Drumbi and CUTech today announced a customer relationship management (CRM) alliance to deliver contact center business solutions that help credit unions and banks increase operational efficiency, enhance and retain customer relationships and support revenue growth. Drumbi is a leader in the emerging mobile customer service sector and CUTech is a leading provider of research, analysis, consulting and software solutions to the credit union and banking industry.

This alliance brings together Drumbi's market prominence in mobile-based customer communications technology with CUTech's deep understanding of credit unions and consumer banking operations, mobile financial services and strategies. The two companies will integrate offerings for enterprise wide multichannel communication solutions, including telephony, email, Web, chat and collaborative workflows. The alliance's joint offerings and marketing activity are initially targeted at credit unions with a deep commitment to improving the member experience by leveraging smartphone technology.

TrueContext Mobile Solutions Corporation (TSX VENTURE:TMN), a mobile data solutions company and maker of ProntoForms, has published a case study on how ProntoForms has improved the quality control and customer service procedures of global pest control enterprise RentoKil PLC. A sophisticated, enterprise-ready mobile workforce management solution deployed by over 1,800 businesses, ProntoForms incorporates a mobile application for leading device operating systems, a Web portal for managing users, and connectivity to back office systems. ProntoForms allows office-to-field, real-time dispatching and mobile data collection.

"We have an excellent QA program that evaluates the work of our team, but the administration side simply couldn't keep up. Each operation manager had to spend a couple of hours inputting audit information every week from paper forms; it wasn't easy to get them to buy in. Our team has really taken to using ProntoForms. Morale has also improved, as ProntoForms has led to workers being more willing to go ahead and conduct audits," explains Paul Kamzelski, Rentokil North American Director of Customer Service.

Industry Standard Research (ISR) today announced the availability of a new report titled 2012 CRO Quality Benchmarking – Phase I Service Providers, which provides service quality profiles for 12 Phase I CROs.

“PPD received higher ratings than any other Phase I CRO we surveyed in two key areas: Customer Loyalty and Overall Value,” explained Kevin Olson, CEO of ISR. “They also regularly received ratings across the service dimensions indicating performance that exceeded their customers' expectations.”

ISR’s report compiles data from 146 service encounters across 9 critical Phase I service dimensions, including attributes like Quality of the Phase I Unit’s Lead Investigator, Ability to Quickly Recruit Volunteers or Patients, Meeting Schedules and Timelines, Breadth of Services, and Low Cost.

Long Cadillac received excellent survey scores in several areas including the overall sales experience. In fact, over 95 percent of the women polled said they would definitely recommend Long Cadillac to their family and friends! As a Top Dealership, and as a result of its high consumer satisfaction scores, WomenCertified® is further honoring Long Cadillac with the Women’s Choice Award.

“Recognizing the top dealerships nationwide that are women-friendly and align with women-identified preferences is important to our mission at WomenCertified®, where we are women helping women make smart choices”, said Delia Passi, Founder of WomenCertified® and author of Winning the Toughest Customer: The Essential Guide to Selling to Women. “We are proud of Long Cadillac for taking ownership of their customer experience and creating a business environment that provides exceptional service both to women and men alike.”

Integrated Medical Systems International, Inc. (IMS), recently announced the results of its Net Promoter Score evaluation, with an Overall Customer Satisfaction score of 89%.

IMS, a surgical device management and consulting company, earned its highest marks in the Customer Service and Repair Quality categories and has continued to score highly in those areas in the last several Net Promoter evaluations. "Having a great customer experience score is critical to IMS's financial performance because it impacts both customer retention and new customer acquisition through word of mouth," said Cynthia Porter, President of Porter Research, a healthcare-focused research firm that conducted the survey.

Tagetik, a global provider of enterprise software solutions for Performance Management, Disclosure Management, Financial Governance and Business Intelligence, today announced it was recognized in this year's BPM Partners Pulse Performance Management Survey as receiving a near perfect score of 4.8 out of 5.0 for customer satisfaction. The results were first announced by Craig Schiff, CEO of BPM Partners (http://www.bpmpartners.com), the leading independent authority on Business Performance Management, during a recent webcast regarding essential strategies for budgeting, planning, reporting and consolidation systems.