
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Customer Experience Management
“Flexcube is about customer engagement, not just transactional banking”Banks can tailor their own products, service and user experience to differentiate products and be more personalized and intuitive in their approach -
Customer Experience Research
Genesys Research Finds Big Business Still Uneasy with Digital Customer Service Conversations over Social MediaAn indication that SM is still a very new phenomenon, but in fact, by overcoming this fear of customer criticism, it can inspire brand advocates -
This new platform is designed to give marketers a powerful new tool to energize audiences and turn consumers into advocates for their brands
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A game-changer: a no-effort, rewards-based interaction for both the customer and merchant
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Consumer Insights Research
Gartner: By 2014, 10-15 % of Social Media Reviews will be Fake, Paid For By CompaniesMarketing, customer service and IT SM managers looking to use reviews, fans & ‘likes’ to improve their brand's reputation on social media must beware of the potential negative consequences on corporate reputation & profitability -
Multi-channel program allows access via web and mobile app -- leapfrogging many retailers rewards programs
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Strategy assumes connected team members will be able to enhance customer experience with real-time access to information
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Products at opposite end of pricing spectrum dominate satisfaction ratings
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Customer Satisfaction Research
Major high-street banks fare badly in latest customer satisfaction surveySurprisingly poor showing has all large banks scoring below average ratings -
Suite of SaaS solutions help businesses to deliver personalized experiences across touchpoints
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Confirms importance of integrated payment and loyalty programs systems
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Customer Analytics Platform
Gartner Survey: CIO's in Asia Prioritize Business Intelligence and MobileUsing targeted investments to support customer acquisition and retention -
Mobile web experience for retail lags traditional retail web satisfaction significantly
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Nearing mastery of the reactive part of social media but proactive efforts lag way behind
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Marketers can create mobile marketing campaigns to increase customer engagement and drive incremental revenue
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Newer, smaller luxury chains appear to have advantage over established brands in tough economic environment
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Those who take advantage of all the facilities, perks, privileges and benefits their credit card offers tend to be more satisfied
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Customer analysis leading force behind new program
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Enables retailers to enhance Facebook Pages to engage, motivate fans & convert those individuals into customers
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Extends the CX advantage of the iPhone to the daily payments that most users make
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Perxclub Mobile App inspired by convenience, security and innovation
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New focus on taking 'positive feedback' and turning people into brand advocates based on positive interactions with the company
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Customer Engagement Solutions
Quickcue to Provide Guest Engagement Solutions for CraftWorks Restaurants and BreweriesFull suite of features to assist in one of a kind guest experience & engagement -
Widens feedback channels to include complaints & compliments
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Leverages communication channels to improve collaboration for a better CX, features smarter & streamlined CRM strategies
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Unique investor mechanism rewards expanding social footprint
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Puts spotlight on secondary impact of high customer satisfaction
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Consumer Insights Research
Get Satisfaction Introduces Advanced Analytics and Key Enhancements to Its Customer Engagement PlatformFocused on driving impact to include access to customer intent and satisfaction data -
Customer Experience Management
Airports turn to mobile and intelligent tech to improve customer experienceCustomer centricity reflected in majority focus on IT investment for better passenger experience -
JD Power study shows iPhone maker keeps winning the war by playing the game differently from its competitors
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Mobile app allows consumers to consolidate their loyalty and rewards cards and coupons into one spot
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Loyalty Program Platform
RewardStream Gathers Momentum with Record Sales Growth, Management Team Expansion, and Commitment to Thought LeadershipEstablishes RewardStream as an emerging leader in the social referral and loyalty space -
Boosts customer knowledge and cabin management with real-time information
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Customer Loyalty Programs
Badgeville and Acquia Partner to Deliver First Gamification Platform for Drupal CommunitiesDrives both user generated content and strong contextual behaviors by users -
Extends focus on survey beyond its services to include general issue areas facing the municipality
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Newspaper surveys audience to understand needs and uses rewards to attract participants
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Effort to reverse high parking costs with loyalty card offers
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Customer Experience Management
Philippines Telecom Companies Face CX Problems in a Social Media Driven Business EnvironmentCut throat competition between two top players leads to stretched infrastructure - leaving them vulnerable to wrath of netizens on social media -
Customer Experience Management
Blu Homes and Redfin Team Up to Create a New Experience for Home BuyersCX driven partnership reflects the need for companies to differentiate in a tough economy -
Brings Sleek Intuitive App to Diverse NYC Customer Base
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Consumer Insights Research
Reksoft Customer Satisfaction Survey Confirms Success of Company's Agility ProgramsSoftware company successfully uses regular CSat surveys to support and guide key business strategies August 2012
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'Genius Bar' major factor in C-Sat and Loyalty, according to a survey
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The J.D. Power study measures customer satisfaction with credit cards
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Customer Feedback Systems
NICE Fizzback Voice of the Customer Solution is Helping Shell UK Retail Increase Customer Satisfaction and Loyalty Across its BusinessSolution to help the company take a more Customer-Centric approach across its retail fuel business -
Consumer Insights Research
Canadian credit unions ranked first in customer service for 8th consecutive yearClearly show that CX outdoes size everytime -
Consumer Insights Research
Software Company CEO Confirms Social Media Is Fast Becoming The Customer Interaction Method Of ChoiceDemonstrates tremendous opportunity that social media offers to companies -
Customer Loyalty Programs
Logicalis and LOC Enterprises Offer Sneak-Peek of Consumer-Driven, Universal Loyalty Card SolutionEvent Attendees to Learn How New System is Redefining Loyalty Solutions for Retailers and Consumers -
Customer Retention Programs
Iain Macfarlane Earns Best Client Retention Award at 2012 Global ConferenceExistence of award alone reflects importance that companies need to place of keeping customers -
Reflects shift in automakers focus from incentives to quality
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Consumer Insights Research
Ventana Research Releases Customer Feedback Management Benchmark ResearchFindings underscore the importance of understanding expectations and improving interactions with customers. -
Equipment manufacturer uses loyalty program to drive equipment demand
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Strengthens position in ever growing VoC practice area
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Customer Referral/Reference Programs
Long View Earns Cisco’s Customer Excellence Nod for 7th Straight YearServes as valuable benchmark to Long View's competitors and others in the industry -
Defense Department understands importance of both internal and external surveys to understand customer satisfaction
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Consumer Insights Research
NICE to Show Organizations How to Collect, Analyze, and Act Upon Customer Feedback in Real TimeEmphasis on how real-time feedback can shape customer interactions -
Highlights strong research prior to launch of program
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Merges back office system with end-user real-time data
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Recognizes that CX begins during earliest phases of sales effort
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Travel vendor commission wide ranging survey of customers
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Executives at Memphis hospitality conference cite critical role of online bookings
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Customer Experience Management
Peer-to-Peer Customer Service Reduce Costs and Increase Loyalty for Mobile Operators?Reveals new opportunity for companies to leverage customers as CS agents -
Reflects growing investor interest in providers of customer focused programs
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New Product Offerings Meet Growing Demands of the Market, Cater to Increased Interest From Advertising and Marketing Agencies
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Turns feedback into shareable and engaging content across platforms
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Shows that rewards are effective tools in any industry
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Survey shows importance of benchmarking for impact of findings
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Survey reveals demographic shifts in home cooking market
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Customer Experience Management
61% of Customer Experience Leaders Cite Customer Experience Management as Their Greatest ChallengeSurvey seeks to define direction that customer management is heading -
Local government shows businesses the way by defining feedback goals clearly
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Customer Feedback Systems
Online Business Review Service Goldstar Feedback Releases iPad App for Reputation ManagementFocus on creating optimal feedback experience in-store -
Program fine tuned to reward both spending and activity level
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Customer Satisfaction Research
J.D. Power: customer satisfaction improves for retailstore wireless purchasesIdentifies key factors across platforms that are applicable across industries -
Customer Loyalty Programs
Spartan Stores CEO Credits 'Yes is More' Loyalty Program for Lift in 1st Quarter Comparable Store SalesBig revenue impact of member offers affects overall company performance -
Loyalty Program Platform
Online-To-Offline Loyalty Program Plink Raises $3 Million Series A Investment Round From Grotech VenturesReinforces growing trend towards integration of customer programs across platforms -
Using strategy in rewards design helps impact bottom-line beyond revenue numbers
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Customer Experience Research
Chevrolet ranks highest again in JD Power’s Customer Satisfaction IndexUses after sales service as jump point for gaining leadership -
Chase demonstrates how targeting loyalty program features can drive uptake
July 2012
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Joins Key Ring network to gain access to new customer pool and real-time promotions engine
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Customer Experience Management
Unclaimed Baggage Center Leads Retail Travel Industry Into New Technology EraPartners with iCapture and Archelon Enclosures to Enhance Customer Experience -
Study finds severe impact of online buying experience on new customer acquisition
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Customer Experience Management
Contact Solutions Named 2012 Market Leader By Speech Technology MagazineUnique Self-Improving Software Allows Continuous Improvement of Customer Experience -
Vendor closes the loop for companies seeking to understand and nuture their strongest promoters
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Parking experience drives customers away from city centre location
May 2012
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Integrated POS and VOC solution differentiates and drives response rates for merchants
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Customer Feedback Systems
Vovici gives PEER 1 Hosting a Competitive Advantage with Centralized Voice of the customer insightStreamlines the collection and analysis of customer feedback to influence satisfaction levels and strategic planning -
A Customer Feedback And Social Media Referral Solution For Restaurant Operators
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Offers Its Members In-Game Rewards, Discounts And Freebies For Using Their Services While Playing Their Favorite Games
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Study also quantifies the increased broadcast power of consumers due to social media
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Customer Satisfaction Surveys
J.D. Power and Associates Reports: Impact of High C-Sat on Sporting Goods RetailersKnowledgeable sales staff is the key driver of Customer Satisfaction with Sporting Goods brands -
Can Mobile Experience help in building stronger Customer Retention?
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Customer Experience Management
27% of consumers would switch brands over social media customer serviceSocial Media not just for promoting brand but also becoming a key customer service platform -
Loyalty Program Will Combine Business And Personal Banking Rewards
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VIPdesk Research - 27% Of Loyalty Program Members Prefer To Utilize A Mobile Device To Access Loyalty Program Features
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Loyalty Program Platform
Punchcard Goes National – Rewarding Customers With Cash Back At Their Favorite Merchants And Retailers Across The U.S.Punchcard Gives Smartphone Users Access To Rewards From Millions Of Businesses Of All Types -
Customizable Widget That Can Be Placed Anywhere A Brand Wants To Offer Clients Answers And Input
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A New Social Gift-Giving Service For Facebook Users To Give, Receive And Redeem Free And Paid eGift Cards
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Customer Experience Research
Survey: Indians Twice As Likely To Tap Social Media For Customer ServiceSurprising 54% of Indians Have Used Social Media to Push For CS Response -
Coles Relaunches FlyBuys Card To 8 Million Households - Includes A New Discount Proposition
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Customer Loyalty Programs
Mindshare Technologies Brings Customer Experience Best Practices Seminars To San FranciscoLearn How Customer Experience Best Practices Can Drive Operational Improvement And Customer Loyalty -
Customer Experience Research
Gartner: Customer Service Contact Vendors Struggling With Meaning Of Social CRMCustomer Service Contact Centers Refer To A Logical Set Of Technologies And Process Engineered To Support The Customer, Regardless Of The Channel -
Study shows importance of segmented approach to VOC programs
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Results prove surprising but also create opportunities for action
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Study highlights the empowerment of buyers by social media
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Interview with founder of travel loyalty specialists Simpliflying
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Restaurant chain extends impact by rewarding social activity by "promoters"
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Customer Experience Management
Virgin Atlantic Leverages LiveChat To Minimize Leakage of Sales OpportunitiesCX during buying process, including timeliness of key information, represents a key factor in conversion rates -
Customer Experience Management
Leading nutrition marketing firm to help restaurants gain competitive edgeCustomer centric strategy focused on wellness helps acquire more loyal customers -
Reflects Strong Segmentation Strategy at Play in Analysis
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Study results suggest banks shouldn't let pricing competition diminish their focus on building loyalty via CX
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Valuable Lessons for Businesses in All Sectors
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Allows Companies to Perform Own Survey Analysis with Launch of New Online Tool
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NICE Redefines Customer Service Experience for Smart Mobile Devices
April 2012
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Customer Feedback Systems
Converseon Cited as a Strong Performer for its Social Media Listening PlatformOverall combination of technology and services recognized -
Targets success from a combination of employee and customer satisfaction
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Banks finding themselves pressured to make CX changes that should have been undertaken a long time ago
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Integrates Social and Traditional Customer Support Platforms
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Global leader revolutionizes gamification industry with suite of turnkey frameworks
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Integrates Loyalty With All Major Social Platforms
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Empowers companies to take action on detailed customer feedback more quickly
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Complaints Management System
Reputation Management Authority Reports 100% Success Rate in Helping Protect People from Erroneous ReviewsLevels the Playing Field in Customer Centric Social Media Environments -
Real estate service achieves 'next level' of actionability of VOC data
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Upstart UK retailer New Look puts spotlight on companies lack of clear goals in social media efforts
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Incentivizes feedback responses by providing discounts
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Customer Experience Management
Customer-Focused Marketing Deemed Critical as Airline Executives Lose FocusCharles Gaudet Says the Airline Mistakes Offer Good Lessons -
Voice of Customers Programs
Virgin Atlantic Overhaul Digital Strategy Following Unique Customer Insight from eDigitalResearchAirline demonstrates both Actionability and Impact from VOC efforts -
Wealthy U.S. Consumers Favor and Feel More Connected to Luxury Brands Offering a Mobile App
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Customer Loyalty Programs
RiteAid Expands Its Focus on Integrated Loyalty and Marketing Program Wellness+RiteAid demonstrates commitment to its successful loyalty program Wellness+ by increasing investment -
Customer Satisfaction Research
International Journal Of Market Research Publishes 'Make Or Break' Customer Satisfaction Model Of Maritz ResearchMaritz Research Spotlighted In International Journal Of Market Research -
Customer Feedback Systems
Over 60 Leading Hotels And Restaurants In India Using Konekt Feedback To Increase Guest Loyalty, Engage Customers And Increase ROIKonekt Feedback: A Next Generation Feedback Platform With Guest Loyalty & CRM For Hotels, Restaurants & SPA -
Getting past the checkmark -- tactical enhancements that drive actionability of feedback data
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Customer Feedback Systems
Alliance Data, NICE Partnership Wins Ventana Research 2011 Operational Leadership Award In Call/Contact Center CategoryAlliance Data And NICE Receive Ventana Research 2011 Operational Leadership Award, Recognizing Success In Business And Technology -
Customer Satisfaction Surveys
SoDA Achieves 51% Net Promoter Score In Members Satisfaction Survey Conducted By Satrix SolutionsSoDA Achieves Exceptional Net Promoter Score Demonstrating Outstanding Member Satisfaction -
Customer Experience Management
Genesys Launches Mobile Solution Which Empowers Engagement of Customers with CS AgentsGenesys Redefines The Mobile Customer Experience By Linking Mobile Apps With Customer Service Agents -
Extracting maximum ROI from loyalty programs by rewarding a wider range of customer behaviors
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Mobile CX increasingly demands attention as a driver of overall brand strength and customer loyalty
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Customer Loyalty Programs
Kuhjohl Announces New Loyalty Scheme To Reward Customers For Their Purchases Of Sterling Silver Jewellery CollectionKuhjohl Launches Loyalty Scheme On Its Sterling Silver Jewellery Collection -
Customer Loyalty Programs
Europe & Middle East Loyalty Award Shortlists Air Miles Middle East For Best Loyalty Program Marketing Campaign Of The YearAir Miles Shortlisted For Europe & Middle East Loyalty Award -
Customer Loyalty Programs
Fair Trade Cafe Replaces Old Punch Card System With New Points Card System 'Belly'Fair Trade Cafe Offers New Loyalty System At Both Locations -
Burger King Brings Feedback Programme To UK
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Customer Loyalty Programs
Patrick Watson Of SplashDot To Discuss About Building Effective Online Loyalty Programs At GiGse 2012, Apr 24th-26thSplashDot Speaks At GiGse 2012 On Building Effective Online Loyalty Programs -
Customer Experience Management
Confirmit Unveils 'Confirmit Horizons Version 17', To Deliver Enhanced Multichannel Capabilities For VoC And Market ResearchConfirmit Drives Deeper Insight By Engaging The Voice Of The Customer -
Incentive Travel Rewards
IBQ Teams Up With Qatar Airways To Offer Premium Travel Rewards To Its Existing And Potential CustomersIBQ And Qatar Airways Partner To Offer Premium Travel Rewards To IBQ's Existing And Potential Customers -
Customer Loyalty Programs
FANBOX Launches MS2 SPLICE To Allow Retailers Connect Loyalty Programs With Facebook Pages And Boost Customer EngagementFANBOX Integrates Loyalty Solutions With Facebook Platform -
Customer Loyalty Programs
Retail Pro International Adds Customer Loyalty Module To New Version Of Retail Pro SoftwareRetail Pro International Launches Latest Release Of The Retail Pro Software -
Customer Experience Management
NICE To Sponsor And Present At Frost & Sullivan MindXchange 2012 And Argyle's Customer Care Leadership Forum 2012NICE To Participate In Two Customer Experience Events: As A Sponsor And Presenter At Frost & Sullivan Executive MindXchange 2012 And As A Sponsor And Panel Moderator At The Argyle's Customer Care Leadership Forum 2012 In New York -
Customer Incentive Programs
Rymax Launches Incentive Industry's First Animated Marketing Campaign Called 'The Loyalty League'Rymax Introduces The Loyalty League To Fight For Customer Engagement And Loyalty -
Customer Loyalty Programs
Rydges Hotel Introduces New Hotel Loyalty Program 'PriorityGUEST Rewards' To Offer More Benefits And Rewards To GuestsIntroducing The New Hotel Loyalty And Recognition Program, PriorityGUEST Rewards -
Customer Experience Management
CustVox Opens Local Office In France To Maintain Its Reputation As Leading European Experts In Deploying CEM SolutionsLeading Customer Experience Management Solutions Developer CustVox Opens Local Office In France -
Customer Loyalty Programs
Coles Revamps Its Flybuys Program With Introducery My5 Program; Names Dawn French As The Face Of The CampaignColes Relaunches Beefed-Up Flybuys With Dawn French Ad Campaign -
Gift Card Programs
Hess Express Partners With Blackhawk Network To Host Its 'Gift Card Mall' And 'Prepaid Center' ProgramsHess To Install Blackhawk's Gift Card Mall -
Customer Engagement Solutions
Front Flip Launches Its Customer Engagement Platform Nationwide; Helps Businesses To Engage Customers Via Scratch CardsFront Flip Takes Its Customer Engagement Platform Nationwide -
Customer Survey Systems
Epicor Offers SaaS Marketing And Survey Tools To Help Businesses Communicate Effectively And Uncover Valuable DataEpicor Adds SaaS Marketing And Survey Tools -
Customer Loyalty Programs
LoyaltyOne And CBSM Expands Coalition Loyalty Program 'DOTZ' Into Third Brazilian RegionAlliance Data's LoyaltyOne Business Announces Dotz Program Expansion Into Third Brazilian Region -
Customer Loyalty Programs
Boyd Gaming Upgrades Its Loyalty Program 'B Connected Online' With New Social Gaming Platform 'B Connected Social'Boyd Gaming Launches Next Generation Of B Connected Online -
Customer Feedback Systems
Vovici Enables Southern States Cooperative To Track Its Customer Journey And Use VOC To Make Strategic DecisionsSouthern States Uncovers Loyalty Drivers With Vovici -
Customer Reward Programs
SCENE Rewards Program From Cineplex Entertainment And Scotiabank Celebrates Fifth AnniversaryA Scene-Stealing Loyalty Program -
Customer Loyalty Programs
Aeroplan Unveils New Service Called 'Destination Miles' To Enable Members Make Their Dream Vacation A RealityAeroplan Offers Its Members A New Way To Make Their Dream Vacation A Reality -
Carrefour Launches Loyalty Programme
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FreebeeCards uses gamification, communication tools and customer tracking to compete with daily deal sites at launch
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Revitas demonstrates how to commit to, design and formalize a multi point customer engagement program
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Customer Engagement Solutions
With In Just 6 Months Of Its Launch, Parago's Enterprise Prepaid Online Ordering Tool 'PROP' Crosses 500,000 Cards MilestonePROP, Parago's Enterprise Prepaid Online Ordering Tool, Surpasses 500,000 Cards In 6 Months -
Loyalty Program Platform
Subway Singapore Joins Pointpal To Enable Customers Use Mobile Phones As Stamp Card For Collecting Loyalty PointsSingapore Subway Restaurants Adopt Mobile Loyalty Program -
Customer Loyalty Programs
Rusty Wallace Auto Group Selects re:member Group To Offer Customized Points Program For GMC/Buick/Cadillac/KIA StoresRusty Wallace Auto Group Selects re:member Group To Implement Customer Loyalty Program -
Loyalty Program Platform
Facebook Buys Mobile-Based Customer Loyalty Management Startup TagTile For Undisclosed AmountFacebook Buys Startup Tagtile Owned By Indians in US -
Customer Experience Management
TCELab Introduces Next-Generation CEM Platform Integrating Big-Data Tool Automation And Customer Loyalty Science'Big Data Are A Macabre Clown,' Says Stephen King -- TCELab Launches CEM Customer Loyalty Platform -
Customer Loyalty Programs
Loyalty Lab Helps Pharmaca Integrative Pharmacy To Increase Customer Acquisition, Retention And EngagementPharmaca Integrative Pharmacy Increases Percentage Of Cross-Shopping Retail And Pharmacy Customers By 50% With TIBCO Loyalty Lab -
QuestBack Completes Acquisition Of Social CRM Expert Globalpark With Company Rebrand
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Customer Experience Management
72% Of Customers Identifies Customer Service As A Top Priority To Remain Loyal To A Brand, Finds ClickFox Loyalty SurveyClickFox Survey Reveals Apple Reigns In Customer Loyalty -
Loyalty Program Platform
Punchcard Unveils New Solution 'Punchcard For Business' To Allow Merchants Provide Personalized Offers And Rewards To CustomersPunchcard Introduces 'Punchcard For Business' Giving Local Merchants Actionable Insights Into Customer Purchase Behavior -
Customer Feedback Systems
MarketTools Adds New Innovative Technologies To Shopper Research Solutions To Help Brands Increase Respondent EngagementMarketTools Expands Shopper Research Solutions For Brands Seeking To Understand Shoppers And Their Decision Criteria -
Customer Feedback Systems
Opinionmeter International Introduces Mobile Survey App 'TouchPoint' For Android Phones And TabletsOpinionmeter Releases Mobile Survey App For Android Phones And Tablets -
Customer Referral/Reference Programs
3dcart Integrates ReferralCandy Into Its New Social Plug-In To Help Customers Tap Into Power Of Social Referral MarketingCustomizable Referral Marketing: 3dcart's New Social Plug-In Through ReferralCandy -
Customer Loyalty Programs
The Container Store Selects Epsilon To Support Marketing Database And Retention Of CustomersThe Container Store Signs New Agreement With Alliance Data's Epsilon For Data And Database Marketing Services -
Customer Experience Management
Aspect Appoints Ogilvy Public Relations As Agency Of Record To Promote Aspect's Leadership Role In Next-Gen OfferingsAspect Selects Ogilvy Public Relations As Agency Of Record -
Think unclaimed or unused rewards are a good thing? We say think again if the goal is long term customer retention.
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Gift Card Programs
GiftCard Partners Adds B2B The Cheesecake Factory Gift Cards To Its Client PortfolioGiftCard Partners Launches B2B The Cheesecake Factory Gift Cards -
Badgeville Named As 'Cool Vendor' In CRM Marketing By Leading Analyst Firm
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Customer Experience Management
iViu Empowers Wine Retailer by Connecting Digital Content to Customer LocationCX can often be a true win-win by making it easier for the customer to make purchase decisions and increasing revenue for the company -
Customer Loyalty Programs
Qatar Airways Expands Loyalty Program 'Privilege Club' With Qmiles Redemption Program OptionsQatar Airways Steps Up Loyalty Programme -
Customer Experience Management
Varolii Introduces New Member Care Solution To Help Pharmacy Benefit Managers Improve Member ExperienceNew Varolii Member Care Solution Leverages Mobile And Voice To Reduce Pharmacy Benefit Management Costs And Improve Member Experience -
Customer Feedback Systems
Toluna Introduces Market Research Industry’s First And Best Social Voting Community 'Toluna.com' To Foster Respondent QualityIntroducing The New Toluna Social Voting Community -
Customer Experience Management
Cicero XM Enterprise Receives 2011 Product Of The Year Award From Customer Interaction Solutions MagazineCicero XM Enterprise Named Customer Interaction Solutions Magazine's 2011 Product Of The Year -
Customer Incentive Programs
GrapeBuddy Launches World's First Visitor Incentive Platform For WineriesGrapeBuddy Launches Innovative Marketing App - Wineries Excited About World's First Visitor Incentive Platform -
Customer Engagement Solutions
Totango Launches Customer Health Dashboard To Help Companies Of All Kinds Gauge Overall User Happiness At A GlanceTotango Releases Customer Health Dashboard -
Loyalty Program Platform
BigDoor Launches Updated Gamified Rewards Platform To Help Companies Drive Deeper Customer Engagement And Increase LoyaltyBigDoor Rolls Out Updated Gamified Loyalty Platform -
Customer Loyalty Programs
SPG Loyalty Program Partners With Live Nation To Allow Members Experience Exclusive Music Events In Incredible DestinationsStarwood's 9 Hotel Brands Come To Life Through An Exclusive Series Of Worldwide Music Events Curated Through Live Nation -
Customer Engagement Solutions
Domestic & General Selects Sword Ciboodle's Customer Engagement Platform To Enhance Customer Service And Expand Into UKDomestic & General Selects Sword Ciboodle To Drive Diversified Customer Service & European Expansion -
Customer Loyalty Programs
Growel's 101 Mall Unveils India's First-Ever Full-Fledged Customer Loyalty Program Growel's++ To Enhance Shopper ExperienceGrowel's 101 Mall Launches India's First Customer Loyalty Program For Mall Visitors -
Customer Reward Programs
paddypowerpoker.com Launches New And Improved Customer Rewards Program 'Paddy's Power Rewards'paddypowerpoker.com Rewards Loyalty With Great New Way To Earn Prizes-Paddy's Power Rewards -
Customer Incentive Programs
Union Gas Expands EnerSmart Program With New Incentive Offerings To Help Business Customers Lower Operating CostsNew Union Gas Energy-Efficiency Incentives Help Business Customers Lower Operating Costs -
Customer Loyalty Programs
Staples France Launches Staples Fidelite Loyalty Program To Help Online Customers Save Money On Frequent PurchasesStaples France Makes Savings Easy, With The Launch Of New Staples Fidelite Loyalty Program -
Customer Loyalty Programs
Plink, A Facebook Credits-Based Rewards Program, Closed An Angel Investment Round Of $633,000 At A $5 Million ValuationPlink Raises Angel Round For Facebook Credits Loyalty Program -
Regardless of company size, integrated incentive marketing is key to accuracy and momentum
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Customer Reward Programs
MotorCity Casino Hotel Launches Casino Industry's First-Ever Customer Rewards Program 'Club Metro'MotorCity Casino Hotel Puts Their Loyal Customers In Brand New Cars -
Customer Survey Systems
Google Launches 'Google Consumer Surveys' To Allow Publishers Survey Online Audiences And Earn Revenue From Their AnswersGoogle Knocks Down Paywalls With Customer Surveys -
Customer Experience Management
Miller Heiman Selects M3 Planning To Broaden Its Customer Experience ProgramM3 Planning Broadens Strategic Edge Of Miller Heiman's Customer Experience Program -
Customer Feedback Systems
Retail Leader Container Store Uses OpinionLab's Customer Feedback Solutions To Deliver Best Possible Customer ExperienceThe Container Store Embraces Real-Time Listening Through OpinionLab To Improve Digital & In-Store Experiences -
Customer Loyalty Programs
Standard Chartered Bank Engages Aimia To Enhance Its Rewards Proposition Across Markets In Asia, Africa And Middle EastAimia Engaged By Standard Chartered Bank To Deliver Loyalty Rewards Services -
Loyalty Program Platform
First-Of-Its-Kind Loyalty Program Ox&Pen Reaches Significant Milestone With Its Chicago Soft Launch; Unveils Mobile AppOx&Pen, First-Of-Its-Kind Loyalty Program Offers Universal Rewards To Consumers And Traffic-Driving Solutions To Local Businesses -
Strongmail's Pinterest integration gets us thinking about how well companies empower their promoters
March 2012
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Customer Experience Management
Vivisimo Unveils First On-The-Go Solution 'CXO Mobile' To Help Orgs Optimize Customer Experience And Reduce $83B Lost Annually Due To Poor Customer ServiceVivisimo Launches CXO Mobile, The First On-The-Go Solution To Optimize The 'Customer Experience' And Reduce The $83 Billion Lost Annually Due To Poor Customer Service -
Customer Experience Management
TMC Honors Varolii With 2011 Customer Interaction Solutions Product Of The Year AwardVarolii Receives 2011 Customer Interaction Solutions Product Of The Year Award For Improving Patient Engagement In Disease Management And Wellness Programs -
Customer Experience Management
TIM Brasil Selects Amdocs CES Product Portfolio To Empower Its New TIM Fiber Residential Broadband ServiceAmdocs Selected By TIM Brasil To Provide Platform For New National Fiber-Optic Broadband Service -
Loyalty Program Platform
Punchcard Works With Pasadena Area Merchants And Businesses To Help Communicate, Reward And Incent Their CustomersPunchcard Works With Pasadena Chamber Of Commerce, Local Merchants To Move Customer Loyalty Programs Into 21st Century -
Customer Experience Management
Tealeaf Launches 'Tealeaf CX Mobile' To Help Businesses Improve Customer ExperienceTealeaf Brings Mobile Customer Experience To The Forefront -
Customer Satisfaction Surveys
Satmetrix Announces To Introduce Its Customer Experience Management Software 'NPS Go' In IndiaSatmetrix Launches Customer Experience Management Software In India -
Customer Loyalty Programs
P&O Cruises To Replace Current Loyalty Program 'The Portunus Club' With New Loyalty Program Called 'Peninsular Club'P&O Cruises Launches New Loyalty Program -
Customer Loyalty Programs
Chase And United Unveils New United MileagePlus Club Card Offering Full Membership, Premium Travel Benefits And 50% Mileage BonusChase And United Launch United MileagePlus Club Card -
Voice of Customers Programs
Mindshare Launches Automated Callback Service 'Outbound Dial' To Help Call Centers Gather Customer Feedback And Gauge Effectiveness Of Customer InteractionsMindshare Unveils Automated Outbound Dial Survey Solution For Call Centers -
Customer Incentive Programs
360incentives.com Partners With SelectCore To Streamline Administration And Disbursements Of Its Incentive SolutionsSelectCore Signs Agreement With 360incentives.com -
Loyalty program design is as much about business strategy as it is about following the norm
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Customer Loyalty Programs
AT&T Launches New Pilot Program Named 'AT&T Plus' To Reward And Retain Customers Through Potential Tempting PerksAT&T Striving To Retain Customers Through New Loyalty Program -
Maximizing the impact of mobile beyond loyalty programs to true customer engagement
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Customer Loyalty Programs
Luxury Goods Retailer 'Little Switzerland' Renews Agreement With Alliance Data For Managing Private Label Credit Card ProgramAlliance Data Signs Multi-Year Renewal Agreement With Luxury Goods Retailer Little Switzerland -
Arby’s leverages Plink to create loyalty and engagement using facebook rewards
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Google's payment card tracking allows its customers a way to track and reward loyalty (online and offline)
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Customer Loyalty Programs
After Successful Trial Partnership With Birmingham City Council, Nectar To Launch Second Pilot Loyalty Scheme In WindsorNectar Hails Success Of Public Sector Trial -
Loyalty Program Platform
Loyalty Service Swipely Launches 'Main Street Marketing Manager' To Offer More Detailed Analytics And Targeted CampaignsLoyalty Service Swipely Adds Analytics And Targeted Campaigns -
Customer Loyalty Programs
Futura Signs Agreements With 130 New Car Dealers Across Canada To Launch And Market Its Branded Rewards Currency OfferingFutura Signs 130th Auto Dealer Agreement In Canada -
Customer Reward Programs
Hard Rock Hotel & Casino Unveils Backstage Pass Loyalty Program To Reward Loyal Guests And Patrons With Ultimate Reward OptionsHard Rock Hotel & Casino Las Vegas Launches Backstage Pass Rewards Program -
Customer Loyalty Programs
Lexus Of Bridgewater Rolls Out Special Loyalty Program For Existing Lexus Owners As Well As Luxury Auto OwnersLexus Of Bridgewater Is Offering Loyalty Program And Luxury Auto Owner Specials -
Customer Loyalty Programs
Online Fashion Retailer My-Wardrobe Announces Loyalty Scheme my-loyalty To Reward Shoppers For Their SpendingMy-Wardrobe Launches Loyalty Programme -
Customer Reward Programs
Lincoln Airport Signs Agreement With Thanks Again To Launch New Customer Rewards ProgramLincoln Airport To Offer New Rewards Program -
Customer Loyalty Programs
Resorts World Sentosa To Launch Integrated Loyalty Card Program To Strengthen Its Position As The Destination Of ChoiceResorts World Sentosa Unveils Singapore’s First Integrated Loyalty Card Programme -
Customer Loyalty Programs
La Maison Chic Launches Loyalty Club, Offers 10% Off To All The Loyalty Card Holders Every Time They Shop From StoreTen Per Cent Off All Year Round With The La Maison Chic Loyalty Card -
Customer Experience Management
Empathica Introduces 'Empathica Local' To Provide Relevant Customer Insights To Multi-Unit Location ManagersEmpathica Launches Game Changing Customer Experience Product For Location Managers -
Customer Experience Management
Enterprise Feedback Management Solutions Provider Rapide Opens Customer Engagement Suite For Its FTSE ClientsUK Customer Experience Management Company Opens Customer Engagement Suite -
Gift Card Programs
SVM Launches New Business Unit 'FuelCircle' To Enable Businesses Leverage Power Of Gasoline As Ultimate Consumer RewardSVM Announces New Loyalty And Reward Business That Leverages The Power Of Gasoline Rewards -
Loyalty Program Platform
PunchTab Unveils New Solution 'CRUSH' To Help Businesses Analyze Website Visitor Engagement And Measure Social InfluencePunchTab Launches 'CRUSH' For Businesses To Improve Website Engagement And Measure Social Influence -
Customer Loyalty Programs
BenchmarkPortal Honors Alliance Data Customer Care Centers With 'Center Of Excellence' CertificationAlliance Data Customer Care Centers Achieve Seven-Time 'Center Of Excellence' Certification By Purdue University Affiliate -
Customer Experience Management
NICE Announces Integration Of Its Interaction Management And Fizzback Solutions To Provide Improved CEM SolutionNICE Integrates Interaction Management And Fizzback Solutions To Enhance Customer Experience -
Customer Experience Management
Astute Solutions And Transcend United Technologies Teams Up To Deliver Best-In-Class Customer Experience Management SolutionsAstute Solutions Partners With Transcend United Technologies -
Customer Analytics Platform
Medio Launches Cloud-Based Mobile Analytics Platform 'Medio inGenius' To Enable Companies Gather Deep Customer Insights And Engage CustomersMedio Systems Launches Medio inGenius, Cloud-Based Big Data Analytics Solution -
Customer Loyalty Programs
Ralphs Announces To End 2X Coupons, Changes In Loyalty Program To Be Effective From 1st April, 2012Ralphs Ends 2X Coupons, Changes Loyalty Program -
Customer Reward Programs
Bellco Credit Union Unveils New Visa Credit Card Rewards Program Offering Triple ScoreCard Bonus Points To CardholdersBellco Launches New Visa Credit Card Rewards Program To Celebrate Colorado's Active Lifestyle -
Customer Loyalty Programs
Worldhotels Adds Three Leading Frequent Flyer Programs SAS EuroBonus, BalticMiles And Multiplus As Its New PartnersWorldhotels Announces Partnership With Three New Frequent Flyer Programs -
Loyalty Program Platform
MobileBits To Acquire Leading Mobile Digital Loyalty And Marketing Solution Provider Aixum And Its Samy4Me SolutionMobileBits To Acquire Leading Mobile Digital Loyalty And Marketing Solution Samy4Me -
Customer Loyalty Programs
Bay Of Plenty Times Introduces New Loyalty Scheme 'We Love The Bay' To Reward Newspaper SubscribersDiscount Scheme For Loyalty -
Customer Loyalty Programs
With In A Months Of Its Launch, Function(x) Inc's TV Loyalty Program 'Viggle' Has Crossed Quarter Million User MilestoneViggle Surpasses Quarter Million User Milestone -
Customer Loyalty Programs
Alliance Data's Canadian Coalition Loyalty Business AIR MILES Signs Multi-Year Agreement With Toys'R'Us, CanadaAlliance Data's Canadian Loyalty Business Announces New Multi-Year Agreement With Toys'R'Us, Canada -
Voice of Customers Programs
iPerceptions Announces Completion Of Its Amalgamation With XPND Fund L.P.'s Subsidiary 8060975 Canada IncAmalgamation Of iPerceptions With A Subsidiary Of XPND Is Completed -
Eurostar highlights importance of timing and visualization in VOC efforts
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Customer Loyalty Programs
AirAsia Unveils New Loyalty Program 'Skyrider Club' To Specially Reward Travelers Below Age Of 14AirAsia Launches Loyalty Programme For Children -
Platform decisions need to reflect trends in customer preferences to avoid bleeding ROI
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Usurv opens up a wider audience for companies to gather feedback needed for decision making
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Customer Loyalty Programs
Avid Ratings Names Winners Of 2012 Avid Award For Best Customer Satisfaction In Canada2012 Avid Awards Honouring Home Builders With The Best Customer Service In Canada -
Customer Loyalty Programs
Pilot Flying J Announces To Launch New Customer Loyalty Program Called 'MyRewards' In Spring 2012Pilot Flying J Introduces MyRewards -
Customer Loyalty Programs
Construction Reports Introduces New Referral And Loyalty Program To Reward Its Arizona Construction Project MembersConstruction Reports Launches Loyalty Program For Arizona Construction Project Members -
Customer Experience Management
TeleTech's Revenue Generation Division 'Direct Alliance' Receives Six Stevie Awards 2012 For Sales And Customer ServiceDirect Alliance Wins Two Gold, One Silver And Three Bronze Stevie Awards In 2012 For Sales And Customer Service -
Cicero Signs Strategic Agreement With Global Business Process Outsourcer
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Customer Experience Management
Satmetrix 2012 NPS Study: USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe's And Wegmans Leads Their Respective Industries For Customer LoyaltyUSAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe's And Wegmans Among The Highest In Customer Loyalty In The 2012 Satmetrix Net Promoter Benchmark Study -
Customer Engagement Solutions
Parago Receives NBRI Circle Of Excellence Award For Market-Best Levels Of Client Satisfaction And PerformanceParago Clients Report Record-Breaking Satisfaction; Company Receives NBRI Circle Of Excellence For Commitment To Quality -
Customer Experience Management
Mzinga And ISM Teams Up To Launch New Service Called 'Social Customer Experience'Mzinga And ISM Partner For Listening Service -
Customer Experience Management
Charles Christianson, VP Sales & Strategy At Affinion Loyalty Group To Moderate A Panel At Loyalty Expo 2012, Mar 18-20Affinion Loyalty Group To Discuss Customer Experience With Industry Experts At Loyalty Expo -
Customer Loyalty Programs
Trump Hotel Collection Launches New Loyalty Program 'Trump Card' To Reward Loyal Guests With Personalized, Experiential PerksTrump Hotels' New Loyalty Program Offers Personalized, Experiential Perks -
Loyalty Program Platform
Social Loyalty Platform 500Friends Secures $4.5M In Series A Round Led By Crosslink Capital500Friends Raises $4.5M Series A For Its Social Loyalty Platform -
Loyalty Program Platform
Bunchball Introduces First Personalized Gamification Solution 'Nitro Flamethrower' To Help Businesses Engage Users With Game Mechanics In Any Digital ExperienceBunchball Launches First Personalized Gamification Solution -
Customer Incentive Programs
Etihad Airways Launches New Travel Agent Incentive Program 'Etihad Superseller' To Offer Etihad Guest Miles To AgentsEtihad Airways Launches 'Etihad Superseller' Travel Agent Incentive Program -
Prepaid Card Programs
Paybefore Honors InteliSpend Prepaid Solutions With Four Awards At 2012 Annual Paybefore AwardsInteliSpend Wins Four Awards In Sixth Annual Paybefore Awards -
Customer Incentive Programs
CashStar Brings 'Web Gifting 2' Platform To Help eGifting And Incentives Market To Provide Improved Customer ExperiencesNext Generation Of eGifting Unfolds Via New Interactive Platform -
Loyalty Program Platform
ValuedPatron Launches Cause-Based Mobile Rewards App 'Eat-A-Bite, Give-A-Bit' To Enable Restaurants Reward CustomersNew Cause-Based Mobile Rewards App Replaces Traditional Restaurant Customer Loyalty Card -
Customer Loyalty Programs
Hotels.com Introduces Its Loyalty Program 'Welcome Rewards' In India, Offers One Free Night For Every Ten Nights StayedHotels.com Launches Welcome Rewards Loyalty Programme In India -
Customer Referral/Reference Programs
uSell.com Launches uSell Wallet Referral Program To Reward Existing Customers With $20 Credit For Referring New CustomersuSell.com Announces Customer Referral Program: Members Earn $20 Credit In Their uSell Wallet Just For Signing Up! -
Customer Experience Management
Kia-Index Selects CEM4Mobile Solutions As Its New Mobile Measurement ProviderCEM4Mobile Solutions Accepted As Measurement Partner For Kia-index, The Swedish Mobile Media Measurement Service -
Customer Referral/Reference Programs
GetResponse Unveils 'Refer A Friend' Program With New Promotional Campaign '3 New iPads In 30 Days'GetResponse Launches Referral Program With Introductory '3 New iPads In 30 Days' Giveaway -
Customer Loyalty Programs
LoyaltyMatch's Free Mobile App RewardingYourself Selected For Mobility Awards 2011 Rookie Of The Year AwardRewardingYourself Receives Mobility Awards 2011 Rookie Of The Year Nomination -
Customer Reward Programs
Specialty Retailer Koi Market Unveils Rewards Program 'Koi Cash Rewards' To Appreciate Loyalty Of Its Valued CustomersLoyalty Rewards For Customers From Specialty Retailer With Live Koi For Sale -
Customer Loyalty Programs
Aimia Selects Giftango Corporation As Its Digital Gift Card Partner To Power Gift Card Loyalty Programs In CanadaAimia Selects Giftango Corporation To Power Its Digital Gift Card Loyalty Programs In Canada -
Customer Loyalty Programs
76 Year Old Restaurant Chain Friendly's Ice Cream Expands Partnership With MICROS For Loyalty Campaigning InitiativesFriendly's Ice Cream To Launch MICROS webOrdering And Loyalty Program -
American Airlines Reveals Details For AAdvantage Elite Rewards
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Web Survey Software
Toluna Introduces SmartSelect To Help Researchers Reduce Risk Of Conducting Survey Research Among RespondentsToluna Launches SmartSelect -
Customer Loyalty Programs
Horsham’s Capitol Introduces New Cinema Loyalty Card; Offers Free Ticket When You Collect Seven StampsCinema Loyalty Card At Horsham -
Customer Loyalty Programs
Aimia Announces Extension Of Its Partnership With HSBC For Air Miles Middle East ProgramHSBC Extends Air Miles Middle East Partnership -
Customer Loyalty Programs
In Conjunction With Mr. Snapper Advertising, NOCK Launches Loyalty Card 'Kimbia' To Support Kenyan 2012 Olympic TeamGames Card Out -
Customer Feedback Systems
Mystery Shopping Provider Market Force Provides Real Time Data to Film StudiosMarketforce sets the standard for gathering product launch success data at the real-time level -
Loyalty Program Platform
Social Passport Launches 'More Friends, More Savings' Feature To Help Businesses Reward Their Customers ProportionallySocial Passport Marries NFC With Social Media For A New Spin On Mobile Deals -
ESource points to study showing that utilities need to worry about more than direct competitors for CX standards
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Customer Loyalty Programs
Points International Declares Q4 And Full Year 2011 Financial Results; Achieves Year-Over-Year Revenue Growth Of 28%Points International Ltd. Reports Fourth Quarter & 2011 Financial Results -
Customer Loyalty Programs
Airberlin Announces Expansion Of Its Frequent Flyer Program 'topbonus' With New Platinum StatusAirberlin Expands Frequent Flyer Program -
Customer Loyalty Programs
BP Launches New Loyalty Program 'Pump Rewards' To Enable Customers Earn Cents-Per-Gallon Rebates At BP StationsBP Pumped Up Over New Loyalty Program -
Loyalty Program Platform
Loyalty Program Platform CrowdTwist Announces Revenue Growth Of 3200% With Blue Chip Clients Like Sony & PepsiLoyalty Startup CrowdTwist Grows Revenue 3200% With Sony & Pepsi As Clients -
Loyalty Program Platform
Switchfly Receives $15M In Series C Funding Led By StarVest Partners; Total Capital Raised Till Date Reaches $32MSwitchfly Lands $15M Series C -
Customer Reward Programs
The Leading Hotels Of The World Enhances Its Leaders Club Rewards Program With 'Hometown Benefits' To Engage Club MembersThe Leading Hotels Of The World Enhances Unique Loyalty Perk: Leaders Club 'Hometown Benefits' -
Customer Experience Management
Colliers International Selects Corsential As Its Official Customer Experience Management Program Provider For Canadian DivisionCorsential Selected By Colliers International For Canadian Net Promoter Score Program -
Customer Experience Management
DMG Consulting Features Cicero As One Of Leading Vendors In Its New Desktop Analytics Product And Market ReportCicero Named Leading Vendor In Desktop Analytics By DMG Consulting -
Customer Loyalty Programs
eBay Adds 'Merchant Offers' To Its Loyalty Program 'eBay Bucks', To Reward Members For Using Services From Other CompanieseBay Monetizes Loyalty Program With Merchant Offers -
Customer Acquisition Programs
Parago's Visa Prepaid Rebate Program For MetroPCS Communications Wins 2012 Paybefore AwardParago, Visa Prepaid Rebate Program For MetroPCS Recognized As One Of The Best Prepaid Incentive, Reward, Rebate Or Loyalty Programs By 2012 Paybefore Awards -
Customer Loyalty Programs
Kobie Marketing Appoints Joe Easley As Director Of Global Product Strategy To Manage Company’s Loyalty Product OfferingsJoe Easley Joins Kobie Marketing As Director Of Global Product Strategy -
Customer Experience Management
WeBank Partners With CustVox to Take Its Online Banking CX To The Next LevelWeBank demonstrates consistent customer centricity by entering 2nd stage of its VOC to CX program -
Customer Referral/Reference Programs
Lester Building Systems Launches Customer Referral Program To Reward Fans For Bringing New Customer ReferralsLester Building Systems Announces Customer Referral Program To Speed51.com And ASA Midwest Tour Fans -
Spoonity leads the way with keychain NFC reader for customers to earn loyalty rewards at multiple restaurants
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Customer Loyalty Programs
RewardStream Names Blast Radius' Former VP Technology Joel Greensite As Its New VP Of Client ServicesRecommendation Marketing Solution Provider RewardStream Fuels Continued Growth By Adding Digital Marketing Veteran As VP Of Client Services -
Customer Loyalty Programs
Caesars Entertainment Relaunches Total Rewards Loyalty Program With Its Largest Ever Promotion 'Escape To Total Rewards'Caesars Entertainment Launches 'Escape To Total Rewards,' Unveils Next Generation Of Total Rewards Loyalty Program -
Customer Experience Management
ResponseTek Earns Top Information And Communications Technology Company Recognition From 'Ready To Rocket'ResponseTek Recognized As Top Technology Company By Ready To Rocket -
Customer Loyalty Programs
Morton's The Steakhouse Generates Revenue Of $500K In First Three Months Of Using e-Gift Cards, Reveals FuzeBuy Gift Card ReportFuzeBuy Generates $500K For Morton's The Steakhouse -
Customer Reward Programs
Wolfe Rewards & Loyalty Introduces Industry's Only Open And Transparent Prepaid Rewards Solution 'Open Rewards'WRL Launch Of Open Rewards -
Gift Card Programs
CashStar eTail West Survey: 70% Of Retailers Wants To Expand Mobile Shopping Capabilities And 75% To Promote eGifts In 2012eGift Cards Drive Revenue Growth According To New Retailer Survey -
Customer Loyalty Programs
GO Outdoors Launches UK's First Nationwide Smartphone-Based Loyalty Scheme Powered By Mobilize Systems TechnologyGO Outdoors Rewards Customers With An Innovative Mobile-Based Mobile Loyalty Programme -
Customer Experience Management
Clarabridge Honored For Its VOC And CEM Strategies In KM World’s 100 Companies That Matter In Knowledge Management 2011Clarabridge Named As 100 Companies That Matter In Knowledge Management -
Customer Experience Management
2011 - A Landmark Year For Confirmit With Double Digit Revenue Growth, Global Expansion And Completion Of 200M SurveysConfirmit Announces Record Expansion In 2011 -
Customer Incentive Programs
Dittman Introduces RewardCardsOnline.com, An Effective Resource For Corporate Rewards Program BuyersDittman Launches RewardCardsOnline.com For Corporate Debit Cards -
Customer Feedback Systems
Zwoor Offers Survey Mobile Apps To Enable Businesses Collect Customer Feedback Via Mobile Phones Or iPad DevicesHave Feedback To Provide? Zwoor.com iPad, iPhone Or Android Survey Mobile Apps Give Consumers An Easy Way To Provide Feedback Via Mobile Devices, Online And Offline -
Customer Loyalty Programs
ResidentGifts Expands Denver Office And Adds Three New Team Members To Facilitate Company Growth And Customer ServiceResidentGifts LLC Expands Denver Office, Increases Staff -
Voice of Customers Programs
iPerceptions Retail/E-Commerce Industry Report Q4 2011: Retailers Were Unable To Fulfill Website Visitors’ Needs In Q4iPerceptions Releases Retail / E-Commerce Industry Report For Q4 2011 -
Customer Loyalty Programs
Maritz Research Annual Loyalty Survey: Customer Loyalty Programs Can Be More Effective If Operators Focus On More Tailored OffersSuccessful Loyalty Programs Influence Spending; Increased Competition Drives Programs To Offer More Than Reward Points, According To Maritz Research Annual Loyalty Survey -
Customer Loyalty Programs
Aeroplan Selects MicroStrategy For Business Intelligence Reporting And Analytics To Enhance Its Coalition Loyalty ProgramAeroplan Chooses MicroStrategy For Enterprise Business Intelligence Solution -
Customer Engagement Solutions
TeleTech Receives Additional $25 Million From Its Board Of Directors For Share RepurchasesTeleTech Announces Increased Authorization Of $25 Million For Share Repurchases -
Customer Loyalty Programs
Western Digital Announces Expansion Of Its Partner Program With Addition Of New Points-Based Rewards, New Programs Is Called myWDWestern Digital Expands Partner Program With New Points-Based Rewards February 2012
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Customer Experience Management
CustVox Announces To Sponsor Two CEM Events: 4th Annual CEM In Telecom Summit And CEM In Banking And Financial IndustryCustVox Provide Sponsorship For Two Upcoming CEM Events -
Loblaw Targets A Well-Oiled Loyalty Program
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Customer Loyalty Programs
Chef Spike Mendelsohn Launches New Customer Loyalty Program Powered By VengaChef Spike Mendelsohn And Venga Team For Customer Loyalty Program; Prizes Are Good Stuff! -
Customer Experience Management
TeleTech Acquires Leading Marketing Analytics Firm iKnowtion, Expands Its Customer Engagement And Experience SolutionsAcquisition Of Leading Marketing Analytics Firm iKnowtion Strengthens TeleTech's Fully Integrated Customer Experience Portfolio -
Customer Satisfaction Research
CFI Group Declares NCSI-UK Results; Customer satisfaction At The National Level Fell 0.3% To 74.5 On A 0-100 Scale For Q4 2011CFI Group Releases National Customer Satisfaction Index (NCSI-UK) Results -
Customer Reward Programs
Atlantic Motorcar Center Launches New Customer Rewards Card To Reward Loyal CustomersLocal European Auto Specialist Offers Customer Rewards Card -
Customer Satisfaction Surveys
Eptica And AirGate Solutions Partner To Help Travel Companies Better Engage With Passengers And Improve ExperiencesEptica And AirGate Solutions Form Strategic Alliance -
Customer Experience Management
Amdocs Launches Cloud-Based Mobile Payments Solution To Help Mobile Operators Improve ExperienceAmdocs Launches Cloud-Based Mobile Payments Solution -
Customer Loyalty Programs
Zavvi Launches New Rewardz Loyalty Scheme To Enable Customers Earn Loyalty Points For Their PurchasesZavvi Introduces Rewardz Loyalty Scheme -
Customer Satisfaction Surveys
Roy Morgan Research Launches New Customer Satisfaction Awards To Recognize Australian Businesses For Customer SatisfactionRoy Morgan Launches Customer Satisfaction Awards -
Loyalty Program Platform
Punchcard Debuts New Mobile App In Southern California To Enable Customers Get Cash Back Rewards From Over 147,000 Local BusinessesPunchcard Rewards Consumers With Cash Back From More Than 147,000 Southern California Locations With A Mobile Loyalty Program -
Customer Reward Programs
Thomas Cook Launches Customer Reward Program With O-VOUCHERS To Give Discounts To Customers On Travel-Related EssentialsThomas Cook Unveils Customer Reward Programme With O-VOUCHERS -
Customer Experience Management
CEM4Mobile Releases Real-Time Analytics For Service Monitoring To Help Measure Analysis And Reporting Of QoE In Real-TimeCEM4Mobile Releases Real-Time Analytics For Service Monitoring -
CITGO Introduces Loyalty Bucks Program
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Customer Feedback Systems
OpinionLab Helps MSN.ca: Collect Realtime Customer Feedback & Deliver Better Experience To VisitorsMSN.ca Listens, Learns With OpinionLab -
Customer Loyalty Programs
Deutsche Lufthansa AG Selects Munich-Based Loyalty Partner Solutions As Its Operator For New Miles & More ProgrammeLoyalty Partner Solutions (LPS) Is New Miles & More Programme Operator -
Customer Feedback Systems
A1 Telekom Adopts Kampyle’s Customer Feedback Platform To Enhance Its Customer Satisfaction LevelsA1 Telekom Focuses On Customers With Kampyle’s Feedback Platform -
Customer Loyalty Programs
Commercialbank Launches Its Revitalised 'Accolades Loyalty Program' To Offer More Reward To Its CustomersCommercialbank Relaunches Its Loyalty Programme -
Loyalty Program Platform
Orange Kenya Selects Intersec Loyalty Management Suite To Improve Its Loyalty Program And Boost Customer SatisfactionOrange Kenya To Partner With Intersec Loyalty Management Suite -
Incentive Travel Rewards
Sunrise Premiums $500 Gift Card Promotion Helps Small Businesses To Increase Sales By Rewarding Customers And EmployeesSunrise Premiums $500 Shopping Card Promotion Increasing Sales For Small Businesses -
Customer Reward Programs
American Express Middle East Join Hands With Royal Jordanian Airlines To Offer New Enhanced Reward Program To CustomersAmerican Express Partners With RJ -
Customer Loyalty Programs
Aimia Board Of Directors Declares Quarterly Dividends, Payable On March 30th 2012Aimia Declares Dividends -
Customer Loyalty Programs
Bloomingdale's Replaces Its Existing Credit-Card Tied Program With New Customer Loyalty Program 'Loyallist'At Bloomies, Loyalty For All -
Customer Experience Management
CEM4Mobile Solutions Releases Survey Results Measuring Customer Engagement Of Lumia 800, iPhone 4S And Samsung Galaxy SIINew Survey From CEM4Mobile Solutions: Engagement Of Lumia 800, iPhone 4S And Samsung Galaxy SII -
Customer Feedback Systems
ChatterPlug and Voices Heard Partner to Enable Constant Customer ConnectivityVendor partnership shows that customer feedback is no longer an occasional effort -
Leveraging marketing dollars in loyalty bonuses makes business sense
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Ricker Oil To Offer Customer Loyalty Program
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Customer Experience Management
Maritz Research Launches New CEM Platform Called Capella, Incorporating Four Tools To Help Manage And Track Customer ExperienceMaritz Introduces 'Holistic' Customer Experience -
Customer Analytics Platform
Actix Releases CEA Solution To Enable Mobile Operators Get Actionable Intelligence About Customer Experience In RANNew Actix Customer Experience Analytics Delivers Actionable Intelligence For Mobile Operators -
Big Global Loyalty Programme Launched In Thailand
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Customer Loyalty Programs
Aimia Signs 7 Year Renewal Contract With Sainsbury's For Nectar Card And Extends Agreement With HSBC For Air Miles ProgramAimia Announces Renewal Of Contract With Anchor Coalition Partner Sainsbury's In The UK And The Extension Of Its Contract With HSBC In The Middle East Region -
Customer Feedback Systems
Confirmit Set To Focus On Fast Growing VOC Market, Appoints VOC Expert Karine Del Moro As Its Marketing DirectorConfirmit Turns Up The Heat On Voice Of The Customer With Expert Appointment -
Customer Loyalty Programs
European Wax Center Plantation Launches New Guest Loyalty Programs 'Unlimited Wax Pass' & 'Pre-Paid Wax Pass'European Wax Center Plantation Announces New Guest Loyalty Programs -
Customer Reward Programs
Points International To Host A Conference Call On March 8th 2012 To Discuss Q4 And Full Year 2011 ResultsPoints International To Report Fourth Quarter And Full Year 2011 Results On Thursday, March 8, 2012 -
Customer Experience Management
Varolii Launches Integrated Solution 'Varolii 360' To Help Call Centers Create Complete Inbound And Outbound Customer ExperienceVarolii Introduces New Technology To Improve And Simplify Inbound Customer Interactions -
Customer Engagement Solutions
ACCENT Marketing Services Announces Acquisition Of Licensed Agent Line Of BusinessACCENT Marketing Services Acquires Licensed Agent Line Of Business -
Customer Retention Programs
SocialTwist Partners With Adversitement To Bring Social Referral Marketing To Businesses In EMEASocialTwist And Adversitement Bring Social Referral Marketing To European Markets -
Customer Satisfaction Surveys
Numericable Selects TouchCommerce To Power New Online Customer Engagement Solutions And Increase Customer SatisfactionTouchCommerce Selected By Numericable To Power New Online Customer Engagement Solutions -
Gift Card Programs
GiftCard Partners Announces Highest Rate Of Growth; Attributes It To Health And Wellness Program IncentivesGiftCard Partners Forges New Growth With Healthy Incentives -
Customer Loyalty Programs
RES.NET Launches New Customer Loyalty Program 'RES Rewards' To Reward Loyal Real Estate AgentsRES.NET Releases Customer Loyalty Program For Real Estate Agents -
Customer Experience Management
Cineplex Entertainment Selects Corsential As Its Exclusive Provider Of Guest Services Experience ProgramCorsential Partners With Cineplex Entertainment For Guest Services Experience Program -
Customer Experience Management
Empathica Announces Webinar Titled 'Capitalizing On Chaos - Competitive Customer Acquisition Strategies' - Mar 24th 2012Empathica Announces The Webinar: Capitalizing On Chaos - Competitive Customer Acquisition Strategies -
Customer Loyalty Programs
Leading Multichannel Retailer Buckle Renews Its Agreement With Alliance Data For Private Label Credit Card ServicesAlliance Data Signs Multi-year Renewal Agreement With Buckle -
Customer Loyalty Programs
Redesigned Customer Loyalty Program 'Buy Lakewood' To Be Launched On February 24th, 2012New And Improved Buy Lakewood Program To Begin February 24 -
Customer Engagement Solutions
GMC Software Technology Wins Innovator Of The Year Award For Its Customer Engagement Platform GMC InspireGMC Software Technology Awarded Innovator Of The Year For GMC Inspire -
Feedback Revolution QR reminds us that customer feedback is more for the benefit of the company (atleast in the short term)
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Customer Engagement Solutions
Varolli and Spoken Partner to Integrate Inbound and Outbound Customer GenerationsVarolli and Spoken Partner to Integrate Inbound and Outbound Customer Generations -
Customer Feedback Systems
MarketTools Announces Winners Of 2012 MarketTools ACE Awards For Best Use Of EFMWinners Announced For The 2012 MarketTools ACE Awards For Best Use Of Enterprise Feedback Management (EFM) -
Solar Gard uses rewards program to move key products to its dealers’ top shelf
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Hospitality group surprises with extent of rewards program that reflects real understanding of customer value
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Customer Reward Programs
Edcon Launches New Customer Reward Program 'Thank U' Across All Its Leading Retail BrandsEdcon Launches Loyalty Programme -
Reward Program Platform
Punchcard App Helps New York Deli To Keep Track Of Its Loyal Customers And Fine-Tune Its MarketingPunchcard App Helps With Customer Loyalty, Merchant Marketing -
Customer Retention Programs
Groupon Testing A Loyalty Program 'Groupon VIP' In USA To Improve Customer RetentionGroupon Launches VIP Program To Improve Retention -
Nunwood Appoints CEM Expert For New Role
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Customer Satisfaction Surveys
Tahlequah Public Works Authority Selects SDS Research To Conduct Customer Satisfaction SurveyTPWA Approves Customer Survey -
Gift Card Programs
Encore Payment Systems Offers Low Cost Gift/Loyalty Card Service To Enable Businesses Drive Revenue From Gift CardsEncore Payment Systems Customizable Gift Cards -
Customer Loyalty Programs
Forrester Wave's Feb 16th Report Recognizes Epsilon And Kobie Marketing As Best Full-Service Loyalty VendorReport: Epsilon, Kobie Top Loyalty Marketers -
Customer Feedback Systems
Feedback Revolution QR Helps Sandella’s Flatbread Cafe To Collect And Analyze Customer Feedback In Real-TimeFeedback Revolution QR Was Selected To Provide Real Time Customer Feedback For Sandella’s Flatbread Cafe -
Customer Feedback Systems
Kampyle Releases New eBook Exploring Integration Of Net Promoter Score Into Online Business EnvironmentKampyle Feedback Solutions Affirms Value Of Net Promoter Score For Online Business -
Customer Loyalty Programs
MIDI Plc Launches Discount Type Loyalty Card To Reward Shareholders, Bondholders And Residents Of Tigne PointMIDI Rewards Shareholders With Loyalty Card -
Customer Incentive Programs
Capitol Marketing Concepts Signs Multiyear Agreement With Ignition Branding As Its Marketing And Sales AgencyCapitol Marketing Concepts Retains Ignition Branding As Marketing And Sales Agency -
Customer Reward Programs
All-In-One Marketing Platform Trumpia Launches Beta Version Of Its New Mobile Loyalty Rewards ProgramTrumpia Adds Free Mobile Text Rewards Program To Improve Customer Loyalty -
Customer Loyalty Programs
Location-Based Service SCVNGR Launches Its Loyalty Program LevelUp In ChicagoLoyalty Program LevelUp To Launch In Chicago -
Customer Loyalty Programs
Ritacca Laser And Cosmetic Surgery Unveils New Patient Loyalty Program 'Renew Advantage' To Offer Continuous 10% Discount To Loyal PatientsRitacca Laser And Cosmetic Surgery Center Offer Patients New Loyalty Program, Renew Advantage -
Voice of Customers Programs
Beyond the Arc And Clarabridge Teams Up To Further Expand Voice Of The Customer Solutions To Financial FirmsBeyond the Arc Partners With Clarabridge To Expand Voice Of The Customer Offerings -
Voice of Customers Programs
CustVox Announces Killer CEM Facebook App 'FaceVox Suite', To Provide 360º VOC Profile Across Social Networking ChannelsCustVox Release Killer CEM Facebook App: FaceVox Suite Analyzes Social Media Buzz Through Real-Time Analytics -
Loyalty Program Platform
Badgeville Partners With Klout To Enable Customers Incorporate Klout Scores And Reward Users And Build Brand LoyaltyKlout And Badgeville Announce Partnership To Reward Brand Loyalty -
Customer Survey Systems
SurveyGizmo And ClickTale Partners To Provide Powerful Survey Analytics Toolset And Increase Customer EngagementSurveyGizmo Gives Customers Powerful Survey Heatmaps, Mouse Tracking And Respondent Recordings With ClickTale Partnership -
Customer Reward Programs
Canadian Tire Launches New Customer Reward Program Called Canadian Tire ‘Money' Advantage ProgramCanadian Tire Launches Customer Reward Program -
Customer Experience Management
Qosmos And CEM4Mobile Partners To Enable MNOs And MSPs Better Understand And Manage Mobile Customer ExperienceQosmos And CEM4Mobile Solutions Partner To Provide Deeper Visibility Into The Mobile Customer Experience -
Customer Experience Management
Aito CEA/ACEM Solution Helps Leading Indonesian Mobile Operator PT XL Axiata To Improve Customer ExperienceAito And Anritsu Improve Customer Experience For PT XL Axiata -
Customer Experience Management
CEM Program From Agility Metrics Helps Grocery Outlet To Increase Loyalty And Customer Engagement Across Multiple ChannelsAgility Metrics Helps Grocery Outlet Strengthen Connections With Customers -
Customer Feedback Systems
Gartner Includes QuestBack In Its Evaluation Research Report Of Peer-to-Peer Customer Community Software VendorsQuestBack Included In Analyst Firm's Evaluation Of Peer-to-Peer Customer Community Software -
Customer Loyalty Programs
Saveology Introduces Its First Loyalty Program 'Saveology Elite', Offering Extra Monthly Savings To CustomersSaveology Launches Saveology Elite Loyalty Program -
Customer Loyalty Programs
ABVI Launches 'Grand' Promotion To Celebrate 1000 Hotels In North America; Join Loyalty Program 'Value Club' And Have A Chance To Earn $1,000Joining Americas Best Value Inn's Loyalty Program Could Earn You A Grand -
Customer Referral/Reference Programs
ComputerEase Software Announces Formalized Referral Program To Reward Customers And Partners For Their ReferralsComputerEase Construction Software Introduces New Rewards Program -
Customer Reward Programs
PenFed Introduces New Reward Card 'PenFed Platinum Rewards Card' And Reward Campaign 'Your Life--Now More Rewarding'PenFed Launches Its Newest Reward Card, The PenFed Platinum Rewards Card, With 'Your Life--Now More Rewarding' Campaign -
Customer Acquisition Programs
Parago Acquires Intuitive Group International To Become One-Stop Global Marketing Leader In Engagement SolutionsParago Announces Acquisition Of Intuitive Group International -
Customer Feedback Systems
iPerceptions Retail Web Analytics Report 2011: Retailers Use Multiple Web Analytics Tools To Gauge Online Customer ExperienceiPerceptions Study Shows That A Single Web Analytics Tool Is Not Enough -
Customer Loyalty Programs
Charles Horn, EVP And CFO Of Alliance Data To Participate At Upcoming Investor ConferencesAlliance Data To Participate At Upcoming Investor Conferences -
Customer Experience Management
Paul Greenberg Names KANA Software As A Top Customer Service Solution In 2012 CRM WatchlistKANA Announced A Winner In 2012 CRM Watchlist -
New partnership makes us ask whether rewards should be about the past or the present?
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Gift Card Programs
United Continental Unveils Gift Card Exchange Program To Enable MileagePlus Members Convert Unused Gift Cards Into Award MilesUnited MileagePlus Introduces Gift Card Exchange Program -
Electronics association empowers members by offering enhanced tool set to aid in gaining more actionable CSat insights
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Airmiles provides good example of how gamification can drive PR while keeping costs down
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Customer Experience Management
Angel Achieves 35% Year-Over-Year Revenue Growth And Accomplishes 98% Revenue Retention For Year 2011Angel Drives 35 Percent Year-Over-Year Revenue Growth For Second Year Running -
Customer Reward Programs
Very Important Relationships Inc Launches Unique Member Program Called Discount Dental Plan Plus!VIR Announces The Release Of DiscountDentalPlanPlus.com -
Gift Card Programs
Vagaro.com Announces Online Gift Certificate Sales To Enable Existing Salons And Spas Clients Sell Gift Cards To Their CustomersVagaro.com Announces Online Gift Certificate Sales -
Customer Incentive Programs
Stewart International Airport Launches New Incentive Program To Attract More Airlines And RoutesProgram To Increase Routes At Stewart Airport -
Gift Card Programs
Wine Enthusiast Launches CashStar Powered eGift Card Program To Provide Personal And Convenient eGifting ExperienceThe Perfect Pairing: Wine Enthusiast Uncorks eGift Card Program -
Customer Reward Programs
Blew Smoke Premium Cigars Announces New Rewards Program To Help Customers Earn Store Credit For Each Purchase MadeBlew Smoke Premium Cigars Starts Reward Program -
Customer Reward Programs
Burgan Bank Introduces New Discount Type Reward Program For 'BuBa' Kids Account HoldersBurgan Bank Launches Innovative Discount Program For 'BuBa' Kids Account Holders -
Customer Loyalty Programs
Aimia Announces To Release Its Q4 And Fiscal 2011 Financial Results On Feb 22ndMedia Advisory: Aimia To Present Fourth Quarter And Fiscal 2011 Financial Results -
Advantex Announces Agreement With Canadian Tire
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Customer Reward Programs
FreeCause And NeighborOil Partners To Provide Engaging And Convenient Way To NeighborOil Consumers For Redeeming RewardsNeighborOil And FreeCause Partner To Reduce Home Heating Oil Costs -
Loyalty Program Platform
TurnTo Networks And 500friends Partners To Help E-Commerce Retailers Drive Increased Customer Loyalty And ConversionTurnTo Networks And 500friends Form Strategic Partnership To Boost Brand Loyalty And Revenue For E-Commerce Retailers -
Customer Loyalty Programs
Shell Lubricants Launches My Miles Matter Loyalty Program To Reward Truck Drivers And Equipment OperatorsShell Rolls Out My Miles Matter Rewards Program For Rotella Users -
Gift Card Programs
InComm Announces Strategic Partnership With Plastic Jungle To Drive More Consumer And Merchant Value From Gift CardsPlastic Jungle And InComm Announce Strategic Partnership To Expand Gift Card Opportunities For Gift Card Providers -
Customer Reward Programs
Sea-Tac Airport Launches New Rewards Program 'Merchant Miles' To Allow Travelers Earn Airline Miles For PurchasesSea-Tac Airport Offers New Rewards Program To Earn Miles With Every Purchase -
Voice of Customers Programs
Mindshare Technologies Triples The Size Of Its Text Analytics Team To Stay Ahead Of Developing Trends For Text Analytics In CX IndustryMindshare Technologies Expands Text Analytics Team -
Customer Loyalty Programs
SparkBase Launches Mobile Rewards App Paycloud For Columbus Businesses And ResidentsOhio Company Brings Mobile Rewards To Columbus Businesses And Residents -
Customer Reward Programs
Fiserv Announces Addition Of New In-Store Pick-Up Redemption Options For Its UChoose Rewards ProgramUChoose Rewards From Fiserv Offers New In-Store Pick-Up Redemption Options -
Customer Loyalty Programs
VIPdesk Receives SmartCEO/Clifton Gunderson Future 50 Award For Fifth Consecutive Year For Employee And Revenue GrowthVIPdesk Receives Fifth Consecutive Washington SmartCEO/Clifton Gunderson Future 50 Award -
Customer Incentive Programs
Young America Partners With EcoRebates Enabling Customers To Utilize Lowe’s Online Rebate CenterYoung America And EcoRebates Partner With Lowe’s To Power New Online Rebate Center -
Customer Incentive Programs
Club Carlson Expands Its 'Club Carlson For Business' Incentive Program Designed For SMBsExpansion Of Club Carlson For Business -
Customer Feedback Systems
Verint-Vovici VoC Survey: 96% Of Companies Are Leveraging VoC To Improve Business PerformanceResults From Newly Published Verint-Vovici Voice Of Customer Survey Reveal Key Success Factors In Today's Customer-Centric Enterprises -
Customer Loyalty Programs
Touchstone Energy Selects VIR’s MyVIPSavings.com Cash Back Rewards Mall To Power Its Co-op Connections Card ProgramTouchstone Energy Electrifies Its Co-op Connections Card With MyVIPSavings.com Cash Back Rewards Mall -
Customer Loyalty Programs
Mojostreet Deploys First Largest Geo-Targeted Brand Engagement + Loyalty Program At Cafe Coffee Day Outlets Across IndiaMojostreet Rewards Now Available At 'Cafe Coffee Day' -
Customer Loyalty Programs
U Mobile Partners With BLoyalty To Provide More Rewards And Benefits To Its CustomersU Mobile Partners With BCARD Loyalty Programme -
Reward Program Platform
Revel Systems Teams Up With Perkville To Provide Customers With A New Way To Earn Rewards PointsRevel Fixes Rewards Interaction Among Rewards Companies -
Customer Incentive Programs
ZyXEL Communications Launches Cloud-Based ZyXEL Channel Incentive Program For Its Valued Channel Partners In USAZyXEL Communications Introduces Reward-Based Channel Loyalty Program -
Customer Experience Management
Alcatel-Lucent Launches CEM Software To Help Service Providers Define And Execute On Their CEM StrategiesAlcatel-Lucent Launches Expanded CEM Portfolio -
Customer Retention Programs
Waterfield Technologies And Voxeo Launches Solution To Help FIs Address Unique Customer Care And Communication ChallengesWaterfield Technologies And Voxeo Announce Solution To Address Top Challenges Facing Financial Institutions -
Customer Loyalty Programs
Marriott Rewards Unveils Weekly Promotional Campaign With Sina Weibo To Expand And Engage Greater China MembershipMarriott Rewards Joins Sina Weibo To Expand And Engage Greater China Membership -
Customer Reward Programs
Veyance Technologies Launches 2012 Promotional Rewards Program To Reward Its CustomersActive Promotional Program For Veyance Customers -
Customer Loyalty Programs
Optimal Payments Plc Announces Updated VIP Program And New Loyalty Program For Its NETELLER MembersOptimal’s NETELLER Launches New VIP And Loyalty Programmes For eWallet Members -
Customer Loyalty Programs
Pyramyd Air Implements Its Bullseye Bucks Loyalty Program, Offering Spendable Dollars To Customers For Their PurchasesPyramyd Air Bullseye Bucks Loyalty Program In Full Swing -
Weighing CX vs VOC programs? Doing one empowers the other if your company structures it right
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Customer Loyalty Programs
Nectar Announces Renewal Of Its Nine Years Old Contract With Ford And 21% Increase In Customer Retention For FordNectar And Ford Renew Successful Partnership After Nine Years And 21% Increase In Customer Retention -
Customer Loyalty Programs
Etihad Airways Joins Mobily's Loyalty Program Neqaty As The First Airline Partner In Saudi ArabiaEtihad Partners With Mobily’s Loyalty Program -
Gift Card Programs
Paciolan Partners With Givex To Enable Venues Drive Revenue And Enhance Customer Experience With Uptix Stored Value TicketsPaciolan And Givex Sign Multi-Year Agreement To Offer Uptix Stored Value Tickets -
Customer Loyalty Programs
LoyaltyOne Announces Launch Of COLLOQUY India, To Meet Demands Of Fast-Growing Customer Loyalty Market In IndiaLaunch Of COLLOQUY India Marks Latest Step In LoyaltyOne Global Expansion -
Customer Analytics Platform
Bazaarvoice And Buddy Media Partner To Help Brands Integrate Online Customer Conversations In Their Social Media CampaignsBazaarvoice And Buddy Media Partner To Link Customer Engagement Across The Web -
Customer Loyalty Programs
Aimia's Garth Ralston Will Be Featured Speaker At Gartner BI Summit In London On 7th February, 2012Customer Loyalty Analytics At Gartner BI Summit -
Customer Loyalty Programs
Tenneco Launches Expert Plus Service Dealer Loyalty Program With Point-Of-Sale Tool Called Monroe Shock Counter DisplayTenneco Introduces Interactive Shock Counter Display With Expert Plus Program -
Customer Loyalty Programs
Grays Shopping Centre Offers Discounts To Shoppers Via My Loyalty Card SchemeLoyalty Card Plan For Grays Shops -
Customer Loyalty Programs
Mississippi Gulf Coast Unveils New Loyalty Card 'The Club Gulf Coast Card' To Reward Tourists With SavingsCoast Tourism Leaders Launch Vacation Club Card -
Customer Loyalty Programs
Collinson Latitude Calls On Airlines And Hotels To Reignite Their Loyalty Programs To Reflect Changes In Consumer BehaviourCollinson Latitude Calls On The Travel Industry To Reignite Customer Engagement -
Jacada Announces Geographic Expansion Into India
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Customer Experience Management
Empathica Announces Webinar Titled 'Moving The Needle On Customer Experience To Win In Tough Times' On Feb. 18thAnnouncing Empathica's Customer Experience In Tough Times Webinar -
Customer Loyalty Programs
Payback India Speaks At 5th Loyalty Summit 2012, About Future Insight Of Loyalty Marketing In IndiaCustomer Loyalty Important To Increase Retail Sales, Emphasises PAYBACK -
Customer Incentive Programs
the first club Partners With LMC Group, Digital Loyalty Rewards, And Souza Aranha Marketing And Fernando L G Guimaraesthe first club Expands Global Footprint And Digital Rewards Offering With New Partnerships In Russia, Mexico And Brazil -
Customer Loyalty Programs
Starwood Hotels And Resorts Announces New Benefits For Loyalty Program SPG Making It Richest Elite Program In IndustryStarwood Reinvents Hotel Loyalty Landscape With First-Of-Its-Kind Benefits For Global Mega Travellers -
Customer Loyalty Programs
Le Meridien Amman Launches 'Elite Card' Loyalty Program To Offer Distinguished Privileges To Elite CardholdersLe Meridien Amman Launches Its 'Elite Card' Loyalty Programme -
Customer Experience Management
TeleTech Partners With Satmetrix To Integrate NPS Into Its Portfolio Of Customer Experience Products And ServicesTeleTech Partners With Satmetrix To Activate Net Promoter Score For Clients -
Customer Loyalty Programs
Alliance Data Systems Releases Q4 Earnings; Trounced Analysts Estimates For Q4 Profit And SalesADS Q4 Earnings Climb As Credit Conditions Improve -
Customer Loyalty Programs
Empire Life Announces Empire For Life Loyalty Program To Help Investors Save On FeesEmpire Life Launches Loyalty Program To Help Investors Save On Fees -
Customer Loyalty Programs
Tata Group Firms To Launch Common Loyalty Plan This Year; Taps AIMIA And LoyaltyOne For Launching Loyalty PlanTata Group Firms Like Taj Hotels, Croma And Westside To Launch Common Loyalty Plan This Year -
Customer Engagement Solutions
Totango Announces Availability Of Its Paid Service And Shared Statistics From Beta Period; Zendesk Increased Trial Engagement With TotangoTotango Optimizes Customer Engagement With More Than One Million Businesses -
Loyalty Program Platform
Mocapay Wins 2012 Paybefore Awards In Best Virtual, Digital Or Mobile Prepaid Application CategoryMocapay Named Winner In Sixth Annual Paybefore Awards -
Customer Loyalty Programs
Cinco Squared Provides Companies With Cost Effective Rewards InfrastructureEven for the smallest companies, rewards infrastructure is key to creating strong programs -
Medallia’s leading CEM platform gets us thinking about the value of maintaining a list of most vulnerable customers.
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Customer Experience Management
ResponseTek Partners With CallMiner To Help Contact Centers Enhance Single View Of CEM Solutions With Voice AnalyticsResponseTek And CallMiner Form Alliance To Provide Integrated Speech Analytics And Customer Experience Management Solution For Contact Centers -
Customer Engagement Solutions
e-Miles Moves Beyond Airline And Hotel Programs, Adds Amazon.com Gift Cards In Its Reward Options For New MembersNew e-Miles Members Now Have Gift Card Reward Options -
Customer Satisfaction Surveys
ForeSee Survey: 49% Shoppers In UK Using Mobiles For Shopping And An Additional 28% Plan To UseCustomer Satisfaction With Mobile Shopping On The Rise; Trails Satisfaction With Websites -
Are a lack energy and emotion what’s holding back ROI from your loyalty programs?
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Customer Loyalty Programs
Aimia (Formerly Carlsen Marketing) Adds Key Digital Partnership CapabilityLeading loyalty marketing firm reminds us that communications are the key to any marketing program -
Voice of Customers Programs
Allegiance hire of top analyst suggests a renewed focus on driving leadershipLooking for greater impact from feedback? Incorporate it with data from across the buyer’s journey -- leveraged from your other systems and processes. -
Customer Loyalty Programs
Valitor Selects Welcome Real-Time To Roll Out Loyalty Programs For Merchants And Banks In IcelandValitor Taps Welcome Real-Time For Loyalty Programmes -
Enterprise level CX solution by Amdocs highlights good strategy for companies of any size
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Customer Incentive Programs
Alcove Brands Combines Service and Rewards Into Compelling Package For Key InfluencersTaking incentives to a new level by combining customer experience with rewards programs -
Sometimes your standard sales practices can be packaged and marketed for greater effect
January 2012
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Alitalia MilleMiglia Members Now Earn Miles At The New MilleMiglia Mall
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Mattersight Joins Customer Experience Professionals Association As Silver Sponsor
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Customer Experience Management
Eliant Honors US And Canadian Homebuilders With Its 2012 Homebuyers' Choice Awards For Delivering Best Customer ExperienceHomebuilders Who Delivered Best Customer Experience Honored With 2012 Eliant Homebuyers' Choice Awards -
JoS. A. Bank Clothiers And Experian Marketing Services Receive NCDM Database Excellence Award For Marketing Strategy
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Prepaid Card Programs
Ohana Companies Announces Execution Of An Asset Purchase Agreement With Rebate Delivery, LLCOhana Companies Acquires Assets Of Rebate Delivery, LLC -
Customer Reward Programs
Bristol Toyota Announces Loyalty Rewards Program To Reward Its Customers With Multiple Savings And BenefitsBristol Toyota Rewards Offered At Bristol Toyota In Rhode Island -
Customer Loyalty Programs
SFG Finance Partners With Subprime Analytics To Launch New Loyalty Program ‘National Subprime Loan Portfolio Program’SFG Finance Launches Loyalty Program, Forms Alliance With Subprime Analytics -
Customer Loyalty Programs
Alliance Data Renews Its Multi-Year Private Label Credit Card Program Agreement With Reeds JewelersAlliance Data Signs Multi-Year Renewal Agreement With Reeds Jewelers, A Top-50 North American Jewelry Retailer -
Customer Loyalty Programs
Accor Launches A|Club Places App On Facebook To Reward Its Loyalty Program MembersAccor Launches Location-Based App For Loyalty Club -
Customer Experience Management
SDL Acquires Alterian For A Net Cash Consideration Of £69.7M To Enhance Its Global Customer Experience SolutionsSDL Completes The Acquisition Of Alterian To Enhance Its Global Customer Experience Solutions -
Customer Experience Research
AnswerLab Featured In Forrester Research's New Customer Experience Case Study That Describes Its Partnership With PayPalAnswerLab Featured In New Forrester Customer Experience Case Study -
Customer Loyalty Programs
OSL Holdings Announces Wholly-Owned Loyalty Rewards Business Unit Called OSL Rewards CorporationOSL Holdings Inc. Forms Loyalty Rewards Business Unit -
Customer Loyalty Programs
Microgaming Partners With Loyalty Reward Programs Provider 'Initial Rewards' To Enhance Customer ExperienceMicrogaming Announces Agreement With Loyalty Rewards Program -
Web Survey Software
Toluna Announces Number Of Recent Successful Milestones For Its Proprietary Product PanelPortalToluna's PanelPortal Has Transformative Year -
Customer Loyalty Programs
Travel Agent Pan Australian Launches Its Own Frequent Flyer Program PATraveller; New Benchmark Set In Travel IndustryTravel Agent Pan Australian Raises The Bar With Launch Of Independent Frequent Flyer Program -
Customer Reward Programs
Lets Go Software Launches New Cash Rewards Program; Nearly 15000 Participating Restaurants To Be Involved In PromotionLets Go Software Announces New Cash Rewards Program -
Customer Survey Systems
AlphaGraphics Shop Tops For Customer Loyalty In Survey Advantage's Print Buyer Satisfaction Benchmarks For 2011 Q4Survey Advantage Finds AlphaGraphics Shop Tops In Customer Loyalty In Q4 2011 -
Customer Reward Programs
Bank Of America Testing New Merchant-Funded Reward Program BankAmeriDeals To Reward Customers With Groupon-Like DiscountsBank Of America To Test Deals Linked To Accounts -
Customer Experience Management
Jacada Receives 2011 Product Of The Year Award From CIS Magazine For Jacada Workspace Agent Desktop SolutionJacada Receives Customer Interaction Solutions Magazine's 2011 Product Of The Year Award -
Customer Satisfaction Surveys
Mattersight Launches New Service Called Predictive Customer Satisfaction AnalyticsMattersight Expands Industry Leading Behavioral Analytics Service With Predictive Customer Satisfaction Analytics -
Loyalty Program Platform
Plink Launches Facebook Credits-Based Loyalty Program To Reward Facebook Members For Dining-Out And Making Purchases OfflinePlink Launches Facebook Credits-Based Online-To-Offline Loyalty Program -
Customer Loyalty Programs
Mike McDonnell Of Affinion Group And Barb Olson Of Best Buy To Present An Educational Webinar: Monetizing Loyalty Marketing AssetsBest Buy And Affinion Loyalty Group Present An Educational Webinar: Monetizing Loyalty Marketing Assets -
Customer Experience Management
Temkin Group Releases Results Of 2012 Temkin Experience Ratings UK; John Lewis, Waitrose, And Amazon.co.uk Earn Top SpotsJohn Lewis, Waitrose, And Amazon.co.uk Earn Top Spots In Customer Experience According To Temkin Experience Ratings UK -
Customer Loyalty Programs
Torex Announces Its First La Tasca Loyalty Card To Offer Its Guests Direct Promotions Via Their Loyalty CardsLa Tasca Introduces Personalised Loyalty Card Scheme -
Customer Reward Programs
PetFoodDirect.com Launches PFD Rewards Program Powered By 500friends LoyaltyPlus Social Loyalty Marketing PlatformPetFoodDirect.com Partners With 500friends To Provide Innovative Social Loyalty Rewards Program -
Customer Loyalty Programs
Jebel Ali International Hotels Launches Loyalty Program Hadiya To Reward Corporate Bookers For Their LoyaltyJebel Ali International Unveils Loyalty Programme -
Customer Feedback Systems
Verint(R) Systems Inc. Announces A series Of Upcoming Online Events Focused On VoC ProgramsUpcoming Webinars Explore How Leading Organizations Use 'Voice Of The Customer' To Drive Operational Excellence In Today's Dynamic Business Environments -
Customer Loyalty Programs
Crabtree & Evelyn Unveils Platinum Rewards Loyalty Program, Selected 89 Degrees To Launch And Maintain The ProgramCrabtree & Evelyn Launches Platinum Rewards Loyalty Program With 89 Degrees -
Customer Loyalty Programs
ICLP: UK Retailers Must Focus On Long-Term Loyalty Programs Rather Than Short-Term SchemesICLP Calls On Retailers To Embrace Loyalty Programmes Or Risk Losing Customers -
Voice of Customers Programs
iPerceptions Announces Addition Of Concept Clouds To Its VoC 4Q Suite And webValidator Continuous Listening SolutionsiPerceptions Offers The First Concept Clouds For 'Voice Of Customer' Feedback -
Customer Survey Systems
Walker Releases Updates To Walker Link Mobile Suite And Also Creates Mobile Version Of Its Survey SystemWalker Releases Updates To Their Suite Of Mobile Technology For Accessing Customer Insights -
Customer Retention Programs
Sitel Positioned In Leader Quadrant Of Gartner's 2011 Customer Management Contact Center BPO ReportSitel Positioned In The Leader Quadrant Of The Magic Quadrant For Customer Management Contact Center BPO Worldwide -
Customer Loyalty Programs
Hyundai Asia Resources Inc (HARI) Unveils Car Loyalty Program 'One Hyundai Club: Life In Style' To Reward MembersHyundai Launches Car Loyalty Program -
Looking for the edge over competitors? Study shows that customer experience during buying process is go/no go decider at luxury retail operations
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Customer Loyalty Programs
Melrose Jewelers Announces Dollars Rewards Program To Reward Customers Loyalty With 3% Cash Back On Rolex WatchesMelrose Jewelers Launches 3% Cash Back Customer Loyalty Program On Its Products Including Rolex Watches -
Customer Reward Programs
18 Months Old Corporate Rewards And Recognition Company Privilege Corner Is Acquired By Gifting Firm eYantraVenture-Backed eYantra Acquires Corporate Rewards Co Privilege Corner -
Customer Loyalty Programs
FreeCause Helped Its Roster Of Loyalty Program Clients Issue A Record 1.15 Billion Reward Points To Consumers In 2011FreeCause Generated Over 1 Billion Rewards For Consumers In 2011 -
Loyalty Program Platform
LoyalTree And LionWise Partner To Launch Customer Loyalty Industry’s 1st Fully Integrated Mobile-To-POS Customer Loyalty PlatformLoyalTree And LionWise Partner To Launch First Fully Integrated Mobile-To-POS Customer Loyalty Platform -
Customer Feedback Systems
Rapide Launches New Call Centre Customer Insight System Called Speech To InsightNew Call Centre Customer Feedback Tool -
Constant Contact Acquires CardStar, Inc.; Adds Mobile Loyalty Technology To Its Suite Of Online Marketing Tools To Help Small Businesses Grow
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Brookshire's Rolls Out YourPoints Program
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Customer Loyalty Programs
Hertz Renews Partnership With UK's Leading Loyalty Program Nectar; Rewarding Customers With 6 Points For Every £1 SpentHertz Rent A Car And Nectar Renew Exclusive Partnership To Reward Customer Loyalty In The UK -
Customer Experience Management
Amdocs Ranks Number One In The Global Billing Market With A 28 Percent Market ShareAmdocs Achieves Number One Position In Global Billing Market For Fifth Consecutive Year, Analysys Mason Reports -
Mystery Shopping Services
UK's Department Store Chain House Of Fraser Hires Grass Roots To Run Mystery Shopping Program Across Its 61 StoresHouse Of Fraser Picks Grass Roots For Mystery Shopping Task -
Customer Feedback Systems
Dayton-Based CareSource Launches New Consumer Feedback Program iConnect To Communicate Easily With Its MembersCareSource Unveils Consumer Feedback Program -
Voice of Customers Programs
Allegiance Launches CXPro Solution To Help CX Professionals Discover Actionable Insights In VoC And Operational DataAllegiance CXPro Simplifies Analysis And Measurement Of Customer Experience -
Customer Feedback Systems
CDC Software Announces Enhancements To Its Customer Complaints And Feedback Management Platform CDC Respond 5.6CDC Software Addresses Market Need For Proactive And High Volume Customer Complaint Management Tools -
Customer Reward Programs
RBC And Shoppers Drug Mart Unveils New Rewards Program To Enable Canadians To Bank Conveniently And Earn Rewards At Shoppers Drug StoresRBC And Shoppers Drug Mart Launch Innovative National Program -
Web Survey Software
Real-Time Mobile Survey Provider On The Spot Systems Secures $750K In Funding, Will Use Funds For Business ExpansionOn The Spot Systems Secures $750K From Kepha Partners, Angel Street Capital, And Mike Sheehan -
Customer Loyalty Programs
Alliance Data Systems Provides Update On Its Private Label Segment For December 2011Alliance Data Provides Private Label Performance Update For December 2011 -
Customer Experience Management
NPS Company Satmetrix Partners With Social Media Monitoring Firm Metavana To Launch More Powerful CEM ToolsSatmetrix And Metavana In Social Media Partnership -
Customer Engagement Solutions
JDA Software Launches Customer Engagement Solution To Help Retailers Improve And Personalize Customer Shopping ExperienceJDA Software Launches JDA Customer Engagement -
Customer Engagement Solutions
ACCENT Marketing Services Partners WIth TMC, Launches Customer Engagement Channel On TMCnet Online Community ProgramACCENT Marketing Services Launches Customer Engagement Channel On TMCnet -
Customer Experience Management
Staples Canada Selects Agility Metrics To Implement CEM Program At More Than 300 Staples And Bureau en Gros LocationsStaples Canada Partners With Agility Metrics To Implement Countrywide Customer Experience Management Program -
Customer Loyalty Programs
Venga To Unfurl A Loyalty Program To Help Restaurants Track Patrons’ Spending Habits And Offer Perks To Frequent VisitorsStart-Ups Hope To See Rewards In Customer Loyalty -
Gift Card Programs
OpenMotion Unveils ConnectNow Custom Gift Card Kiosk To Enable Retailers Sell Gift Cards More Easily And Increase RevenueOpenMotion Introduces Solution To Retailers' Biggest Challenge In Selling Gift Cards -
Customer Reward Programs
Bob Montgomery Honda Announces Customer Rewards Program, Allowing Customers To Earn Points On Automotive ServicesBob Montgomery Honda Announcing Service Rewards -
Customer Loyalty Programs
Signature Flight Support Corporation Introduces New Customer Loyalty Program Signature TailWins And A New Aviation CardSignature Flight Support Launches Signature TailWins Customer Loyalty Program And The Signature Flight Support Aviation Card -
Customer Loyalty Programs
Ann-Arbor Based Bubble Island Launches New Universal Loyalty Card Program Flock TagAnn Arbor Establishments Launch New Universal Loyalty Card Program -
Voice of Customers Programs
Allegiance Wins CIS Magazine’s 2011 Product Of The Year Award For Allegiance Engage VOC PlatformAllegiance Receives Customer Interaction Solutions Magazine’s 2011 Product Of The Year Award -
Customer Reward Programs
pediped Launches The pediped Rewards Program To Allow Customers Earn Rewards For Every Purchasepediped Footwear Launches The pediped Rewards Program With 'Purchases With Purpose' Fundraising Sale -
Customer Engagement Solutions
Recyclebank Selects Badgeville's Behavior Platform To Enhance Online Experience And Increase User EngagementBadgeville Selected By Recyclebank For Sustainability Gamification Solution -
Customer Survey Systems
Online Survey Company SurveyGizmo Achieves Milestone Of Completing 200M Surveys And 54% Revenue Growth In Year 2011Independent Online Survey Company SurveyGizmo Revenues Increased By 54% By Providing Unmatched Customer Service - 200 Million Online Surveys Were Completed In 2011 -
Customer Reward Programs
Betty Mills Company Announces Addition Of Refer-A-Friend Feature To Its Snack Rewards ProgramThe Betty Mills Company Expands Snack Rewards Program With Refer-A-Friend Feature -
Weighing simple rewards programs vs perfectly aligned rewards to your business model?
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Customer Loyalty Programs
Collinson Latitude Calls For Mobile Operators To Capitalise On Customer Data Insights To Better Anticipate Customer NeedsCollinson Latitude Calls For Mobile Operators To Anticipate Customers’ Needs And Offer Real Value -
Customer Reward Programs
Delaware Tourism Office Rolls Out New Motorcoach Rewards Program For Tour And Travel ProfessionalsDelaware Offers New Group Sales Incentive -
Customer Satisfaction Surveys
ForeSee Survey Results: Apple Has Trumped All Rivals In Mobile Shopping Satisfaction, But Has Lost To Amazon On WebApple Tops U.S. Retailers In Mobile Shopping Customer Satisfaction -
Customer Loyalty Programs
Marriott Rewards Offers Its Members Opportunity To Bid Points For Trips To Super Bowl XLVIGoing, Going, Gone To Super Bowl XLVI -
Customer Loyalty Programs
Hilton HHonors Launches The Any Weekend, Anywhere Sale Enabling Guests To Save Upto 33% On Any Weekend Stay WorldwideHilton HHonors Announces The Any Weekend, Anywhere Sale -
Customer Reward Programs
Community Financial Credit Union Launches 4th Annual Member Bonus Program, Announces To Offer $306000 To Its MembersCommunity Financial Credit Union Returns $300,000 To Its Members -
Customer Engagement Solutions
Mood Media Announces To Unveil Revolutionary Retail Customer Engagement Solutions At NRF 101st Annual Convention And ExpoMood Media To Exhibit The Latest Customer Engagement Solutions At The National Retail Federation's Annual Convention And Expo -
Customer Reward Programs
Spartan Stores And Speedway Expands Their Successful Fuel Rewards Program Through Out Michigan StateSpartan Stores And Speedway Expand Fuel Rewards Partnership -
Customer Reward Programs
Eat24.com Launches New VIP Program Enabling Customers To Receive Free Condiments And Earn A Free Thank You Dish Every WeekEat24.com Brings Customers The Restaurant Experience In Their Pajamas -
Customer Reward Programs
Gulfport-Biloxi International Airport Join Forces With Thanks Again To Introduces GPT Elite Business Rewards ProgramGulfport-Biloxi International Airport Rolls Out Red Carpet Of Rewards For Business Travelers -
Customer Feedback Systems
Mindshare Caps 2011 With 105 Months Of Consecutive Growth, $27M Investments, New VoC Solutions And Prestigious RecognitionsMindshare Technologies Caps 2011 With Continued Revenue Growth, Substantial Investment, New Product Offerings, And Prestigious Recognitions -
Customer Loyalty Programs
With In One Week Of Launch, UK Customers Have Slammed Starbucks For Its New Loyalty Scheme My RewardsStarbucks Faces Backlash Over My Rewards -
Customer Reward Programs
Legend Nissan Offers One To One Service Rewards Program To Allow Customers Earn Points For Every Dollar SpentLocal Long Island Nissan Dealer Offers The One To One Service Rewards Program -
Rewardport asks airports to take a chance on innovative rewards programs
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Nordstrom Adds Benefits To Loyalty Program
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Loyalty Program Platform
Vancouver Based Customer Loyalty And Rewards Platform Moving To Ottawa After Receiving Funding From BluestoneMoneyBar Scores VC Funding, Heads To Ottawa -
Customer Loyalty Programs
Coles Express To Deploy Retalix's Loyalty And Other Solutions To Enhance Customer Service Across Its Stores In AustraliaAustralia's Coles Express Deploys Store, Headquarters And Loyalty Software From Retalix -
Customer Experience Management
CEM Solutions Provider Cicero Join Hands With almato GmbH To Offer Solutions In EuropeCicero Partners With almato GmbH -
Voice of Customers Programs
CEM Solutions Provider TeleFaction Acquires Eventrasoft To Become Global Leader In EFM Solutions MarketTeleFaction Acquires Eventrasoft To Become A Global Enterprise Feedback Management Organization -
Customer Reward Programs
Malaysia Airlines Launches 'Enrich Gift 4 Buddies' Campaign To Enable Air Travelers Reward Themselves With Enrich MilesCollect Enrich Miles With 'Enrich Gift 4 Buddies' -
Customer Feedback Systems
Relavito Looking For Channel Partners To Help Sell Its New Customer Insight SystemChannel Partners Sought For Customer Insight Solution -
Customer Feedback Systems
Kampyle Has Enabled Swisscom To Effectively Measure NPS And Improve Customer Satisfaction LevelKampyle Transforms Net Promoter Score Into Actionable Metric For Swisscom -
Customer Reward Programs
Focus On Energy Announces New Rewards Program And Other Programs To Better Serve Residential CustomersFocus On Energy Launches New Residential Energy Programs -
Customer Engagement Solutions
14 Companies Recognized In Internet Retailer's Hot 100 E-Retailers 2012 List Used LivePerson's LP Chat Solution To Power Customer Engagement SolutionsLivePerson's Live Chat Software Powers Customer Engagement Solutions For 14 Companies On Internet Retailer's Hot 100 E-Retailers Of 2012 -
Customer Loyalty Programs
Pick n Pay Stores Signs Up 4 Million Customers To Its Loyalty Program, Which Offers Discounts On Some Product LinesPick n Pay Signs Up 4 Million to Loyalty Program, Times Says -
Gift Card Programs
Openbucks Builds Retail Brands Network Allowing Consumers To Use Their Gift Cards As Payment For Online GamesThat Unspent Gift Card Might Have New Life Somewhere Else -
Customer Satisfaction Surveys
Foxwoods Resort Casino Partners With UniFocus To Deploy New Guestscope Survey System To Enhance Customer ServiceFoxwood To Leverage Real-time Guest Feedback Tool -
Customer Satisfaction Surveys
Windows Phone 7 Ranks No. 1 In A Recent Smartphone Customer Satisfaction SurveyWindows Phone 7 Is Number 1 In Smartphone Customer Satisfaction -
Customer Loyalty Programs
Customers Can Redeem Their Earned Miles At Any Time From Delta Airlines Customer Loyalty ProgramsDelta SkyMiles And Delta Amex Has A Airline Customer Loyalty Programs That Never Expires -
Customer Reward Programs
Marriott Rewards Will Continue Its Elite Rollover Nights Promotion For 2012Marriott Rewards Extends Elite Rollover Nights For 2012 Stays -
Customer Feedback Systems
Kiwi Collection Rolls Out Online Guest Review System To Deliver Satisfying Customer ExperienceKiwi Collection Launches Online Guest Review System -
Customer Experience Management
Inc. Magazine’s 2011 Listed Popular Social Shopping Brand Selected TeleTech To Increase Customer Experience, Loyalty And RevenueTeleTech Chosen By Top Social Shopping Retailer To Help Drive Triple-Digit Growth With Enhanced Customer Experience -
Customer Loyalty Programs
Swiss Post Solutions Takes Over Irish Customer Loyalty Marketing Specialists 20-20 Insights (FMC Insights Ltd)Swiss Post Unit Acquires Irish Marketing Software Company -
Customer Experience Management
Temkin Group Research: Employee Engagement Plays Key Role In Achieving Long-Term Success In Customer ExperienceEmployee Engagement Is Strongly Tied To Customer Experience And Productivity, According To New Temkin Group Research -
Customer Loyalty Programs
On January 17th 2012, Mark Robeson Of VIPdesk To Present Webinar Titled Luxury Brands: Reinventing The Customer ExperienceVIPdesk Webinar Reviews How Luxury Brands Can Reinvent The Customer Experience, Increase Long-Term Brand Loyalty -
Customer Loyalty Programs
Hilton HHonors Unveils More Points Global Promotion, Members Can Now Earn Upto 5000 Bonus Points For Their StaysHilton HHonors Launches More Points Promotion -
Honda Launches First Quarter Sales Incentive Campaign
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Customer Reward Programs
Sol Potion Announces New Website With Fresh Look And New Customer Rewards ProgramSol Potion Launches A New Website And Look -
Customer Loyalty Programs
Points.com Expands Its Relationship With Best Buy, SMBs Can Now Offer Best Buy Reward Zone Points Via Points.com Corporate PlatformMerchants Now Able To Offer Best Buy Reward Zone Points Via Points.com Corporate Platform -
Customer Loyalty Programs
VOILA Hotel Rewards Expands Presence In USA, Partners With Lexington Collection And Announces Lexington Experience Plus ProgramVOILA Hotel Rewards Expands Presence In The United States With Announcement Of Lexington Experience Plus Program -
Customer Loyalty Programs
United MileagePlus Unveils MileagePlus Headliners Program To Enable Members To Bid For Once-In-A-Lifetime ExperiencesUnited MileagePlus Launches Headliners Miles-For-Experiences Program -
Citibank Links Card Rewards To Facebook
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Customer Loyalty Programs
Brooke Business Forms And Supplies Launches Brooke Loyalty Cards To Service Small Business Owners NationwideBrooke Loyalty Cards Launched To Meet Growing Need For Small Biz Owners -
Voice of Customers Programs
Beyond the Arc Partners With Attensity To Help Businesses Receive Actionable Insights From Social Media And Customer FeedbackBeyond the Arc, Attensity Help Businesses Turn Social Media Data And Customer Feedback Into Actionable Insights -
Customer Reward Programs
Blue Calypso Partners With The Partnership At Drugfree.org To Launch 'Calyp For A Cause', An Expansion Of Its Calyp PlatformBlue Calypso Partners With The Partnership At Drugfree.org To Deliver The Power Of 'Social Fundraising' -
Customer Incentive Programs
Bounce Energy Annonces New Customer Incentive Program Called 3% Cash Back RewardsBounce Energy Offers Customers New Cash Back Rewards Program -
Customer Experience Management
TMC Names Vivisimo's CXO Solution As Recipient Of Customer Interaction Solutions 2011 Product of the Year AwardVivisimo Receives Customer Interaction Solutions Magazine's 2011 Product Of The Year Award -
Canvas4Life Introduces New Club Program
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Customer Incentive Programs
Yankton Convention And Visitors Bureau (CVB) Launching New Incentive Program To Attract More Event OrganizersCVB Incentive Program Aims To Attract Events -
Vegas Partner Lounge Launches Scratch Card Promo!
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Customer Loyalty Programs
Canada's Most Popular Loyalty Program AIR MILES Announces Expiry Date On Its Never To Be Expired MilesUse Them Or Lose Them: Air Miles Sets Expiry Date On Unused Reward Miles -
Customer Loyalty Programs
Bahrain Air Announces New Loyalty Program Called 'Loyalty Rewards Program', To Be Effective From January 1st 2012Bahrain Air Launches Loyalty Program December 2011
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Incentive Travel Rewards
Vayama Rewarding Its Customers With $50 Travel Gift Coupon For Booking International Flight Between Dec 27, 2011 & Jan 2, 2012Vayama Offers End Of Year Gift To Customers That Purchase International Airfare -
Customer Loyalty Programs
Starting From January 1st, Marriott Rewards To Offer Its Members 1,500 Bonus Points Per Night For Staying At Ottawa Marriott HotelMarriott Rewards Members Cash In On Savings At Downtown Ottawa Hotel -
Customer Reward Programs
St. George Shuttle Introduces Premiere Rewards Program For Its Repeat CustomersSt. George Shuttle Initiates New Rewards Program -
Customer Feedback Systems
San Diego Life Insurance Provider Grant, Hinkle And Jacobs Launches Customer Ratings And Reviews SystemSan Diego Life Insurance Provider Grant, Hinkle And Jacobs Introduces Online Rating System -
Customer Reward Programs
fisoc Partners With PointBank To Launch Its Web-Centric Social Media Rewards Program 'BuzzBanking' In Denton Countyfisoc's BuzzBanking Service Is Now Available In The DFW Market With PointBank Offering Social Rewards Program From National And Local Merchants -
Customer Loyalty Programs
AIR MILES Introduces 'AIR MILES Cash', Becomes First Canadian Loyalty Program To Offer Instant Redemption OptionsAIR MILES First To Launch Instant Redemption Across Retailers -
Gift Card Programs
Sparkbase's Loyalty App Paycloud Helps Chicago-Based Bakery Swirlz Cupcakes To Reward Its CustomersA Mobile App Simplifies Loyalty Programs For Smaller Merchants -
Customer Satisfaction Surveys
ForeSee's 2011 Holiday E-Retail Satisfaction Index: Price Matters Less For Online Shoppers, Expect More From RetailersOnline Shoppers Wanted More Than Price, New Survey Says -
Complaints Management System
PTCL Introduces Unique SMS Customer Complaint Service For Its 5M Valued Landline And Broadband CustomersPTCL Launches SMS Customer Complaint Service -
Customer Survey Systems
Amlak Hotels Partners With Sondos To Introduce New Global Guest Satisfaction Loyalty Measurement SystemAmlak Hotels And Tourism Investment Company Launches Global Guest Satisfaction Loyalty Measurement System -
Complaints Management System
PCCare247 Announces One-Of-Its-Kind Consumer Complaints Section To Allow Clients Voice Their ConcernsPCCare247 Complaints Forum Gives Clients An Ideal Platform To Voice Their Grouses -
Customer Loyalty Programs
Stagecoach Yorkshire Teams With A Loyalty Program To Offer Gift Rewards To Bus Passengers For Buying Their Tickets OnlineRewards For Bus Travellers -
Customer Incentive Programs
eSmart Tax Launches New Incentive Program Called 'Free Return For You And A Friend' To Reward Its Online Tax FilerseSmartTax.com Goes Social: New 'Free Return For You And A Friend' Incentive Program Now Promoted Through Facebook -
Customer Reward Programs
QNB And Qtel Jointly Launches Co-Branded Visa Credit Card Campaign To Offer Customers 25,000 Nojoom PointsQNB, Qtel Join Hands To Offer Nojoom Points -
Customer Loyalty Programs
NBO Announces Al Kanz Savings Campaign For 2012, Customer Can Carry Forward Loyalty Points Earned In Year 2011 To Year 2012NBO Al Kanz Lets 2011 Loyalty Points To Be Carried Forward -
Customer Reward Programs
Loyalty Marketing Solutions Leader Kobie Marketing Receives PCI-DSS 2.0 And SSAE-16 (SOC-1) Type IIKobie Marketing Receives PCI-DSS 2.0 And SSAE-16 (SOC-1) Type II -
Is your company really committed to rewarding loyal customers? This examples suggest even the best airlines sometimes are not
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Prepaid Card Programs
Intuit Unveils New GoPayment Prepaid Visa Card For Smaller Businesses And IndividualsIntuit Introduces GoPayment Pre-Paid Card -
Weighing Your Loyalty Program Investments? Consider CX as an option for achieving greater customer loyalty.
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Customer Loyalty Programs
Taxi Company Extends Its Loyalty Program To Other Merchants In Its CommunitiesLooking to increase loyalty program effectiveness? A taxi company takes an innovative approach that also drives PR. -
Customer Loyalty Programs
Experiencing A Specific Brand Perception Problem? Loyalty Programs Can Play Big RoleTiger Fuel Company leverages a seemingly small reward program to address a big brand problem -
Customer Experience Management
Market Force Shares Ventana Research 2011 Leadership Award For Customer Excellence With Its Client ConocoPhillipsMarket Force & ConocoPhillips Receive Ventana Research Leadership Awards -
Customer Reward Programs
Restaurants And Cafes In Ottawa Gets A New Innovative Customer Loyalty Rewards Program Called 'Spoonity'Local Entrepreneurs Launch Innovative Rewards Program -
Customer Experience Management
Online CEM Solutions Leader Tealeaf Acquires Cloud-Based Website Usability Analytics Company Overstat IncTealeaf Acquires Overstat, Inc. To Extend Online Customer Experience Management Leadership To Usability Analytics -
Customer Experience Management
99.8% Of RightNow Shareholders Approves Its Merger Into Oracle For US$1.5 BillionRightNow Shareholders Approve US$1.5 Billion Sale To Oracle -
M:tel Starts Loyalty Points Programme
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Benbria Receives 2011 Internet Telephony Excellence Award
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Reporting & Analysis
Taylor Reach Launches 'Customer Quality Reporting' Tool To Help Call Centers Easily Measure Customer Satisfaction, FCR And NPSNew Service From Taylor Reach Equips Call Centers To Measure Customer Satisfaction, First Contact Resolution And Net Promoter Score -
Customer Satisfaction Surveys
ForeSee Announces UK's Top 40 Online Retailers For Best And Worst Customer Satisfaction; Amazon UK TopsUK's Best And Worst Named In ForeSee Christmas 2011 Online Retail Customer Satisfaction Index -
Web Survey Software
In Just 6 Months Of Its Launch, Toluna's Self-Service Survey Engine 'QuickSurveys' Achieves Key MilestonesToluna QuickSurveys Achieve Major Milestones In Just 6 Months! -
Customer Satisfaction Research
Customer Satisfaction In UK Retail Banking Has Increased In Q3 2011, Reveals NCSI-UK Produced In Partnership With CFI & ASCICFI Group Releases National Customer Satisfaction Index (NCSI-UK) Results -
Customer Incentive Programs
Best Buy Canada And Future Shop Launches Personalized eGift Cards, First Major Canadian Retailers To Offer Personalized eGift CardsFuture Shop And Best Buy Canada Become First Major Canadian Retailers To Offer Personalized eGift Cards -
RewardsNOW Cites 21st Century Trends In Loyalty Programs
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Customer Loyalty Programs
Nawras Announces Additional Nawras Elite Club Membership Privileges As More Exciting Partnerships Increase The Growing Benefits For MembersNawras Elite Club Members Get More As New Partners Join Loyalty Programme -
Gift Card Programs
Macy’s Teams Up With Earthworks System To Provide A Recyclable Gift Card Program For Its CustomersMacy’s Partners With Earthworks System To Recycle Gift Cards -
Customer Loyalty Programs
Prestige Cruise Holdings Has Enlisted Alliance Data's Epsilon To Provide A Full Suite Of Database Marketing ServicesPrestige Cruise Holdings Signs New Agreement With Alliance Data's Epsilon For Database Marketing Services -
Customer Loyalty Programs
OpenRoad Auto Group Selects re:member Group To Develop Multi-Tiered Loyalty Programre:member Group Selected To Develop Loyalty Program For OpenRoad Auto Group -
Customer Loyalty Programs
In 20 Months, Rite Aid's Wellness+ Loyalty Program Has Engaged Over 47 Million MembersRite Aid Loyalty Program Taps Into 47M-Member Database -
Customer Experience Management
Telecom Asia's 2011 Readers' Choice Awards Recognizes Amdocs As 'BSS Vendor Of The Year' And 'OSS Vendor Of The Year'Amdocs Awarded 'BSS Vendor Of The Year' And 'OSS Vendor Of The Year' In Asia Pacific -
Customer Experience Research
OneReach And EffectiveUI Launches Automated Communications Platform To Help SMBs Reach Customers Across Multiple ChannelsOneReach And EffectiveUI Bring The Power Of Multichannel Automated Communications To Small Businesses -
Customer Engagement Solutions
Consumers Energy Selects Campbell Ewald To Increase Awareness And Understanding Of The Brand Among CustomersConsumers Energy Engages Campbell Ewald For Customer Engagement Initiative -
Customer Reward Programs
RNKD Launches Its Universal Loyalty Program For Clothes And Accessories On AndroidRNKD Brings Universal Loyalty For Clothes And Accessories To The Android -
Customer Incentive Programs
CPAlead Announces Incentive Program 'CPAlead Holiday Bundle' To Reward Its Customers' Loyalty And PatronageCPAlead Surprises Publishers With Extra Cash For The Holiday Season -
Customer Feedback Systems
Fix Auto Selects Agility Metrics To Run Customer Experiences Program In Over 200 Collision And Body Shops Across CanadaFix Auto Selects Agility Metrics To Run Its Customer Experience Management Program -
Customer Satisfaction Surveys
For 2nd Consecutive Year, Bendigo Bank Leads Engaged Marketing's Consumer Recommendation And Loyalty Study Of Australian Financial InstitutionsBendigo Bank Wins The Most Recommend Bank For The Second Year In A Row -
Customer Retention Programs
Quick Lane Tire & Auto Centers Deploys Kihon Media's Customer Retention Program 'Sensible Drive'Quick Lane Tire & Auto Center Selects Sensible Driver From Kihon Media -
Market Research Surveys
Apptix Receives Outstanding Ratings From Voice-over-IP (VoIP) Customers In Customer Satisfaction SurveyApptix Voice Service Earns An 'A' From Customers In Recent Satisfaction Survey -
Customer Experience Management
Gartner Recognizes Amdocs In Its Leaders Quadrant For Integrated Revenue And Customer Management (IRCM) And OSSAmdocs Positioned In Gartner's Leaders Quadrant For Both Integrated Revenue And Customer Management (IRCM) And OSS -
Customer Loyalty Programs
MTN Unveils Its Loyalty Program 'MTN Platinum Plus' To Reward Its Loyal CustomersMTN Launches The MTN Platinum Plus Club -
Voice of Customers Programs
Zhejiang Mobile Using Verint's Impact 360 Solution To Obtain Customers Insight And Enhance Contact Center PerformanceZhejiang Mobile Benefits From Use Of Impact 360 Speech Analytics Solution From Verint -
Customer Loyalty Programs
Confused.com Announces New Points Promotion With UK's Largest Loyalty Program NectarConfused.com Launches New Points Promotion With Nectar -
Customer Retention Programs
AutoTraker Enhances Its Automotive Shop Management Software By Partnering With CustomerLink's Customer Retention ServicesCustomerLink Announces Partnership With AutoTraker -
Customer Survey Systems
SurveyMe Smartphone App Which Allows For Real-Time Customer Feedback In Restaurants, Has Launched In The Hospitality IndustrySurveyMe Smartphone App Gives Restaurants Real-Time Customer Feedback -
The Varsity Offers Customer Loyalty Card
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Customer Loyalty Programs
Etihad Airways And Avis EMEA Announces Partnership, Etihad Guest Loyalty Program Members Will Earn Etihad Guest Miles On Car RentalsEtihad Guest Announces Loyalty Partnership With Avis -
Customer Loyalty Programs
Alipay Announces To Spin Off Its Loyalty Program 'Jifengbao' As Its Wholly-Owned SubsidiaryAlipay Spun Off Loyalty Program To New Subsidiary -
Customer Loyalty Programs
Brisbane-Based in2loyalty Unveils New Mobile Loyalty Solution For Retail Businessesin2loyalty Launches Its Mobile Loyalty Solution -
Customer Reward Programs
Points International Expands Its Partnership With JetBlue Airways' Customer Loyalty Program 'TrueBlue'Points.com Introduces Loyalty Points Transfer And Gift Registry To JetBlue's TrueBlue Members -
Customer Loyalty Programs
Members Of UK’s Largest Loyalty Card Scheme 'Nectar' To Collectively Benefit To The Tune Of £66M Over Christmas PeriodRecord Rewards For Nectar Card Holders -
Customer Feedback Systems
MarketTools Study: 50% Of Shoppers Shop More Often At Specific Retail Stores Because Of The Good Customer ExperienceGood Customer Service Is Key To Capturing Holiday Shoppers -
Customer Reward Programs
AirportParkingReservations.com Introduces A New Money-Saving Airport Parking Rewards Program For Its Customers‘Tis The Season To Save On Airport Parking With AirportParkingReservations.com’s New Rewards Program -
Customer Loyalty Programs
United MileagePlus Announces To Offer Its Members An Opportunity To Share 10M MileagePlus Miles With Their Favorite CharityUnited MileagePlus Offers Members Innovative New WaysTo Earn, Redeem, Give -
Voice of Customers Programs
iPerceptions Retail / E-Commerce Industry Report Q3 2011: Overall Satisfaction For Website Visitors Fell To 70 In Q3 2011iPerceptions Releases Retail / E-Commerce Industry Report Q3 2011 -
Customer Feedback Systems
Turnkey Intelligence Deploying Vovici EFM Solution To Power Its Turnkey Surveyor Suite Of Market Research ServicesTurnkey Intelligence Implementing Vovici -
Customer Loyalty Programs
Singapore's 8 Best Independent Cafes Launched 'Be Disloyal' Disloyalty CardIn Singapore, Loyalty Card Rewards Coffee Fans For Being Disloyal -
Customer Loyalty Programs
As Part Of Its National Expansion, Swipely Launches Its Card-Linked Customer Loyalty Program In BostonSwipely Expands Card-Linked Customer Loyalty Program To Boston -
Customer Experience Management
RightNow Recognizes US DoE, US Air Force And IBM In Its 2nd Annual Public Sector Awards Of Excellence For Customer ExperienceRightNow's Second Annual Public Sector Awards Of Excellence Recognize Customer Experience Achievement In Government, Non-Profit, And Higher Education -
Customer Loyalty Programs
Starting January 5th 2012, Chase Ultimate Rewards Members Can Transfer Their Earned Points To Southwest Rapid RewardsSouthwest To Become Ultimate Rewards Transfer Partner On January 5, 2012 -
Gift Card Programs
DISH Systems By Connect Your Home Rolls Out $75 VISA Gift Card Holiday Offer For New Satellite TV CustomersGet DISH Network And Receive Cash Back On Exclusive Holiday Offer From Authorized Dealer DISH Systems By Connect Your Home -
Customer Survey Systems
Shoe Carnival Extends Its Partnership With Vertis Communications To Drive Customer Engagement And Maximize ROIVertis Communications To Boost Customer Engagement For Shoe Carnival Through Tailored Advertising Inserts And Web-Based Interactive Tools -
Customer Experience Management
Tealeaf Report: British Online Consumers Turning To Mobile Devices To Improve Experience For Holiday Booking ProcessTealeaf: British eBookers Turning To Mobile As Part Of Holiday Booking Process -
Incentive Travel Rewards
Sears Holdings And ICE Jointly Launches Leisure And Travel Program 'Sears Vacations' Exclusively For Sears' CustomersSears Holdings And International Cruise & Excursions, Inc. Announce Launch Of Sears Vacations -
Customer Loyalty Programs
American Airlines Offers Opportunity To AAdvantage Loyalty Program Members To Earn Double Elite Qualifying Miles For TravelAmerican Airlines Makes Traveling Twice As Nice By Offering Double Elite Qualifying Miles Systemwide -
Reward Card Programs
Caesars Pizza Announces Cashback Bonus Program For Discover Cardmembers, To Offer $5 Cashback Bonus On Their PurchasesCredit Cardmembers Earn Extra Value And Cash Rewards From Little Caesars Pizza -
Prepaid Card Programs
In Conjunction With PSCU Financial Services, ESL FCU Launches New Suite Of Prepaid Gift And Reloadable Visa Debit CardsESL FCU Is Latest Credit Union To Offer Prepaid Visa Gift, Prepaid Visa Reloadable Debit Cards From PSCU Financial Services -
Customer Feedback Systems
TPG Growth And SurveyMonkey Announces Partnership To Acquire EFM Solutions Leader MarketToolsTPG Growth And SurveyMonkey Partner To Acquire MarketTools -
Customer Feedback Systems
Verint Enhances Its VoC Analytics Solution With Integrated Text Analytics And Automated Survey CapabilitiesVerint Announces Enhancements To Industry's Most Comprehensive Voice Of The Customer Solution For Multichannel Analytics -
Customer Feedback Systems
Bennigan's Deploys Mindshare's Survey And Reporting Platform To Gauge Guest Service And Satisfaction LevelBennigan's Deploys Feedback Tool To Enhance Guest Experiences -
Customer Loyalty Programs
Toy Industry Association Partners With PunchTab To Make 'Play Happens' At The 109th American International Toy Fair More Engaging And RewardingToy Industry Association Partners With Loyalty Platform Provider PunchTab To Power 'Play Happens' At The 109th American International Toy Fair -
Customer Loyalty Programs
A New Digital Loyalty Program 'Belly' Launched, To Offer A Unique Value Proposition For SMBsTraditional Customer Loyalty Gets A Kick In The Pants With New Belly Digital Loyalty Program -
Customer Feedback Systems
State of Oregon DAS Uses Allegiance Engage VOC Platform To Increase Customer Satisfaction At The Agencies It ServesState Of Oregon Uses Real-Time Feedback From Allegiance To Automate Insights And Reduce Costs -
Rewards For Life Scheme At Holland & Barrett
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Customer Loyalty Programs
The Betty Mills Company Launches Industry's First Snack Reward Program For American Businessses And InstitutionsThe Betty Mills Company Announces Their National Snack Rewards Program -
Customer Reward Programs
Rite Aid Announces New Changes To Wellness+ Program, Introduces Drugstore Industry's First Online Coupon Management ToolRite Aid’s Wellness+ Program To Deliver More Value To Members In 2012 -
Gift Card Programs
Local Businesses Group In Oakland Kicks Off 'Oakland Gift Card' To Reward People For Shopping LocallyRetailers Launch Oakland Gift Card To Help People Shop Locally -
Customer Loyalty Programs
Travel Rewards Redemption Company ezRez Acquires Social Loyalty Check-In App TopguestezRez Software, Inc. Acquires Topguest -
Customer Experience Management
Satmetrix Releases Latest And Most Feature-Rich Net Promoter To Empower Businesses Identify And Recover Detractors To Reduce Customer ChurnSatmetrix Adds Advanced Customer Experience Management Features For Businesses Using Net Promoter To Recover Detractors And Mobilise Promoters -
Customer Incentive Programs
cievents Launches First Loyalty Program For Australia’s Entertainment And Sports Travel IndustryFirst Loyalty Program For Australia’s Entertainment And Sports Travel Sectors -
Customer Loyalty Programs
Streamlining incentive programs with integrated communications platforms like the one recently launched by Mobilize.MeWant efficient and effective incentive programs? Mobilize.Me's one platform spans the full customer life cycle. -
Customer Loyalty Programs
Marriott Rewards Receives Best Hotel Loyalty Program Recognition In 23rd Annual Business Travel AwardsMarriott Rewards Takes Top Honors At Business Traveler Magazine Awards -
Customer Loyalty Programs
Marriott Rewards Teams Up With LaSer UK To Launch New And Improved Credit Card For Its UK CustomersMarriott Rewards And LaSer UK Launch New MasterCard -
Customer Loyalty Programs
Starwood Hotels' Loyalty Program Starwood Preferred Guest Partners With China Southern AirlinesStarwood Preferred Guest Announces New Partnership With China Southern Airlines -
Customer Loyalty Programs
Medical Mutual Of Ohio Launches New Loyalty Program Called 'Mutual Appreciation'Medical Mutual Urges Staff To Patronize Clients -
Customer Survey Systems
Customer Feedback Programs Provider Satrix Solutions Is Now A Net Promoter Loyalty PartnerSatrix Solutions Announces Net Promoter Loyalty Partner Status -
Customer Feedback Systems
Corsential Launches Version 2.0 Of Its State-Of-The-Art Customer Experience Management PortalCorsential Announces Insight And Action Portal V.2.0 - Customer Experience Management Portal -
Customer Engagement Solutions
Yahoo!7 And Loyalize Partner To Offer Real-Time Experience To Australian TV Audiences Via Social App FangoYahoo!7 And Loyalize Partner To Create Social Television App 'Fango' For Australian TV Audiences -
Customer Reward Programs
VIPDesk research suggests that targeting specific rewards to specific business goals is key strategySlow economy affecting your business? Study suggests offering best loyalty rewards to all customers. -
Customer Reward Programs
Wataniya Telecom Announces To Offer Additional Reward Points To Its Rewards Program Members For Every KD1 SpendWataniya Telecom Launches New Benefits For Wataniya Rewards Program -
Significant challenge with margins? GoAir shows us how a loyalty program can provide the remedy.
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Looking to improve loyalty program results? Loyalli's new smartphone app for the restaurant industry based on a good strategy for all industries.
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Gulf Bank Launches Unique Loyalty Program For Customers
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Customer Loyalty Programs
Weis Markets Upgrading Its Loyalty Card To A New Gold Card Program To Reward Its Best ShoppersWeis To Unveil 'Gold Card' For Best Shoppers -
Customer Loyalty Programs
LoyaltyOne's COLLOQUY Gives $205 Tip For Using Customer Rewards Points And Miles To Stretch Holiday Spending DollarsThe $205 Holiday Spending Tip For Every American Household -
Customer Experience Management
Satmetrix Launches Its Latest CEM Technology Solution NPS Go! And NPS Go+ For SMBs And Departmental BuyersSatmetrix Delivers Best-In-Class Customer Experience Management Software Within Reach Of Every Business With NPS Go -
Customer Feedback Systems
MarketTools Enhances Its Robust Survey Manager Market Research Platform With New Mobile Market Research SolutionsMarketTools Announces Mobile Market Research Solutions -
Consumer Insights Research
Peppers & Rogers Group: Customers Ready To Pay Upto $100 A Month More To Do Business With A Trusted Health InsurerNew Peppers & Rogers Group Study Reveals That Customers Will Pay More For Services From Health Insurers That They Trust -
Customer Incentive Programs
CashStar's 2011 Holiday Survey: 70% Of US Consumers Prefer eGift Cards Over Plastic And Plan To Use Their SmartphonesConsumers Filling eStockings And Going Mobile According To 2011 Holiday Survey -
Customer Loyalty Programs
Cartera And Billeo Launches Joint Solution To Help Banks And Loyalty Programs Drive Incremental Revenue And Customer EngagementCartera Commerce And Billeo Partner To Help Consumers Find And Redeem Card-Linked Offers As They Search And Shop The Web -
Customer Loyalty Programs
IHG's Priority Club Rewards Partners With Capital One Canada To Launch Two New Loyalty Credit Cards For Canadian MembersEarning Priority Club Rewards Points Now Faster In Canada -
Customer Loyalty Programs
Baristas Coffee Company Rolls Out Its Loyalty Card Program Across The NationBaristas Launches Nationwide Cardholder Program -
Customer Loyalty Programs
Marriott Rewards Unveils Air + Car Award To Help Members Pay For Flights And Rent Cars Either By Points Or Mix Of Cash And PointsPlanes, Points And Automobiles - Marriott Rewards Members Can Now Redeem Points Or Combine Points And Cash For Rental Cars And Flights -
Womply Takes Customer Loyalty To New Heights In The Cloud
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Customer Reward Programs
Boots To Introduce Personalized Coupons At All 2,500 UK Stores To Reward Its 17M Advantage Card MembersBoots Advantage Card To Give Personalised Offers At The Till -
Customer Survey Systems
Looking for greater impact from feedback programs? TrustYou provides a strong set of ideas.TrustYou shows how IT infrastructure can make the difference in feedback program effectiveness -
Customer Feedback Systems
Mindshare Unveils New Mobile App To Help Managers Track, Organize And Respond To Customer Feedback From A Mobile DeviceMindshare Launches New Mobile App For Real-Time Customer Feedback -
Customer Experience Management
Varolii Launches Healthcare Interaction Suite To Help Healthcare Orgs Deliver Advanced Mobile Communications CapabilitiesVarolii Introduces New Cloud Communications Services To Reduce Healthcare Costs, Improve Member And Patient Interactions -
Customer Survey Systems
Now NPS Loyalty System User Companies Can Participate In Omega’s Prestigious Customer Service Excellence Award Program NFSBOmega Welcomes Net Promoter Score Users To Participate In Its Acclaimed Customer Service Excellence Award Program -
Customer Survey Systems
Prime Performance 2011 Bank And Credit Union Satisfaction Survey: Industry Average Net Satisfaction Score Increased By 5%Customer Satisfaction With Banks And Credit Unions Increases In 2011 -
Customer Loyalty Programs
Aluva-Based Federal Bank Announces An Exclusive Loyalty Program 'Utsav Rewards' For Its Debit Card HoldersFederal Bank Launches Rewards Scheme For Debit Card Holders -
Customer Feedback Systems
For 2nd Consecutive Year, Confirmit Has Been Named In Deloitte Technology Fast 500 EMEA 2011 List For Its 675% Revenue GrowthConfirmit Ranked One Of The Fastest Growing Technology Companies On The Deloitte Technology Fast 500 EMEA 2011 For The Second Year In A Row -
Customer Reward Programs
Wyndham Rewards Announces 'My Horrible Holiday Gift' Contest To Offer 2M Wyndham Rewards Points To US And CAN MembersWyndham Rewards Offers Two Million Points For Your Horrible Holiday Gift -
Customer Feedback Systems
viavoo Secures €1.5 Million In Fundings From Credit Agricole Private Equityviavoo Closes A Funding Round And Raises €1.5 Million From Credit Agricole Private Equity -
Customer Loyalty Programs
Norwegian Cruise Line Revitalizes Its 16-Year Old Loyalty Program 'Latitudes', Names It 'Latitudes Rewards'Norwegian Cruise Line Revamps Latitudes Loyalty Program -
Incentive Travel Rewards
Crystal Cruises Announces Its Most Generous Sales Incentive Program Called ‘Sell 2 Sail Free’Crystal Cruises Offer Sales Incentive -
Customer Experience Management
KLM Royal Dutch Airlines Introduces Online Platform To Encourage Visitors Experience About Its Products And ServicesKLM Inspires Customers Through Experience Platform At KLM.com -
Gift Card Programs
Mattituck Chamber Of Commerce Announces Gift Cards Promotion To Encourage People To Shop LocallyGet Your 'Mattitbucks' Gift Cards -
Customer Reward Programs
Oxford Mail Organizes Special Christmas Shopping Evening To Rewards Its Loyalty Club Card HoldersOxford Mail Loyalty Cards: Discounts For Mail Readers -
Rebates Program From RoboForex
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Customer Reward Programs
'My American Access' Appoints Provida Group To Expand Its Reward Programs And Increase Loyalty Among Client OrganizationsProvida Group Selected By My American Access To Provide Loyalty Benefits And Rewards To Members -
Customer Feedback Systems
Performance Management Solution Provider Merced Systems Merges Into Real-Time Customer Feedback Solution From NiceNICE To Acquire Merced Systems, The Leader Of Service And Sales Performance Management Solutions -
Customer Loyalty Programs
New Loyalty Card Scheme Launches In Kettering To Encourage Shoppers Shop LocallyGrab A Deal With New Loyalty Card -
Customer Reward Programs
Kingfisher Airlines Partners With Worldhotels, Members Can Now Earn 500 Miles For Each Stay At Worldhotels Owned PropertiesWorldhotels Joins Kingfisher Airlines Frequent Flyer Scheme -
Customer Reward Programs
C Spire Wireless Will Send Special SMS Containing Link To 500 Rewards Points To Its Percs Rewards Program MembersC Spire Wireless Sends A Special Holiday Gift Of Appreciation And Personalization In Conjunction With New TV Commercial -
Customer Satisfaction Surveys
TempWorks implements a deep system that meets the 3 keys to a successful VOC programTempWorks demonstrates its focus on understanding, caring and acting upon customer feedback -
IKEA FAMILY Relaunches Loyalty Programme With Cool Form
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Customer Loyalty Programs
Badgeville Has Been Recognized By Forbes In Prestigious List Of 100 Young Companies With Scintillating Growth ProspectsForbes Names Badgeville One Of America's Most Promising Companies -
Gift Card Programs
Radio Shack Launches Gift Card Promotion Till December 24th To Reward Customers For Buying Apple iPad 2Radio Shack Runs $100 Gift-Card Promo For Apple iPad 2 -
Hilton HHonors Announces 'Resort Escapes' Promotion
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Customer Experience Management
Zendesk Launches Fast Track Migration Program To Enable RightNow CEM Customers To Easily Migrate To Zendesk Help Desk SolutionZendesk Helps RightNow Customers Move Into The 21st Century With New Migration Program -
Customer Experience Management
RightNow Deepens Its Latest Customer Experience Suite 'RightNow CX' By Integrating With Facebook And MobileRightNow Extends Customer Experience Suite With Intent Guide For Facebook And Mobile -
Customer Engagement Solutions
Travel Leaders of Fargo Heightens Its Customer And Prospect Engagement Level With Workface Customer Engagement PlatformTravel Leaders Of Fargo Changes Dynamics Of Customer Engagement With Workface Technology -
Customer Reward Programs
Starting From December 1st, Kmart Announces To Reward Loyal Customers By Giving Upto 10% Back In Bonus Rewards PointsKmart Gives Back To Loyal Customers This Holiday Season With Shop Your Way Rewards -
Customer Feedback Systems
Online Specialty Retailer Ties-Necktie.com Attains 100% Scores In Customer Satisfaction Survey, Commissioned By eKomiTies-Necktie.com Receives Top Consumer Satisfaction Rating -
Innovating Aggressively: Study Shows that Cutting Edge Offerings Still Need To Meet Quality Standards
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Customer Experience Management
A Premier Nonprofit Organization Appoints TeleTech To Provide Customer Management And Revenue Generation StrategiesTeleTech Selected By A Premier Nonprofit Organization To Deliver Revenue Generation And Customer Experience Solutions -
Customer Incentive Programs
Extra Mile Company Group Company 212F Buys Incentive And Event Marketing Solutions Provider Marquee Marketing Partners212F Acquires Marquee Marketing Partners -
Memberships vs Loyalty Programs -- which is the better tool to stabilize long revenues?
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Customer Engagement Solutions
Silver Springs Award Shows that CX As Important For Loyalty as RewardsConsidering an investment in Customer Experience Programs? Silver Springs provides strong approach model for many inustries November 2011
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Customer Reward Programs
New Promotion Takes Marriott Rewards MegaMiles To New Heights, Offering Upto 50,000 Bonus Miles To Members For Their StaysTake Off Faster With The Marriott Rewards MegaMiles Promotion -
Gift Card Programs
AmEx Announces New Program 'The Gift Chain', Card Members To Receive Surprise Gifts For Each Eligible PurchaseAmerican Express Unlocks The Power Of The Gift Chain -
Young Scot Rewards Launched By Storm ID
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Customer Incentive Programs
Mutoh Announces Trade-Up Printer Program To Incentivize Customers For Their PurchasesMutoh Offers Trade-Up Program -
Customer Reward Programs
Ink From Chase Introduces New Reward Program For Customers Of Ink Bold CardInk From Chase Enhances Rewards Program For Small Business Cardholders -
Customer Reward Programs
Fueled By Cartera Commerce, NFCU Releases New Member Mall To Enable Its Members Earn Reward Points For ShoppingNavy Federal Boosts Credit Card Rewards For Over A Million Members; Powered By Cartera Commerce -
Deciding who to target with incentives: Company, Champion or Decision-Maker
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Customer Experience Management
QVC, Valtera And Harris Execs To Speak At Clarabridge's Seminar On December 7th On Generating ROI From Successful VoC Initiatives And Employee Engagement ProgramsQVC, Valtera And Harris Interactive To Speak On Employee Engagement And Voice Of The Customer (VoC) Initiatives At Clarabridge's Next 'Clarity In A Noisy World' Learning Series -
Customer Experience Management
Radcom Announces Expansion With Major Operator In APAC, Signs Contract Valued At $1.25M DollarsRADCOM Expands Deployment Of Its Mobile Data Service Assurance Solution With An APAC Service Provider -
Customer Feedback Systems
CustVox Rolls Out Version 1.6 Of Its Enterprise Feedback Manager Powered By In-House Built AlgorithmCustVox Announces Major Upgrade For Its Enterprise Feedback Manager (EFM) -
Customer Loyalty Programs
Reading Borough Council To Introduce Loyalty System For People Having Your Reading Passport CardCouncil Plans Loyalty Card For Reading Residents -
Customer Loyalty Programs
BP North American Products Gearing Up To Roll Out Loyalty Card 'BP Visa With Pump Rewards' In USABP Loyalty Campaign To Launch -
Customer Reward Programs
Domino’s In Britain Rolls Out Foursquare And Facebook Places Deals To Build Customer LoyaltyDomino’s Builds Loyalty Via Foursquare, Facebook Places Incentive -
Does a shift in strategy by leading loyalty solutions provider Maritz suggest all companies should look at loyalty programs more holistically?
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Travel industry players blaze a path to higher revenues by leveraging strong customer data
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Customer Feedback Systems
MarketTools To Present Webinar On December 8 To Discuss Contact Center's Changing Role In Creating Customer LoyaltyMarketTools Presents 'Thriving In The New Era Of Customer Relationships' Webinar On December 8 -
Gift Card Programs
Verizon Wireless Eyes To Engage Customers From Any Wireless Carrier In Southern US By Launching 'In Store Trade-In Program'Verizon Wireless Rolls Out ‘In Store Trade-In Program’ Throughout Southern United States -
Customer Experience Management
CustVox Introduces World's First Purpose-Built, CEM Analytics Hadoop Appliance For Structured And Unstructured DataCustVox Boosts Customer Experience Solution With Apache Hadoop And Improved Big Data Analytic Performance -
Customer Loyalty Programs
Gulf Air Revamps Loyalty Program 'Falconflyer' With 'Fly Once And Earn A Ticket' PromotionGulf Air Offers 'Fly Once And Earn A Ticket' For Falconflyer Members -
Mystery Shopping Services
GfK Study Reveals: Apple Ahead Of Its Counterparts In Building Brand Loyalty Among CustomersApple Tops In Customer Loyalty: Report -
Customer Incentive Programs
CashStar Providing Special Holiday eGift Card Promotions Through ClickIt!ToGiftIt!CashStar Fuels eCommerce This Holiday Season With Personalized eGift Cards -
Customer Engagement Solutions
Badgeville Announces Webinar Series 'Engagement Experts' For December 2011Badgeville Launches Engagement Experts Webinar Series -
Customer Loyalty Programs
Calvo’s Insurance Launches New Customer Loyalty Card Named Calvo’s Lifestyle Club CardCalvo's Intros Lifestyle Card And Redemption Center -
City Press Launches Its ViP Loyalty Programme For Readers
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Customer Feedback Systems
Weaver Master Builders Receives Exceptional Positive Score of 95% In GuildQuality Satisfaction SurveyPittsburgh Homebuilder Earns 95 Percent Customer Satisfaction Rating -
Restaurant.com demonstrates the loyalty program "Partnership to ROI" approach
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River Marketing's two awards show that understanding the targets of incentive programs drives their impact and success
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Customer Loyalty Programs
Berjaya Starbucks Coffee Company Launches Starbucks Card To Reward Coffee Lovers For Their VisitsStarbucks Card For Coffee Lovers -
Customer Feedback Systems
Market Metrix Q3 2011 Hospitality Index: Guest Satisfaction With Hotels Remains Steady, Peninsula Hotels TopsMarket Metrix Announces Third Quarter 2011 Hospitality Index Results -
Customer Reward Programs
OneBigTent Joins Hands With FreeCause To Launch First-Of-Its-Kind Online Bilingual Rewards Program 'Valoramas'OneBigTent Partners With FreeCause To Launch Groundbreaking Rewards Platform Benefiting Latino Community -
Customer Satisfaction Surveys
ForeSee Has Been Named Ann Arbor Business Review's 2011 Company of the YearForeSee Receives Local Awards -
Customer Loyalty Programs
German Customer Loyalty Specialist Easycash Loyalty Solution Teams Up With European Proprietary Card Company LaSerEasycash Loyalty Solution, An Ingenico Company, Partners With LaSer For Prepaid Processing -
Customer Incentive Programs
QVC Chooses CashStar Gifting And Incentives Platform To Power Its New eGift Card ProgramQVC Selects CashStar To Power Its New eGift Card Program -
Customer Loyalty Programs
Australian Bank Suncorp Deploys IQ Gecko's StickyFeet Gift Card And Loyalty CardSuncorp Teams With Loyalty Platform -
Leading Coupon Site CouponCabin.com Launches New Shopper Rewards Program
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Reward Yourself And Everyone On Your List With A U.S. Cellular Smartphone For $99.99 Or Less
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Customer Reward Programs
Points.com Aims To Help SMBs Deploy Customer Rewards Programs In Easier Way With New Magento Storefront ApplicationPoints.com Makes Rewards Programs Easy For Small Businesses -
Customer Experience Management
Survey Results: 70% Of Service Providers Cite Customer Retention And Loyalty As The Critical Factor For Driving GrowthCustomer Retention And Loyalty Becomes Top Business Growth Priority -
Customer Reward Programs
Visa And shopkick Partners To Provide Valuable Rewards To Visa Card HoldersShopkick Rewards Visa Cardholders When And Where They Shop -
Customer Loyalty Programs
Chase Card And British Airways Teams Up To Launch First Airline Co-Branded Chip-Enabled Card In USA To Reward CustomersChase And British Airways Unveil First Airline Co-Brand Card With EMV Chip-With-Signature Technology -
Customer Loyalty Programs
Saudi Telecom Company Adds Diamond And Gold Categories To Its Qitaf Loyalty ProgramSTC Launches Qitaf World Programme Diamond And Gold -
Customer Loyalty Programs
Major Retailers Sign Up To Kettering Loyalty Card To Be Launched In December 2011Major Retailers Sign Up To Card -
New Loyalty Programme For Red Bull
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Customer Feedback Systems
Customer Engagement Tools Provider UserVoice Secures $1M In Equity Funding Led By Baseline VenturesUserVoice, Which Powers Customer Engagement Tools For Meebo, HootSuite & More, Raises $1 Million -
Customer Loyalty Programs
The Modern Honolulu Joins USA's Largest Independent Hotel Loyalty Program Stash Hotel RewardsThe Modern Honolulu Partners With Stash Hotel Rewards -
Customer Survey Systems
ITG Joins Hands With GETI To Further Improve Functionality Of Its IVR Pay-By-Phone Virtual TerminalGETI And IVR Technology Group (ITG) Partner To Add ACH To Pay-By-Phone Virtual Terminal -
Augusta Regional Announces Traveler Loyalty Program
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Customer Loyalty Programs
Denver Based Garbanzo Mediterranean Grill Announces Loyalty Program To Enable Guests Redeem Offers In Real TimeGarbanzo Mediterranean Grill Launches Real-Time Loyalty Program -
Customer Feedback Systems
OpinionLab Debuts New Mobile Speaker Feedback Capabilities At ACCELERATE 2011 ConferenceOpinionLab Unveils Mobile Speaker Feedback For ACCELERATE 2011 -
Customer Experience Management
Angel Wins Three Unique Awards For Providing Innovative CEM SolutionsAngel Honored For Cutting-Edge Solutions With Three Unique Awards -
Customer Loyalty Programs
Pricetector Launches New Shopping App 'Savvy' To Enable Shoppers Save Money Before And After PurchaseSavvy.com Reboots Shopping Experience With Price Adjustment Weapon For Consumers -
Customer Loyalty Programs
Futura Loyalty Group Signs Agreement With ALG To Initiate Merchant Recruitment Efforts In GeorgiaFutura Initiates Merchant Recruitment Activity In Atlanta Market -
Customer Loyalty Programs
Priority Club Rewards Has Put Thousands Of Merchandise Items And Retail Gift Cards On SalePriority Club Rewards Announces Points Sale, Shopping Bonuses -
Customer Engagement Solutions
LoyaltyMatch Unveils 'RewardingYourself' App To Let Shoppers Compare Cost Of Cash Prices Versus Loyalty Program CurrencyRewardingYourself Comparison Shopping App Asks Will That Be Points Or Cash? -
Customer Loyalty Programs
Southwest Airlines Unveils Cartera Commerce Powered 'Rapid Rewards Shopping' Program To Offer Rewards For Online ShoppingSouthwest Airlines Launches Rapid Rewards Shopping Powered By Cartera Commerce -
Customer Incentive Programs
Mall-Based Specialty Retailer Aeropostale Deploys CashStar eGifting Platform To Offer eGift CardsApparel Retailer Aeropostale Selects CashStar To Deliver eGift Cards -
Customer Incentive Programs
Tulsa International Airport To Award Double Airline Miles For Every Dollar Spent With Tulsa Airport Parking FacilitiesTulsa Airport Announces Bonus Miles Incentives -
Customer Loyalty Programs
Clerical Based BPO MetaSource Launches Customer Assurance Program To Help Clients Strengthen Customer Loyalty And SatisfactionBackoffice Outsourcer Provides Lenders With BPO Solutions To Support Their Underbanked Or “Underserved” Customer Relationships -
Zappos Founder's RNKD Connects Best Customers With Rewards
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Customer Satisfaction Surveys
VertaPointe Launches Rewarding Thoughts To Help Companies Increase Customer Satisfaction, Loyalty And SalesRewarding Thoughts Will Help Boost Sales And Increase Profits Through Rewarding Customer Surveys -
Customer Loyalty Programs
FPN And Menchie's Partnership Loyalty Program 'mySmileage' Reaches 750,000 Participants In Six MonthsThrough Franchise Payments Network, Yogurt Franchise Menchie’s Reaches Milestone With Loyalty Program -
Customer Loyalty Programs
British Airways Relaunches Its 7 Million Member Loyalty Program Executive ClubBA Executive Loyalty Scheme Relaunches -
Jazeera Airways Launches 'Jazeerati' Loyalty Program
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Customer Experience Research
Maritz Research Launches Custom Research Analysis Product DecisionVue 360 To Unmask Consumer Purchasing HabitsMaritz Research Introduces DecisionVue 360 To Demystify Consumer Purchasing Habits -
Mindshare Technologies Launches QR Codes To Simplify Customer Feedback Via Mobile Devices
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Customer Experience Management
Clarabridge Releases Clarabridge Navigator In German And Russian LanguagesClarabridge Adds German And Russian Language Capabilities -
Customer Loyalty Programs
Majid Al Futtaim Finance Introduces ‘Just Dine’ Program For Its CardholdersMajid Al Futtaim Launches 'Just Dine' -
Asia Air's new loyalty program makes us wonder whether customers will be motivated by unclear rewards
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Customer Experience Management
Marks & Spencer Selects Endeca InFront To Attain Seamless And Consistent Multi Channel Customer ExperienceMarks & Spencer Partners With Endeca To Drive Growth And Customer Experience -
PeriscopeIQ Releases Survey Results On Holiday Shopping
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Customer Experience Management
Jacada To Release 2011 Q3 Financial Results Before 21st November 2011Jacada To Announce Third Quarter 2011 Results -
Customer Experience Management
CustVox To Sponsor Customer Experience Exchange In Berlin, November 29th - December 1st, 2011CustVox To Sponsor Customer Experience Exchange In Berlin -
Customer Loyalty Programs
Amazon Adding More Benefits To Its Membership Program Prime To Enhance LoyaltyAmazon Continues To Push Loyalty Through Prime -
Voice of Customers Programs
iPerceptions Announces Q3 2011 Report For Hospitality And Tourism IndustryiPerceptions Releases Hospitality And Tourism Industry Report Q3 2011 -
Wolfe, LLC Releases WRL 2.0
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Customer Incentive Programs
Freightliner Trucks Announces Work Smart Strong Finish Retail Sales Program For 114SD And Business Class M2Freightliner Launches New Sales Incentives For Business Class M2, 114SD -
Customer Feedback Systems
Online Tie Retailer Ties-Necktie.com Hires eKomi To Map Customer Experience And Measure Customer FeedbackOnline Tie Retailer Ties-Necktie.com Partners With Customer Feedback Service eKomi -
Customer Incentive Programs
IMA Honors Dittman Incentive Marketing With Circle Of Excellence Award For Great Cities Of North America Sales IncentiveDittman Incentive Marketing Wins IMA Circle Of Excellence Award For Great Cities Of North America -
Avaya Moves To Performance-Based Channel
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Gift Card Programs
MacEwen Petroleum Launches Gift Card Program In Partnership With KESM Transaction SolutionsKESM Transaction Solutions Inc. And MacEwen Petroleum Inc. Release Gift Card Program For The Holiday Gift Giving Season -
Customer Loyalty Programs
A New Loyalty Card Scheme To Be Launched On November 26th For Shoppers In CaithnessLoyalty Card Scheme Aims To Boost Town-Centre Spend In Caithness -
Triple J Ties Up With Delta For Mileage Rewards Program
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Customer Engagement Solutions
Customer Insight Group Welcome's Branson Tourism Center As Its New ClientCustomer Insight Group Adds Branson Tourism Center To Growing Client Roster -
Looking at impact in two steps (capability then opportunity) allows better decision making about technology options.
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Customer Reward Programs
Discover Announced Cashback Bonus Opportunities To Reward Loyal Cardmembers During Holiday SeasonDiscover Spreads Holiday Cheer By Providing More Value To Cardmembers This Holiday Season -
Customer Loyalty Programs
Hilton HHonors Loyalty Program Expanded Globally, Members Can Now Redeem Points Online For Merchandise And ExperiencesHilton HHonors Launches Global Shopping Mall -
Customer Experience Management
CX Study Shows Committed Effort Key -- Starting With Clear Business DriversTemkin Group highlight 4 challenges to CX success; Loyalty IP says none possible without consensus on driving business goals for CX -
Customer Experience Management
Attensity Announced Hospitality Industry CEM Solution, An Add On Module To Attensity Analyze 6.0Attensity Introduces Customer Experience Management Solution For The Hospitality Industry -
ATG Launches Loyalty Card
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Customer Reward Programs
Baylor Athletics Launched Baylor Bold Rewards Program To Reward Fans For Liking Their Team On Social MediaBaylor Athletics Unveils Social Media Rewards Program -
Customer Loyalty Programs
BalticMiles Partnered With Grand City Hotels – A Leading Hotel Group In EuropeBalticMiles Teams Up With Grand City Hotels -
Customer Experience Management
Medallia's CEM Platform Helped Sherwin-Williams To Engage Over 100,000 CustomersSherwin-Williams Responds To Customers Using Medallia Feedback Management Solutions -
Sberbank Loyalty Program To Be Launched
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Piggly Wiggly Launches Cash Back Incentives
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Starbucks Introduces Mobile Payment And My Starbucks Rewards In Canada
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Inova Solutions reminds us that service based sales incentives do double duty unlike cash
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Shell Announces New Rewards Plan
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Prepaid Card Programs
InteliSpend Prepaid Solutions Rolled Out New Universal Visa Prepaid Card For Canadian CompaniesInteliSpend Prepaid Solutions Expands Offerings In Canada With Universal Visa Prepaid Card -
Customer Incentive Programs
Target Offering Free Shipping As A New Incentive For Joining Loyalty ProgramFree Shipping A New Incentive For Target Loyalty Program -
Customer Feedback Systems
Confirmit Announced 2011 Q3 Results, Achieved 30% Accumulated Growth In Number Of Completed Horizons Based SurveysConfirmit Builds On 2011 Momentum In Q3 With Leader Ranking, Global Expansion And Enhanced Multichannel Solutions -
Gift Card Programs
Buca Di Beppo To Launch Digital Gift Card Programs Powered By Transaction Wireless Gifting PlatformBuca Di Beppo To Offer Digital Gift Cards -
Customer Satisfaction Surveys
Digital Realty Trust Scored 15 Points Higher Than Industry Average In 2011 CSAT Survey Conducted By Kingsley AssociatesDigital Realty Announces Results Of Customer Satisfaction And Loyalty Survey -
Customer Loyalty Programs
Hyatt Launched New Holiday Promotion For Gold Passport Members To Travel With American Airlines And Southwest AirlinesHyatt Offering More Miles And Points This Holiday Season With American Airlines And Southwest Airlines -
Plum Voice Enhances Survey Tool For Market Researchers
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Customer Satisfaction Surveys
Polaris Marketing Research Featured In 15th Edition Of Boone And Kurtz: Contemporary MarketingPolaris Marketing Research Profiled In Leading Marketing Textbook -
Customer Incentive Programs
Manufacturers Reported 10% Increase In Sales After Deploying Four Week Long Rewards Program Of Young AmericaShopper Marketing Teams See 10% Sales Lift Through Young America's New Retail Rewards Program -
Gift Card Programs
Keep The Green In Greater Greer - A New Gift Card Program Unveiled By Greater Greer Chamber Of CommerceGreer Gift Card Program Launched -
Customer Reward Programs
Through A Partnership With SaveUp, Bank Of The West Seeks To Encourage Sound Financial BehaviorBank Of The West Pilots SaveUp Rewards Program -
Customer Loyalty Programs
Westfield Teamed Up With Virgin Group To Offer Customers Loyalty Points And Online Gift Card RedemptionWestfield Grows Online Business With Virgin Deal -
Customer Recognition Programs
Carpe Diem Partnered With uBoost To Implement Automated Performance Based Student Motivation ProgramCarpe Diem Now Utilizing uBoost’s Online Motivation Tools To Recognize Student Achievement -
Customer Feedback Systems
Flash Survey Tools Development Service Launched, Capture And Measure Customer Feedback In Real TimeMeasure Customer Feedback With Flash Survey Tools -
Customer Loyalty Programs
2011 Colloquy Cross Cultural Loyalty Study: Better Time For Brands In India To Engage With Their CustomersLoyalty Marketing Growing In India -
Customer Loyalty Programs
Online Fashion Retailer LYLIF Debuted With Blogger Raves And Facebook Loyalty ProgramNew Online Fashion Accessories Retailer Launches With Social Media Twist -
Customer Feedback Systems
MarketTools Exhibiting At TMRE 2011 To Show How Mobile Research Capabilities Can Help To Connect And Engage With CustomersMarketTools Showcases Mobile Research And Online Communities At The Market Research Event 2011, November 7-9 -
Customer Reward Programs
Nationwide Building Society Rolled Out New Reward Scheme 'Simply Rewards' For Its Visa Debit And Credit Card CustomersNew Reward Scheme Launched For Nationwide Visa Debit And Credit Card Customers -
Customer Engagement Solutions
e-Miles To Reward United MileagePlus Members With Free Miles For Providing Consumer Insightse Miles To Provide A New Way For U.S. Based MileagePlus Members To Earn Miles -
Windward Mall Goes Digital With Christmas Marketing
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Customer Loyalty Programs
Fleetwood RV Launched One Customer Loyalty Program And One Customer Referral ProgramFleetwood RV Introduces New Customer Loyalty Programs -
Customer Loyalty Programs
Singapore Press Holdings Rolled Out Loyalty Program SPH Rewards For SubscribersSPH Launches Subscriber Loyalty Program -
Customer Experience Management
Forrester Released Q3 2011 Whitepaper On Web Content Management For Online Customer ExperienceThe Forrester Wave: Web Content Management For Online Customer Experience, Q3 2011 -
Customer Experience Management
Empathica Introduced Online Resource Center To Provide All The Information About CEM Programs To CEM ProfessionalsEmpathica Launches Online Resource Center For Customer Experience Management Professionals -
Customer Reward Programs
VOILA Hotel Rewards Announced Addition Of Three Details Hotels And Resorts Properties To Its Worldwide NetworkPoints In Portugal: VOILA Hotel Rewards Partners With Details Hotels And Resorts -
Grass Roots Selects Giftango, Launches Digital Gift Cards
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WestJet Retools Loyalty Program
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Customer Reward Programs
SaveUp Unveiled Public Beta Of Its Reward Program Enabling Americans Banking At Over 18,000 FIs To Earn Reward For Saving MoneySaveUp Announces Public Beta For Its Innovative Savings Rewards Program: Americans Who Bank At 18,000 Financial Institutions Can Now Receive Valuable Prizes For Saving Money And Paying Down Debts -
New Dixon Pierson Loyalty Program Earns Customers Rewards To Stay Warm
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Reward programs are still valuable to businesses when loyalty is not a challenge
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Customer Satisfaction Surveys
ForeSee Study: Health Insurance Companies Lagging Behind In Customer Satisfaction Than Other Healthcare CategoriesAnnual Healthcare Benchmark Indicates Customer Satisfaction With Health Insurance Websites Is Dismal -
Customer Reward Programs
Sears Holdings And Kmart To Reward Customers, Offer Five Times Shop Your Way Rewards PointsSears And Kmart Offer Five Times Rewards Points -
Customer Loyalty Programs
Parature Unveiled Switch EasyRightNow Program, On The Heels Of Oracle's Announcement Of RightNow AcquisitionParature Launches Switch EasyRightNow Program -
Kognitio's deep customer data analytics solution reminds us that we should only gather the data we can manage, analyze and act upon.
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Leading Voice of Customer company Walker reminds us that Response Rates are only half the battle in VOC/feedback programs
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Alitalia and Conformit lead the way on next level Voice of Customer programs
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Angel gets us thinking about how creativity and technology can drive your customer programs to success.
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Voice of Customers Programs
Allegiance Presenting Webinar On November 9th On Driving Profitability And Business Growth With Transactional SurveyDriving Business Growth Through Transactional Surveys: Allegiance Webinar -
Customer Reward Programs
In Partnership With RewardsNOW, CO OP Financial Services Introduced Merchant Funded Rewards Program ShoppingFLINGMerchant Funded Rewards Program Introduced By CO OP Financial Services -
QuestBack Sets New Benchmark For User Experience With The Launch Of Major Feature Update
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Customer Loyalty Programs
Russian Standard Bank Launched RSB+ Loyalty Platform Which Will Use XLS Software Of Welcome Real-timeRussian Standard Bank Selects Welcome Real Time For Loyalty Platform -
Customer Feedback Systems
Halfords To Implement Empathica's Customer Feedback Program To Gain Greater Customer InsightHalfords To Gain Customer Insight Through Empathica Feedback Programme -
Customer Survey Systems
iPerceptions Introduced A New Random Sampling Survey Solution For Mobile WebsitesNew Evaluation Tools Track Mobile Website Visitor Experience -
Medalia's sofware solution for hotels suggests that unsolicited feedback is one of the biggest challenges facing companies in the new social economy
October 2011
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Customer Engagement Solutions
Affinion Group Successfully Completed 35 Years In Insurance And Customer Loyalty ProgramsAffinion Group Reaches Milestone Of 35 Years In Insurance And Customer Loyalty Programs -
McCaskill Unveils Program For Veterans
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Customer Loyalty Programs
Loyalty Reward Program HoverPlus Gold Card Scheme Of Hovertravel Successfully Completed Three MonthsGold Card Loyalty Scheme Enters Its 4th Month -
Customer Feedback Systems
Inspiration Engine Launched Mobile Feedback Platform e.mote For Measuring Customer Engagement, Loyalty And SatisfactionInspiration Engine Announces e.mote, The Future Of Mobile Feedback For Measuring Customer Engagement -
MomPlusKids.com Readers Loyalty Program Opens For Business
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Customer Loyalty Programs
Attend VIPdesk Webinar On November 15th To Learn How Experiential Rewards Impacts Customer Engagement And Loyalty ToolsLearn The Benefits Of Adding Experiential Rewards Offering To Overall Customer Loyalty Program During Upcoming Webinar -
Customer Experience Management
Financial And Business Benefits Achieved By Call Centers Using Tealeaf CSO Suite Highlighted In Independent StudyIndependent Study Highlights The Value Tealeaf Customer Experience Management Brings To Call Centers -
Customer Loyalty Programs
Salvation Army Shop In Leatherhead High Street Launched Money Saving Loyalty CardLeatherheads Salvation Army Shop Launches Loyalty Card -
Customer Experience Management
Aito Evaluated By Heavy Reading Service Provider IT Insider In Its 2011 CEM ReportAito Featured In Heavy Reading Customer Experience Management Report -
Voice of Customers Programs
Allegiance Recognized For Its Compelling Product Vision By Forrester Research IncAllegiance Recognized For Product Vision In Enterprise Feedback Management By Independent Research Firm -
Customer Loyalty Programs
Broadway In Chicago Unveiled Its National Loyalty Program Audience Rewards In ChicagoBroadway In Chicago Launches Audience Rewards Program -
Customer Loyalty Programs
Velti To Help Vodafone UK In The Nationwide Expansion Of Its Mobile Loyalty ProgramVelti Selected By Vodafone UK To Expand Mobile Customer Loyalty Program -
Customer Reward Programs
ToysRUs Announced New 10% Cash Back Holiday Promotion For Its Reward Program RewardsRUs New And Current MembersToysRUs To Offer Its More Than 24 Million Loyalty Program Members, And New Participants, Its Biggest Rewards Ever With 10 Percent Back On Holiday Purchases -
Customer Experience Management
Oracle Acquired Endeca To Improve Its Crosschannel Commerce And Online Customer ExperienceOracle Boosts Merchandising And Crosschannel Commerce Through Endeca Buy -
The Agent Experience Redefined: Amdocs Launches Customer Management 8.1
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Customer Experience Management
Learn Benefits Of CEM Solutions From Bruce Temkin And Scott Buchanan On October 26th - WebinarWebinar: Discover The ROI Behind Customer Experience Management Programs -
Toluna Launches TolunaAnalytics Advanced Survey Reporting And Analysis Tool For All Toluna Products
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Customer Feedback Systems
TSIA Using Vovici Feedback Platform To Capture Conference Attendee FeedbackTSIA Captures Feedback Through Vovici To Better Serve Vast Technology Services Market -
Customer Experience Management
In A Move To Challenge Salesforce, Oracle Acquired RightNow For About $1.5BOracle Buys RightNow For About $1.5B -
LRA Worldwide Clients Recognized As 1to1 Customer Champions
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Customer Experience Management
ORC International Unveiled Customer Equity Model, A New Customer Experience Measurement FrameworkORC International Announces Global Launch Of Customer Equity Model -
ForeSee Issues September Mobile Benchmark
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Hotels.com Gives 11th Night For Free
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Customer Reward Programs
Red Hawk Casino Announced $1 Million Cash And Cadillacs Promotion For Its Rewards Club MembersStart The Holiday Season With The $1 Million Cash And Cadillacs Promotion At Red Hawk Casino -
Customer Loyalty Programs
Bunchball And Los Angeles Kings Partnered To Launch Gamified Fan Appreciation ProgramL.A. Kings Teams Up With Bunchball To Increase Fan Engagement -
J.P. Morgan Chase And Co. Makes United Deal
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Customer Reward Programs
BP Announced DIY Roll Back Toolkit For Retailers To Sign Up For Pump Rewards ProgramAnother Shot At Loyalty -
CFI Group Releases Online Reporting Studio 2.3 For Customer Experience Management
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Customer Loyalty Programs
Sobeys Celebrating Its 10 Year Partnership With AIR MILES Reward Program, Sold 1B Reward Miles In Ten Year PartnershipSobeys Customer Shopping Experience Reaches New Heights -
Feedback911 shows us that innovation can help drive the success of customer feedback programs.
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Customer Feedback Systems
Confirmit Joined Forces With eCGlobalPanel To Serve As A Local Confirmit Partner And Reseller In BrazilConfirmit Partners With eCGlobal To Deliver Leading Edge Market Research Technology And Expertise To Brazilian Businesses -
Zinga Frozen Yogurt tops off its business model with mobile rewards from the launch phase
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Customer Experience Management
Endeca And Zeon Solutions Signed Agreement To Bring Endeca InFront Into The Mid MarketsZeon Solutions Partners With Endeca To Offer Fully Featured SaaS Version Of Endeca InFront -
Customer Reward Programs
Chance For Meeting Planners To Earn Triple The Rewards At Hyatt Regency Clearwater Beach Resort And SpaFloridas Hyatt Regency Clearwater Resort And Spa Announces Triple Rewards For Meeting Planners -
MarketTools Releases Its Latest CustomerSat EFM Solution
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DMEautomotive takes the card out of auto dealer loyalty programs.
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Customer Experience Management
4th Annual Clarabridge Customer Connections Users Conference Dates Announced, Scheduled For March 5-7, 2012Clarabridge Announces 4th Annual Customer Connections C3 Users Conference, March 5-7, 2012 -
Customer Reward Programs
Shopkick Partnerd With Giant Eagle, Introduced Mobile Rewards Program KickbuysShopkick Announces First Supermarket Partnership And Mobile Rewards For Buying Specific Brands And Products -
Customer Loyalty Programs
Abbotts Creek Care And Rehabilitation Center Honored For Customer Satisfaction ExcellenceAbbotts Creek Care And Rehab Awarded -
Systems that bypasses the customer for automated product performance feedback
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Customer Experience Management
EchoCallBack, A New Customer Callback Solution Introduced By Echopass CorpEchopass Corporation Announces New Customer Callback Solution -
Diciamo Offers Online Feedback System To Hotels
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Customer Reward Programs
Recyclebank Joined Hands With Transport For London To Reward People For Cycling And Walking In LondonRecyclebank And Transport For London Partner To Reward People For Biking And Walking -
Customer Experience Management
Attensity To Share Lessons Learned Across Enterprise Customer Engagements WorldwideAttensity Shares Social Customer Thought Leadership Strategies -
Hilton HHonors shows the way to extract maximum brand impact from publicity by targeting a rewards program more closely to the values of Chinese workers.
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Customer Loyalty Programs
Points.com Relaunched Branded Wholesaling Service, Allowing SMBs To Easily Offer Incentives To Most Valued CustomersPoints.com Launches New Program Branded Incentive Tool To Solidify Leadership Position In Multi Billion Dollar Mileage Wholesaling Business -
Leading Retail Software And Solutions Providers Partner With Constant Contact
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Rite Aid shows the way to rewards driven branding by including wellness and health rewards with the typical financial ones
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Survey Advantage Print Buyer Satisfaction Benchmarks
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Customer Experience Management
NPS Go+, A Powerful New Customer Loyalty Solution Introduced By Satmetrix To Help Franchisors Implement NPSSatmetrix Announces A Revolutionary, Cloud Based Customer Loyalty Solution For The Franchise Industry -
Customer Loyalty Programs
HotelClub.com Unveiled New Website Features, Introduced More Generous New Member Rewards Loyalty ProgramRelaunched HotelClub.com Makes It Easier For Travelers To Search, Plan And Book Hotels -
Customer Feedback Systems
Medallia Announced Mobile Feedback Solution To Help Customers Provide Feedback On Their PhonesMedallia Launches Mobile Feedback Solution For iPhone, Android, And BlackBerry -
Customer Incentive Programs
FLIP, A New Customer Loyalty Incentive Program Introduced By F3 TechnologiesF3 Technologies FargoTube Instituting Fan Loyalty Incentive Program FLIP -
Customer Experience Management
Azzurri Communications Launched New Version Of Callmedia To Enable Contact Centers Provide Best Customer ExperienceAzzurri Communications Unveils Callmedia Version 5.0 For Customer Experience Management -
Customer Incentive Programs
Macdonald Hotels And Resorts To Reward Corporate Clients With The Experience, A New Incentive ProgramMacdonald Hotels And Resorts Launch The Experience Corporate Incentive Program -
Customer Loyalty Programs
Kimberly Clark Professional Launched Loyalty Program KIMTECH To Support Breast Cancer Awareness In OctoberKimberly Clark Professional Loyalty Program To Benefit Breast Cancer Awareness During Month Of October -
Customer Incentive Programs
Incentive Programs Encouraged Customers To Increase Their Consumption Of Fresh Fruits And VegetablesFarmers Market Incentive Programs Increase Fruit And Vegetable Consumption Among Food Stamp Recipients, Boost Local Economies: Results of Survey -
Customer Loyalty Programs
A New Product From ezRez Software To Enable Loyalty Program Members Use Their Points As Currency In Digital WalletsezRez Software Unveils New Product that Enables Loyalty Program Points To Pay For Merchandise And Services Across The Internet -
Customer Loyalty Programs
Choice Privileges Partnered With National Benefit Plans To Introduce Telemedicine ProgramChoice Privileges Introduces Unique Telemedicine Program To Its Members -
Customer Reward Programs
Canadian Tire Financial Service Joined Hands With GaggleUp To Award Unique Offers To Its CustomersCanadian Tire Financial Service Customers To Receive Unique Offers From GaggleUp -
Customer Loyalty Programs
OMG Jeans NYC Announced A Brand New Customer Loyalty Program For Its CustomersOMG Jeans Introduces Customer Loyalty Program Online -
Customer Loyalty Programs
Stash Hotel Rewards Joined By Beacon South Beach Hotel To Offer 1000 Bonus Reward Points To GuestsA Beacon South Beach Hotel Stay Gets More Rewarding With Stash Hotel Rewards -
Kroger Updated Fuel Reward Program
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New Firm Connects Loyal Customers to Company Stock – Not Just Points
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Customer Loyalty Programs
CardStar Partnered With 89 Degrees To Strengthen Its Mobile Loyalty Card Applications89 Degrees Named Premier Systems Integration Partner For CardStar -
Mystery Shopping Services
Baja Fresh Partnered With Market Force To Measure And Bolster Its Unique Brand Offering Through Mystery ShoppingBaja Fresh Taps Market Force Information For Customer Intelligence Program -
Customer Incentive Programs
Why Wait? Buy Now!, A New Customer Incentive Program Announced By Yamaha Marine GroupWhy Wait? Buy Now! Provides Reason To Buy Before Boat Show Season -
Customer Loyalty Programs
Maestro PMS Guest Loyalty Module Providing Large Number Of Configurable Options To Help Hoteliers Increase Repeat Business In 2012Productivity And Profitability Are 2012 Focus For Independents: Maestro PMS Tools And Services Meet Emerging Travel Trends For Operators And Hotel Groups -
Customer Feedback Systems
MarketTools To Showcase Its Customer Feedback Solutions For Contact Centers At ICMI Call Center Demo And ConferenceMarketTools Highlights Industry Leading Contact Center Solutions At ICMI Call Center Demo And Conference, October 11-13 -
Customer Incentive Programs
New Incentives Introduced By Hyatt Regency Hong Kong Under Hyatt Gold Passport Planners Rewards ProgramHyatt Regency HK Offers MICE Incentives -
Customer Experience Management
New Product Focusing On Creative Thinking Helped Curiosity Research Win New ClientsElvis Helps Curiosity Wins Clients -
Customer Loyalty Programs
Estonian Air is First Airline In The World To Launch Social Loyalty Programme Fully Powered By Social Media And Using The Underlying Facebook PlatformEstonian Air Makes History In Loyalty Marketing -
Customer Loyalty Programs
Pricetector Received $2M In Seed Fundings For Its New Social Loyalty ProgramPricetector Raises $2M For Social Loyalty Program For Retailers -
Customer Loyalty Programs
EB World, A New Customer Loyalty Program To Be Launched By EB Games AustraliaEB Games Australia Offers New Customer Loyalty Program, Carrots -
Bank Of America Offers Distressed Homeowners An Incentive
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Customer Acquisition Programs
A New Affiliate And Acquisition Program Introduced By TestingUser For Its ResellersUser Testing Service Launches New Reseller And Affiliate Program -
Groupe Aeroplan Becomes Aimia
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Customer Experience Management
VPs of Empathica, CEM Solutions Provider, To Attend Annual MEG Conference In MiamiEmpathica To Attend The Fall 2011 Marketing Executives Group MEG Conference -
Customer Feedback Systems
Opinionmeter Released Newly Enhanced Mobile Research Survey App For The iOS PlatformOpinionmeters Mobile Research Survey App Captures Location Data Using Interactive Maps -
Customer Incentive Programs
Best Promo Logos Launched 2nd And 3rd Phases Of Its Customer Incentive PlanBest Promo Logos Announces New Performance Plan For Customers -
British Airways Launches On Business, Its New Loyalty Program
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Customer Feedback Systems
Facts International Fully Adopted Confirmit Horizons To Provide Highly Flexible, Cost Effective Research ServicesFacts International Extends Research Portfolio With Multi Mode Platform From Confirmit -
Consumer Insights Research
LoyaltyPlus, New Segmentation Product Of Altair Helps Companies Monetize Their Loyalty ProgramsLoyaltyPlus Dramatically Improves Profitability Of Loyalty Programs -
Customer Loyalty Programs
Perka Launched A Mobile Loyalty Platform For Small Businesses In Seattle And PortlandPerka Taking The Punch Card Loyalty Program To Mobile Devices -
Customer Loyalty Programs
RE MAX Announced Cutting Edge Loyalty Program RE MAX REWARDS, Joined Forces With Loyalty Platforms Provider Next JumpRE MAX, LLC Partners With Next Jump, Inc. To Launch RE MAX REWARDS - New Cutting Edge Loyalty Program For Customers -
Customer Experience Management
Empathica Selected To Appear On Award Winning Intl Television Series 21st Century BusinessEmpathica To Be Featured On 21st Century Business Television October 8, 2011 -
Customer Experience Management
ICC Decision Services: Only 34% Retailers Implement Both CSat Surveys And Mystery Shopping To Gather Customer ViewpointsICC Decision Services Study Finds Retailers Falling Short On Customer Experience Management -
Yumilicious Leverages Mocapay For Mobile Loyalty Program
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Customer Reward Programs
Loyalty One, Canadian Coalition Loyalty Business Of Alliance Data Renewed Its Multi Year Contract With Metro OntarioAlliance Datas LoyaltyOne Business Announces Multi Year Renewal With Metro, Ontarios Second Largest Food Retailer -
Lowes Foods Partners With WilcoHess For Fuel Rewards
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Clarabridge Announces Launch Of Link
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Customer Survey Systems
UpSellit Released Dynamic Exit Surveys To Gather Non Customer Insight And Build Brand LoyaltyUpSellit Online Customer Recovery Solution Delivers Targeted Customer Insight -
Customer Feedback Systems
Mindshare Technologies Raised $20M As Part Of Investment From Sorenson Capital Led FundingMindshare Technologies Lands $20 Million To Turn Customer Feedback Into Actionable Intelligence -
Customer Loyalty Programs
A Free Customer Loyalty Card Introduced From Salvation Army Trading CompanySalvation Army Trading Company Launches Customer Loyalty Card -
Holland And Barrett Signs Up PCS For 5M Loyalty Cards
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Customer Experience Management
Avoka Unveiled Version 3 Of Its SmartForm Factory For Adobe Digital Enterprise PlatformAvoka Announces SmartForm Factory V3 For Adobe Digital Enterprise Platform -
Customer Experience Management
ClickFox Customer Experience Analytics Partnered With Teradata Analytic Data SolutionClickFox Becomes Partner With Teradata Corporation -
Customer Recognition Programs
Survey Results On Current Practices For Reward And Recognition Programs AnnouncedIncentive Survey Released On Reward Programs -
Customer Experience Management
Market Force Announced Annual Consumer Restaurant Chain Survey Results, Cheesecake Factory Ranked FirstMarket Force Study Reveals Cheesecake Factory Is Favorite Casual Dining Restaurant For Second Year In A Row -
Voice of Customers Programs
Vovici Helping THOR LO To Capture VoC Data And Solidify Strong Relationship With Loyal ConsumersVovici Captures The Voice Of The Customer To Facilitate Consumer Input For THOR LO -
Loylty Rewardz Raises $4.4M From Canaan Partners
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Customer Loyalty Programs
Points.com Unveiled New Low-Balance Redemption Offers, Now Redeem Fewer Points And Miles For Unique Online Services And SubscriptionsPoints.com Launches New Redemption Platform For Leading Product, Subscription And Service Offers -
Customer Experience Management
Angel Received PCI DSS Compliance For Its Customer Experience Platform And IVR TechnologyAngel Achieves Level 1 PCI Compliance For Voice Services -
Bank Audi launches Kids Rewards Loyalty Programme
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The Ledgers New Program Rewards Readers
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Health Lottery Retailer Incentive Scheme Launched
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Customer Reward Programs
Signature Flight Support Unveiled FBO Program Signature Select, Included Is Customer Rewards Program Signature StatusSignature Flight Support Launches Signature Select, A New And Innovative FBO Program -
LoyaltyOne Launches Second Accountability Report
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Irving Oil Extends Rewards Offer Until End Of Year
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Customer Loyalty Programs
Queens Nissan Using Two Loyalty Programs Nissan One To One Rewards And Nissan Loyalty Programs To Engage ShoppersQueens Nissan One To One Rewards And Nissan Loyalty Programs: Two Ways Nemet Nissan Serves Buyers -
Incentive Travel Rewards
ETTSI Incentive Premiums Launched New Website Sales Incentive Tool - Internet Marketing CPRNew Website Sales Incentives Tool Provides Internet Marketing CPR September 2011
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Shell Joins BP In Participating In BI LO fuelperks! Program
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Customer Feedback Systems
Forrester Research 2011 Q3 Report Enlisted Confirmit As A Market Leader For Its EFM Market Insights PlatformConfirmit Named A Leader In EFM Vendors, Market Insights Platform Providers Report By Independent Research Firm -
Customer Survey Systems
Globalpark Of QuestBack Received Recognition As EFM Market Leader In Forrester Research 2011 Q3 ReportGlobalpark, A QuestBack Company, Is Recognized As A Leader In Enterprise Feedback Management -
Customer Feedback Systems
CustVox Feedback Management Platform Rapidly Becoming Choice For Leading Conference OrganizationsMajor Conference Organizers Convert To CustVox Feedback Management Solution -
Customer Loyalty Programs
Poster Revolution Introduced Cutting Edge Customer Loyalty Program Called Revolution RewardsPosterRevolution.com Announces Ground Breaking Loyalty Program -
Customer Loyalty Programs
Spartan Stores Used Yes Loyalty Card To Let Its 480,000 Rewards Card Customers Know About Rocky Ford Cantaloupes RecallSpartan Stores Sends Emails To About 480,000 Rewards Card Customers To Ease Fears About Listeria Cantaloupe Outbreak -
Customer Loyalty Programs
Air Miles For Social Change Exists "To Harness The Power Of Loyalty To Make The World A Better Place."Loyalty Points Harnessed To Promote Social Change -
Customer Experience Management
Aito Technologies Recognized By Gartner September 2011 CEM Report As An Emerging VendorAito Evaluated In Leading Analyst Firms Customer Experience Management Report -
Customer Engagement Solutions
New Online Customer Engagement Software Solution Introduced By Apogee InteractiveApogee Interactive Unveils Latest Generation Of Online Customer Engagement Software At 18th Annual INNOVATIONS Conference -
EFM Software Suite
Forrester Research Q3 2011 Report Recognized Medallia As Market Leader Among EFM ProvidersMedallia Positioned As A Leader In Enterprise Feedback Management Satisfaction And Loyalty Solutions By Independent Research Firm -
Customer Feedback Systems
Confirmit Takes Multi Channel Customer Engagement To Next Level With Horizons Version 16 Feature PackConfirmit Pushes Multi Channel Engagement Beyond The Horizon -
Customer Loyalty Programs
Groupon Launching New Loyalty Program To Help Businesses Improve Customer RetentionGroupon Rolls Out Loyalty Program To Help Businesses Keep Daily Deal Customers -
Free Mobile Analytics From CEM4Mobile Solutions
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Customer Reward Programs
VOILA Hotel Rewards Partnered With Rosedale Hotel Group To Expand Business In Hong Kong And ChinaVOILA Hotel Rewards Continues Worldwide Expansion With Rosedale Hotels Partnership in Asia -
UFA Launches New Loyalty Program For All Alberta 4H Members
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Customer Feedback Systems
MarketTools Recognized As Market Leader For Offering Comprehensive VoC Solutions With Its CustomerSat ProductMarketTools Named A Leader In EFM Satisfaction And Loyalty Solutions By Independent Research Firm -
Customer Loyalty Programs
Hilton HHonors Is About More Than Just Rewards, It’s About Honoring Our Customers For Their Hard Work - Jeff DiskinHilton HHonors Unveils New Marketing Campaign With International Film Star Donnie Yen And Olympic Gold Medalist Yang Yang -
Customer Experience Management
Tealeaf Is Helping Swanson Health Products To Enhance Cross Channel Experience For Its Website CustomersSwanson Health Products Enlists Tealeaf To Deliver Superior Customer Experience To Online Customers -
BuyWithMe Attempts To Link Daily Deals To Customer Loyalty
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Customer Reward Programs
CEO Of Points International To Attend And Present At Craig Hallum 2nd Annual Alpha Select ConferencePoints International Ltd. To Present At The Craig Hallum 2nd Annual Alpha Select Conference -
Customer Reward Programs
Virgin America To Offer Mobile Rewards To Travelers, Partnered With Geo Social Network Loopt For Check In RewardsVirgin America Launches Deals On The Fly With Loopt: Travelers Score Real Time Check In Deals On Food, Flights And More - Throughout SFOs Terminal 2 -
Customer Loyalty Programs
Banco do Brasil And Dotz, An Equity Stake Company Of LoyaltyOne Rolled Out Dotz Loyalty Program Across BrazilAlliance Data's LoyaltyOne Business Announces Banco do Brasil National Roll Out In Dotz Program; Dotz Coalition Also Expands Into Second Brazilian Market -
Customer Reward Programs
Points Intl Introduced New Online Merchant Loyalty App Incentify To Help Merchants Offer More Points, Miles And RewardsPoints International Launches Incentify By Points.com, Offering eCommerce Merchants Access To Loyalty Currencies Collected By Over 160 Million Members -
Gift Card Programs
Moneris Solutions Introduced Expanded Morris Retail POS Solution To Help Retailers Manage Business More EfficientlyMoneris Solutions Brings Cloud Based Point Of Sale Solution To Independent Retailers -
Customer Survey Systems
Mindshare Achieved 93% Client Retention Rate And Is On Way To Achieve Approximately 40% Revenue Growth For 2011Mindshare Technologies Achieves 100 Consecutive Months Of Revenue Growth -
Customer Feedback Systems
WomenCertified Recognized Western Baptist Hospital, Honored With Women Choice Award For Outstanding Patient ExperienceWestern Baptist Named In Top 100 Hospitals For Patient Experience By WomenCertified -
Customer Loyalty Programs
Microsoft Unveiled Bing Deals Beta With Punched Loyalty Program To Help Businesess Engage And Reward Their CustomersBing Deals Gets Deals Hub, Punchcard Loyalty Program -
Customer Engagement Solutions
Customer Engagement Solutions Provider Sword Ciboodle Hired By Smart Service Queensland To Broaden Its ServicesAustralian Governments Contact Center Uses Sword Ciboodle Platform To Expand Its Services -
Customer Experience Management
NPS Software Company Satmetrix Introduced New Xperience 2.0 Suite To Deliver Customer Experience Management ProgramSatmetrix Unveils New Software To Fix UKs Switching Epidemic -
Reward Card Programs
LA Federal Credit Union Partnered With Shop LA To Launch Visa Rewards Card To Promote City As A Retail DestinationRetail Linked Rewards From LAFCU -
Customer Loyalty Programs
Collinson Latitude Launched Campaign To Advise Travel Organisations How To Achieve More Active, Loyal And Profitable CustomersCollinson Latitude Calls For Airlines And Hotels To Focus On Value To Drive Engagement -
Customer Feedback Systems
Synovate Unveiled New VoC Platform ViewsCast Mobile Online For UAE Customers To Improve Delivery Of Real Time VoC DataSynovate Launches ViewsCast Mobile Online For Its UAE Clients -
Customer Engagement Solutions
New Online Lab Space Released By Napkin Lab To Help Businesses Engage More And More Customers Online Via Social MediaNapkin Lab New Release Turns Followers Into Collaborators -
Customer Experience Management
CEM Solutions Provider Empathica To Exhibit At MUFSO Conference, VPs To Share Best Practices Of Guest EngagementEmpathica To Exhibit At 52nd Annual Multi Unit Foodservice Operators Conference -
Customer Loyalty Programs
Coles Fights Back Against Woolworths Everyday Rewards, Hired Lavender As First Loyalty Scheme Agency To Manage FlyBuysColes Pledges Loyalty To Lavender -
Gift Card Programs
Spa Week Media Group Teamed Up With InComm To Sell Its Spa Week Gift Cards In Nationwide Retail ChannelSpa Week Media Group And InComm Form Retail Gift Card Partnership -
Customer Experience Management
Improving Loyalty Is Main Objective For Almost Two Thirds Of Customer Experience Managers: Research RevealedImproving Loyalty A Key Objective For 58.6% Of Customer Experience Professionals -
Customer Reward Programs
Leading Online Travel Agency Expedia Celebrated 15th Anniversary, Gives Away 1Million Expedia Reward Points To Reward Loyal CustomersExpedia.com Gives Away 15 Million Expedia Rewards Points To Celebrate 15 Year Anniversary -
Customer Loyalty Programs
Now Green Smoke Customers Can Earn Points For Their Purchases, A New Customer Loyalty Program Announced By Green SmokeGreen Smoke Gives Back, Announces Customer Loyalty Program -
Customer Loyalty Programs
Alliance Data To Help MPC To Boost And Retain Customer Loyalty By Private Label And Co Branded Credit Card ServicesMarathon Boosts Loyalty Services -
Customer Reward Programs
Continental Kennel Club Upgraded Its Rewards Program With New Services And Products, Named It CKC Rewards ProgramContinental Kennel Club Raises The Bar Again With Its Expanded Member Rewards Program -
Customer Experience Management
SaaS CEM Solutions Provider Medallia Honored With 2011 TMC Labs Innovation Award For Medallia Text AnalyticsMedallia Wins TMC Labs Innovation Award -
Recognizing a product or customer segment's importance to your business model allows greater focus on targeted CX programs
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Customer Survey Systems
Voxco Introduced A New Online Survey Software Platform Acuity4 Survey For Enterprises And Market Research FirmsVoxco Launches Acuity4 Survey, A New Web Survey Software Platform -
Customer Loyalty Programs
LifePays Announced Loyalty Program Bill Credits To Help Subscription Based Enterprises Attract And Retain CustomersInnovative Rewards Company Launches A Unique Bill Credits Program -
Customer Satisfaction Surveys
Renault UK Introduced Dealer Star Rating, A New Service That Allows Customers To Share Experiences At Each DealershipRenault Launches An Online Customer Satisfaction Star Rating System -
Customer Experience Management
Empathica Survey: Grocery Stores Must Pay Attention To All Service Areas In Order To Preserve Customer LoyaltySurvey: Safeway, Wegman Tops Among Grocers In Customer Service -
Customer Reward Programs
Grid Loyalty, A New Loyalty Program That Rewards Drivers With Premium In Vehicle Safety And Concierge Services LaunchedGrid Loyalty Launches First Free In Vehicle Safety And Rewards System For Drivers -
Customer Loyalty Programs
Hotel Group Accor Revamping Its A|Club Loyalty Program, Travellers Can Redeem A|Club Points For HotelsSofitel, Novotel A|Club Loyalty Program Becomes Le Club Accorhotels -
Customer Experience Management
Fiserv Extended Its Customer Interaction Management Solution Aperio, Partnered With MicrosoftFiserv Customer Experience Innovation Is Hands On With Devices Enabled With Microsoft Technology -
Customer Loyalty Programs
PowerUp Rewards Loyalty Program Of GameStop Designed By B+P Won 2011 COLLOQUY Award For Loyalty Innovation In RetailGameStop PowerUp Rewards Program Recognized At COLLOQUY Loyalty Summit -
Customer Loyalty Programs
Mobily Introduced New Neqatona Service To Enhance Neqaty Program, The Best Loyalty Program In Middle EastMobily Launches Neqatona Service -
Customer Satisfaction Surveys
Ignition Announced First Customer Satisfaction Survey Results, Scored 87.7% For Excellent Overall Customer SatisfactionIgnition Receives Excellent Customer Satisfaction Results -
Customer Experience Management
Peg Peterson, Manager At Sprint To Showcase How Its Customer Experience Program Helped To Drive Customer LoyaltySprint Shares Secrets To Revolutionizing Its Customer Experience Program In Free Webinar With Merced Systems -
Customer Loyalty Programs
Zecco Trading Launched Zecco Elite, A Premium Loyalty Program For Its Most Dedicated CustomersZecco Announces Zecco Elite -
Customer Reward Programs
American Airlines Announced New Promotion, Chance For AAdvantage Program Members To Earn 25,000 Bonus MilesEarn AAdvantage Bonus Miles Flying Trans Atlantic Routes On American Airlines, British Airways And Iberia -
Customer Incentive Programs
Martins Super Markets Successfully Deployed Incentive Targeting Shopper Marketing System To Engage With Best CustomersIncentive Targeting And Martins Super Markets Announce Deployment Of Shopper Marketing System -
Mystery Shopping Services
CEM Solutions Leader Reality Based Group Launched New Products To Give Firms A Competitive Edge In Customer ExperienceReality Based Group Unveils New, Patented Solutions To Help Companies Win Customers, Motivate Staff And Increase Profits -
Customer Loyalty Programs
Fueled By Success Of AVARDZ Loyalty Program In GCC Region, Golden Systems To Launch Program In Other Middle East CountriesGolden Systems Expands Its Loyalty Program -
Customer Reward Programs
Leading Social Loyalty And Rewards Platform CrowdTwist Secured $6M In Softbank Capital And Fairhaven Capital Led FundingCrowdTwist Raises $6M In Series A Funding -
Mystery Shopping Services
Market Force Expanded Into Europe, Acquires UK Premier Customer Experience And Mystery Shopping Provider Retail EyesMarket Force Acquires Europes Leading Customer Intelligence Company Retail Eyes -
Mystery Shopping Services
Marquis Hotel Group Using Mystery Shopping Services From Advanced Feedback To Monitor And Improve Customer ServiceMarquis Hotel Group Expands Mystery Phone Shops With Advanced Feedback -
Customer Incentive Programs
DTE Energy Debuted New Customer Incentive And Reward Program, Will Offer 125,000 White Tag Energy Optimization CreditsDTE Energy Launches Program To Offer Energy Credits To Commercial And Industrial Customers -
Customer Incentive Programs
extrameasures, A Provider Of Incentive And Loyalty Solutions Partnered With ModusLink To Deliver Holistic Loyalty ProgramsModusLink And extrameasures Partner To Deliver Holistic Customer Loyalty Programs -
Customer Loyalty Programs
StatementRewards Launched, FIs Can Now Craft Specialized Loyalty Reward Programs And Easily Implement And Monitor ThemTruaxis (Formerly Known As BillShrink) And Jack Henry & Associates Launch StatementRewards Platform To Eight Million Bank Customers -
Voice of Customers Programs
Cloud Based CEM Solutions Provider Angel Introduced Voice For Chatter App To Integrate Its IVR With Salesforce ChatterAngel Launches Voice Updates For Salesforce Chatter Service -
Voice of Customers Programs
VoC Solution Provider Fizzback Acquired By CEM Solution Provider Nice For $80M To Offer A More Robust CEM SolutionNICE To Acquire Fizzback, Introducing The Most Complete Customer Experience Management Offering With The Integration Of Revolutionary Real-Time Voice Of The Customer Solution -
Customer Experience Management
Customer Experience With Telecoms, Banking, Retail And IT Industries Remains Poor, Despite Comprising 63% Of CE MarketNew Beyond Philosophy Study Indicates Customer Experience Management Is In Danger Of Extinction -
Customer Loyalty Programs
AirAsia And Tune Money Ventured To Launch Customer Loyalty Program And Prepaid Card Services, Brand To Be Named As BIGAirAsia Join Hands With Tune Money -
Customer Reward Programs
Retailer Funded Reward Program Provider Affinity Solutions, Launches First And Only Merchant Centric Discount PlatformAffinity Solutions Launches Spot ON Deals, The First Merchant Centric Group Discount Platform -
Customer Reward Programs
Futura Loyalty Group Enters Into First Auto Dealership Group Partnership With The Remo Ferri Group of AutomobilesFutura Announces Partnership With The Remo Ferri Group Of Automobiles -
Voice of Customers Programs
VOCi Technology And Services Provider Allegiance Expanding Its VoC Platform, Named Jason Taylor As VP EngineeringAllegiance Strengthens Engineering And Software Development Team For Voice Of Customer Intelligence Platform -
Customer Reward Programs
Wyndham Rewards Unveiled New Promotion, In Addition To $20 Cash Back Members Can Earn Double Rewards Points Or MilesWyndham Rewards Unveiled Check In. Cash Out, A New Promotion That Enables Members To Earn Double Rewards Points Or Miles -
Customer Experience Management
France Telecom Hired European CEM Solutions Pioneer CustVox To Improve Customer Loyalty Of Its Swiss Affiliate OrangeFrance Telecom Handpicks CustVox To Deliver Customer Experience Management Solution -
Customer Incentive Programs
Caesars Entertainment Announced A New Travel Agent Incentive Program To Reward Efforts Of Travel AgentsCaesars Entertainment Launches Incentive Programme -
Customer Loyalty Programs
United Continental Holdings Unveiled 2012 MileagePlus Loyalty Program, To Be Most Rewarding Loyalty Program Of WorldUnited Continental Holdings Introduces 2012 MileagePlus Loyalty Program -
Customer Reward Programs
Unlike Competitors, KeyBank Launched New And Expanded Rewards Program KeyBank Relationship Rewards To Reward CustomersKeyBank Expands Customer Rewards Program -
Customer Reward Programs
Chatterfly Teamed Up With San Mateo Chamber Of Commerce To Create A Neighborhood Rewards Program For Its All MembersChatterfly Announces New Version Of Its Digital Loyalty App And Exclusive Partnership With San Mateo Chamber Of Commerce -
Customer Reward Programs
SmartPark JFK Launched Confirm To Earn, A First Of Its Kind Frequent Parker Program That Rewards Loyal Airport ParkersSmartPark JFK Rewards Customer Loyalty As Its Confirm To Earn Free Days Frequent Parker Program Takes Flight For JFK Airport -
Customer Loyalty Programs
Sundrop Blended Its Mobile Loyalty Solution With Microsoft Dynamics, Retailers Can Operate Loyalty Solution With RMS POSSundrop Mobile Releases Card Less Loyalty Integration To Microsoft Dynamics Retail Management System -
Customer Experience Management
Amdocs, Customer Experience Systems Leading Provider Named As Top Vendor In Convergent Charging Market By InfoneticsService Providers Name Amdocs Top Convergent Charging Vendor In Infonetics Global Research Report -
Customer Satisfaction Surveys
Vision Critical Introduced New CEM Platform To Help Firms Collect And Integrate Real Time Data From Customer SurveysVision Critical Unveils Customer Experience Management Tool -
Customer Reward Programs
Cleopatra Choice Unveiled New Referral And Loyalty Rewards Program To Reward Customers For Their Loyalty And ReferralsCleopatra Choice Announces Launch Of Rewards Program For Loyal Customers -
Customer Experience Management
Cloud Based Customer Experience Solutions Provider RightNow Advocates Implementation Of CLOUD 2 In Federal GovernmentRightNow Commends CLOUD 2 Commission Recommendations For Government Cloud Adoption -
Customer Reward Programs
FreeCause To Attend Game Developers Conference Online, Showcasing Its Premier Loyalty Solutions For Gaming IndustryFreecause To Present Interactive Loyalty Solutions At GDC Online -
Customer Reward Programs
Skylight Books Debuted Membership Program Friends With Benefits To Generate Sales And Customer LoyaltySkylight Books Hosts Bookselling Panel And Debuts Membership Rewards Program -
Customer Feedback Systems
Hively Unveiled New Customer Feedback And Satisfaction App To Help Businesses Gather Customer Feedback With 1 ClickCustomer Feedback And Satisfaction Gathering Simplified With Hively -
Customer Reward Programs
Virgin America To Join AmEx Membership Rewards Program, AmEx Earned Points Can Be Transferred Into Virgin America MilesVirgin America Subs For Continental In Membership Rewards Program -
Gift Card Programs
Openbucks Introduced New Service, Customers Can Now Use Merchants Gift Cards To Buy Goods Online From Other MerchantsOpenbucks Network Links Gift Cards To An Array Of Online Merchants -
Customer Reward Programs
Sears Shop Your Way Achieved 36 Months Target In Just 17 Months, Received 2nd Enterprise Loyalty AwardSears Shop Your Way Wins Loyalty Award -
Customer Reward Programs
Station Casinos Introduced Revamped Boarding Pass Rewards Program Enabling Gamblers To Earn New Incentives And RewardsStation Casinos Combining Rewards On One Card -
Customer Incentive Programs
USA Promo Biz Launched Customer Incentive Program To Increase Customer Loyalty And Repeat Business Among New CustomersUSA Promo Biz Now Offering Customer Appreciation Arrangement For New Customer Base -
Vovici leads the way in driving the ROI from Customer Feedback Programs.
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Customer Experience Management
Telefonica O2 UK Deployed Jacada CEM Solution, Noted 25% Decrease In Repeat Calls And 50% Reduction In Escalated CallsTelefonica O2 UK Chooses Jacada Agent Scripting JAS Product Suite To Enable Its Gurus Support Team -
Customer Loyalty Programs
Club Premier And ezRez Teamed Up to Launch A New Kilometers Reward Redemption Experience For Club Premier MembersAeromexicos Club Premier Partners With ezRez To Launch Comprehensive Loyalty Reward Redemptions -
Customer Feedback Systems
Bellevue University Launched New Student Feedback Program, Medallia Helped To Increase Recommendation Rate By 4%Bellevue University Deploys Medallia, Raises Promoter Score, And Delivers Better Student Experience -
Customer Experience Management
Julia Staffen Of Empathica To Lead A Conference Session On Evolution Of Brand Loyalty And Guest Satisfaction ManagementEmpathica To Moderate Panel At The 2011 Foodservice Social Media Universe Conference -
Customer Loyalty Programs
Gimme Introduced Universal Loyalty And Promotions Platform That Offers Location Based DealsSay Goodbye To Coupons And Vouchers: Gimme Enables Consumers To Get Cash Back On Purchases By Snapping A Code On The Receipt -
Customer Feedback Systems
Bizrate Insights Honored 84 Retailers For Exceptional Customer Satisfaction And Loyalty At 12th Annual Excellence AwardBizrate Insights Announces The 2011 Bizrate Circle Of Excellence Awards -
Customer Engagement Solutions
Silver Springs Networks Provides Example of Loyalty Focused CX SolutionsConsidering investing in Customer Experience?: Silver Springs Networks demonstrates how to balance loyalty programs with CX investments -
Customer Loyalty Programs
LOOPING Introduced Revolutionary Mobile Technology To Help Small Businesses Take Mobile Loyalty Programs To Next LevelMobile Technology LOOPING Transforms The Loyalty Program Lifestyle -
Customer Incentive Programs
Xceleration, Provider Of Reward Programs Extended Its Partnership With Peak 10 To Enhance Its Application PerformanceXceleration Expands Relationship With Peak 10 Atlanta -
Customer Survey Systems
EFM Solutions Provider Mindshare Deployed V Blaze Of Voci To Convert Customers Voice Comments From Surveys To TextMindshare Technologies Selects Voci For 100x Realtime Speech To Text -
Customer Reward Programs
GAME Australia Introduced Revamped Reward Card Scheme GAME ON, Advertising Campaigns Criticized By AuthoritiesNew GAME Reward Card Advertising Receives Public Complaints -
Customer Experience Management
ARC Improved Customer Satisfaction And Retention With Tealeaf CEM Solutions, Doing 4M Travel Transactions Each WeekARC Uses Tealeaf To Provide Exceptional Cross Channel Customer Service -
Customer Loyalty Programs
Eagle Boys Pizza Of Australia Broadened Its Fledgling Eagle Club Loyalty Program, Added Upto 30% Discounts For MembersEagle Boys Expands Loyalty Program With Online Incentives -
Customer Loyalty Programs
Badgeville Unveiled Social Experience Solution Social Fabric To Help Improve Customer Experience Across Social ChannelsBadgeville Celebrates One Year Anniversary and Launches Social Fabric -
Customer Reward Programs
Best Western Announced New Fall Promotion, Opportunity For Best Western Rewards Members To Earn Bonus Upto Four TimesBest Western Fall Hotel Bonus Multiplies Rewards -
Customer Survey Systems
CEM Solutions Expert CEM4Mobile Released Results Of Creating Mobile Specific Platforms For Customer LoyaltyNew Survey From CEM4Mobile Solutions: Mobile apps vs Mobile Browsing -
Customer Loyalty Programs
Marriott Hotels Joined War Of Customer Loyalty Programs Offerings, Announced Free Internet Services Until 2013Hotel Loyalty War: Marriott Offers Free Internet -
Customer Loyalty Programs
Pricetector Announced New Cloud Based And Mobile Social Loyalty Platform To Help Retailers Improve Customer EngagementPricetector Unveils Social Loyalty Platform for Retailers -
Customer Experience Management
Responding To Guest Satisfaction Scores Carried Out By Medallia, Two Radisson Green Hotels Renamed To Radisson BluRadisson Hotels In Chennai And Mamallapuram Gets Upgraded -
Consumer Insights Research
Connection Engine Unveiled Cloud Based InsightConnect Platform To Help Marketers Get Real Time Customer InsightsConnection Engine Announces Availability of Innovative Customer Insights Platform -
Customer Reward Programs
Points.com, US Airways And SimpleRegistry Teamed Up To Create First Miles Gift Registry For Dividend Miles MembersRegister To Receive The Gift Of Loyalty Rewards -
Incentive Travel Rewards
Scotiabank Announced New AERO Platinum MasterCard Credit Card, Customers Can Redeem ScotiaPoints Into Travel RewardsScotiabank launches new AERO MasterCard -
Customer Reward Programs
SparkBase, A Leading Loyalty And Gift Card Network For FIs Received 3000 Orders For Its Mobile Wallet App PaycloudPaycloud Mobile Wallet Expected to be Available in Over 3000 Merchant Locations -
Customer Loyalty Programs
Monster Offers Joined Hands With Fanminder, Unveiled New Customer Loyalty Program For The Daily Deal IndustryNew Daily Deal Loyalty Program Introduced by Monster Offers and Fanminder -
Customer Experience Management
VP of Ventana Research To Present Webinar On Optimization Of Customer Experience With Operational IntelligenceVentana Research Debuts Service Assurance 2.0 -
Customer Loyalty Programs
Groupe Aeroplan, Owner Of Nectar Loyalty Card Signed Strategic Alliance With Cardlytics, Raised $33M In InvestmentNectar Card Owner Leads $33m Investment in Cardlytics -
Customer Incentive Programs
MI Homes Announced A Special Incentive Program Smart Move To Help Presale Home Buyers Purchase What They NeededMI Homes Introduces Smart Move, New Program Provides Move In Needs -
Customer Satisfaction Surveys
Now Marketers Can Transform An iPad Into A Powerful Tool For Any Type Of Survey Without Need Of Any Other ApplicationFormz, New iPad application for Quick Surveys and Polls -
Voice of Customers Programs
Nancy Porte, VP Customer Experience Of Vovici To Join IT EXPO West And Loyalty 360 Engagement Expo As Expert SourceIndustry Leader to Discuss Strategies for a Successful Voice of the Customer Program at Fall Events -
Customer Loyalty Programs
New Yes Loyalty Card To Be Launched For Family Fare and D&W Fresh Markets, 44,000+ Shoppers Interested In Loyalty CardWill Family Fare and D&W Fresh Markets new yes loyalty card really deliver free groceries? -
Customer Loyalty Programs
AlleyCat Comics Rewards Program: An Extreme Example Of Local Merchants To Convert Casual Customers Into Repeat OnesNew takes on loyalty programs look to end dependence on incentives -
Customer Reward Programs
Etisalat Planning To Give Additional Value To Its Loyal Customers Through More Loyalty Rewards, Teamed Up With CoboneEtisalat partners with Cobone.com to create exclusive daily deals website -
Customer Loyalty Programs
Optimus Introduced Loyalty Program WAFA To Enable Channel Partners Earn Loyalty Points For Their Loyal BusinessOptimus launches WAFA - Loyalty Program For Channel Partners -
Customer Loyalty Programs
Customer Loyalty Program Qantas Frequent Flyer Membership Increased By 45% In Just Three Years, To Be Launched GloballyQantas Frequent Flyer plans to cash in on exporting its loyalty -
Customer Reward Programs
TXU Energy And Southwest Airlines Partnered, Now TXU Energy Customers Can Earn Southwest Airlines Rapid Rewards PointsTXU Energy and Southwest Airlines Show the LUV to Retail Electricity Customers in Texas -
Customer Feedback Systems
Verint System Unveiled 2011 Q2 Financial Results, Conducting Conference Call To Discuss Selected Financial InformationVerint Announces Second Quarter Results -
Customer Acquisition Programs
OfferMobi Dubbed Its First Customer Acquisition Platform For Daily Deal Mobile Apps And SitesOfferMobi Makes First Push into Mobile Daily Deal Space by Announcing Its Customer Acquisition Platform for Mobile Apps and Daily Deal Sites -
Customer Reward Programs
Affinity China, A Loyalty, Reward And Lifestyle Network For Chinese Announced Closings At $600,000 In Venture FundingAffinity China Closes $600,000 Seed Round -
Customer Satisfaction Surveys
FP International Announced First Priority Service, A New Customer Satisfaction Program For Existing And New CustomersFP International Launches First Priority Service Program, Including Preventative Maintenance and Live Technical Support -
Customer Retention Programs
Mitchell 1 Launched New Customer Retention Service SocialCRM, Helps To Attract New Customers Through Authentic ReviewsMitchell 1 Introduces SocialCRM -
Reporting & Analysis
NPS Deployment Helped Bytes Document Solutions Xerox Division To Enhance Customer Loyalty And Customer SatisfactionNet Promoter boosts service delivery at Bytes Xerox division -
Customer Feedback Systems
Restaurant Chain Wingstop Hired Market Force Information To Deploy Mystery Shopping Program Across Its 485 RestaurantsWingstop Differentiates Through Guest Service with Market Force Customer Intelligence Solutions -
Customer Loyalty Programs
QuintLoyalty Introduced LEAP, A New Online Loyalty Rewards Platform That Helps To Save Upto 50% On Reward ProgramsQuintLoyalty Launches as National Loyalty and Incentive Solution for Companies -
Gift Card Programs
NGC, A Leading Marketer And Supplier Of Gift Cards Recognized By Incentive Magazine As A Platinum Partner Award WinnerNational Gift Card named one of incentive industrys best suppliers, best places to work -
Customer Loyalty Programs
Survey Results: With The help of CUSO Credit Unions Outpaced Banks In Customer LoyaltyStudy: CUs Have More High-Loyalty Members Than Banks Do High-Loyalty Customers -
Customer Reward Programs
Marriott Rewards To Reward New Members In Asia Pacific With Free Night StayNew Marriott Rewards Members in Asia Can Earn Free Night-Stay -
Customer Satisfaction Surveys
VinSolutions Launched Salesforce.com Integrated Customer Portal To Provide An Interactive Customer ExperienceVinSolutions Introduces Customer Portal Integration -
Customer Reward Programs
Bahrain Air Unveiled Loyalty Rewards Program To Appreciate Loyalty of Valued CustomersBahrain Air launches loyalty rewards -
Customer Retention Programs
MediaTrac Partnered With CIMA Systems To Power Multi Level Customer Loyalty Rewards Program For Auto DealersMediaTrac's LoyaltyTrac Platform to Power CIMA Loyalty Rewards; the Most Comprehensive Multi-level Customer Loyalty Rewards Program for Auto Dealers -
Customer Loyalty Programs
Iberia Plus Partnered With Points International To Allow Members To Buy, Gift And Transfer Iberia Plus PointsIberia Plus Offers More Flexibility With New Points.com Partnership -
Customer Loyalty Programs
Dusit Thani Dubai Upgraded Dusit Gold Loyalty Program To Attract New Members And Retain Existing MembersDusit Thani Dubai introduces new benefits to Dusit Gold loyalty card members -
Gift Card Programs
New Gift Card Program Launched By Federated Payments To Help CAN Merchants Acquire New Customers And Increase ProfitsFederated Payments Canada Unveils Merchant Gift Card Program -
Customer Retention Programs
Varolii Launched Varolii Performance Insight For Healthcare Organizations To Adjust Strategies For Better EngagementVarolii Announces New Analytics and Reporting Software as a Service Solution for Healthcare Patient and Member Interactions -
Customer Feedback Systems
Techneos Mobile Solutions Merged With Confirmit Platform, Scope For Mobile Feedback And Multi Channel Engagement WidenedConfirmit Acquires Techneos: Extends Mobile Capabilities of Leading End to End Customer Feedback and Research Platform -
Customer Loyalty Programs
The Limited Announced New Customer Loyalty Program Called Secret Savings Club Offering 10% Cash Back On PurchasesThe Limited: New Customer Rewards Savings Club -
Customer Incentive Programs
Navy Federal Credit Union Introduced Incentive Program For First Time Homebuyer Military Personnel And Their FamiliesNavy Federal Offers Incentive for First Time Homebuyers -
Customer Loyalty Programs
Catalina Study 2011: If CPG Brands Had Held Onto Their Loyalists, They Would Have Grown An Average Sales Of 8.5% MoreCatalina: Major Packaged Goods Brands Lost 46% of Loyalists -
Customer Loyalty Programs
RewardsNOW Enhancing Position As A Loyalty Marketing Solutions Leader, Retained Position In Inc 5000 List For 5th TimeRewardsNOW Lands on Inc. 5000s Fastest Growing for 5th Year -
Customer Experience Management
Adeptra Unveiled Decision Engine Software Based Solutions To Improve Customer Experience With Preferred Comm ChannelAdeptra Launches New Event Based Solutions to Maximize Consumer Engagement Through Improved Understanding of Customer Needs and Behaviors -
Customer Loyalty Programs
Hotel Chain Swissotel Launched Swissotel Circle, A New Loyalty Program That Rewards Guests In Three Different LevelsSwissotels Have a New Loyalty Program, Swissotel Circle -
Customer Experience Management
Maritz Research Purchased Imagin And CIC, Strengthened Its Global Leadership In Customer Experience MeasurementMaritz Research Acquires Imagin AG -
Customer Satisfaction Surveys
iPerceptions Automotive Industry Report: Despite Slow Economic Recovery, Vehicle Purchases Rise In 2011 Second QuarteriPerceptions Releases Automotive Industry Report Q2 2011 -
Voice of Customers Programs
Temkin Group Study: Only Two Third Of Companies Using VoC Programs Believe In The Success Of VoC ProgramsOnly 2% of Large Firms Have Mastered Voice Of The Customer Programs, According to New Temkin Group Research -
Customer Reward Programs
Sobeys And Imperial Oil Joined Forces With Esso Extra, Launched New Points Exchange ProgramSobeys Inc and Imperial Oil alliance pumps up gas and grocery rewards for customers -
Customer Experience Management
Twitter Capabilities Enabled RightNow CX Released To Help Service Agents Ensure Great Customer Experiences On Social WebLatest Release of RightNow CX Extends Leading Customer Experience Suite -
Customer Loyalty Programs
Leading Loyalty Provider Affinion Loyalty Group Organizing Ride And Drive Event With Its Partner General MotorsAffinion Loyalty Group to Host GM Ride and Drive Event -
Customer Loyalty Programs
Papa John Announced New Promotion, Papa Rewards Customer Loyalty Program Members Chance To Win One of 60000 Free PizzasPapa Johns to Give Away 1 Million Pizzas to Papa Rewards Members Throughout NFL Season -
Customer Satisfaction Surveys
Grass Roots Hired By UK Data Management Firm Iron Mountain To Create Customer Satisfaction Surveys And Gather FeedbackGrass Roots wins Iron Mountain customer satisfaction contract -
Customer Experience Management
Kentico Software Launched CEM Product Kentico EMS To Empower Marketers Manage Campaigns Optimize Customer ExperienceNew Kentico Beta Release Brings an Integrated Customer Experience Management Solution -
Customer Loyalty Programs
British Airways Announced Changes In Executive Club Loyalty Program, Members Will Earn Avios Points Instead Of MilesBritish Airways Executive Club Changes -
Customer Retention Programs
Journeys Hired Infogroup To Launch Multi Channel Marketing Solution To Increase Customer Engagement, Loyalty And RevenueDigital Sales and Marketing Solutions Leader, Infogroup, Signs Multi Year Agreement with Specialty Retailer, Journeys -
Customer Loyalty Programs
Sundrop Mobile Loyalty Program Helped CiCi's Pizza Of Tampa Bay To Turn Double Digit Negative Sales In Positive SalesCiCi's franchisee's mobile loyalty program boosts sales -
Customer Reward Programs
OverstockArt Received Award From STELLAservice For Outstanding Customer Service, Debuted New Customer Service ProgramOverstockArt.com Announces New Customer Service Program: Commitment To Wall Art Happiness -
Customer Reward Programs
To Appreciate Loyalty Of Miami Area Customers And Boost Repeat Customers, Sun Coast Promos Announced New Incentive PlanSun Coast Promos Launches Performance Plan for Miami Based Customers -
Customer Loyalty Programs
Zave Networks, The Company That Digitized Coupons And Loyalty Reward Programs Acquired By GoogleGoogle acquires Zave Networks, will join internet giant’s Commerce team -
Customer Loyalty Programs
Max Restaurant Group Joined Hands With Connecticut Whale To Launch Max, A Unique Season Ticket Holder Loyalty ProgramCT Whale announces partnership to the Max -
Customer Reward Programs
Irving Oil And Sobeys Joined Hands, Relaunching Gas Savings Program To Reward CustomersIrving, Sobeys relaunch customer rewards program -
Customer Loyalty Programs
Launched In May 2011, Point Based Loyalty Card Priceless Of Xpress Money Receiving Overwhelming Response From CustomersXpress Money Loyalty Card - Priceless Gains Momentum With Customers -
Gift Card Programs
Lettuce Entertain You Enterprises Joined The Roster Of CashStar Restaurant Clients, Launching New eGift Card programCashStar Adds Lettuce Entertain You Enterprises to its Growing Roster of Restaurant Brands -
Customer Experience Management
Clarabridge Organizing Seminar On How To Leverage VoC With Measurable ROI, Intuit And JD Powers Executives To SpeakIntuit and JD Powers to Speak at Clarabridges Clarity in a Noisy World Learning Series -
Gift Card Programs
Loyalty Program Solutions Provider ProfitPoint Ventured With Square 1 Bank To Enhance Its Business, Received $2.5 Million As Credit FacilitySquare 1 Bank Announces $2.5 Million Credit Facility to ProfitPoint, Inc. -
Customer Feedback Systems
Confirmit Horizons Helping Experteye To Provide Total Flexibility In Survey Architecture And Data Collection MethodsExperteye Selects Confirmit Horizons to Support its Expanding Business -
Customer Loyalty Programs
Customers May Earn Up To 300 Best Buy Reward Zone Points By Recycling Their Gear At Best Buy Stores NationwideBest Buy Promotes eCycling with Added Reward Zone Incentive -
ABC to Launch Club Millionaire Daytime Viewer Rewards Program
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Incentive Travel Rewards
LoyalNation Combined Sports Events And Social Media, Unveiled A New Travel Incentive Program LoyalNation Event PlusLoyalNation Introduces Travel Incentive Program Featuring America's Top Pro Sports Events -
Customer Feedback Systems
Guest Satisfaction Of Hotels Edged Upwards In 2011 Second Quarter, People Selecting Hotels Offering Loyalty ProgramsMarket Metrix Announces Second Quarter 2011 Hospitality Index Results -
Customer Experience Management
Angel Unveiled Angel Contact Center To Help Firms Implement Cloud Based Voice Solutions And Improve Customer ExperienceAngel Contact Center Now Available on Salesforce.com's AppExchange -
Voice of Customers Programs
iPerceptions Retail And ECommerce Study: Website Visitors Satisfaction Declined From 73 In Q2 2010 To 70 In Q2 2011iPerceptions Releases Retail ECommerce Industry Report Q2 2011 August 2011
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Customer Experience Management
Customer Experience Professionals Association Organizing CXPA Members Insight Exchange, Its Inaugural Members MeetingCustomer experience group to hold first meeting -
Customer Experience Management
Survey Results: Federal Government Need To Improve Customer Experience, Private Sector Service Outranked Federal ServiceNew Study Shows Only 31 Percent of Americans Give Federal Agencies High Marks for Customer Service -
Customer Experience Management
TMC Named BlazeCast Solution Of Benbria As A Recipient Of 2010 Communications Solutions Product Of The Year AwardBenbria Receives Communications Solutions Product of the Year -
Customer Engagement Solutions
Workface Launched Enterprise Ready Online Chat Platform To Help Sales And Customer Service Executives Engage CustomersWorkface Releases Enterprise Ready Customer Engagement Platform -
Customer Feedback Systems
Agility Metrics: In Automotive Aftermarket, 80% Of All Purchasing Decisions Depends Upon Positive Customer ExperiencesNew Data from Agility Metrics Reveals Factors That Influence Purchasing Behaviors in the Automotive Aftermarket -
Customer Loyalty Programs
Changing Trends And Policies Of Coupons Embracing Customers And Stores To Use Digital Coupons As Loyalty CardsThe Rise of Digital Coupons and the Constantly Changing Coupon Policies -
Customer Loyalty Programs
Jack Astor's Replaced Its Email Based Loyalty Program With Social Media And Mobile Integrated Platform Jack’s VVV.I.P.Jack Astor’s triples the V in VIP -
Customer Reward Programs
IHG Introduced New Multiplier Implemented Fall Promotion For Its Priority Club Rewards MembersIHG'S Priority Club Rewards Announces Global Fall Promotion -
Customer Incentive Programs
WLR Introduced Three Types Of New SelectSpend Discover Reward Cards Ideal For Incentive Or Reward ProgramsWRL Releases Select Spend Product -
Customer Retention Programs
River Rock Marketing Services To Start Donating Matching Gift To Local Charity Of FIs For Each Gift Purchased From ThemRiver Rock Marketing Services is Building Community Roots in 2012 -
Customer Experience Management
360 Degree Customer View, A New Microsite Helping Companies To Deliver Outstanding Customer Experience Launched By SAPNew SAP Online Resource Helps Companies Deliver 360-Degree Customer Experience -
Customer Reward Programs
Family Hospitality Group Unveiled Classy Kids Club, A New Rewards Program To Help Restaurants Engage Kids And FamiliesNew Classy Kids Club First To Help Restaurants Promote Family Fun -
Customer Experience Management
CEM Solutions Provider Empathica Helped Italian Restaurant Chain Ponti's Group To Implement Customer Experience ProgramItalian restaurant chain, Ponti’s, launches customer experience programme -
Customer Reward Programs
Virgin Australia Launched Revamped Family Friendly Velocity Rewards Program, Including The Long Awaited Platinum LevelVirgin launches family friendly, new Velocity frequent flyer scheme -
Customer Experience Management
CEM Software Solutions Leader ResponseTek Partnered With Market Research Firm Synovate To Launch Integrated SolutionResponseTek and Synovate Announce Agreement to Integrate Global Market Research Expertise with Best of breed Customer Experience Management Software -
Customer Reward Programs
Choice Privileges Rewards Program Announced New Fall Promotion To Reward Its Customers Four Times More For Their StaysFall Travelers Can Quadruple Their Value with 4x the Choice Privileges Rewards Points -
Customer Loyalty Programs
By Partnering With Payback, MakeMyTrip Unveiled New Customer Loyalty Program MyTrip Rewards To Reward Repeat CustomersMakeMyTrip Launches Loyalty Program, Deals; New Site Soon -
Customer Loyalty Programs
Brightsun Travel Recorded £47 Million Turnover, Launched Customer Loyalty Program btpoints On Its 25th AnniversaryBright Sun Travel Celebrates its 25 Year in Business -
Customer Feedback Systems
CEM And Customer Feedback Solutions Provider Fizzback Selected By Virgin Media To Improve Customer ExperienceVirgin Media Selects Fizzback -
Customer Reward Programs
Marriott Rewards Announced More Stays, More Miles Promotion To Enable Travelers Earn Upto 30,000 Airline Bonus MilesEarn Up to 30,000 Bonus Airline Miles with Marriott Rewards' More Stays, More Miles Promotion -
Customer Loyalty Programs
Maritz Implementing Game Science Into Its Solutions To Provide Next Gen Loyalty And Motivation ProgramsMaritz Brings Game Science to Its People Solutions -
Customer Reward Programs
Peer Squared Introduced Updated ShareAndTell Pro To Help Businesses Motivate Customers And Reward Customer LoyaltyPeer Squared Announces New Features Added to Social Promotion Platform ShareAndTell Pro -
Customer Experience Management
Customer Experience Management Leader Teletech Rolling Up Sleeves To Attend Cloud Computing Event Dreamforce 2011TeleTech Readies for Customer Experience Management Presentation at Dreamforce -
Customer Engagement Solutions
Alcatel Lucent Outlined Its Genesys Mobile Customer Engagement Strategy At Its G Force Customer EventGenesys Moves to Transform Mobile Customer engagement -
Customer Loyalty Programs
LoyaltyOne To Sponsor As Well As Present Workshop At 3rd Customer Loyalty Asia Programme And CRM Summit 2011CRM Summit for Vietnam -
Customer Loyalty Programs
Swedish Home Furnishings Giant Ikea Unveiling New Customer Loyalty Program In Its Stores Across USIkea rolling out new customer loyalty program -
Customer Incentive Programs
Leading Points Based Incentive Programs Provider Incentive Solutions, Attained Position In Inc. 5000 List 2011Incentive Solutions earns a spot on the 2011 Inc. 5000 list of fastest growing companies -
Customer Loyalty Programs
Binary Options Platform OptionsClick Introduced New VIP, Loyalty And Customizable Programs To Engage More TradersOptionsClick.com Adds Programs, Features and Improvements -
Reward Card Programs
Minnesota Based TCF Bank Announced Closure of Its Debit Rewards Program Named TCF Miles PlusTCF Bank Ending Miles Plus Debit Rewards Program -
Customer Experience Management
Equities Research Analysts Analyzed The Shares of Online Customer Experience Solutions Provider RightNow TechnologiesBarrington Research Analysts Initiate Coverage on RightNow Technologies RNOW -
Gift Card Programs
Sparkbase To Provide Gift And Loyalty Card Solutions Including New Mobile Loyalty Called Paycloud To Alpha Card ServicesAlpha Card Services Selects SparkBase to Power Loyalty and Gift Card Programs -
Customer Loyalty Programs
Nawras Announced Exciting Addition of Rewarding Customers To Its Popular Elite Program For Making And Receiving CallsNawras rewards customers for receiving calls -
Customer Survey Systems
Kinetic Data Recognized By US Army For Its Web Based Survey Management ApplicationKinetic Data Enterprise Feedback Management Software Receives Army Certificate of Networthiness -
Mystery Shopping Services
Market Force Information Hiring Air Travelers To Roll Out New Airport Mystery Shopping Program Across 100 US AirportsMystery Shopping Company Offers Paid Opportunities for Fliers Looking to Beat the Boredom at the Airport -
Customer Feedback Systems
Confirmit Financial Growth Recorded High Cash Flow, Multi Year Contract Expansions And 100% Uptime of Multi Channel PlatformConfirmit Announces Double Digit Financial Growth; Strong Mid Year Results -
Customer Engagement Solutions
Epsilon Business of Alliance Data Will Serve Kellogg Company, To Enhance Its CRM Activities And Increase Customer EngagementKellogg Company and Alliance Data's Epsilon Business Enter Agreement to Enhance CRM Initiatives -
Customer Loyalty Programs
VLCC Unveiled Customer Loyalty Program Called Way of Life To Improve Customer Acquisition, Retention And EngagementVLCC Launches Mobile Loyalty Program Way of Life -
Gift Card Programs
Incomm Partnered With GAME Group To Launch Prepaid Gift Cards In Clintons Stores Across United KingdomInComm Launches Prepaid Gift Cards from GAME in Clintons Stores Across the UK -
Customer Reward Programs
Sprint Joined New Motor Club Program To Offer Additional Discounts On Mobile Services To MembersSprint joins AAA loyalty card scheme -
Reward Card Programs
Due To New Regulations Wells Fargo Announced Closure of Debit Rewards Program For Existing CustomersWells Fargo To End Debit Rewards Program In October -
Reward Card Programs
Capital One Announced New Cash Back Credit Card Offering 50% More Value To Customers Without Any RestrictionsCapital One Launches New Cash Back Credit Card - Update -
Customer Experience Management
Adobe Launched First Set Of Solutions For Customer Experience ManagementAdobe debuts new Digital Enterprise Platform -
Customer Reward Programs
American Express OPEN Enabled Businesses To Reinvest Their Spends In Other Business Functions With New Rewards PlatformAmerican Express OPEN Doubles Down on Membership Rewards Points Enabling Small Businesses to Convert Points into Marketing Dollars -
Customer Reward Programs
Chase Card Services Upgraded Rewards Card Chase Sapphire With Double Points Offerings On Dining And Travel ExperiencesChase Sapphire Preferred Announces Double Points for Purchases on Travel and Dining -
Customer Experience Management
Sandvik Coromant Signed Up CEM Solutions Provider Medallia To Manage Customer Relationships In USSandvik Coromant, Medallia Partnership Focuses on B2B Customer Relationships -
Customer Loyalty Programs
Brierley+Partners Loyaltyware Technology Platform Powered PowerUp Rewards Of GameStop Embraced By Over 12.5M CustomersBrierley+Partners and GameStop Win at the Loyalty Game: PowerUp Rewards Hits 12.5 Million Member Mark -
Prepaid Card Programs
Global Payout And Mi Adelante Teamed Up, Launches Prepaid Mastercards In Mexico In Local Currency PesosGlobal Payout, Mi Adelante and MasterCard to offer prepaid cards in Mexico -
Reward Card Programs
American Express And Mercedes Benz Partnered To Launch Two New Rewards Cards To Expand Ownership ExperienceAmerican Express and Mercedes Benz Put Consumers in the Driver’s Seat with the Launch of Two New Co Brand Cards -
Customer Reward Programs
Wyndham Rewards Announced American Dream Promotion For Rewarding Chinese Travelers Flocking To USWYNDHAM WORLDWIDE : Wyndham Rewards Promotion Brings Chinese Travelers Closer to the U.S. -
Customer Satisfaction Surveys
In A Rebranding Effort Foresee Results Renamed Company Name To Foresee And Unveiled New LogoForeSee Celebrates Ten Year Anniversary With Expanded Capabilities, Shortened Name, Updated Logo -
Customer Loyalty Programs
Virgin America Partnered With Three Car Rental Companies To Reward Its Elevate Loyalty Program Members On Hiring CarsVirgin America, Hertz partner on car-rental promotions -
Customer Loyalty Programs
LHM Unveiling New Loyalty Programs, Increased Repeat Business With Maestro PMS Loyalty And Social Media SolutionSavvy Multi Property Operator Lodging Hospitality Management Integrates Maestro PMS Loyalty and Social Media to Increase Direct Bookings and Repeat Business -
Customer Experience Research
Temkin 2011 Customer Service Ratings: Only 9% of US Large Companies Deliver Strong Customer ServiceUSAA, Edward Jones, Courtyard by Marriott, and Sam’s Club Earn Top Spots in the 2011 Temkin Customer Service Ratings -
Customer Loyalty Programs
Toledo Express Airport Launched Parking Loyalty Program And New Website To Improve Customer ExperienceAirport reboots its Web site -
Customer Satisfaction Surveys
CFI Group 2011 National Customer Satisfaction Index: Energy Companies Need To Better Manage Customer SatisfactionNational Customer Satisfaction Index Results from CFI Group -
Customer Reward Programs
NBK Rewards Program Of National Bank Of Kuwait Partnered By Multi Trend International And Al RifaiMulti Trend International and Al Rifai join the NBK Rewards program -
Customer Loyalty Programs
Dietitians of Canada And BestLifeRewarded Joined Hands To Offer Reward Points And Healthy Incentives For CanadiansDietitians of Canada partners with BestLifeRewarded to improve the health of Canadians -
Voice of Customers Programs
Now Digital Marketers Can Rapidly Create And Deploy Targeted Online Surveys With New VoC Application Adobe SurveyAdobe Survey Transforms Consumer Attitudes and Motivations into Actionable Data -
Customer Loyalty Programs
Merchants Using Matire’D POS System Can Now Seamlessly Deploy Mobile Loyalty Solution of Sundrop MobileSundrop's Mobile Loyalty Integration Certified by Maitre’D -
Customer Reward Programs
Citi And Best Buy Teamed Up, Unveiled New Mobile Rewards App Called Citi ThankYou Rewards For iPhone And Android DevicesCiti and Best Buy Launch Mobile Rewards App -
Voice of Customers Programs
Loyalty Program Members And Overall Satisfaction Increased For Hospitality And Tourism Industry In 2011 2nd QuarteriPerceptions Releases Hospitality and Tourism Industry Report Q2 2011 -
Customer Loyalty Programs
thinksound Introduced Recycling. Rewarded, A New Headphone Recycling And Customer Loyalty Program To Help Reduce EWastethinksound to Launch Headphone Recycling and Customer Loyalty Program -
Customer Reward Programs
National Car Rental To Launch Fifth Annual Rent Rent Reward Emerald Club Promotion To Reward Loyal Customers In CanadaNational Car Rental Launches Rent Rent Reward Promotion for Emerald Club Members -
Customer Loyalty Programs
VOILA Hotel Rewards Welcomed Multiplus Fidelidade To Its Growing Roster of Reward Partners, Expanded Services In BrazilVOILA Hotel Rewards Network Expands in Brazil With the Addition of Multiplus Fidelidade -
Customer Loyalty Programs
RewardLoop Working On To Replace Customer Loyalty Cards With Quick Response Code Technology On Mobile PhoneVancouver startup winning investor loyalty with high tech twist on loyalty cards -
Prepaid Card Programs
Sprint And AmEx Announced New Prepaid Reward Cards Program, Offering Mail In Rebates To US CustomersMillions of Sprint Customers Get Faster, Improved Rebate Experience with American Express Prepaid Reward Card; Relationship Instrumental in Furthering American Express' Expansion in New Payments -
Customer Loyalty Programs
Student Price Card To Launch New Discount Program To Reward Loyalty of Illinois Student CustomersStudent Price Card Brings Its Loyalty Discount Program to Illinois Students -
Customer Incentive Programs
Incentives Provider Parago Named As A Finalist of 11th Tech Titans Awards For Its Reward Processing Platform SynergyMetroplex Technology Business Council Names Parago 11th Annual Tech Titans Awards Finalist -
Customer Engagement Solutions
Netop Empowered SMBs With Its New Customer Engagement Solution Live Guide Basic To Transform Online Customer ExperienceNetop Introduces Live Guide Basic -
Customer Experience Management
Leading CEM Solutions Provider Jacada Declared 2011 Second Quarter Financial ResultsJacada Reports Second Quarter 2011 Results -
Voice of Customers Programs
Vovici To Present Webinar With Coleman Company On Using Facebook And Custom Communities For Improving VoC InitiativesLearn How to Enhance Voice of the Customer Initiatives Using Facebook and Custom Communities -
Customer Reward Programs
Chatterfly Announced New Mobile Loyalty Rewards Platform To Eliminate Hassle of Traditional Paper Loyalty CardsChatterfly Unveils Mobile Loyalty App That Rewards Consumers for Supporting Local Neighborhood Businesses -
Customer Experience Management
AmDocs, Leading Provider of CES Expanded Its CES Portfolio By Acquiring Bridgewater SystemsAmdocs Completes Acquisition of Bridgewater Systems, Enabling Service Providers to Redefine the Data Experience -
Customer Feedback Systems
VOC Leader OpinionLab Appointed By Canada Post To Collect Customer Feedback Across 40 Post Offices In CanadaCanada Post and OpinionLab Work Together to Capture Customer Experience Data at 40 Post Offices -
Customer Experience Management
Pitney Bowes Partnered With ActivePath To Enhance Security Around Customer Communications For Financial InstitutionsPitney Bowes Business Insight Signs Agreement with ActivePath to Deliver Customer Communications Management Solutions to Financial Institutions -
Customer Experience Management
Integrated Recording And Analytics Solution Of Nexidia Deployed By Shaw Direct Call CentresShaw Direct Takes Customer Experience to New Level With Speech Analytics -
Consumer Insights Research
Ideal Shopping Direct Signed Multi Year Deal With Acxiom To Increase Consumer Engagement And Create Great ExperiencesIdeal Shopping Direct Appoints Acxiom to Support Customer Focused Marketing Strategy -
Voice of Customers Programs
iPerceptions Improved Revenue By 9% And Their webValidator Solution Added New Clients To Portfolio: 2011 Second Quarter ResultsiPerceptions Reports Record Revenue for Second Quarter 2011 Financial Results -
Customer Experience Management
CEC: Australian Companies Need To Focus On Improving Customer Experience Strategy To Sufficiently Maintain Their GrowthCustomer Experience Company releases inaugural Australian survey -
Customer Experience Management
Attensity Replaced Outside In Solution From Oracle With ISYS Document Filters To Embed Text Extraction Capabilities In Its CEM SolutionsAttensity Selects ISYS Document Filters to Strengthen Customer Experience Management Solutions with High-Performance Extraction of Unstructured Content -
Customer Loyalty Programs
Barclaycard To Launch Cartera Powered Shopping Platform Barclaycard RewardsBoost To Reward Valuable CustomersBarclaycard US and Cartera Commerce Partner to Boost Rewards for Barclaycard Customers -
Customer Incentive Programs
In Just One Year, Awards Network Doubled Customers For Its Online Incentive Programs And Loyalty ProgramsAwards Network Reports Sales Incentive and Loyalty Programs on the Rise -
Customer Loyalty Programs
Npower Rolled Out New Loyalty Scheme That Offers Exclusive Range of Vouchers And Discounts For CustomersNpower launches loyalty scheme to link its business customers to consumers -
Customer Experience Management
TeleTech Presented Webinar To Show How AtHome Associates Enable Better Customer Experience ManagementTeleTech Advocates for At-Home Models for Premier Customer Experience Management -
Customer Experience Management
Connectiva Systems Added Mobile Analytics To Its Customer Experience Analytics PlatformConnectiva Systems Launches Mobile Analytics -
Customer Loyalty Programs
Tops Markets Replaced Existing POS System With Retalix POS Software Application To Enhance Customer ServiceTops Markets Selects Partners with Retalix -
Customer Loyalty Programs
All Businesses of Groupe Aeroplan Reported Continuous Growth In Revenues For 2011 Second QuarterGroupe Aeroplan Inc. Reports Second Quarter Results -
Customer Loyalty Programs
New Customer Loyalty Program Hertz Gold Plus Rewards Launched By Hertz Offering Never Expiring Reward OptionsHertz Introduces Hertz Gold Plus Rewards Customer Loyalty Program -
Customer Retention Programs
Poll Results: 93 Percent Of Customers Planning To Increase Spending With Brands Offering Loyalty ProgramsLoyalty systems improve customer faithfulness -
Customer Loyalty Programs
Pitney Announced New Marketing Campaign To Promote Its CCM Expansion That Enable Firms To Build Customer LoyaltyPitney Bowes Launches New Marketing Campaign to Support Strategic Repositioning -
Gift Card Programs
Giftango Corporation Announced The Launch of Four Seasons Hotels and Resorts eGift Solution Which Provide Option of Instant DeliveryFour Seasons Taps Giftango to Power eGift Cards and Unforgettable Experience Award Cards -
Customer Feedback Systems
Hills Shire Council Launched New Contact Center And Online eRequest System To Help Residents Provide Real Time FeedbackCouncil to improve customer service -
Customer Loyalty Programs
To Prove Level of Customer Satisfaction Commitment, EuroPro Cleaning Announced New Customer Service ProgramEuroPro Cleaning Unveil their Brand New Customer Satisfaction Initiative -
Customer Satisfaction Surveys
Customer Satisfaction And Retention Analytics Provider Mattersight Unveiled 2011 Second Quarter Financial ResultsMattersight Announces Second Quarter 2011 Results -
Customer Feedback Systems
RightNow Recognized As Best Technology Solution Provider For Increasing Customer Experiences In Call CentersRightNow Wins 2011 IQPC Call Center Excellence Award -
Consumer Insights Research
Survey: American Users Find Sunday Newspaper As Most Preferred Channel For Coupons For Saving Money On Daily ExpensesConsumers Want the Best Deals: New Data Highlights Myriad of Techniques Consumers Use to Save Money -
Customer Reward Programs
Las Vegas Based Tavern Giant PT Pubs Launched Secret Rewards Program To Engage Female CustomersPT’s Pubs creates program to engender loyalty from women -
Customer Reward Programs
VIR Joined Hands With IMS To Educate Registered Agents On How They Can Easily Create And Earn From Cashback MallsVIR Partners with IMS to Offer Virtual CashBack Rewards Malls -
Customer Reward Programs
Stash Hotel Rewards Collaborated With Provenance Hotels, Now Stash Members Can Earn Points Towards Free Nights For Each Stay At Provenance HotelsProvenance Hotels Partners with Stash Hotel Rewards -
Customer Reward Programs
Adventures By Disney To Unveil Adventure Insiders, A Rewards Program For US Adult CustomersAdventures by Disney to Launch Rewards Program Adventure Insiders -
Bob Bell Nissan Launched Customer Loyalty Program One To One Rewards To Allow Owners To Earn Incentive Points
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Customer Experience Management
Forrester Report: No Single Vendor Or Product Satisfies All The Components Of An Online CEM EcosystemForrester: Customer experience management sets WCM tools apart -
Customer Loyalty Programs
Servcorp Launched Loyalty Program To Reward Customers Of Bangkok Virtual Office And Virtual Office Thailand PackagesServcorp Announces Loyalty Program, Bangkok Virtual Office, and Serviced Office Packages -
Customer Incentive Programs
Young America Launched New Method For Packaged Goods Manufacturers To Drive Consumers With Specialized Prepaid CardYoung America’s New Alternative to Traditional Product Sampling Eliminates Size, Shape and Perishability Restrictions -
Customer Experience Management
FactRight Selected Trunity Connect To Engage Financial Advisors On Its Educational Website Investaire.comFactRight, LLC Chooses Trunity Connect to Educate and Protect Financial Advisors... Impressed With Trunity's Flexibility and Ability to Engage the Audience -
Customer Experience Management
CEM Text Analytics Solutions Provider Attensity Released Results Of Sponsored VoC Survey Conducted By ThinkjarAttensity Announces Voice of the Customer Survey Results -
Customer Satisfaction Surveys
TeleSight Honored With Sears Partners In Progress Award In Recognition Of Its Customer Satisfaction Survey Work For SearsTeleSight, Inc., Honored with Sears Partners in Progress Award -
Customer Reward Programs
Winn Dixie Unveiled Fuelperks Card, A New Reward Card To Increase Customer LoyaltyWinn-Dixie and other retailers swap big savings to gain loyalty -
Customer Reward Programs
Points International Announced Strong Growth In Revenue And Profitability In Second Quarter 2011 ResultsPoints International Ltd. Reports Second Quarter 2011 Results -
Customer Experience Management
Customer Innovation And Cloud Technology Solutions Helped TeleTech To Sign Agreement With Sabre Hospitality SolutionsTeleTech Awarded Multi Year Agreement by Sabre Hospitality Solutions -
Customer Reward Programs
Ellicott Villas Announced Try Before You Buy Visits In The Form of Two Preview Programs For GuestsNew York's Ellicott Villas Fraction Resort Launches New Program -
Customer Feedback Systems
ForeSee Results Partnered By Keystone Solutions For Customer Satisfaction Measurement And AnalyticsKeystone Solutions Selects ForeSee Results as Premiere Partner -
Customer Experience Management
Angel: Businesses Need To Move From Hardware Based IVR To Cloud Based CEM Solutions To Utilize Voice Channel CompletelyAngel Viewpoint: Hardware Is Dead -
Customer Experience Management
Servion Unveiled Next Generation Solution ServCare To Replace Traditional Software Maintenance And To Ensure Quality Customer InteractionsServion Announces Comprehensive Product and Applications Maintenance Package -
Customer Experience Management
SpeechCycle Joined Hands With Novauris To Further Advance Speech Technology To Improve Customer Service ExperienceSpeechCycle and Novauris Partner to Enhance Leading Customer Service Solution -
Customer Loyalty Programs
BI LO Launched Its fuelperks! Loyalty Program In Chattanooga To Reward Loyal Customers ThereBI-LO Expands fuelperks! Loyalty Program to Chattanooga, Tenn. -
Customer Reward Programs
InnPoints Worldwide Launched StayCredits: A Web Based Guest Rewards Program To Provide Customizable Hotel Rewards SolutionsNew Guest Rewards Program For Independents -
Customer Acquisition Programs
Fournaise SurFournaise Survey: Customer Response And Engagement By Cross Channel Ad Campaigns Dropped By 19%Customer engagement with ad campaigns dropping -
Customer Feedback Systems
Vovici Merged Into Verint To Help Organizations With VOC Services For Collecting, Analyzing And Acting On Customer InsightsVerint Completes Acquisition of Vovici Amid Strong Market Reaction to Voice of the Customer Strategy -
Customer Satisfaction Surveys
Premia Mortgage Earned Highest Average Score And Net Satisfaction Percentage Among All US Mortgage ProvidersPremia Relocation Mortgage Ranked Highest in Customer Satisfaction among All Relocation Mortgage Providers in the U.S. -
Customer Experience Management
Focusing On Next Gen Multi Channel Contact Centers, Attensity Launched Its Respond Application To Fulfill Social Customer NeedsAttensity Announces Latest Release of Attensity's Respond application -
Prepaid Card Programs
US Bank Together With Online Penny Auctioneer SkoreIt Launched Prepaid Gift Card For Their Website MembersUS Bank launches prepaid gift card -
Mystery Shopping Services
Atlanta Based CEM Provider AboutFace Consulting Joined CXPA As A Founding Corporate MemberAboutFace Consulting Corporation Joins The Customer Experience Professionals Association As A Founding Corporate Member -
Customer Satisfaction Surveys
iPerceptions 4Q Survey Suite Enabled Thomas Cook To Improve Business Practices With Real Time Customer FeedbackiPerceptions' 4Q Suite Helps Improve Thomas Cook Netherlands Website Performance and Content -
Customer Survey Systems
Scantron Updated AllianceLink Financial Product With Quick Response Code Survey Distribution TechnologyScantron Announces QR Code Survey Distribution Capability for AllianceLink(TM) Financial Solution for Banks and Credit Unions -
Gift Card Programs
Synergy World To Integrate WOM Loyalty Program To Most Popular Social Networks With SNAP FunctionalitySynergy World Enhances Loyalty Programs with SNAP -
OptumHealth to Acquire Connextions, Inc.
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Customer Loyalty Programs
ChannelGain, Online Channel Management Solution Of RateGain Integrated With Stash Hotel RewardsRateGain Partners with Stash Hotel Rewards -
Customer Loyalty Programs
Next Generation Card Linked Offer Platform Launched By Cartera To Drive Revenue Growth For Loyalty ProgramsCartera Introduces Next-Generation Card-Linked Offer Platform, Accelerates Leadership Position in Card-Linked Marketing -
Customer Reward Programs
IHG Launched Priority Club Shopping, The First Global Shopping Rewards Program Integrated With Cartera CommerceIHG and Cartera Commerce Launch First Integrated Global Shopping Rewards Program -
Customer Reward Programs
Leading Travel Reward Program Management Platform Owner Points International To Join Canaccord Genuity Growth ConferencePoints International Ltd. to Present at Canaccord Genuity Growth Conference -
Customer Loyalty Programs
Retalix To Increase Shopping Experience And Customer Retention Of Russian Grocer DIXY Customers With Retalix POSRussian Grocer DIXY Selects Retalix to Enhance Store and Loyalty Operations -
Customer Loyalty Programs
FuzeBuy Joined Hands With Omnego To Enable Delivery And Redemption Of Gift Cards Easier From SmartphonesFuzeBuy Partners With Omnego to Deliver Mobile Gift Card Solutions -
Customer Experience Management
Gartner Recognized Alterian For Its Continued Investment In Products And Ability To Provide Measurable ROI To MarketersAlterian Recognized in Gartner's Magic Quadrant for Social CRM -
Customer Loyalty Programs
Hartsfield Jackson International Launching Loyalty Program To Improve Customer SatisfactionAirport plans mileage loyalty program -
Customer Experience Management
CEM Solution Provider Metrica Systems Launched Social Media And Cross Channel VoC Analytics SolutionMetrica Systems Announces Social Media and Voice of Customer Analytics Solution -
Customer Reward Programs
BestHotelOnline.com Launched Redeemable Customer Reward Program BHO Rewards To Reward CustomersBestHotelOnline.com Launches Reward Program 'BHO Rewards' -
Customer Loyalty Programs
2ergo Unveiled Customer Loyalty Solution VoucherNet To Enhance Brand Value And Improve Customer Retention2ergo enhances loyalty with new mobile coupon offering -
Customer Reward Programs
In Response To A Driver Survey TravelCenters Of America Unveiled UltraONE Loyalty Program To Reward Professional DriversUltraONE Kicks Off Restaurant Rewards Program at TravelCenters of America and Petro Stopping Centers -
Customer Loyalty Programs
Largest Hotel Loyalty Program Priority Club Rewards Offered Reward Nights At 50 Percent Off For Its MembersPriority Club Rewards' -
Customer Survey Systems
QuestBack Amalgamated With Globalpark To Provide Global Leading Enterprise Feedback Management ServicesQuestBack Merges With Social CRM Leader Globalpark -
RubyWallet.com Launches to Offer Incredible Daily Discounts and Loyalty Program, Making Diamond, Silver, and Gold Jewelry Affordable
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Customer Experience Management
Amdocs Survey: Amdocs OSS Transformations Benefiting Most Of Service Providers To Improve Customer ExperienceOSS Transformations Accelerating with 70 Percent of Service Providers Trying to Capture Operational Benefits, Faster Time to Market and Better Customer Experience, New Amdocs Survey Finds -
Customer Feedback Systems
Customer Feedback Systems Provider Confirmit Opened Its First Subsidiary Office In GermanyConfirmit's German Subsidiary Opens its Doors for Business; Customers are delighted with Confirmit's investment in Germany -
Customer Satisfaction Surveys
Allegiance VOC Platform And Satisfaction Surveys Helping 3Rivers To Improve Customer Engagement And Satisfaction3Rivers Credit Union Expands Wallet Share and Referrals by Improving Customer Experience with Allegiance -
Customer Experience Management
NetCracker Survey Results: One Third of Communication Service Providers Looking For More Comprehensive CEM SolutionsNetCracker Announces Results of 2011 Customer Experience Management Survey -
Customer Reward Programs
Miller Electric Manufacturing Launched Golden Ticket Cash Back Rebate And Sweepstakes Program To Reward CustomersMiller launches cash back rebate program -
Customer Loyalty Programs
Chase Released New Program: Now Customers Can Directly Bid On Gift Cards From Various RetailersChase Auctions: Use Rewards Points to Bid for Gift Cards -
Incentive Travel Rewards
New Incentive Travel Program To Increase Profits And Build Customer Loyalty Launched By Best Cruises And TravelBest Cruises and Travel Now Announce Incentive Travel Program -
Customer Loyalty Programs
Heritage Trading Launched Customer Loyalty Program Heritage Honors To Thank You Its CustomersHeritage Trading Introduces Loyalty Program for Dealers -
Customer Feedback Systems
Opinionmeter Enhanced Its Cross Platform Mobile Phone Survey Software With Mobile Web To Be Optimized With Any Mobile Phone PlatformOpinionmeter Achieves Full Cross-Platform Compatibility for Mobile Phone Surveys with the Addition of Mobile Web to its Mixed-Mode Survey Management Platform -
Customer Loyalty Programs
Viktor&Rolf Launched Custom Loyalty Program Viktor&Rolf Secret Service To Develop Long Term Relationships And Boost Sales With Its Loyal CustomersViktor&Rolf Secret Service CRM Program: Designed and Deployed by Brand Advocate -
Local startup - GiftZip.com - sold to global firm
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Customer Reward Programs
Next Jump Launched Ella, A Mobile App That Allows Shoppers To Earn WOWpoint Credits For Their LoyaltyNext Jump’s Mobile App Rewards Customers For Sharing Shopping Tips July 2011
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Customer Satisfaction Surveys
ExaGrid Performed Equivalent To Apple In NPS Score For Its Technology And Support Services: Onva Consulting ReportsExaGrid Customers Give Product, Customer Support and Performance Benefits Net Promoter Scores Comparable to Apple -
Customer Reward Programs
Le Parc Suite Hotel To Reward Its Loyal Customers With Largest Point Based Program Called Stash Hotel RewardsLe Parc Suite Hotel Partners with Stash Hotel Rewards -
Customer Experience Management
Low Costs And Customer Satisfaction Made Angel To Surpass Competitors: Became Market Leader In IVR And Contact Center ServicesAngel Named a 2011 Market Leader by Speech Technology Magazine -
Customer Survey Systems
Omega Awarded Webtrends With NorthFace ScoreBoard Award For Customer Satisfaction In Service, Education And TrainingWebtrends Honored for Customer Service Excellence -
Customer Loyalty Programs
Badgeville Landed $12 Millions Investment To Strenthen Team And To Meet Broad Market Demand of Loyalty And Gaming ServicesBadgeville, a loyalty program and social gaming provider, raises $12 million -
Customer Feedback Systems
Sirius XM Radio To Use RightNow CX Cloud Platform To Improve Customer Experience Across Multiple Interaction ChannelsRightNow to Power Multi-Channel Customer Experiences for Sirius XM Radio Inc. -
Customer Experience Management
Aspect Outpaced Seven Workforce Managemen Vendors In Customer Satisfaction Survey By DMG ConsultingAspect Earns Highest Rankings for Product, Innovation and Overall Vendor Satisfaction in Leading Analyst Workforce Management Report -
Customer Loyalty Programs
Brits Bingo Rewarding Its Loyal Players With New Point Based Loyalty ProgramBrits Bingo Loyalty Program Rewards Devoted Players -
Customer Feedback Systems
Medallia Key Account Experience Unveiled For B2B Companies With Additional Customized FeaturesMedallia Key Account Experience Offers Industry’s First Customized Solution to Help B2B Companies -
Customer Retention Programs
Kobie Marketing Received 2011 Gold Communicator Award For Designing Perks Gift Box Campaign For VerizonKobie Marketing and Verizon Communications Earn Two Prestigious Awards for Creative Excellence -
2 search engines that reward you for surfing the internet
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Customer Experience Management
StarTek Recorded Revenue of $57.1 Million and Reported 17% Growth In Offshore Revenue: Second Quarter Results 2011StarTek, Inc. Reports Second Quarter 2011 Results -
Reward Card Programs
Blitzly Launched Point Based Customer Loyalty Platform To Help Businesses To Improve Customer LoyaltyBlitzly: Customer Loyalty Platform -
Customer Feedback Systems
OpinionLab Survey: Optimization of Mobile Devices Gaining Rapid Demand To Be Used As Customer Feedback ChannelA mobile customer experience strategy a growing priority for e-businesses -
Customer Loyalty Programs
Aquafon Subscribers of Most Residential Tariffs Will Get New Points Based Loyalty ProgramAquafon launches loyalty programme -
Customer Reward Programs
Points Based Rewards Program To Make Small Business Investments More Rewarding Launched By Ink From ChaseInk from Chase Unveils Accelerated Rewards Program and Additional Enhancements for the Ink Classic and Ink Cash Cards -
Gift Card Programs
SparkBase Launched PayCloud Mobile Wallet, A Wireless Loyalty Card For Chicago Area Smartphones ShoppersPayCloud Does Wireless Loyalty Cards Without The NFC -
Customer Reward Programs
Zazzle Rings Launched Customer Rewards Program Zazzle Black To Celebrate Its Sixth AnniversaryZazzle Rings in Six Years of E-Commerce Success, Celebrates 20 Million Customers by Launching Loyalty Program -
Customer Satisfaction Surveys
SCI To Manage And Deliver Customer Experience For Toyota And Lexus Through Its Customer Satisfaction SurveysSummit Consulting Named CSI Provider for Toyota and Lexus Certified Collision Center Programs -
Customer Reward Programs
American Express To Launch Couponless Membership Rewards Program For Australian Customers Through FacebookAmex launches Facebook couponless deal -
Customer Acquisition Programs
RewardPort India Helped GMR Airport To Launch Customer Loyalty ProgramGMR airport launches GMR Hyderabad Connect Program -
Loylogic EarnOnline: The Next Generation
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Customer Experience Management
Empathica Consumer Insights Panel Survey: In Store Qualities In US And Canadian Grocery Stores Continue To Disappoint CustomersCustomer experience study reveals grocery incompetence! -
Gift Card Programs
Newly Integrated Gift Card Platfrom From Givex And Plastic Jungle To Provide Easy And Secure Way To Buy Gift Cards And Sell BalancesGivex and Plastic Jungle Announce Partnership to Integrate Gift Card Services -
Customer Feedback Systems
Customer Dish Unveiled Free Starter Plan Which Integrates Mobile Engagement, Customer Feedback And Text Marketing ToolsCustomer Dish Launches Free SMS Survey and Marketing Plan -
Customer Survey Systems
HDR Remodeling To Continue Using Guild Quality For Receiving Up To Date FeedbackHDR Remodeling East Bay Remodeling Contractor Achieves 5-Star Rating on Guild Quality Customer Survey Results -
Customer Reward Programs
CSV The Drugstore Giant Backs Off To Improve Customer Friendly Reward ProgramCVS Backs Off From a More Customer Friendly Rewards Practice -
Customer Loyalty Programs
The Perfume Shop Will Launch A Card Based Loyalty Scheme For Its CustomersPerfume Shop Launches Loyalty Card Scheme -
Customer Loyalty Programs
Stampt App Launched Digital Loyalty Cards To Replace Free Paper Card CouponsStampt Hopes To Replace Paper Coupons With Digital Loyalty Cards -
Customer Loyalty Programs
Future Group Partnered With Payback Loyalty Program To Reward Indian CustomersFuture Group Joins Multipartner Loyalty Program Payback -
Customer Loyalty Programs
To Add More To Its Engaging Shopping Experience P.S. From Aeropostale Initiated P.S. Rewards Loyalty ProgramP.S. From Aeropostale Launches P.S. Rewards: Free Loyalty Program for its Customers -
Customer Satisfaction Surveys
Stonegate Pub Company Launched Online Customer Satisfaction Survey To Enhance Mystery VisitsStonegate Introduces New Customer Satisfaction Programme -
Customer Loyalty Programs
Hariyali Kisaan Bazaar Launched First Ever Card Based Loyalty Program For Customer From Rural IndiaHariyali First Customer Loyalty Program -
Customer Experience Management
HauteLook Utilising RightNow CX Customer Experience Suite To Driving Sales And Empowering Contact CenterRightNow Powers HauteLook Contact Center to Deliver High End Multi Channel Member Experiences -
Customer Satisfaction Surveys
Stonegate Pub Company Expanded Its Customer Experience Improvement Programme With Retail EyesRetail Eyes Launches Satisfaction Survey for Stonegate Pubs -
Customer Loyalty Programs
Very Important Relationships To Offer Next Generation CashBack Rewards Malls For Financial InstitutionsVery Important Relationships Offers Next-Gen CashBack Malls for Fin Institutions -
Customer Loyalty Programs
Fresh And Easy To Introduce Loyalty Card Program Later This Year Which Will Be Called Friends of Fresh and EasyFresh and Easy to Test Loyalty Card -
Customer Loyalty Programs
Cardagin To Roll Out Mobile Loyalty Platform Across US After Receiving $4.25 Million In FundsCardagin Networks Grabs $4.25 Million For Mobile Loyalty Platform -
Customer Loyalty Programs
RewardLoop Launched POS Adaptor RewardLoop Connect To Enable Restaurants And Retailers To Deploy Mobile Loyalty ProgramRewardLoop Brings Secure, Transaction-Based Restaurant & Retail Loyalty Programs to Mobile Phones Via QR Codes and NFC -
Customer Feedback Systems
Mindshare Inviting Customer Service Analysts, Executives, And Experts To Its Third Annual ConferenceMindshare Packs Education and Action Into Its Third Best Practices Conference -
Customer Feedback Systems
CallCopy Launched Version 4.5 of Discover Workforce Optimization Suite Which Delivers Performance Management And Customer Satisfaction SurveyCallCopy Releases New Version of cc: Discover Workforce Optimization Suite -
Verint to Acquire Vovici
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Customer Experience Management
Announcement: Tealeaf Experts To Provide CEM Training Events In New York City, Chicago And San FranciscoMedia Alert: Tealeaf Announces User Group Meetings and Customer Experience Management Training in New York City, Chicago, San Francisco -
Reward Card Programs
Incentive Solutions Updated RewardTrax Technology Platform To Improve Reward Program PerformanceIncentive Solutions Announces Improved RewardTrax Survey and Quiz Capabilities -
Customer Loyalty Programs
RewardsNOW And CoreTrac Partnered To Help Financial Institutions To Cross-Sell Products Effectively And Rewarding Loyal CustomerBanking-Specific CRM/SFA Integrated with Loyalty Program Makes Recommending the Right Products and Rewarding Customers Easy -
Customer Satisfaction Surveys
Market Force Left Behind Major Competitors In Honomichl Top 50 List By Performing Extraordinary Over Past Five YearsMarket Force Overtakes Most Competitors on Honomichl Top 50 List -
Hilton HHonors Announces Return of Point Stretcher Rewards
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Customer Loyalty Programs
O2 UK Launched New Scheme In Its Loyalty Program O2 Priority To Retain CustomersO2 UK Prioritises High-street discounts for loyal customers -
Gift Voucher Programs
Wirecard Bank To Provide BONAYOU A Co-Branded Digital Gift Voucher Platform Combined With Gift Voucher CardsWirecard Bank Supplies BONAYOU Digital Gift Voucher Platform With Gift Voucher Cards -
Customer Loyalty Programs
Wingfoot And Bosselman Unveiled MAXXCARE A Card Based Loyalty Program To Reward Loyal CustomersWingfoot and Bosselman Announce MAXXCARE Rewards Program -
Customer Acquisition Programs
Affinion Group To Acquire Online Performance Marketing Pioneer Prospectiv DirectAffinion Group, Inc. Announces Agreement to Acquire Prospectiv, Owner of Daily Deal Innovator Eversave -
Customer Loyalty Programs
Affinion And VIPdesk Survey Identified The Most Important Aspects of Customer LoyaltyExceptional Customer Service Most Important Aspect of Customer Loyalty, According to New Survey of Loyalty Marketing Professionals -
Customer Feedback Systems
Opinionmeter Released New API To Get Real Time Access To Survey Data With Mobile Market Research Feedback PlatformOpinionmeter Releases New API Providing Real-Time Data Exchange With Its Mobile Market Research Feedback Platform -
Customer Feedback Systems
Vovici Enterprise Feedback Management Enabling DigitalMailer To Offer Competitive Advantage to Credit Union ClientsDigitalMailer Banks on Vovici to Deliver Member Feedback for Credit Union Clients -
Customer Loyalty Programs
CVS Caremark Launched Social Media Campaign To Support ExtraCare Rewards Loyalty ProgramCVS promotes digital rewards with social campaign -
CRC & Associates Partners With Vovici to Integrate Voice of the Customer for Faster Results
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Customer Feedback Systems
Sesame And Bankhall Rolled Out An Online Client Feedback Service For Network Members And Directly Authorised CustomersSesame launches TCF feedback centre -
Customer Retention Programs
Kobie Marketing Joined FreeCause To Upgrade Platform Which Offers New Ways To Earn Rewards Within Loyalty ProgramsKobie Marketing and FreeCause Announce a Groundbreaking Partnership to Revolutionize Merchant-Funded Rewards Solution -
Customer Experience Management
Empathica Helped Pizza Hut To Achieve Highest Customer Satisfaction Scores in ACSI RankingsEmpathica Congratulates Pizza Hut on Achieving the Highest Customer Satisfaction Scores in ACSI Rankings -
Sitecore Strengthens Customer Engagement Platform with New Online Marketplace
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Customer Feedback Systems
Expert System Unveiled Cogito Semantic Platform For Financial Institutions To Identify And Extract Value From Customer FeedbackSemantic Intelligence Comes to the Bank: Sentiment Analysis for Monitoring Customer Satisfaction -
Customer Retention Programs
New White Paper For Auto Dealer Loyalty Program Has Been Released By MediaTracMediaTrac Releases The Auto Loyalty Program White Paper -
Loyaltyworks Rolls Out Improved RewardTrax Quiz and Survey Features
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Customer Feedback Systems
MarketTools TrueSample Adopted By AskingCanadians For Online Consumer ResearchAskingCanadians Adopts MarketTools TrueSample to Ensure Research Quality for All Online Consumer Research -
Customer Experience Management
Real Time Insight Of Tealeaf Enabling Customer Agents Of Dollar Bank In Resolving Customers IssuesDollar Bank Selects Tealeaf to Support Its Commitment to a Flawless Online Customer Experience -
onsumers prefer providing reviews via texting, voice, or web surveys
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Customer Satisfaction Surveys
CCC ONE Total Repair Platform To Integrate With Customer Satisfaction Indexing Services From CSi CompleteCCC Announces Integration with CSi Complete -
Customer Experience Management Company TeleTech Acquires eLoyalty Corporation
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Customer Feedback Systems
Businesses Can Receive Anonymous Online Feedback With New Boxwire Customer Feedback SoftwareBoxwire Provides Customer Feedback Software for Businesses -
Customer Loyalty Programs
Whole Foods Market Hired ASTRALCOM For Implementing Customer Loyalty ProgramWhole Foods Market Picks ASTRALCOM to Help Cultivate Customer Loyalty -
Customer Loyalty Programs
BalticMiles Loyalty Programme Added Universal Music As A Redemption PartnerThe BalticMiles loyalty programme has teamed up with Universal Music -
Customer Experience Management
Sitecore Acquired Partner Pectora To Enhance Customer Engagement PlatformSitecore Adds Print Media to Customer Engagement Platform via Acquisition -
Customer Feedback Systems
Customer Feedback Analysis Of Feedback Ferret Benefited Silverstone Circuits To Collect Feedback In Real TimeSilverstone employs QR codes for customer feedback -
Google buys digital loyalty card startup
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Customer Loyalty Programs
Priority Club Rewards Members Can Redeem Priority Club Points With Tweetstakes, Shop n Earn And Many MorePack Your Bags...Because Priority Club Rewards is Helping You Pack Points All Summer Long! -
Frequent grocery fliers get 'elite' status
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Customer Loyalty Programs
Saksoft Provider of Customer Loyalty Management Software Solutions Acquires Synetairos TechnologiesSaksoft Acquires Synetairos Technologies -
Customer Feedback Systems
Diebold To Use CustomerSat Program From MarketTools To Enhance Its Voice of the Customer ProgramDiebold Chooses MarketTools CustomerSat to Take its Voice of the Customer Program to the Next Level -
Customer Reward Programs
Creative Use of Facebook Groups By Gilt City To Establish Private Loyalty Reward ProgramGilt City Uses Facebook Groups for Loyalty Rewards Program -
Customer Loyalty Programs
New Version of Loyalty Management Solutions From Comarch Extends Customer Interaction At Multiple Touch PointsComarch BSS/CRM Suite Enriched With The New Version of The Loyalty Management Solution -
Customer Reward Programs
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Welcome (back) to the Ideal Path Customer Loyalty Portal.
It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.Edit your company listing or upload your press releaseWeekly Newsletter on Loyalty Industry Happenings - Vendor Home
Focused resources for vendors in the Loyalty and Incentive space including:
Marketing resources for Loyalty VendorsUpload your Press Releases for inclusion all over our portalReview and update your Vendor Listing on our portalLearn how a Media Partner can empower your marketing reach - EXPLORE TOPICS
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What a job posting can tell you about a company's commitment to #socialmedia http://bit.ly/WvlteC
17 May 18:00:00 -
Editor's NoteWelcome (back) to the Ideal Path Customer Loyalty Portal.It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.…… Read More.
Loyalty IP on
