TrueContext Mobile Solutions Corporation (TSX VENTURE:TMN), a mobile data solutions company and maker of ProntoForms, has published a case study on how ProntoForms has improved the quality control and customer service procedures of global pest control enterprise RentoKil PLC. A sophisticated, enterprise-ready mobile workforce management solution deployed by over 1,800 businesses, ProntoForms incorporates a mobile application for leading device operating systems, a Web portal for managing users, and connectivity to back office systems. ProntoForms allows office-to-field, real-time dispatching and mobile data collection.
"We have an excellent QA program that evaluates the work of our team, but the administration side simply couldn't keep up. Each operation manager had to spend a couple of hours inputting audit information every week from paper forms; it wasn't easy to get them to buy in. Our team has really taken to using ProntoForms. Morale has also improved, as ProntoForms has led to workers being more willing to go ahead and conduct audits," explains Paul Kamzelski, Rentokil North American Director of Customer Service.