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Issue 2012.05.23
Real Business Gains by making CX a Company Wide Focus
article: CX Strategy

WeBank shows how revolving around customer is a good driver of business strength

What is your entire company aligned around?  There are a lot of different answer to that questions -- especially since so many companies evolve more organically than strategically.   The most proactive companies have identified that the ideal fulcrum for your entire business is the customer and their experience with your company?

The question of culture and its impact on customer experience (CX) speaks specifically to the question of alignment.  And that alignment or misalignment as the case may be shows itself in key efforts centered around the customer:

#1: Acceptance and actioning VOC ... READ MORE
editors' digest: Loyalty Industry
Consumerization drives improvement in legacy industries | Banks finding themselves pressured to make CX changes that should have been undertaken a long time ago... READ MORE
news: Company News

The American Customer Satisfaction Index (ACSI) has ranked DISH DISH -2.96% first among ... MORE

event: upcoming

8th Edition Customer Experience Conference is a highly ... MORE

Date: 2012-07-17
Location: Not Yet ..., IL, USA
vendor: focus

The Customers Shoes is an innovative and exciting customer experience design team with a ... MORE
 
 
 
 
  
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