PivotLink, the leading provider of retail performance management solutions delivered via Software as a Service (SaaS), and ChatterPlug, the first provider of real-time customer experience and feedback tools for enterprise mobile applications, today joined forces to offer ChatterPlug's on-location customer feedback and satisfaction data within PivotLink RetailMetrix. This powerful combination gives retail executives and managers a complete picture of store operations by allowing them to analyze on-location customer engagement metrics alongside other key performance indicators.

Companies that delight customers improve business results, according to a March 2012 Aberdeen Group study, "The ROI of Best-in-Class CEM Programs." Aberdeen's study finds companies with "Best-in-Class" CEM (Customer Experience Management) programs that continually monitor and optimize customer feedback have lower customer erosion and higher year-over-year revenue from existing and new customers.

Today Customer Relationship Metrics, L.C. launches a partnership with Strategic Contact to create business transformation capabilities for companies to improve their customer experience performance.

Smart companies know customer experience is a competitive differentiator. Business intelligence enables a distinctive customer experience.

Most organizations don't have the time or resources to uncover insights and act on them. They are consumed with routine report generation and day-to-day demands. Many lack the tools, budget, and skilled staffing for "big data" technology investments.

This partnership fills that gap to enable companies to fix problems that are damaging their brands.

Neopost products and services are sold in 90 countries worldwide, and in 2011, annual sales globally were just over €1 billion. In the UK, Neopost employs 700 people, with 135 working from its Romford based contact centre.

Warren Tait, Customer Services Director, Neopost Limited, says, "At Neopost we are driven by the desire to meet the needs of our customers both internal and external, and to provide them with a customer experience that exceeds their expectations. We engage our employees, recognising both individual and team achievements and we celebrate and communicate their successes. Being shortlisted for these two awards underpins this philosophy."

The awards ceremony will take place on 2nd October, at the Hilton Park Lane Hotel, London.

Aito Technologies, a provider of customer experience analytics, announced Oman’s leading telecommunications company, Omantel, as a new customer for its customer experience analytics solution, Aito CEA.

Aito will provide insight and intelligence into Omantel’s customer usage. Omantel intends to gain a better understanding of the customer lifecycle and ultimately deliver a superior customer experience. Specifically, Aito CEA will help Omantel obtain insights into market trends, such as market segments, market share and market growth; customer trends, such as usage patterns, customer segments, profitability and churn; service usage patterns, offers and campaign performance; and network statistics, utilization and device information.

Omantel said it selected Aito CEA for its ability to quickly and easily unify the business, customer and network traffic data and provide centralized, easy-to-use real-time analytics out-of-the-box.

Marketers gather at this week's Forrester Customer Experience Forum to find ways to build great multichannel experiences. Forum sponsor, Rosetta, reviewed its recent research and experience around the application of mobile and tablet technology to the customer experience and offers these observations.

"Through client conversations and recent studies conducted via our Consulting practice, Search/Media team and in our in-house usability lab, it's clear that we are evolving from a 'property' approach to mobile marketing," said Daniel Blackburn, Vice President of Mobile at Rosetta. "We can no longer think in terms of apps, sites and campaigns in silos. Instead, savvy marketers combine these assets to provide real value to the consumer across the buyer's journey.

RedPrairie Corporation, a global supply chain and retail technology provider, says its new RedPrairie Commerce Suite 2012.1 is now available. The scalable suite of solutions helps retailers deliver on the vision of "Buy Anywhere Fulfill Anywhere" across the growing number of customer touch points.

RedPrairie Commerce Suite 2012.1 includes new modules and features that help retailers generate sales and customer loyalty by creating seamless and dynamic all-channel shopping experiences, with a 360-degree view of orders, merchandise and customer behavior, and integration with RedPrairie fulfillment solutions.