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    • Your CX's worst enemy? It's weak team members competing with strong ones ... and losing http://bit.ly/WTEnNI

      21 May 16:00:00

    • One exceptional store manager demonstrates how #employeeengagement drives #brand power http://bit.ly/10hklQm

      20 May 14:30:00

    • 3 reasons to use #gamification within your teams to drive #CX http://bit.ly/XIbAzO

      20 May 14:00:00

    • 5 keys for a successful Voice of Customer effort http://bit.ly/Z3XlkY #VoC

      20 May 13:30:00

    • 3 reasons to use your newest product / services as rewards in your loyalty programs http://bit.ly/16ubVsi

      20 May 13:00:00

    • Looking beyond NPS for strong #customerinsights to drive business decisions http://bit.ly/14JnvCq #VOC

      20 May 12:30:00

    • What a job posting can tell you about a company's commitment to #socialmedia http://bit.ly/WvlteC

      17 May 18:00:00

    • Is your company its own worst competition? Inconsistent CX from different team members can create new pressure points http://bit.ly/WTEnNI

      17 May 17:45:00

    • What's missing from follow-the-leader #customer facing programs? Internalization http://bit.ly/XIbxnz

      17 May 17:30:00

    • Why the C-level leadership is key to sustaining #customerloyalty http://bit.ly/14V62n2

      16 May 15:30:00

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  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
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Issue 2012.07.13
How Close is VoC to the Centre of Your Business?
article: VOC Execution

Silencing naysayers that unwind your efforts at acting on VOC

Any company investing in data gathering programs will tell you that, ultimately, Actionability = ROI.   For example, in the context of a data driven customer segmentation program, Loyalty New Zealand's Managing Director recently pointed to the importance of identified segments 'seeming very real' and thus making segment based programs more actionable.

This kind of example points to a very important bar that companies need to meet to make the results of their data driven efforts more actionable and in ... READ MORE
editors' digest: Loyalty Industry
Keys To VOC Driven Product Development | Demonstrating strong impact of VOC on product plans is powerful with customers ... READ MORE
news: Vendor News

The 'My Iceland' programme, developed in partnership with customer experience management (CEM) experts ... MORE

event: upcoming

Attendees will learn key takeaways for strengthening their ... MORE

Date: 2012-09-19
Location: To be ..., MA, USA
vendor: focus

Empathica is a specialist in automating the measurement and management of customer loyalty and ... MORE
 
 
 
 
  
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