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    • Your CX's worst enemy? It's weak team members competing with strong ones ... and losing http://bit.ly/WTEnNI

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    • Is your company its own worst competition? Inconsistent CX from different team members can create new pressure points http://bit.ly/WTEnNI

      17 May 17:45:00

    • What's missing from follow-the-leader #customer facing programs? Internalization http://bit.ly/XIbxnz

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    • Why the C-level leadership is key to sustaining #customerloyalty http://bit.ly/14V62n2

      16 May 15:30:00

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Issue 2012.08.04
Will Your Next Competitive Advantage Be CX?
article: CX Strategy

Lessons in Programs Focus from a Tough Commodity Business

All the members of our team are big fans of cross industry learning -- meaning we find tremendous leverage in studying the challenges, approaches and strategies of other industries to gain unique advantage in our own industry.  In our minds, the struggles of the major airlines to compete in a hostile economic and business environment provides a strong lesson in how important it is to maximize ROI in customer focused programs.

When The Going Gets Tough….

Great strategies often bubble to the top when companies are facing their most trying times. Apple is a great example -- when Steve Jobs returned to ... READ MORE
editors' digest: Loyalty Industry
Cognizant: New Player to Leader in 1 Year | Cognizant leverages customer centric processes to achieve remarkable position in new market region ... READ MORE
news: Industry Survey

 In many industries, there has been an excessive shift towards lower costs and ... MORE

event: upcoming

The Summit features a powerful lineup of speakers ... MORE

Date: 2012-09-19
Location: JW Marriott ..., GA, USA
vendor: focus

Beyond Philosophy has pioneered new, proprietary CX methods for analyzing both the rational and ... MORE
 
 
 
 
  
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