Paramus-headquartered Care Plus NJ, Inc. received the results of their 2011 Mental Health Corporations of America, Inc. (MHCA) Customer Satisfaction Survey and has once again been ranked number one amongst all MCHA agencies with five or more programs.

Care Plus has ranked in the top three for the last nine years in which they participated, garnering the number one ranking three times.

MHCA is an alliance of select organizations that provide behavioral health and/or related services. They have developed a series of satisfaction assessment surveys designed to measure and improve the quality of behavioral healthcare services. Clients provided responses to questions regarding their treatment and care from Care Plus. MHCA’s national database allows analysis of comparable data for benchmarking and identification of best practices.

CITGO Petroleum is launching CITGO Good Rewards, a summer promotion that allows consumers to earn CITGO Gift Cards with eight minimum purchases of $20 or more made with a Visa card enrolled in the program. Running from June 1 through Sept. 20 in all CITGO markets, the program is designed to give customers even more reasons to visit their locally owned CITGO stations for quality fuel.

We know that summer is an ideal time to offer rewards for consumers who shop at one of the almost 6,000 locally owned CITGO stations, said Alan Flagg, general manager of light oils marketing for CITGO. One of the great benefits of the CITGO Good Rewards program is that it recognizes consumer loyalty and encourages consumers to come back again and again to earn rewards for gasoline purchases that can be used for food and fuel for summer travels.

Aimia’s recently released study puts the spotlight firmly on what we would call the mechanical social media efforts of most companies.  Basing their findings upon a detailed segmentation of the users of social media, Aimia makes the strong assertion that the current emphasis on quantitative (likes, followers etc) measures of social media success is putting companies on the wrong track. 

Recognizing that there are distinct types of users on social media, Aimia suggests companies focus on understanding how those segments relate to their business and focus on achieving higher levels of customer engagement on social media.  Overall the big shift for companies will be away from the quantitative world of likes and followers to the more subjective (but higher business value) measures of engagement level and influence.

Jaguar has claimed the top spot in the JD Power/What Car? customer satisfaction survey after knocking Lexus into joint second place alongside Skoda. The Japanese marque has ranked number one for the last 11 years.

The Kia Sportage was rated as the most satisfying car to own, beating the Jaguar XF and Toyota Prius. The XF also gained 15 places from last year to take the Executive Car of the Year title.

Owners rated Jaguar’s dealer network more highly than any other. Despite not being built since 2009, Jaguar’s X-Type took second place in the compact executive category, behind the Lexus IS.

Swift Exchange, an innovator in the facilitation of global commerce, showcased its ground-breaking rewards payment platform with a live demonstration of its consumer facing online product and revolutionary mobile commerce application at its third semi-annual partner meeting on Tuesday and Wednesday, May 22-23, in New York City at the headquarters of DLA Piper, the international law firm. The high-energy meeting covered a variety of substantial accomplishments and featured 60 professionals, including members of the core leadership team, dedicated advisors, subcontractors and investing Swift Exchange members.

Participants spent two full days reviewing key milestones on Swift Exchange's continuing path to launching a revolutionary global commerce and loyalty operating system. The meeting provided a rich and transparent forum for addressing product interface, technology deployment, intellectual property expansion, security controls and go-to-market approach.

Virtela, the world's largest independent managed network, security and cloud services company, announced today that it has won the 7th annual 2012 Hot Companies and Best Products Award for 'Best Customer Satisfaction Program of the Year'. The awards honors achievements in every facet of the IT industry and are presented by Network Products Guide, the industry's leading technology research and advisory guide.

Virtela was recognized for its highly proactive and personalized support model which remains unparalleled in the industry. The company consistently outperforms both technology industry standards and its own service guarantees, proactively opening 99% of trouble tickets and resolving 95% of issues on the first call. Overall, 94% of customer satisfaction survey respondents in 2011 were highly satisfied or satisfied with Virtela's resolution of their issues.