Australian drivers have rated Avis Car Rental a cut above the rest, according to a new car hire customer satisfaction survey by Canstar Blue. Now in its second year, the independent study examined responses from nearly 600 customers who rented a vehicle in Australia in the last 12 months. Avis earned a five-star rating in six of the seven categories, including overall satisfaction, service, vehicle availability, booking process, cost and fee transparency and accessory availability, making it the top-ranked car rental company in the study.
“Avis has been telling the market that they ‘try harder’ for years and prides itself on providing a stress free, enjoyable car rental experience,” said Vanessa Brennan, chief executive officer of Canstar Blue. “The results show this work has paid off according to their customers.”