Latest News
-
CSat with Airlines, Restaurants and Shipping Improves
ACSI Survey: JetBlue, Marriott and Subwa....
-
Big Jump in Twitter Customer Service Activity
Marked increase in high volume CX activi....
-
Mobile Experience is Critical to Business Success
But IBM study says most CMOs and eCommer....
-
Marriott Hotels Boldly Envisions the Future of Travel
Launches “Travel Brilliantly” Campaign, ....
-
New Study Shows Reward-Based Mobile Advertising Improves Brand Engagement and Loyalty With Consumers
Reciprocity and Rewards Key to a Success....
Country
-
USA
Temkin Group Launches CX Vendor Awards
New award recognizing providers that ass....
-
USA
Insurance Agent Succeeds Via NPS Internalization
Insureon succeeds by taking NPS to a muc....
-
UK
Weak CX Makes UK Utilities Vulnerable
CSat Survey: Newer and smaller players d....
-
UK
The Case of the Indignant Nightclub
Extreme example highlights pressure soci....
-
USA
Cruise Co Extends Loyalty Program Impact
Smart tweaks to existing programs extend....
Platform
-
Online
Flagstar Bank Turns to OpinionLab VoC
Highlights commitment to VoC and CX as s....
-
Mobile App
Foresee Partners With Branding Brand To Complete mCommerce Capability
Leader in mobile CX analytics brings int....
-
Mobile App
Restaurant Chain ASK Italian Put VoC at Centre of New Business Strategy
Replaces mystery shopping program with E....
-
Online
LocalVox Acquires Postling, Releases Product Suite 3.0
Two companies aligned under one philosop....
-
Online
CFI Group Launches Social Media Monitor to Bolster Traditional Survey Process
New technology captures and analyzes cus....
Services
-
Customer Experience Management
Weak CX Makes UK Utilities Vulnerable
CSat Survey: Newer and smaller players d....
-
Consumer Insights Research
State Govt Validates Decisions with VoC
Survey results show state transport depa....
-
Customer Loyalty Programs
Cruise Co Extends Loyalty Program Impact
Smart tweaks to existing programs extend....
-
Voice of Customers Programs
How To Make Good CX Better
Latest NPS client Response Mine Interact....
-
Customer Satisfaction Surveys
Thomas Cook Attacks Unflattering Customer Survey
Response highlight key vulnerability are....


