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June 2013
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ACSI Survey: JetBlue, Marriott and Subway Top Their Industries
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Marked increase in high volume CX activity with 63% increase in brands sending more than 50 tweets per day
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But IBM study says most CMOs and eCommerce executives struggle to understand the omnichannel customer
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Launches “Travel Brilliantly” Campaign, Engaging Next Generation Guests
- New Study Shows Reward-Based Mobile Advertising Improves Brand Engagement and Loyalty With ConsumersReciprocity and Rewards Key to a Successful Reward-Based Mobile Ad Strategy
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Creates Digital ‘Journey to Happiness’and Delivers Multichannel Engagement
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Led by 70% Growth in Department Store Membership
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Mediterranean city becomes first to test smart city infrastructure built around 'big data'
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Are your customer experience decisions leaving a competitive opening?
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Customers evolve and companies have to keep up (just ask Jony Ive about iOS 7)
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OpenText WEB Tool Empowers Marketing to Regain Active Real-Time Control of Online CX
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Outback Steakhouse and Panera Bread Top Food Service List; Higher Customer Centricity Index Score Linked to Sales Growth
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Rising focus on customer engagement is major force in driving this market
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Inaccuracy of data impacting goal of engaging customers in an omnichannel environment
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Television, tablet, mobile and social use is converging as Australia’s multi-device consumption comes of age
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Providing a next-generation more engaging mobile shopping experience
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CX innovations allow a cleaning company to stay a step ahead
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Mobile operators competing on price alone is not sustainable - so they are turning to analytics to improve CX
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Empowering businesses to offer compelling, omni-channel experiences, helping to improve online sales and customer loyalty
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Walmart’s data scientists will now be able to work with big data directly and create impact faster than ever before
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A new way for dealers to interact with customer both in sales and service
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Leading Loyalty Platform Upgrades Design, Adds Facebook / Yelp Integration; New In-store Command Center Brings Advanced Data and On-Demand Marketing Campaigns
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IT services firm has been recognized for its exceptional customer service
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iInside’s innovative business intelligence tools help retailers, grocers and mass transit providers analyze indoor traffic data to drive profitable growth and increase customer satisfaction
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Scottrade and Travelers Insurance to Share Best Practices for Implementing Intelligent Customer Experience Programs
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New Residential and Business Applications Key to Accelerated Growth
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Primary purpose to enhance customer engagement strategies for organizations
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Highlights continual effort to measure this performance, coupled with ongoing training and process improvements
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New banking survey, done in participation with NGDATA, unveils that 80% of bankers believe mobile wallet adds value beyond banking; 71% believe Big Data will increase top line revenue
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Mobile Companion App 'Powered by TiVo' Enables Operators to Efficiently Deliver Custom Branded Solution to Subscribers
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Independent Review of Customer Service Solutions Highlights Multi-Channel CX Tools
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Audi of America launched a completely reimagined AudiUSA.com brand site that creates a far more immersive car shopping experience through a range of industry-leading new features
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Tech-Forward Hospitality Venues Offer Guests a Secure Charging Amenity for Mobile Devices
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The Average UK Adult Has Used 7.4 Different Electronic Communication Channels in the Past Six Months
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The more loyal a carrier’s customers and the more they recommend it to others, higher the carrier’s revenues
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Speetra's pulseM voice centric mobile app highlights innovation by vendors in the VoC space
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Does your company value brand and loyalty or not? Then why are you celebrating unredeemed rewards?
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Verint honors client company team members for extending the business impact of customer insights
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Businesses Report Productivity Gains of More Than 30% and Demand for Flexible Work Still Rising Globally
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Uses customer-generated content to impact product design
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Leading U.K. financial institution Nationwide focused on security and risk management to drive customer loyaalty
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Only 50 percent indicated customers as a significant priority
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Recognized for Actionable Intelligence Within Contact Centers, Back-Office and Branch Operations, and Voice of the Customer Analytics
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Exciting Firsts Announced at the Third CXPA Members Insight Exchange
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New Study by SD Retail Consulting Finds Lack of Effective Training, Service and Use of Technology Services in the Stores
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pulseM voice-activated, real-time application lets companies instantly hear what customers, employees think of them
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Estimated 14 trillion air miles have never been redeemed by flyers
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Despite recalls in China and Japan, Volkswagen is refusing to take trouble-prone models off the Australian market
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Company to Offer Parent-Child Agreement for Children's First Mobile Phones and Create Better Moments Advisory Board
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he fastest growing church insurance company in America selects Thunderhead.com solution for a faster, more cost-effective and integrated approach to Customer Experience Management
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Social and Mobile Integration, Shipping Options and Flexible Returns Drive Brand Loyalty
May 2013
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Gold Award in the Ecommerce/Shopping category of the Horizon Interactive Awards
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4 legged therapy takes on the rotten airport CX
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Accolades Recognize Organizations Defining the Next-Generation of Customer Service and Customer Experience Management
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New platforms offer superior access to customers forcing companies to adapt their programs into a single integrated delivery mechanism
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t-Retail Platform enables eBucks members to enjoy redemption shopping of favourite products
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Key for brands and retailers is to find ways to make buying in-store the best option
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New CustomerSat software empowers exes to drive strategic action based on improved capture, enrichment & analysis of the customer voice
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Helps develop a complete picture of the customer’s journey prior to purchase
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Extending your customer experience efforts to include customer facing partners yields greater success
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Using your loyalty program to power your core competitive strategy
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Monitise provides a mobile platform that empowers growth and innovation both today and in the future.
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Merchant SLAs Tied to Loyalty Programs Drive Need to Understand Business Impact and Minimize Disruptions
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“Watson Engagement Advisor”, a platform which allows Watson to assist customer service agents in organisations with providing data to customers.
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Enabling Businesses of All Sizes to Provide Unparalleled In-App Mobile Customer Service and Support While Dramatically Reducing Costs and Increasing CSat
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Rogers Communications, Canada's Leading Telecommunications Company, Launches Vicinity, a Loyalty Solution for SMB's Built on FiveStars' Loyalty Automation Platform
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Gathers feedback from both consumers and the companies that serve them
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Retailer topped list of local companies who were doing a “particularly good job” with its Flybuys program
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New Alliance Leverages Mobile Expertise to Improve Customer Experience, Drive Down Call Volume and Reduce Handle Times
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A SaaS solution that allows businesses to view their mobile customers’ True-to-Life User Experience™
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SDL's new Customer Commitment Framework™ provides predictive intelligence that business leaders can trust to drive CEM programs
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One element of a multi-million-dollar investment programme by SIA to further enhance the experience of its customers.
- Aspect Software Fortifies Front and Back Office Suite With Introduction of Real-Time Work ManagementDelivers process and workflow efficiency that creates exceptional customer experiences
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Making insights more actionable for clients
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Requirement for public transport organizations to create “digital relationships”
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New partnership expands TicketCity's ability to engage an increasingly social customer base
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New [24]7 research highlights need for financial services to make better use of customer history to know what customers want
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A holistic approach to customer service by delivering a unique blend of knowledge, process, data & channels that allows organizations to deliver exceptional experiences
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How Men’s Wearhouse Addresses Commerce in the Age of the Informed Consumer
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Hawkeye study brings together key attributes of leading programs
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Customers expect powerful multi-channel experiences via their smartphones
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ResponseTek CEO's YouTube video points us in the right direction
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Ten Thousand Guests Choose Not to Check in Traditionally
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Sophisticated interface increases predictive dialler choice for CATI users
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Verizon Tops in Multiple Industries; Comcast Makes Gains but Stays Low; Apple Slips While Samsung Surges
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Company Receives Omega's Prestigious NorthFace ScoreBoard Award For Exceeding Customer Expectations
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Aligning voice and tone to customer needs makes call centre interaction easier and friendlier
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In Gartner Magic Quadrant for CRM Customer Engagement Center in 2013
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Customer Intelligence Platform KnowledgeForce being deployed to support more than 7,000 Phillips66, Conoco and 76 locations across the country
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Winners were selected based on innovation, market potential, commercialization, stakeholder value and media buzz.
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The CX Innovation Awards recognizes new practices that improve customer experience
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Offering consumers a seamless experience
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Retail sector in danger of falling behind other industries as it fails to invest in unified communications (UC) technology
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Unified Dashboards and Mobile Additions Deliver Cross-Channel Analytics for Voice- and Text-Based Customer Experiences
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Implementing Spaces by Moxie as the platform for its multi-channel customer service initiatives
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Solution proactively engages web visitors to increase sales conversions and improve customer service
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Organizations placing priority on understanding and engaging with customer
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With Implementations in Over 30 Countries, Company Remains the Only Personalisation Provider to Achieve Distinction
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Comment on B2C highlighting the difference between CRM and true customer centric focus on CX
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Bridging the gap between traditional eCommerce and other sales channels
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A self-serve electronic marketing solution to increase customer acquisition & retention
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Research reveals the power of connecting social media with live branded experiences: Live Brand Social
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Mandate to Analyze Customer Survey and Support Data
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Acquisition Adds Social Commerce Capabilities to Company's Vision and Delivery of Omnichannel Customer Experience
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Customer insights & industry research has led to the introduction of 2 innovative, industry leading program benefits
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Allowing U.S. deployers to consolidate on a single ATM software infrastructure across their self-service fleets
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A robust multi-dimensional platform for consumer experience measurement
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The research highlights the cumulative effect of business interactions on the customer experience
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Only 18 percent of executives believe their company’s innovation efforts deliver a competitive advantage
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Using poll insights to facilitate decision making and ultimately driving better customer experience
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Digital coupon users represent a powerful force in shopping trends, a key target group for marketers in food and personal care
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A testament to NCR's continued focus on delivering a next-in-class customer service experience
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Survey Shows 81 Percent of Moms Respond Positively to Brands When Offered Rewards
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Sports brands use Brand Affinity's FanPhotos fan activation services to engage customers and build brand loyalty
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Alorica Helix awarded for putting the best CRM technology in the hands of the customer care agents to deliver the best customer experience.
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Continues to tap technology and push its omnichannel efforts forward
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MCX’s mobile wallet will offer consumers a personalized payment experience integrated with participating merchant offers, promotions, loyalty and location-based services.
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1st Annual Loyalty Report Finds 71% of Americans Have Room for More Loyalty Cards in their Wallets
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Jacada’s unified desktop, agent scripting, and process optimization solutions continue to support Telefónica O2 UK customer service and sales initiatives
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Consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to be their real-time payments provider, a recent FIS study suggests
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Bank improves telephone customer experience by allowing customers to be verified by the sound of their voice
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Sixth Largest U.S. Airline Partners With Responsys to Build Digital Customer Relationships
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Mobile based loyalty program that aims at gaining customer preference towards the brand
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A report from Forrester claims that for banks, customer experience is a more powerful loyalty driver than price- value perception
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Provides Mobile Leader with Real-time Visibility into Customer Experience
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CustomerCore enables insurers to differentiate and grow by understanding and delivering a superior customer experience across all channels and touchpoints
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Launches its PC Plus smartphone rewards program adding 10,000+ customers in 72hrs
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Creating a valuable customer experience through transparency sets the dealership apart from others
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Campaign Analytics Solution provides real-time, actionable BI to improve response rates, reduce communications costs, and increase ROI
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Multi-Faceted use of technology to improve patient experience recognized
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ForeSee Introduces the Word-of-Mouth Index (WoMI) The index distinguishes between promoter and detractors and active and passive participants
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“At Mike Shaw Buick GMC, the customer always comes first"
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To better analyse the shopping habits of Australians beyond its customer base
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Creates exclusivity and higher level of service clients known as "Airtel Premier"
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Focus on delivering consistent customer experience across platforms anytime anywhere
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Gaining insight into the experiences that site visitors prefer enables them to better compete
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Social Knowledgebase gives enterprises a new way to provide the right answers to customers
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Influx of merchant partnerships brings a mix of additional benefits to the Stage of Life Merchant Network
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An ideal solution for businesses large and small looking to manage client relations, customer loyalty, and promotions
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A tool for small-to-mid size commercial banks and credit unions to stay competitive – without breaking the bank!
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Satisfaction and loyalty is growing for many mid-market brands, rivaling upscale chains
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A simpler user interface that takes greater advantage of Joingo’s connectivity with Casino Management Systems to automate targeted mobile marketing campaigns
- SDL Selected by Prostate Cancer UK to Deliver Consistent Customer Experience Across Digital ChannelsSledgehammer campaign connects supporters via a unified approach to web, mobile and tablet
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For Western I Care - Reflections its innovative social media integration tool collaborated with CX management partner Medallia
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New Search Engine, Navigation and Content Enhancements Boost Customer Conversion Rate with Improved Search Efficiency, Shopping and Order Experience
April 2013
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Built with the scale and flexibility to seamlessly handle the growing complexities and speed required to effectively engage in intelligent customer interactions
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Retailers deploying mobile technology that enables consumers to check the provenance and sustainability of the goods in their stores
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Pairs company's NFC-enabled cashless payment terminals with the mobile wallet technology of Isis
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Delivers Real-Time Intelligence and a Powerful, Integrated View across Access Technologies, at a Fraction of the Price and Footprint of Traditional Solutions
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Partners with Aimia for developing the strategic framework as well as the implementation capability and Reward360 for the fulfillment of the program
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Leading Australia-based accommodations provider experiences 40% lift in online campaign conversions since deploying LivePerson platform
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Samsung partners with Best Buy to provide an inviting customer experience in every corner of the US
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Main objective is to fortify & improve upon the current technology in place to measure/monitor Net Promoter Score (NPS)
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The tougher and more disruptive the decision, the more customer insights are needed to support it
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Continues to demonstrate that loyalty programs can be shared in support and still deliver impact
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Expands it's presence in the mobile marketplace
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“Friends With Benefits”, the loyalty program has generated 10,000+ members in 90 days since the program’s launch
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Openet's technology delivers user controls and real-time usage information to Mobinil’s 35 million subscribers
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Recognizes the highest levels of achievement in using a feedback solution to generate positive organisational change, enhance business processes and/or boost business returns
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Adding financial-management tools & rewarding consumers could increase use of mobile phones as payment devices
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Buzz Points encourages a shop-local movement by uniting consumers, locally owned businesses and financial institutions to support local economies
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Health & Wellness customers to benefit from simplified shopping experience and access to GNC's premium products
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Empowers brands to deeply engage customers across social channels at scale
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Highlights value of formally integrating the VoC into the fabric of the entire organization
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The Plink mobile app was developed in partnership with LoHi Labs
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A partnership with Zappit to power its next generation Amplify mobile platform
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Grocery shoppers want to be engaged with personalized mobile interactions as part of their overall shopping experience
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World's first web browser that rewards users for surfing, searching, and shopping online
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Provides restaurants more resources to enhance the user experience and collect comprehensive customer data
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Proven end-to-end CEM system that captures the voice of the customer and acts on it
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Partnering with Vixia enables broader delivery of LivePerson's intelligent digital engagement solutions to the Japanese market
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Report analyzes the Global CEM & VoC Analytics market
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Results found in Cisco CX Report focused on retail banking
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Creates a seamless experience from the Internet to the physical retail network
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Introduction of a transit process that will improve overall passenger experience
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Redesigned to offer a more personalized and engaging experience to Rite Aid’s online customers
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We're skeptical the model will ultimately generate the kind of marketing returns to justify the costs
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Hawkeye National Survey compares some of America's best brand 'experiences'
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Helps create sharply targeted communications that drive a loyalty program that actually works for buyer & brand.
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Wants to develop a more integrated experience for customers
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US Airways’ website scores highest in site Responsiveness while JetBlue’s website scored highest for Reliability
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Enabling technologies empower Philippines' leading telecom provider to lower support costs and drive customer engagement
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Provides companies with comprehensive solution for increasing customer satisfaction and brand loyalty
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Giving Away 10,000 Tubes of Super Glue
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Coffee industry leader takes innovation to next level by offering loyalty benefits via channel partners and subsidiary brands
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India based IndiGo succesfully transforms from low-cost player to preferred business airline
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Extending its partnership with Oxfam to offer loyalty points for items donated to the charity.
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New offering encourages travel company to engage rather than fight the social and online 'conversation' surrounding their businesses
March 2013
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Pizza chain famous for the 30 minute guarantee risks alienating customers by shift to a quality and customer experience strategy
- NICE Fizzback Voice of the Customer Solution Selected by Virgin Money to Enhance Customer ExperienceReal-time Insights to deliver a better customer experience
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Rapidly rising levels of social sharing of product recommendations shifts definition of customer loyalty
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Is it possible that customer centricity is creeping into the business model of big financial institutions?
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Kmart Pumps More Than $150 Million in Points into SHOP YOUR WAY(SM) REWARDS Member Accounts
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New analysis of consumer loyalty trends reveals rise of the promiscuous shopper
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CEM specialist slams Net Promoter Scores, says just 12% of customers can be called 'truly loyal'
February 2013
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Missed opportunities abound as pricing focus dominates newest loyalty program
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Survey shames 60% of brands which knowingly fail online customers
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New program will allow the automaker to measure how many customers return to a specific dealership for their next purchase
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Revamped program targets personalization and deeper customer engagement
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Hudson Bay Co. increases focus on biggest spending customers with targeted rewards
January 2013
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New award recognizing providers that assist organizations in becoming more customer oriented
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Insureon succeeds by taking NPS to a much higher level by deep integration to business operations
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How lower customer satisfaction about food quality doesn't affect their intention to return again
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CSat Survey: Newer and smaller players dominate with simple CX strategies
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Survey results show state transport department is seeking validation of both decisions and KPIs
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Extreme example highlights pressure social media has put on businesses to become genuinely customer centric
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Smart tweaks to existing programs extends impact to brand visibility and lead generation
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Latest NPS client Response Mine Interactive demonstrates how the next stage of refinement is done
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Leading CX firm announces winners and finalists chosen by expert panel
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Highlights commitment to VoC and CX as strategic initiatives in both primary and mobile environments
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Hard Rock International Pays 'Tribute' to Loyal Fans
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CX leader shows vulnerability in area it has long dominated
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Utilities bringing cutting edge support platforms to the general public
December 2012
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Response highlight key vulnerability areas of potentially impactful customer surveys
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Pre and post sales customer interactions increasing dependent on social media
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We wonder if CX leads way down (as it does for companies on the way up)
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Makes Cutting Edge Loyalty Technology Available to SMEs
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Can it help independents compete against the big boys?
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Helps clients avoid lost impact of rewards from weak redemption options
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NP360 offers extensive free assessment of companies' individual NPS programs vs competitors
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Shortfalls in customer centricity, fine-tuning of rewards programs and using big data all to blame
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Seeks new tools to keep viewers during extended NHL strike
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Reaffirms its ambitious approach to harnessing the Social Data Layer for enhancing marketing programs
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New push for VIDEO bills (instead of paper bills) reflects end to end approach to CX enhancement
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Invests in specialist team of young tech-saavy trainers to enhance post-purchase CX
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Follows on success of is recently launched iMeet Community
November 2012
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Automaker takes cue from Apple to address in-vehicle tech glitches
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Quick start solution includes rewards collection, redemption and reporting
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Suggests companies should look for industry benchmarks or create their own to drive internal improvements
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Social media monitoring company to continue building out its business
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Shoppers Get Rewards for Visiting, Scanning or Buying
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Achieves "Highest Engagement Rates" of their Digital Marketing Efforts
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One million Absa customers use rewards offering
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Companies still have time to get on the bandwagon
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Leader in mobile CX analytics brings integrated access to "actionable customer insights" to mobile platform
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Allows companies to engage in real-time with customers when they need it most
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Findings highlight the importance of a segmented approach to CX
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Pressure building on mobile side for businesses of all sizes
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Continues push to build relationship with passengers as flight routing options expand
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Survey focuses solely on creating benchmarks around customer experience quality
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Puts CX at centre of business model that seeks to use online only model to maximum advantage
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Replaces mystery shopping program with Empathica multi platform VoC program
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Half hearted members undermining potential of community based rewards programs
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Completeness of industry picture achieved by two scoring systems and broad benchmarking of results
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Furthers commitment to goal of keeping customer at center of business strategy and product evolution
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Provides integrated personalization capability in purchase, loyalty and marketing efforts
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Two companies aligned under one philosophy of turning complex social processes into simple, effective and affordable system
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Nominations for customer-centric organizations being accepted until December 14, 2012
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New technology captures and analyzes customer perceptions through social media
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Proactive approach gets hotels out in front of unhappy customers and heads off negative reviews
October 2012
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The question is how vulnerable Apple really is to competing mobile devices
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Launch allows mobile-first or mobile-centric brands to ensure exceptional CX on any device
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Keeps customer control in the hands of companies while eliminating the hurdles and hassles of loyalty infrastructure
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Rapid growth shows importance of infrastructure for companies seeking to build social VoC programs
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Surprised? Lack of awareness is costing Brands engagement opportunities
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National Wireless Carrier Improves Customer Satisfaction, Agent Productivity & Workforce Efficiency through Deployment of Aspect Unified IP and Productive Workforce
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Being perceived as trustworthy has almost twice the impact on likelihood to not switch banks as having good customer service, the second most influential driver.
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Designed to make it easier for hotels to offer the best 'mobile conveniences' while generating more ROI opportunities
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Efficiency savings, greater control and enhancing customer satisfaction goal for collaboration
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Leverages the value of AIR MILES reward miles & the program's reach into 10 M Canadian households to reward & inspire environmentally sustainable everyday lifestyle choice
- Bridge2 Solutions and Affinity Solutions Launch Mobile Application To Revolutionize Customer LoyaltyLoyalty Platform Solutions Provider & Leader in Transaction-Enabled Marketing Launch First-Ever End-to-End Mobile Application for Loyalty Card Holders
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Ease of use, customization/branding & data gathering/analysis in one mobile loyalty program application
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Continues to be haunted today by -ve customer perceptions from 2011 among SMB's
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Immersing the customer in 'tailored' brand experiences
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Offering integrates cardholder spending patterns & behavior with an innovative platform that delivers personalized rewards, offers, loyalty incentives to the end consumer
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Partnership with telecoms (using NFC technology) allows consumers & merchants transfer money, make payments, or offer discounts & loyalty perks
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Likely rooted in superiority of social referrals from those in others' network above other forms of marketing
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Gartner emphasizes importance of 'correlated customer centric view across network, device and service layers'
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Dominates bigger players with combination of product, value and support strength
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Follows lead of many US retailers which have adopted mPoS
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Extensive survey program seeks feedback of both general public and government employees
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How many more statistics are needed to get the reluctant majority to wake up?
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Banks, Retailers, Energy, Software and Services Companies Adopt Satmetrix Technology Solutions
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New features simplify and accelerate the integration of a retailer’s ecommerce site with Facebook and Google+
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Incremental additions deliver big impact to VoC capabilities of clients
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Puts spotlight on the rules of engagement when it comes to pricing in a social media world
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Responded to client calls for mobile access to end customers
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Multi stage feedback process allows less emotional response to dramatic changes that affect customers.
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1 year later Qantas continues to face an uphill battle to recover CSat leadership following labour dispute shutdown
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With SAS, Marktplaats.nl (and EBay company) can immediately respond to new customer behavior trends
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Company born from consumer advocacy now also empowers companies to better address customer issues
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Combined offering will give companies a fully integrated social customer experience across social networks, websites, and mobile devices
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Recent reputation/brand crises make it clear that being active on social media in not an option for brands
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Reflects an understanding of where CX starts and stops for its customers
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Research shows companies unaware of weaknesses in basic CS areas
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Partnership exploits gaping hole for competitive challenge left by predatory banking practices
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We wonder if they're thinking ahead to when they stop being a 'free' service.
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Experts suggest a shift in the balance of power back towards consumers is needed
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Unifies the creation, distribution, redemption, and analysis of digital coupons, offers, and loyalty programs
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Extends usability and actionability of its social market intelligence tool
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New offering extends vendors involvement in clients surveying activity to include empowering market research with access to qualified responder groups
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Empowers clients to react and adapt rewards quickly to unexpected positive and negative customer situations
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Part of a transition to a service-oriented architecture
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Integrated social check-in, POS and loyalty programs allow personalized service and targeting of key customers
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Allows companies to increase rewards impact by easy conversion into 'cash' via mobile app
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30,000 foot view suggests that integration of different systems plays a key role in competitive advantage
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Effort reads like a playbook for any company looking to institutionalize customer centricity and loyalty marketing into its business model.
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Early indications are that rewards will be highly targeted at driving operational efficiency and retaining best customers
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KU team uses innovative approach to tackling question of ROI of CSat programs
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Going beyond simple feedback collection and reporting is now 'a must' for companies
September 2012
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Tops JD Power Credit Card Customer Service Ranking Again
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Smart Phone leader leverages its strong overall CX leadership to take aggressive competitive maneuver
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New Rewards Program for Local Grocery Chain
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Cross-channel marketing programs that drive ticket sales and increase customer retention and lifetime value
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A single, integrated platform ensuring consistent customer service across all channels including phone, email, live and automated chat, web self-service, and social media
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Behavioral analytics that support the design and development of new customer, ARM campaign management tool to upsell, retain & acquire new customers
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Quantum leap over traditional IVR technology seeks to automate cross platform customer service
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Bringing together like-minded merchants & communities of consumers & cross promoting both of them
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Loyalty a '2 way street', Ireland Starbucks breaks the rules of Loyalty
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Improved CX leads to higher C-Sat & Conversion Rates
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A nationwide customer feedback program to measure and manage CX in real-time is working
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Hopes to boost sales for 190,000 UK business sellers during festive season
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Banks using SM in tandem with mobile phones to inform, engage and serve customers
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iPhone & iPod touch users connect the free Target app to Passbook to store and access in-store discounts
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Uses tuition discounts to drive students to graduate within 4 years
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Telligent Community 7.0 designed to help businesses increase c-sat same time boost their bottom lines
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Aussies are the most tolerant of sloppy service - after Indians and Mexicans
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Vancouver, BC based co. that measures customer engagement inside stores
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Technology scales quality human review and management of customer content on social channels
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1st in the industry to combine product quality and the customer experience under one leader
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Freshdesk Arcade, a new game mechanics system for its web-based help desk software
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CEM focus 2/3's improve brand image & 6/10 provide competitive differentiation
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Loyalty cards account for around 40% of the weight of an average Australian wallet
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Like major political campaigns, key is to engage followers & turn otherwise passive observers into active brand ambassadors
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Also concludes that the tablet market is spurring PC makers to improve the quality of their products
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Engaging customers at every step of the shopping experience
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Single Customer View service for gaining valuable customer insight to improve relationship, retention & cross-selling activities
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Banks can tailor their own products, service and user experience to differentiate products and be more personalized and intuitive in their approach
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An indication that SM is still a very new phenomenon, but in fact, by overcoming this fear of customer criticism, it can inspire brand advocates
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This new platform is designed to give marketers a powerful new tool to energize audiences and turn consumers into advocates for their brands
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A game-changer: a no-effort, rewards-based interaction for both the customer and merchant
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Marketing, customer service and IT SM managers looking to use reviews, fans & ‘likes’ to improve their brand's reputation on social media must beware of the potential negative consequences on corporate reputation & profitability
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Multi-channel program allows access via web and mobile app -- leapfrogging many retailers rewards programs
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Strategy assumes connected team members will be able to enhance customer experience with real-time access to information
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Products at opposite end of pricing spectrum dominate satisfaction ratings
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Surprisingly poor showing has all large banks scoring below average ratings
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Suite of SaaS solutions help businesses to deliver personalized experiences across touchpoints
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Confirms importance of integrated payment and loyalty programs systems
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Using targeted investments to support customer acquisition and retention
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Mobile web experience for retail lags traditional retail web satisfaction significantly
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Nearing mastery of the reactive part of social media but proactive efforts lag way behind
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Marketers can create mobile marketing campaigns to increase customer engagement and drive incremental revenue
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Newer, smaller luxury chains appear to have advantage over established brands in tough economic environment
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Those who take advantage of all the facilities, perks, privileges and benefits their credit card offers tend to be more satisfied
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Customer analysis leading force behind new program
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Enables retailers to enhance Facebook Pages to engage, motivate fans & convert those individuals into customers
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Extends the CX advantage of the iPhone to the daily payments that most users make
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Perxclub Mobile App inspired by convenience, security and innovation
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New focus on taking 'positive feedback' and turning people into brand advocates based on positive interactions with the company
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Full suite of features to assist in one of a kind guest experience & engagement
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Widens feedback channels to include complaints & compliments
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Leverages communication channels to improve collaboration for a better CX, features smarter & streamlined CRM strategies
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Unique investor mechanism rewards expanding social footprint
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Puts spotlight on secondary impact of high customer satisfaction
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Social eMotion is trying to raise $500K
-
Focused on driving impact to include access to customer intent and satisfaction data
-
Customer centricity reflected in majority focus on IT investment for better passenger experience
-
JD Power study shows iPhone maker keeps winning the war by playing the game differently from its competitors
-
Ability to harness data from multiple channels now key part of customer centric strategies
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Similar to business world, social is changing the game for politicians too
-
HIghlights connection of increased number of 'applications' with overall satisfaction levels with devices
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Mobile app allows consumers to consolidate their loyalty and rewards cards and coupons into one spot
-
Establishes RewardStream as an emerging leader in the social referral and loyalty space
-
Customer Experience is one of the three primary strategic focus areas for Sprint
-
Boosts customer knowledge and cabin management with real-time information
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Drives both user generated content and strong contextual behaviors by users
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Extends focus on survey beyond its services to include general issue areas facing the municipality
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Newspaper surveys audience to understand needs and uses rewards to attract participants
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Effort to reverse high parking costs with loyalty card offers
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Growth in National level CSat because of increased satisfaction with cars & restaurants
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Enabling retailers to nurture loyal customers via tailor made offers
-
Cut throat competition between two top players leads to stretched infrastructure - leaving them vulnerable to wrath of netizens on social media
-
J.D.Power report covers wide range of sales related customer service
-
Uses generous reward program terms to generate stronger market position
-
Digital Wallet is less about payment & more an easier way to carry & redeem coupons & special offers
-
81% of employees would choose a Prepaid Card
-
Early warning system to healthcare provider to detect patient dissatisfaction
-
40% of Groupon Rewards customers are also using Belly Loyalty Program
-
Genesys survey shows Improving CS by telephone should still be the highest priority
-
The UniFocus GUESTScope Survey Solution informs them if the connection with patrons is being made
-
One card for multiple businesses & an app that allows swiping of smartphones for awards
-
CX driven partnership reflects the need for companies to differentiate in a tough economy
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Brings Sleek Intuitive App to Diverse NYC Customer Base
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Leading provider keeps it simple by using menu based system for self-management of services
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Software company successfully uses regular CSat surveys to support and guide key business strategies
August 2012
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Partnership goal is to reduce churn and to differentiate from cable & telco TV competitors
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Pushes reward program beyond 'earth'
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Overcomes the many breakpoints in many referral programs with end-to-end solution
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Touch-screen tablets making the customer reward process faster, more comprehensive & more user friendly
-
Loyalty programme using SM data to reward customers that promote the Brand on social channels
-
End-to-end direct mobile marketing and loyalty platform
-
Genesys Research Finds Big Business Still Uneasy with Customer Service Conversations Over Social Media
-
NPS based survey of UK skiers gives it top ranking
-
Tough economy forces home supply retailers to focus on the average customer like never before
-
The Economy is driving 'savings' v/s 'brand' as loyalty criteria
-
#1 for friendly and helpful staff, best facilities and good workmanship.
-
LoLa Loyalty program to help local businesses retain & build their customer base
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Enable its clients to address the mobile population using social platforms
-
'Genius Bar' major factor in C-Sat and Loyalty, according to a survey
-
DBS leverages analyses of customer interactions to streamline operations, improve c-sat, & increase revenues
-
Pointpal stands out as the only mobile loyalty solution company on the finalist list
-
Acquisition expands Aimia’s product portfolio & geographic presence in the U.S.
-
StatementRewards gives financial institutions a way to differentiate themselves
-
Reminder SMS program for installation dates and delivery times
-
$1000 incentive program focused on a 'specific segement' with a 'specific model'
-
The J.D. Power study measures customer satisfaction with credit cards
-
Solution to help the company take a more Customer-Centric approach across its retail fuel business
-
Clearly show that CX outdoes size everytime
-
Demonstrates tremendous opportunity that social media offers to companies
-
CEO attributes growth to focus on customer feedback
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Helps Comapanies Make Their Way In a More Mobile World
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Event Attendees to Learn How New System is Redefining Loyalty Solutions for Retailers and Consumers
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Existence of award alone reflects importance that companies need to place of keeping customers
-
Reflects shift in automakers focus from incentives to quality
-
Findings underscore the importance of understanding expectations and improving interactions with customers.
-
Equipment manufacturer uses loyalty program to drive equipment demand
-
Strengthens position in ever growing VoC practice area
-
Serves as valuable benchmark to Long View's competitors and others in the industry
-
Defense Department understands importance of both internal and external surveys to understand customer satisfaction
-
Emphasis on how real-time feedback can shape customer interactions
-
Highlights strong research prior to launch of program
-
Merges back office system with end-user real-time data
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Recognizes that CX begins during earliest phases of sales effort
-
Travel vendor commission wide ranging survey of customers
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Executives at Memphis hospitality conference cite critical role of online bookings
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Reveals new opportunity for companies to leverage customers as CS agents
-
Reflects growing investor interest in providers of customer focused programs
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New Product Offerings Meet Growing Demands of the Market, Cater to Increased Interest From Advertising and Marketing Agencies
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Turns feedback into shareable and engaging content across platforms
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Shows that rewards are effective tools in any industry
-
Survey shows importance of benchmarking for impact of findings
-
Survey reveals demographic shifts in home cooking market
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Survey seeks to define direction that customer management is heading
-
Quality improvement boosts customer satisfaction for automakers
-
An incentive scheme created exclusively for Eaton’s New Zealander channel distributors and resellers
-
Provides a unified platform for company programs
-
Multi-tiered customer rewards program which recognizes the most successful practices within the elite network of CoolSculpting Centers
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Featuring exclusive member only deals and percentage based rewards on purchases
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It allows outbound passengers on the airline to check their first case of wine free on their return flights
-
Aims to help businesses build loyalty with customers and attract new ones through social, mobile and email marketing
-
New feature will allow +UP rewards to be automatically loaded to the Wellness+ card
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Smart Rewards program will now feature more ways to earn points and many more options for redeeming them
-
Jewelry retailer places needs of customers first - not always a given in today's retail sphere
-
To launch company's first ever loyalty card called Balanced Rewards
-
Quarter highlights include a record number of mobile surveys completed and the launch of the latest Confirmit Horizons platform
-
Adding real-time, mobile customer engagement and risk intervention capabilities to decision management applications
-
New release eliminates barriers to delivering smart desktop solutions for BPOs and the enterprise
-
Engagement further solidifies Satrix Solutions’ commitment to the digital marketing industry
-
Webinar delivers pragmatic advice to marketers tasked with leading their markets with innovative customer loyalty programs
-
Enhanced integration transforms fleeting social customer interactions into lasting marketing assets
-
Using Mattersight's predictive NPS analytics, every captured customer interaction is given a NPS score, without needing the customer to complete a survey
-
82% reported that First To File's IP-specific features help them successfully accomplish their tasks
-
Impact 360 for retail financial services to advance staff forecasting and scheduling, further resource alignment and enhance workforce performance
-
Partnership integrates social web to social enterprise
-
Hively's Kudos delivers timely employee recognition and incentives to top customer service performers
-
Delivering customer care, retention, acquisition, and win-back by turning social shoppers into brand ambassadors
-
Local government shows businesses the way by defining feedback goals clearly
-
Recognized some fundamental differences between mobile and desktop users
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Provides longer term option compared to daily deals sites
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Focus on creating optimal feedback experience in-store
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Leverage ubiquity and singular identification ability of mobile
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Program fine tuned to reward both spending and activity level
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Identifies key factors across platforms that are applicable across industries
-
Announced the recipients of its Sage Development Partner Awards for 2012
-
New self-service solution voice activates mobile applications to enhance transactions and productivity
-
Liquid cardholders can download the Chase Mobile app and use features such as viewing account balances and transaction history
-
With JoynIn Pro, local businesses can engage their employees to share special offers directly with their social networks, all from a mobile phone
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To harness the power of real-time customer feedback to deliver the best possible experience to its customers
-
Guesswork no longer cuts it for companies trying to secure customer loyalty
-
Makes it easier for its prepaid card customers to save for the future with the new Regions Now Savings account
-
To measure and analyze the customer experience of its mobile-optimized site and mobile apps
-
According to postpaid “churn” numbers, no other U.S. carrier kept customers any better than big red
-
Study revealed that Sprint scored the highest in overall purchase experience
-
89% of the pilots are either satisfied or very satisfied with the services provided by skyguide
-
Helped by strong results at its Canadian and European businesses
-
Virgin America celebrates its fifth anniversary and officially launches an upgraded frequent flier program
-
'Get Found. Be Relevant. Be Consistent. Be Iterative.' Those four calls-to-action have laid the foundation for the new solution
-
Alliance Data will provide True Value with marketing-driven private label, co-brand, and commercial credit card programs
-
First-in-kind contest creates chance to win trips, merchandise, gift cards and up to one million points
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To gain insight into how customer feedback can be better utilized to enhance the customer experience
-
New feature drives viral discovery and adoption of customer loyalty programs through end-user sharing
-
MGM partners with Visa and Topguest to enhance the program’s value to increasingly social and mobile users
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To help companies develop stronger capabilities for customer centricity – or putting customers at the center of business strategy
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Leading social media listening platform to strengthen customer lifecycle services through social analytics and engagement
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Virgin Atlantic experiences increased conversion rates and higher customer satisfaction scores with LivePerson Chat
-
Tablet users on the whole are more satisfied with their tablets than with smartphones
-
Jet Privilege will be transferred to the marketing services company and the airline plans to ratchet it up into a larger retail-based coalition loyalty program to unlock greater commercial value
-
Local, Independent Roasting Company Using Mobile Marketing, Payments & Rewards App
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The research examines how customer experience (CX) management has evolved and where it is heading
-
The company is one of the most-used CEM vendors for the auto industry
-
Listen & Act Solution recognized by Hypatia Research Group for turning social analytics into actionable insights
-
Replacing a mystery shopping programme, the new solution invites customers to provide feedback online through printed cards
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Pew survey contrasts with heavy carrier focus on network speeds
-
Firm's satisfaction ratings high at a time when national customer satisfaction with computer software has Slipped
-
Program celebrates customer loyalty with double points, special redemption offers
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New research reveals a marked increase in the number of UK consumers turning to credit cards that offer rewards
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Enables passengers to earn airline miles when they spend money with participating merchants at the airport
-
Partnership creates unique cross-channel marketing offering
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Launches a new solution to help organisations gain real-time insights into market trends and customer sentiment
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BeautiControl provides innovative, high-quality skin care and cosmetics combined with personalized services and unforgettable customer experiences
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InteriorMark’s reputation is backed by years of customer satisfaction, and they strive not only to provide top quality products, but also to educate their customers
-
Shares recent survey results, reporting a 94.8 percent customer satisfaction rating
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A universal loyalty program that doesn’t require users to download an app, checkin to a location, or carry around a punchcard to get points
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The cost of offering the discounts impacted the company’s profit margin
-
At halfway point, not all marketers wowed by summer program
-
Company is trying to eliminate the need for loyalty punch cards in a very low-tech way
-
Net Promoter survey reflects company's commitment to customer success
-
RewardTrax Total Recognition Suite helps companies improve in areas like morale, productivity and employee engagement
-
62% of respondents have no mobile survey policy or don't modify surveys for mobile users
-
Global gamification leader expands presence in UK and throughout region
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Providing its members with broader access to the Wyndham Hotel Group portfolio of brands
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Big revenue impact of member offers affects overall company performance
-
Reinforces growing trend towards integration of customer programs across platforms
-
Coordination and Integration both focal points for webinar
-
Using strategy in rewards design helps impact bottom-line beyond revenue numbers
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Brings integrated listening and response capability to Indian businesses
-
Uses after sales service as jump point for gaining leadership
-
Chase demonstrates how targeting loyalty program features can drive uptake
-
New services designed to help clients enhance customer satisfaction by optimizing the operating efficiency of their contact centers
-
CareOne customers speak candidly about debt and share their experiences
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Aiming of help businesses succeed with loyal, productive and happy staff
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Grocery loyalty programs had the highest amount of participation for both genders
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Selects Clarabridge to monitor what is being said in real time about its 27 brands across social media outlets
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Hively's customer feedback platform enhanced with employee rewards feature and Tango Card partnership
July 2012
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McDonald's, Starbucks and Chipotle see softer guest traffic growth in U.S.
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Achieving a high customer satisfaction rating of 4.5 stars has earned True Built Home, Inc. the prestigious CMUS Talk of the Town Customer Satisfaction Award
-
Announces the commercial availability of a Canadian reward and incentive solution, the WRL Canada Visa Card
-
Provides a customized experience for Partners which allow them to integrate Vendor rewards programs to support their business processes
-
Joins Key Ring network to gain access to new customer pool and real-time promotions engine
-
Partners with iCapture and Archelon Enclosures to Enhance Customer Experience
-
Study finds severe impact of online buying experience on new customer acquisition
-
Unique Self-Improving Software Allows Continuous Improvement of Customer Experience
-
Fueled by steady growth in customer experience management demand
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Customers who have the tiered service plans are less satisfied with their carrier's customer service than those with unlimited data plans
-
While Vudu came in first, Apple iTunes and Amazon Instant Video also scored higher than Netflix
-
First card-less loyalty solution that integrates mobile and social technology into point-of-sale (POS) systems across the country
-
Changes to the program include no blackout periods, earning two points for every dollar spent and $5 in rewards for every 500 points earned
-
Partnership will help them to take their Net Promoter program to the next level
-
Launch of new Customer and Employee Loyalty (CEL) program expected to enhance working environment and overall CSat
-
Brings an excellent reputation to home improvement in Virginia Beach
-
Customer Service Delivery Platform (CSDP) announces a partnership with SERVICE 800
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Management of the customer experience in healthcare is an emerging business requirement
-
91% customer satisfaction measurement a baseline for improvement
-
Badgeville's behavior platform is first to market with solution to incentivize, track, and reward behavior
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Utilities faced with challenge of balancing customer expectations with business realities
-
Example of direct management of key audiences by external partner
-
Key strength in ability to integrate with standard CRM packages
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Vendor closes the loop for companies seeking to understand and nuture their strongest promoters
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Parking experience drives customers away from city centre location
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Enables companies to engage customers in social media and apply customer service discipline, metrics, and resources
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Participants can use their smartphones to check and redeem points and scan merchandise to check availability
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Brings real-time updates, third-party integration and enhanced user personalization to social network app for London 2012
-
Won the best use of social media to enhance loyalty award from the 2012 Loyalty Awards
-
Consumers are more satisfied with their experiences shopping at CARQUEST than at any other auto parts store
-
Aims to help e-commerce businesses with actionable data analytics tools to improve customer retention and reduce customer churn
-
Figures from Roy Morgan Research show banks mostly held their ground after taking a negative turn in satisfaction earlier this year
-
An enhancement to the carrier's existing customer loyalty program that will add even more value for its most frequent flyers
-
Resource for consumers to find the hidden values, discounts, and benefits in their loyalty and rewards programs
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Program provides new competitive edge to community financial institutions while benefiting local small businesses and consumers
-
BankMyRewards offers financial institutions the opportunity to expand customer engagement and loyalty through cash back saving
-
Integrates with existing CRM systems enabling a holistic customer engagement and feedback management program
-
Alliance to deliver leading-edge technology to the contact center
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Mobile data solution positively impacts global pest control enterprise
-
They also regularly received ratings across the service dimensions indicating performance that exceeded their customers' expectations
-
Long Cadillac received excellent survey scores in several areas including the overall sales experience
-
Earns highest marks in the customer service and repair quality categories
-
BPM Partners' Research reveals the year's top performance management vendors and customer satisfaction ratings
-
All 800+ Macy’s locations now feature shopkick’s valuable rewards and offers
-
Not only are customers frustrated with changes to their fee structure, but many are also confused by the changes, leading to the lower satisfaction
-
Campaign launches online holiday shopping season in July for consumers who love the holidays
-
Program set to launch exclusively in Southern CA and Texas stores in 2012
-
Businesses can increase their presence on popular networking sites without increasing the workload for marketing staffers
-
Rewards users for buying things they always buy, paying with their phones, connecting with friends and signing up their favorite places
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Fun and easy way for families to earn rewards through each Kellogg product they purchase
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To help customers derive deeper meaning from millions of social conversations
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This unique service recovery and coaching process drives increased effectiveness of NPS and customer experience programs
-
New social media tool brings true customer service key performance indicators to Facebook and Twitter
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Includes gamification, mobile platforms and data-driven marketing integration
-
New Freemium platform allows for usability, user experience, and voice of the customer feedback to be conducted as part of a daily routine
-
Philanthropy, rebates, word of mouth make loyal customers true partners with businesses
-
Customer Experience Professionals Association adds SAP America as gold sponsor, Vision Critical as bronze sponsor
-
Reduces average handle time by nearly 30 percent and gains comprehensive view of customers with award-winning customer service
-
Debuted at the top spot on a customer-service index of social-media websites, including Facebook Inc., which sank to a record low
-
New offering available to multiple industry verticals seeking an incentive solution for employees and customers
-
Petco discovers critical customer experience trends with LP Insights in pilot program
-
Ally Bank's customer-centric approach to banking is earning a trusted reputation among consumers
-
Recognized based on an outstanding average customer satisfaction score
-
LoyaltyMatch OnDemand SaaS platform powers Clarins customer rewards program in the USA
-
Re-designed suite includes new and enhanced capabilities to deliver “next-generation web experiences”
-
Recent developments include making use of Facebook’s Timeline, participating in Pinterest and creating a "Connect" page on their website
-
MMHI Global is based on 40,000 guest surveys each quarter and includes over 100 performance measures
-
Customers ranked the company the highest in customer satisfaction among large utility companies in the West
-
Announced the completion of a strategic implementation of Sales and Service Performance Management for Menora Financial Services
-
Will share best practices for shaping interactions in real time to help increase revenues
-
Mercedes-Benz scored highest on 2012 prospect satisfaction index
-
Wins top honors from contact center world for best customer service
-
Improves support for SMB and commercial customers and delivers an optimized mobile experience
-
The offering provides organizations the flexibility to access documents remotely from the cloud
-
Research highlights customer loyalty as the highest priority investment for growth
-
Business owners can create loyalty and rewards programs for consumers who use cash as their preferred method of payment
-
Enables companies to build successful VOC programmes that drive business change and generate ROI
-
Recognized for providing customers in Australia with an outstanding rental experience
-
Strengthens leadership in customer experience management for the wireless industry
-
Launch provides yet another driver of revenue to not only St. Regis Hotel, but to significant network of hotel partners around the globe
-
Global incentives leader ranked amongst the top 30 U.S. promotion agencies by PROMO 100 list
-
Promises points-based rewards, more communication and marketing tools, plus extra benefits and promotions for members
-
Creates independent provider for multi-channel customer service solutions across agent, web, social, and mobile experiences
-
A new direction in their customer strategy focused on feedback from real consumers about their experiences with the retailer
-
Will share insights about the impact of multichannel customer interactions on contact center key performance metrics
-
SAS(R) real-time decision manager provides contact center agents with real-time intelligent customer recommendations
-
Customers win leading analyst firm's 2012 voice of the customer awards with support from Verint software
-
Version 9.0 delivers actionable voice of the customer insights directly to contact center staff to drive continuous improvement
-
VOC program improves product repurchase rates and identifies factors leading to product loyalty
-
Chooses leading subscription billing platform to enable real-time, online transactions across multiple currencies
-
Kiwibank continues to outperform its bigger rivals on the customer satisfaction front
-
Display retargeting ads remind consumers to reconsider and purchase
-
KLM Airlines, T-Mobile and Sony Mobile are the most active brands in responding to customers and prospects on Facebook
-
A loyalty program that rewards Adknowledge's highest performing publishers with a variety of perks and financial incentives
-
78 percent said they need to increase customer satisfaction; and 69 percent cited a need for improved service quality
-
Omaxe ropes in Ameyo as technology provider to power their customer interactions
-
According to FuzeBuy research 70% of consumers report wanting virtual gift cards either in their email or on their mobile phone
-
B2B marketers are using video but have mixed feelings on the ease of customer engagement
-
The aim is to give the airline a more personal touch when serving important passengers, such as chief executives of financial companies
-
New program defines process by which SEO resellers can reduce customer turnover
-
Prepaid providers increase customer retention and sales by integrating advanced mobile marketing technologies
-
Alpha Flight Guru, continues to grow by providing services to businesses that online booking sites cannot offer
-
Mobile compatible websites and the increased use of smart phones and tablets are tripling response rates to customer satisfaction surveys
-
Top companies on American Customer Satisfaction Index and National Customer Satisfaction Index UK outperform market
-
Works with Fanbox to give consumers new gift card services at all of its Canadian locations
-
Not all customers are created equal - that’s the idea behind a new product from Y Combinator-backed loyalty startup 500Friends
-
Highest Customer Satisfaction Among Auto Insurers in the Southeast Region
-
Selects Incentivated to create and deliver mobile CRM solutions for its loyalty clients
-
Offers cardmembers a complimentary return domestic flights and a luxury hotel stay for each year of membership
-
Binary Tree offers more incentives to switch solutions
-
Track customer satisfaction in real time using a text messaging service
-
To acknowledge the loyalty of those who have retained their membership for more than two years
-
CIC enhancements designed to ease management of cloud-based and large, distributed contact centers and enterprises
-
Bush Australia realized that their customer satisfaction can be improved through after-market services
-
Customer ideas will be incorporated into the department’s strategic plan as a living document that brings a fresh & innovative approach
-
Airlines to offer double trueBlue points/skywards miles promotion
-
NICE is the only vendor to receive a perfect rating of “completely satisfied” in any category
-
Enables SpeechStorm customers to deliver a rich, dynamic customer service experience on iPhone and Android for everyday scenarios
-
Companies competing in this space will strive to boost consumer spend at each visit by providing a one-stop store for all their needs
-
Platform provides sophisticated survey and panel management capabilities to maximise insight for marketers
-
Further enhances the scope of the customer services it provides via the Facebook and Twitter social media platforms
-
New technology provides websites the ability to engage readers
-
Enterprise social intelligence company recognized for product excellence and customer success
-
Independent research firm cites excellence in incorporating customer insights into everyday decisions
-
Powering real-time social media analytics and engagement for the enterprise
-
Using social media as part of a loyalty strategy is still a relatively new practice
-
Unique opportunity for CX leaders and professionals to share their experiences and to network with and learn from their peers
-
Crimson Hexagon analysis of online opinions reveals new considerations when determining consumer satisfaction with the Airline industry
-
Leading organizations receive innovator of the year awards during Verint’s annual driving innovation customer conference
-
Result of valuable feedback from Rewards 'R' Us members and 'R' Us credit card holders
June 2012
-
Allows retail executives to analyze on-location customer engagement metrics alongside other key performance indicators
-
Business intelligence Insights drive tangible changes with innovative partnership
-
Recognized for meeting the needs of customers and providing them with a experience that exceeds their expectations
-
Intends to gain a better understanding of the customer lifecycle and ultimately deliver a superior customer experience
-
We can no longer think in terms of apps, sites and campaigns in silos. Marketers need to combine these assets to provide real value to the consumers
-
Helps retailers generate sales and customer loyalty by creating seamless and dynamic all-channel shopping experiences
-
DNA selects Ericsson to provide a CEM solution based on UDC for real-time data consolidation and exposure
-
Fueled by steady growth in Customer Experience Management demand
-
Enables companies to serve more customers through more channels while providing a streamlined experience for customers, agents and managers
-
How Covario experienced improvements in customer loyalty and retention thanks to a successful Net Promoter Program
-
This key industry recognition is the latest signifier of Badgeville's dominance in global gamification market
-
New capabilities further differentiate industry's leading voice of the customer analytics portfolio
-
Barclaycard US, Cisco, and The Vanguard Group are the winners of the 2012 Awards
-
Marketers have concerns about the impact their retention programs are having on customer loyalty
-
By reducing the risk of service downtime, Novell is able to boost customer satisfaction and drive revenue growth
-
ParAccel analytic platform cuts analytic run time from months to minutes
-
Success is a direct result of the ability to continually innovate new capabilities that keep pace with changing consumer behavior
-
Combining email and chat into a single platform helps reduce agent inefficiencies and increase customer engagement and cost savings
-
Launches customizable social engagement platform, uniting today's multi-generational workforce through web-based recognition
-
J.D. Power and Associates: customers tolerate rate hikes when notified in advance and given options
-
Top 3 priorities of retailers - connecting with customers, enabling associates to become knowledgeable and empowering the IT organization
-
Oracle is planning to build a new product strategy centered around customer experience management
-
Gathering and utilising consumer feedback will be the determining factor in business success this year
-
Shoppening addresses the problem of having too many membership cards and discount coupons
-
Consumers can now turn everyday purchases into potentially huge savings at the pump
-
Gives merchants the ability to request referrals and reviews from their customers at the point of sale
-
Has embraced social media fully by launching its customer reviews site for the clients to leave their testimonials and feedback
-
Satisfaction with ANZ is declining slowly every month since December 2011
-
To stay on top year after year is a result of listening to customers’ feedback and executing against a plan
-
Enables the hotel group to recognize current guests while dramatically broadening its reach to the entire VOILA Hotel Rewards network
-
Not only has Choice Privileges proven to be very popular among travellers, it has also added tremendous value for franchise hotel owners
-
Leading Global Brand Chooses Mobile Gamification Solution For Little League Baseball Promotion
-
McDonald's, despite being the top fast food company in revenue, ranks in last place in customer satisfaction
-
Results of this survey speak to Vitacost.com's consistent commitment to customer satisfaction
-
Exciting opportunity for Wisconsin residents looking for ways to use their Frontier EarlyReturns miles
-
Mobile users can monitor surveys in real-time, take action to respond to customer trends and issues
-
Allows companies to purchase case management capability directly from Get Satisfaction
-
Delivers social mechanics to drive engagement in real time across a company's web, mobile, and application touchpoints
-
Makes it easy for cardholders to earn bonus points every day at their favorite in-store or online retailers
-
Helps organizations use the voice of their customers to drive operational excellence
-
Introduces new capabilities for the enhancement of its business clients' NPS programs
-
New enhancement gives consumers bonus reward points and access to discounts, coupons, local merchant deals through new web portal
-
Loyalty program that allows merchants to reward loyal customers with rewards
-
Utilises digital technology to give instant reporting and better customer engagement
-
Will deliver a credit card program that rewards Bon-Ton cardholders with incentives and offers to drive brand loyalty
-
Enables Severn Trent Water to increase customer satisfaction while adhering to water service regulations
-
Enables businesses to improve mobile usability, raise customer satisfaction and increase online ROI
-
JetBlue scores well for providing an experience that matches its customers’ expectations
-
Now Plink members can earn rewards that can be redeemed at leading brands
-
First complete solution to ensure the quality of dynamic cloud services
-
Partnership shows JetBlue's focus on excellence in customer service
-
Antenna Software research finds brands continuing to spend on mobile apps, while struggling with low customer adoption
-
Acquisition combines feedback engine and research expertise to give businesses greater insight into customer decision making
-
Customers will enjoy added benefits and privileges as Pantaloons green cards are PAYBACK cards now
-
Satisfaction among low-cost carriers improved for the third consecutive year
-
Most Canadians are collectors, but some opt for immediate rewards while others save for big ticket vacations
-
It shows that customer satisfaction is a critical key performance indicator for the company
-
By using Eptica, AirAsia achieves a significant reduction in contact centre costs, despite dramatically increasing user numbers
-
Optimizes content to create a differentiated customer experience and drive long term growth
-
Joint collaboration is demonstration of the added value they bring to corporate travel
-
Focuses on cutting expenses and boosting traffic in its stores
-
A benchmark for brands to incorporate social media sentiment into overall customer experience strategy
-
Overall satisfaction with self-directed investment firms increases, despite a continued decline in satisfaction with trading charges and fees
-
Conversocial survey indicates 30% expect response within minutes
-
Highly satisfied customers tend to be less influenced by price than are customers with lower satisfaction
-
Retailer recognized for successful digital gift card program powered by eGift leader
-
Offers clients the ability to identify brand promoters and detractors, and respond in real time
-
Aiming to garner loyalty from its travel agent partners
-
Millennial Generation is transforming how companies and brands develop long-term customer loyalty
-
While channel preferences and usage vary, the need for the contact center to address complex customer interactions is a common trend
-
Company focuses on reducing customer costs and creating a return on investment
-
Tops in customer satisfaction because of the reputations for caring about service and solving people's 'pain' points as they travel
-
Makes it easier for businesses of all sizes to connect with their customers on mobile devices, wherever they may be
-
Address three common pain points: choice, security and access
-
Helps company leaders to build customer loyalty and establish market leadership
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Allows a user to store everything from tickets to boarding passes to loyalty cards all in one place
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Mexican insurance co shows that customers want to be heard by the president of the company
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Brings efficiency and expanded marketing capabilities of digital programs to new markets
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Combination of soft benefits and enhanced convenience to drive CX
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Verint Solution to Enhance Customer Service and Satisfaction
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Leverages help from other customers to address unaddressed issues raised on social media
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Engaging loyalty programs empower traditional (offline) businesses to match the data gathering of online players
-
Leveraged customer feedback and market research to design more impactful program
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Recognizes strong competitive and business impact of rewards programs
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Arms length endorsement for company in space where satisfied customers are rare
-
Sets goals of greater customer input and real-time response capability
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Provides evidence to support greater investment in mobile by all companies
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Target specific customer pain areas that warrant the investment
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360 degree view of case history gives CS reps context to better respond to complaints
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Primary focus is turning satisfied customers into active brand advocates
-
Reinforces need for segment based platform strategies in loyalty programs
-
Empowers multipoint response to feedback including resolution and compensation
-
Recognizes and leverages customer service as starting point for the next sale
-
Continues trend of major retailers rewarding store visits and product interaction
-
POS integrated loyalty extends impact beyond rewards to allowing greater customer engagement
-
Highlights challenges for retailers meeting evolving demands in tough economic times
-
Helps maximize different sources of Voice of Customer
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Breaking free of the typical technology mindset, Adaptive Planning leverage CX to drive adoption of cloud based solution
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As consumers continue to accept and participate in cutting edge loyalty programs, their expectations are evolving
-
Improves actionability of customer feedback data
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Solution empowers utility customers to perform common self-service functions
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Lack of CX domain expertise a key factor in companies failing to successfully execute well intentioned CX programs
-
Provides benchmarks when measuring CSat in website interactions
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Companies now have the power to replace limited IVR tools with rich mobile apps for CS
-
Suggests that incentives are a key tool for driving success with channel partners
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Allows consumers to use smart phone barcodes to collect and redeem rewards
-
Case Study Highlights Impact of Regulator Imposing Fines on Utilities for Poor CX
-
Measured on Overall Customer Satisfaction, Value for Money, Support Responsiveness and After-Sales Care Based on User Survey
-
Highlights competitive vulnerability of products which lack rewards program
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Highlights direct connection between call answering and revenue opportunities
-
Multi-channel communications platform includes mobile, voice and web capabilities
-
Automates analysis process and delivers executives with wide view of CX
-
Innovative program rewards customers for helping to reward employees
-
Company expands definition of loyalty to include social activities that promote the brand
-
Relaunch of businesses to be anchored around insight-powered CX
-
Allows rewards 'stacking' and offers more benefits than competitors
-
Recent upgrade of ticketing infrastructure allowed introduction of rewards program
-
Focusing on generating another level of user engagement via rewards
-
Survey combines NPS, CSat and brand elements assessment
-
Leverages Visa Offers real-time messaging platform
-
Aimia Study Makes Case for Segmentation-Driven Social Media Strategy
-
Study assesses satisfaction at product, brand and service levels
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Leading the way in integrating loyalty with commerce/POS solutions
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Award focuses on objective measures and benchmarking of CSat performance
May 2012
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Creates unified customer experience across mobile and live support
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Leverages increased interactivity and engagement to drive program impact
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Creates end-to-end customer acquisition to retention solution for local businesses
-
Delivers trends and benchmarks for multiple industries
-
Rated Highest Among Banks in Auto Dealer Loyalty
-
Highlights need for critical mass in loyalty program rewards
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Recognized for streamlining and facilitating information flow needed for customer retention
-
Identifies key drivers of satisfaction with website experience
-
Leverages examples of leading companies applying VOC for business advantage
-
Adds yet another layer to their behavioral analytics capabilities
-
Wide-angle survey covers three key areas of customer perceptions
-
Plans to implement for campaigns across its 16 tri-state area bars
-
Glasgow International Airport leads the way for airports seeking to pursue a COMMITTED CX enhancement initiative
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Rest recognize that result was business problems and lost sales opportunities
-
Estabishes single metric as foremost for companies to measure upon
-
Sets industry standard with zero complaints in 1 year period
-
Despite industry's reputation, PawnUp still tries to add customer service element
-
Focuses on creating a long-term relationship between merchant and consumer
-
Idea is to monitor all the digital word-of-mouth going on about a company
-
Recognizing a product or customer type's importance to your busines helps focus CX efforts
-
Compiled as part of their commitment to quality management certification
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Internal mutual support culture spills over into client relationships
-
If engagement and data collection are key, why are so many merchants setting the effort bar so high for customer participation in loyalty programs?
-
For successful mobile engagement over the long term, a controlled multi-channel approach is the key
-
Quantum leap beyond punchcards delivers growth of repeat business
-
Highlights enhanced targeting capabilities on mobile platforms
-
4 key capabilities for strong social-enabled customer service
-
Makes unstructured data from across platforms infinitely more valuable
-
Cloud based integrated call handling system ensures maximum customer experience quality by connecting resources globally
-
Company cites high quality customer experience as main reason for rapid growth
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Extending global reach ensures customers stay locked in to rental company no matter where they travel
-
VLSI CSat survey measures broader set of metrics than most industry surveys
-
Extends reach of rewards programs beyond purchases to also encouraging different activities
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Furthers the alignment of employee recognition with customer focused programs
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Cross platform capture of VOC is critical to connecting with younger generations of buyers
-
Hyundai invests in major CX systems upgrade -- seeks another angle on gaining competitive advantage
-
Amex steps into social games arena with partnership
-
Highlights importance of integration of CX related analytics into broader systems
-
The win-win of customer feedback programs means ROI for companies and better CX for customers
-
Recognized for building customer loyalty by giving customer service representatives quick access to all relevant information
-
Saygent's mobile feedback system allows mobile app providers to actually hear the VOC
-
Shows leadership in harnessing the voice of social customers to drive its business forward
-
Allows service providers to take a customer-centric approach to improve customer loyalty by ensuring a high quality service experience
-
Enhanced features allows AudioGO to offer loyal customers bigger savings on products
-
Uses predictive analytics to empower more targeted experiences based on past customer behaviour
-
Product evolution reflects shift from technology to customer centric product development focus
-
Empowers deeper customer analysis including cross platform influence and purchase impact
-
Brings POS integrated loyalty program to Microsoft's Dynamics retail solution
-
Reflects increasing importance of member based rewards programs in current economic environment
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VOC is an ongoing effort in B2B businesses as customers own economic and business challenges keep shifting
-
LiveOps empowers companies to be more aware of social feedback that is currently going unnoticed
-
Flexible customer centric pricing model brings offering closer to needs of target customers
-
Print industry leader makes capital invetment to achieve leap in regional customer experience
-
Core offering still drives ultimate customer satisfaction and renewal rates
-
Reflects growing trend of loyalty systems integrated with POS Payment systems
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Leverage simple, fair and contract free offering to top satisfaction surveys
-
High ratings for call center and website reflect company wide effort to improve CX
-
Vista Bank seeks to increase interaction with customers and participating area merchants
-
POS integrated loyalty system further empowers retailers to ensure customer retention
-
Whitepaper tackles connection between brand focused employees and stronger customer relationships
-
Survey company attributes leadership atleast partially to narrow focused range of products
-
Rewarded for using CX program to generate consistently high CSat scores over a year
-
Incorporates gamification with industry leading feedback technology to drive customer engagement
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Recognized for turning customer feedback data into sets of focused actionable data
-
Software leader suffers from same decline as its industry
-
Burger chain keeps up with mobile trend in industry
-
Netbase add features to allow social interactions to be handled as professionally as more traditional channels
-
Agencies align to concept that integrating backend system key to multichannel CX quality
-
Highlights innovative option for solving long standing economic problems in loyalty space
-
Investment in social media intelligence infrastructure drives concrete gains for businesses
-
Online provider uses NPS to enable benchmarking impact of enhanced customer service
-
Reflects Increasing competitive importance of CX in wireless industry
-
Results reflect customer focus in dealings with clients in financial difficulty
-
Focus of partnership is on innovation in the area of Voice of Custome
-
Provides companies with access to preselected samples of users when panels are key factor in surveys
-
System balances the need for actionability with allowing customers to provide feedback in freeform
-
Cognizant leverages customer centric processes to achieve remarkable position in new market region
-
Sets the standard for transforming unstructured data into structured content for deep customer engagement programs
-
ClearAction's B2B Customer Experience Market study spotlights key success factors
-
Pinpoints key factors for sustainable marketing via new channels
-
Member Loyalty Group provides innovative solution for empowering NPS programs of credit unions
-
Study shows that enhanced CX is a cure for macroeconomic driven drops in customer satisfaction levels
-
Express targets timeliness of communications and signup 'fall off' with bar code enabled mobile loyalty system
-
Engagement reflects Blue Nile's investment in turning occasional shoppers into 'lifetime customers'
-
Reflects importance of a loyalty / retention solution as part of marketing solution for SMB's
-
Verizon uses network quality and free training to reduce churn despite lower pricing and competitor offers
-
Highlights loyalty program's value as data source thereby enabling better tailoring of offers to most active customers
-
Survey gives retailer highly focused assessment of state of affairs with most important customer segment
-
Award shows that social is becoming increasingly mainstream and central in customer service programs
-
Temkin study reveals critical success factors for achieving customer centricity
-
Focus is on driving engagement with more relevant content on an individual basis
-
Live calling by mystery shoppers creates confidence in survey results
-
Integrated POS and VOC solution differentiates and drives response rates for merchants
-
E-tailer becomes the CX Benchmark for Online Retail Experiences
-
Streamlines the collection and analysis of customer feedback to influence satisfaction levels and strategic planning
-
Helps businesses engage customers by immediately providing digital content, such as videos and catalogs
-
Merchants are desperate to find ways to compete outside of direct price competition
-
Enable Customers to Efficiently and Easily Implement Identity Proofing and Voice Biometrics in their IVR Environment
-
CEB Finds Current Marketing Strategies Make Buyers Less Brand Loyal
-
A Reward Program That Offers Engaged Users Discounts On Tickets, Merchandise And Other Items
-
Allowing Agencies To Run Customized Incentives Campaigns To Promote Customers’ Brands On Any Social Network
-
Survey Takes Broad Approach To Recognizing Leaders For Both Satisfaction And Business Success Factors
-
Axiom EPM Included On BPM Partner’s Core List Of Performance Management Vendors For 2012
-
A Customer Feedback And Social Media Referral Solution For Restaurant Operators
-
Offers Its Members In-Game Rewards, Discounts And Freebies For Using Their Services While Playing Their Favorite Games
-
Study also quantifies the increased broadcast power of consumers due to social media
-
C3 Uses Its Advanced Platform For Identifying, Prioritizing And Managing One-On-One Social Conversations At Scale
-
It's taken a while but convenience stores have transformed their brand and CSat levels
-
Singapore Airlines Continues To Invest In Providing Customers With Unsurpassed Levels Of Comfort And Convenience
-
Extends Leadership in Multi Program Card Systems With More Secure Card Production
-
Airline Continues Efforts to Drive Loyalty Program Redemption Value for Customers
-
Targetbase Stands Out For Its Analytics And Strategy Offering As Well As Its Program Support And Creative Capabilities
-
Knowledgeable sales staff is the key driver of Customer Satisfaction with Sporting Goods brands
-
Can Mobile Experience help in building stronger Customer Retention?
-
Social Media not just for promoting brand but also becoming a key customer service platform
-
Loyalty Program Will Combine Business And Personal Banking Rewards
-
VIPdesk Research - 27% Of Loyalty Program Members Prefer To Utilize A Mobile Device To Access Loyalty Program Features
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Punchcard Gives Smartphone Users Access To Rewards From Millions Of Businesses Of All Types
-
Customizable Widget That Can Be Placed Anywhere A Brand Wants To Offer Clients Answers And Input
-
A New Social Gift-Giving Service For Facebook Users To Give, Receive And Redeem Free And Paid eGift Cards
-
Surprising 54% of Indians Have Used Social Media to Push For CS Response
-
Coles Relaunches FlyBuys Card To 8 Million Households - Includes A New Discount Proposition
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Learn How Customer Experience Best Practices Can Drive Operational Improvement And Customer Loyalty
-
Customer Service Contact Centers Refer To A Logical Set Of Technologies And Process Engineered To Support The Customer, Regardless Of The Channel
-
Study shows importance of segmented approach to VOC programs
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Results prove surprising but also create opportunities for action
-
Study highlights the empowerment of buyers by social media
-
Interview with founder of travel loyalty specialists Simpliflying
-
Restaurant chain extends impact by rewarding social activity by "promoters"
-
CX during buying process, including timeliness of key information, represents a key factor in conversion rates
-
Customer centric strategy focused on wellness helps acquire more loyal customers
-
Reflects Strong Segmentation Strategy at Play in Analysis
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Study results suggest banks shouldn't let pricing competition diminish their focus on building loyalty via CX
-
Valuable Lessons for Businesses in All Sectors
-
Article Highlights Importance of Checking Assumptions with Customers
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City Utility Undertakes Strategic Feedback Effort To Assess Customer Touchpoints
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Allows Companies to Perform Own Survey Analysis with Launch of New Online Tool
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NICE Redefines Customer Service Experience for Smart Mobile Devices
April 2012
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Overall combination of technology and services recognized
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Targets success from a combination of employee and customer satisfaction
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Banks finding themselves pressured to make CX changes that should have been undertaken a long time ago
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Integrates Social and Traditional Customer Support Platforms
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Regional benchmarking proves to be important for many companies
-
Takes customer centric approach to sales declines in Europe and Middle East
-
Global leader revolutionizes gamification industry with suite of turnkey frameworks
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Integrates Loyalty With All Major Social Platforms
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Empowers companies to take action on detailed customer feedback more quickly
-
Levels the Playing Field in Customer Centric Social Media Environments
-
Real estate service achieves 'next level' of actionability of VOC data
-
Upstart UK retailer New Look puts spotlight on companies lack of clear goals in social media efforts
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Incentivizes feedback responses by providing discounts
-
Charles Gaudet Says the Airline Mistakes Offer Good Lessons
-
Airline demonstrates both Actionability and Impact from VOC efforts
-
Follows trend arising from rise of Viggle loyalty app for entertainment industry
-
Wealthy U.S. Consumers Favor and Feel More Connected to Luxury Brands Offering a Mobile App
-
Report highlights importance of service culture to high scores for Asian airports
-
RiteAid demonstrates commitment to its successful loyalty program Wellness+ by increasing investment
-
Maritz Research Spotlighted In International Journal Of Market Research
-
Konekt Feedback: A Next Generation Feedback Platform With Guest Loyalty & CRM For Hotels, Restaurants & SPA
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The cart and horse: getting reputation out in front makes social media referral generation much easier
-
Getting past the checkmark -- tactical enhancements that drive actionability of feedback data
-
Alliance Data And NICE Receive Ventana Research 2011 Operational Leadership Award, Recognizing Success In Business And Technology
-
SoDA Achieves Exceptional Net Promoter Score Demonstrating Outstanding Member Satisfaction
-
Genesys Redefines The Mobile Customer Experience By Linking Mobile Apps With Customer Service Agents
-
Southwest Airlines And AirTran Airways Enable Rewards Conversion Across Rapid Rewards And A+ Rewards Programs
-
Extracting maximum ROI from loyalty programs by rewarding a wider range of customer behaviors
-
Anti-Groupon & Event Photo Sharing Startup Partners With Mobile App Co. To Help Educate Businesses
-
Fila Turns To 89 Degrees For Customer Relationship Management
-
Mobile CX increasingly demands attention as a driver of overall brand strength and customer loyalty
-
Kuhjohl Launches Loyalty Scheme On Its Sterling Silver Jewellery Collection
-
Air Miles Shortlisted For Europe & Middle East Loyalty Award
-
Loyalty Rewards Program WDYT Expands Membership, Gives $2 Million
-
Fair Trade Cafe Offers New Loyalty System At Both Locations
-
HP Helps Organizations Enhance Customer Engagement Via Social Networks
-
Brands Over-Reliant On Discounting To Encourage Direct Purchase Online
-
Burger King Brings Feedback Programme To UK
-
Consumers Getting Comfortable With Social Media As A Health Resource
-
SplashDot Speaks At GiGse 2012 On Building Effective Online Loyalty Programs
-
Pizza Hut, Boston Market Embrace Loyalty App To Reward Customers
-
Oberweis Dairy Ups Customer Retention 35 Percent Using SAS Analytics
-
Confirmit Drives Deeper Insight By Engaging The Voice Of The Customer
-
IBQ And Qatar Airways Partner To Offer Premium Travel Rewards To IBQ's Existing And Potential Customers
-
FANBOX Integrates Loyalty Solutions With Facebook Platform
-
Wyndham Hotel Group Offers 2,000 Hotel Packages For Daily Getaways Promotion
-
J.D. Power And Associates Reports: Among Specialty Coffee Retailers, A Courteous And Knowledgeable Staff Drives Customer Satisfaction
-
Increase Dealer Service Customer Loyalty: A WardsAuto / DMEautomotive Webinar
-
Retail Pro International Launches Latest Release Of The Retail Pro Software
-
KANA Introduces Enterprise-Class Social CRM
-
NICE To Participate In Two Customer Experience Events: As A Sponsor And Presenter At Frost & Sullivan Executive MindXchange 2012 And As A Sponsor And Panel Moderator At The Argyle's Customer Care Leadership Forum 2012 In New York
-
Consumer Activity On Social Media Sites Dwarfs That Of Healthcare Companies, Finds New PwC Study On Social Media In Healthcare
-
Rymax Introduces The Loyalty League To Fight For Customer Engagement And Loyalty
-
Introducing The New Hotel Loyalty And Recognition Program, PriorityGUEST Rewards
-
UK Survey Proves Need For B2C Businesses To Be More Responsive To Their Customers
-
Southwest Airlines Offers Bonus Rapid Rewards Points For Members Who Purchase Business Select Fares
-
Birds Eye Voila! Rewards Fans With New Digital Campaign
-
Leading Customer Experience Management Solutions Developer CustVox Opens Local Office In France
-
Coles Relaunches Beefed-Up Flybuys With Dawn French Ad Campaign
-
Frost & Sullivan: Understanding Social Media Strategies Impacting Today's Contact Centers
-
What Consumers Expect From Companies On Social Media
-
Discount Hunters Reshaping The Grocery Shopping Experience
-
Hess To Install Blackhawk's Gift Card Mall
-
Survey Says Personal-Lines Insurers Keeping Customers Satisfied
-
MRF Ranked Highest In JD Power Customer Satisfaction Index
-
Front Flip Takes Its Customer Engagement Platform Nationwide
-
Hertz Brings Optimum Rewards Members Great Savings In Time For Peak Driving Season
-
Nawras, Grand Hyatt Partner To Add Value To Elite Club Members
-
Study Shows Nine Out Of Ten Shoppers Make Impulse Purchases
-
Epicor Adds SaaS Marketing And Survey Tools
-
Loyalty Programs Gaining; Could Be Better
-
Creating Loyalty 3.0: How Game Thinking Is Changing The Rulebook On Consumer Engagement And Loyalty
-
Attention Foodies, Fashionistas, Flyers And Fun-Seekers; American Express Adds New Ways To Use Membership Rewards Points
-
Alliance Data's LoyaltyOne Business Announces Dotz Program Expansion Into Third Brazilian Region
-
Boyd Gaming Launches Next Generation Of B Connected Online
-
Ofgem Reports Rise In Satisfaction As First Utility Improves Customer Service
-
IMN Social Driver Launches To Enhance Automotive Dealers' Online Marketing Strategies
-
Southern States Uncovers Loyalty Drivers With Vovici
-
A Scene-Stealing Loyalty Program
-
Aeroplan Offers Its Members A New Way To Make Their Dream Vacation A Reality
-
Carrefour Launches Loyalty Programme
-
Best Western Helps Travelers Get A Jump Start On Summer Vacations With A $50 Gift Card
-
Study suggests that companies struggling with loyalty program impact because focus is too tactical
-
FreebeeCards uses gamification, communication tools and customer tracking to compete with daily deal sites at launch
-
Air Asia benefits from its earlier decision to create brand elements outside the norm of airline loyalty programs
-
Revitas demonstrates how to commit to, design and formalize a multi point customer engagement program
-
Harbortouch Releases Advanced POS Software Packages For Retail, Convenience Store And Spirits Industry Merchants
-
PROP, Parago's Enterprise Prepaid Online Ordering Tool, Surpasses 500,000 Cards In 6 Months
-
Singapore Subway Restaurants Adopt Mobile Loyalty Program
-
Europcar Becomes Tesco Clubcard Rewards Partner
-
Rusty Wallace Auto Group Selects re:member Group To Implement Customer Loyalty Program
-
Facebook Buys Startup Tagtile Owned By Indians in US
-
'Big Data Are A Macabre Clown,' Says Stephen King -- TCELab Launches CEM Customer Loyalty Platform
-
Pharmaca Integrative Pharmacy Increases Percentage Of Cross-Shopping Retail And Pharmacy Customers By 50% With TIBCO Loyalty Lab
-
QuestBack Completes Acquisition Of Social CRM Expert Globalpark With Company Rebrand
-
Point Inside's new offering suggests that companies should never stop improving Incentive Targeting
-
Convergys Awarded New Patent For Customer-Focused Linkage Analysis Method That Improves Caller Experience
-
ClickFox Survey Reveals Apple Reigns In Customer Loyalty
-
#VisaCanada Understands That Sometimes - #HockeyLoveHurts…
-
Punchcard Introduces 'Punchcard For Business' Giving Local Merchants Actionable Insights Into Customer Purchase Behavior
-
Genbook Launches Verified Customer Reviews
-
Garuda, Standard Chartered Bank Ink Deal To Boost Expansion
-
MarketTools Expands Shopper Research Solutions For Brands Seeking To Understand Shoppers And Their Decision Criteria
-
Opinionmeter Releases Mobile Survey App For Android Phones And Tablets
-
Customizable Referral Marketing: 3dcart's New Social Plug-In Through ReferralCandy
-
Majid Al Futtaim Finance Gets Top Honours For Mall Gift Cards At Prepaid Middle East Awards
-
Swift Exchange And Acxiom Announce New Application Of Leading Customer ID Technology For Key Component Of Innovative Loyalty Operating System
-
The Container Store Signs New Agreement With Alliance Data's Epsilon For Data And Database Marketing Services
-
Ritz-Carlton To Share Secrets Of Consistently Delivering Excellent Customer Service At Loyalty Live Conference
-
Aspect Selects Ogilvy Public Relations As Agency Of Record
-
Think unclaimed or unused rewards are a good thing? We say think again if the goal is long term customer retention.
-
Targetbase recognized for pioneering integrated customer engagement approach using data mining
-
Serious new initiatives require serious commitment - by integrating them into your core marketing infrastructure
-
Big Y Marketplace Debuts
-
Scottrade Earns Top Spot In Customer Loyalty
-
Discover Jumps Into Spring With More Cashback Bonus And Rewarding Experiences
-
US Airways Dividend Miles To Help 'Keep America Beautiful' Through 'Miles Of Hope' Program
-
Southwest Airlines Rapid Rewards Welcomes Chase Onboard
-
GiftCard Partners Launches B2B The Cheesecake Factory Gift Cards
-
Koupon Media shows that any incentive or loyalty program has to be protected from economic deviations
-
Badgeville Named As 'Cool Vendor' In CRM Marketing By Leading Analyst Firm
-
Toyota Maintains Top Rank In Turkish Survey
-
CX can often be a true win-win by making it easier for the customer to make purchase decisions and increasing revenue for the company
-
Najafi Companies-Owned Direct Brands Acquires Multichannel Specialty Retailer And Loyalty Program Provider, SkyMall
-
J.D. Power And Associates Reports: Two Automakers Honored During The New York International Auto Show For Improvement In Providing An Outstanding Customer Experience
-
Sure Implements The Latest Customer Service Technology To Streamline Sales Experience And Environmental Impact
-
BCARD Ties Up With Chatime To Provide More Benefits To Consumers
-
Qatar Airways Steps Up Loyalty Programme
-
Cathay Pacific Airways Takes The Meaning Of 'Check-In' To A Whole New Level
-
New Varolii Member Care Solution Leverages Mobile And Voice To Reduce Pharmacy Benefit Management Costs And Improve Member Experience
-
Accenture: Customers Prefer Online Interaction With Energy Providers
-
Introducing The New Toluna Social Voting Community
-
ForeSee Releases Canadian E-Retail Satisfaction Benchmark
-
Brits Still Dissatisfied With Energy Companies, Says Ofgem
-
Walgreens Plans Q3 Launch For New Customer Loyalty Program
-
Cicero XM Enterprise Named Customer Interaction Solutions Magazine's 2011 Product Of The Year
-
Experian Marketing Services Releases 2012 Digital Marketer: Benchmark And Trend Report
-
GrapeBuddy Launches Innovative Marketing App - Wineries Excited About World's First Visitor Incentive Platform
-
Totango Releases Customer Health Dashboard
-
Savvy Penny Launches A New Mobile And Digital Technology For Supermarket Coupon Savings
-
Casino Customer Satisfaction Surveys Are Waste Of Time And Money! New White Paper Reveals Why
-
BigDoor Rolls Out Updated Gamified Loyalty Platform
-
Starwood's 9 Hotel Brands Come To Life Through An Exclusive Series Of Worldwide Music Events Curated Through Live Nation
-
Caesars Entertainment Group Launches Updated Brand Platform And Visual Identity For Total Rewards Program, Developed By Siegel+Gale
-
Blackhawk Network Plans To Cease The Sales Of Gift And Prepaid Cards In New Jersey Third-Party Locations
-
Giordano Loyalty Program Membership Up 107%
-
Domestic & General Selects Sword Ciboodle To Drive Diversified Customer Service & European Expansion
-
Consumers Can Earn Double Aeromexico Club Premier Miles At Choice Hotels Properties
-
QuintLoyalty Expands Loyalty/Incentive Offering By Acquiring Atlanta Firm, DCI Incentives
-
New Research Reveals Shopping Behavior Of Digital Coupon Users
-
Capital One Awards One Billion Miles In Just 31 Days
-
Virgin Australia To Spin Off Velocity Frequent Flyer Scheme
-
Growel's 101 Mall Launches India's First Customer Loyalty Program For Mall Visitors
-
paddypowerpoker.com Rewards Loyalty With Great New Way To Earn Prizes-Paddy's Power Rewards
-
Pick n Pay Loyalty Card Exceeds Expectations
-
Online Shopping Retailer Elizabeth Avenue West (http://www.ElizabethAvenueWest.com) Implements New Strategy To Connect With It's Customers
-
Express Launches New Loyalty Program
-
New Union Gas Energy-Efficiency Incentives Help Business Customers Lower Operating Costs
-
Allegiance VoCFusion 2012 With Keynote By Tony Hsieh Of Zappos Explores The Power Of Customer Insight
-
Shopkick And ExxonMobil Partner To Pump Out Rewards To Consumers
-
The importance of knowing the minimum value of rewards that customers will accept
-
Staples France Makes Savings Easy, With The Launch Of New Staples Fidelite Loyalty Program
-
Chase Launches The Amazon.ca Rewards Visa Card In Canada
-
Plink Raises Angel Round For Facebook Credits Loyalty Program
-
Looking beyond satisfaction scores to identifying the drivers of satisfaction
-
Regardless of company size, integrated incentive marketing is key to accuracy and momentum
-
MotorCity Casino Hotel Puts Their Loyal Customers In Brand New Cars
-
Google Knocks Down Paywalls With Customer Surveys
-
Kaseya Announces First-Ever Customer Enrichment Program To Support And Enhance IT Providers' Businesses
-
Revinate And Clarabridge Partner To Bring World-Class Customer Feedback Analysis To Hospitality Industry
-
COLLOQUY Joins Mediaplanet And Key Industry Leaders To Educate Consumers On Loyalty & Rewards Programs
-
Customer Service Competition Between SMEs And Larger Firms Set To Intensify In 2012
-
Cvent Partners With Aberdeen Group To Release New Study That Offers Insight Into Best-In-Class Customer Feedback Management Programs
-
Wyndham Rewards Discovers Fifty Percent Of Canadians Wish They Could Fly
-
M3 Planning Broadens Strategic Edge Of Miller Heiman's Customer Experience Program
-
Maximizing communications with customers about key business challenges can help in improving CSat scores
-
Poor Customer Service Costs Typical FTSE 100 Over £100M Annually In Company Profits
-
The Container Store Embraces Real-Time Listening Through OpinionLab To Improve Digital & In-Store Experiences
-
iGoDigital Launches Segment Builder
-
Sobeys Unveils World-Class Customer Insights Capabilities
-
Aimia Engaged By Standard Chartered Bank To Deliver Loyalty Rewards Services
-
Cartera Commerce Launches OfferLink Local
-
Ox&Pen, First-Of-Its-Kind Loyalty Program Offers Universal Rewards To Consumers And Traffic-Driving Solutions To Local Businesses
-
ath Power Research Shows Customers Willing To Pay As Much As $11 Per Month For Mobile Banking
-
Planning Maintains Improved Customer Satisfaction Levels
-
Strongmail's Pinterest integration gets us thinking about how well companies empower their promoters
March 2012
-
Vivisimo Launches CXO Mobile, The First On-The-Go Solution To Optimize The 'Customer Experience' And Reduce The $83 Billion Lost Annually Due To Poor Customer Service
-
Varolii Receives 2011 Customer Interaction Solutions Product Of The Year Award For Improving Patient Engagement In Disease Management And Wellness Programs
-
2012 Is The Year Of The Customer, According To PwC Top Issues In Insurance Report
-
Amdocs Selected By TIM Brasil To Provide Platform For New National Fiber-Optic Broadband Service
-
Voxeo Empowers Safe And Convenient Mobile Phone Use By Integrating Location-Based Intelligence With Voice Self-Service Applications
-
Punchcard Works With Pasadena Chamber Of Commerce, Local Merchants To Move Customer Loyalty Programs Into 21st Century
-
J.D. Power And Associates Reports: Vehicle Tire Satisfaction Influences Vehicle Brand And Dealership Service Loyalty
-
Ajman Bank's ROADMILES Reaps 'Best Customer Loyalty Programme' Award
-
Tealeaf Brings Mobile Customer Experience To The Forefront
-
Satmetrix Launches Customer Experience Management Software In India
-
P&O Cruises Launches New Loyalty Program
-
Chase And United Launch United MileagePlus Club Card
-
Customer Experience Can Generate $100s Of Millions In Revenues, According To Groundbreaking Research From Temkin Group Research
-
Young, Wired Auto Service Consumers Intensely Price And Convenience-Driven - And Most Receptive To Dealer Loyalty Programs - According To New Study
-
Readers' Choice Awards 2012: Smartphones And Mobile Carriers
-
Acclaro Shares Stellar Results Of Bi-Annual Client Survey
-
Mindshare Unveils Automated Outbound Dial Survey Solution For Call Centers
-
SelectCore Signs Agreement With 360incentives.com
-
Loyalty program design is as much about business strategy as it is about following the norm
-
AT&T Striving To Retain Customers Through New Loyalty Program
-
Maximizing the impact of mobile beyond loyalty programs to true customer engagement
-
The Ritz-Carlton Hotel Company L.L.C. Partners With Chase To Offer Ultimate Rewards Cardmembers Luxury Travel Options
-
Alliance Data Signs Multi-Year Renewal Agreement With Luxury Goods Retailer Little Switzerland
-
Arby’s leverages Plink to create loyalty and engagement using facebook rewards
-
Google's payment card tracking allows its customers a way to track and reward loyalty (online and offline)
-
Benchmarking takes the ability to rely on satisfaction findings to the next level
-
UChoose Rewards From Fiserv Experiences Double Digit Growth In 2011
-
Nectar Hails Success Of Public Sector Trial
-
Loyalty Service Swipely Adds Analytics And Targeted Campaigns
-
MediaTrac Study Finds Auto Dealer Loyalty Program Members Visit Service Department Almost Twice As Often, Spend Twice As Much
-
Card Case Adds More Merchant Discovery, Social Features To iOS And Android; Becomes 'Pay With Square'
-
Jazeel And Sony World Ink Deal
-
U.S. Bank And Plastic Jungle Partner To Introduce Unique Opportunity For Earning FlexPerks Credit Card Rewards
-
In an increasingly online world, loyalty is more about how the exceptions are handled by companies
-
Futura Signs 130th Auto Dealer Agreement In Canada
-
CommVault Elevates Standards For Excellence In Technical Support With Industry-Leading Customer Satisfaction And Loyalty Rates
-
Hard Rock Hotel & Casino Las Vegas Launches Backstage Pass Rewards Program
-
Daimler Trucks Unveils New Elite Support Dealer Service Network Program
-
Lexus Of Bridgewater Is Offering Loyalty Program And Luxury Auto Owner Specials
-
WestJet Is Canada's Preferred Airline
-
My-Wardrobe Launches Loyalty Programme
-
Marketing Specialist Offers Five Updated Strategies For Creating A Steady Flow Of Referral Patients Even In A Fluctuating Economy
-
Lincoln Airport To Offer New Rewards Program
-
Amdocs Survey: Service Providers Have An Opportunity To Substantially Reduce Call Center Traffic With Proactive And Improved Self-Care Options
-
BMW Praised For Keeping Customers Happy
-
Resorts World Sentosa Unveils Singapore’s First Integrated Loyalty Card Programme
-
Ten Per Cent Off All Year Round With The La Maison Chic Loyalty Card
-
Affinia Hotels Takes The Lead In Customer Satisfaction For 2011
-
Empathica Launches Game Changing Customer Experience Product For Location Managers
-
UK Customer Experience Management Company Opens Customer Engagement Suite
-
SVM Announces New Loyalty And Reward Business That Leverages The Power Of Gasoline Rewards
-
PunchTab Launches 'CRUSH' For Businesses To Improve Website Engagement And Measure Social Influence
-
Trust And A Tangible Savings Effect Are Key To Customer Cards
-
Loyalty Miles Go A Long Way With Online Shoppers
- BenchmarkPortal Honors Alliance Data Customer Care Centers With 'Center Of Excellence' CertificationAlliance Data Customer Care Centers Achieve Seven-Time 'Center Of Excellence' Certification By Purdue University Affiliate
-
Heritage Bank Wins National Customer Satisfaction Award
-
NICE Integrates Interaction Management And Fizzback Solutions To Enhance Customer Experience
-
Astute Solutions Partners With Transcend United Technologies
-
Medio Systems Launches Medio inGenius, Cloud-Based Big Data Analytics Solution
-
Travel Group Event Plans Big At Shores Resorts In Florida In April – Cheap Hotels In USA Florida Available At HotelTravelExpress
-
Virgin Airlines Take Flight Rewards Global
-
Ralphs Ends 2X Coupons, Changes Loyalty Program
-
Southwest Airlines Rapid Rewards Welcomes Freecreditscore.com Onboard
-
Bellco Launches New Visa Credit Card Rewards Program To Celebrate Colorado's Active Lifestyle
-
Worldhotels Announces Partnership With Three New Frequent Flyer Programs
-
MobileBits To Acquire Leading Mobile Digital Loyalty And Marketing Solution Samy4Me
-
Discount Scheme For Loyalty
-
Hilton HHonors Launches Double Your HHonors Promotion
-
IDC Selects IGLOO Software To Deliver Next Generation Customer Community
-
Jackson EMC Recognized As 2012 Customer Service Champion
-
Viggle Surpasses Quarter Million User Milestone
-
Etihad Airways Signs Loyalty Deal With Cruise Specialist Century Travel
-
Sears Canada Among First Canadian Retailers To Launch Online Points Redemption Feature
-
Alliance Data's Canadian Loyalty Business Announces New Multi-Year Agreement With Toys'R'Us, Canada
-
The Service Loyalty Landscape Has Changed: DMEautomotive /Automotive News Webinar Explains How
-
Amalgamation Of iPerceptions With A Subsidiary Of XPND Is Completed
-
Marley Coffee Launches Facebook Office Coffee Service Consumer Referral Campaign
-
Hotel Booking And Holiday Camp Websites Rate Highest For Customer Satisfaction
-
Eurostar highlights importance of timing and visualization in VOC efforts
-
iPhone Again Scores Top Spot At Customer Satisfaction
-
AirAsia Launches Loyalty Programme For Children
-
Acxiom, Loyalty 360 Announce Results Of Joint Study, 'Making Every Interaction Count'
-
Stakes High For Hospital Service
-
Media Alert: Top Level Executives To Host 'Customer Experience Leadership' Panel A Annual Conference Board Event
-
Humana shows that some opportunities to use rewards to drive business profits are not obvious
-
Platform decisions need to reflect trends in customer preferences to avoid bleeding ROI
-
Salesforce Service Cloud And Customers Take Home Four 2012 CRM Magazine Service Awards
-
Usurv opens up a wider audience for companies to gather feedback needed for decision making
-
Rapid growth of CXPA suggests that CX is becoming a central strategy for companies
-
Launch of Experian’s AudienceView suggests that market data needs to play a bigger role in marketing decisions
-
McCarthy & Stone Lands Five-Star Rating
-
Wind River Receives 2012 MarketTools ACE (Achievement In Customer Excellence) Award
-
KPN, O2 And Mobistar Reveal How They Are Maximising Customer Loyalty And Profitability In Difficult Financial Times
-
2012 Avid Awards Honouring Home Builders With The Best Customer Service In Canada
-
Pilot Flying J Introduces MyRewards
-
Construction Reports Launches Loyalty Program For Arizona Construction Project Members
-
J.D. Power And Associates Reports: Overall Business Customer Satisfaction With Gas Utilities Improves Substantially From 2011, Driven By A Rebound In Communications Satisfaction
-
Key Marketing Experts From Various Industries To Present At The Brand Couture In Singapore
-
Scala Releases New Digital Signage Software, Advanced Analytics For Retail POS
-
Direct Alliance Wins Two Gold, One Silver And Three Bronze Stevie Awards In 2012 For Sales And Customer Service
-
Cicero Signs Strategic Agreement With Global Business Process Outsourcer
-
USAA, Amazon.com, Costco, Virgin America, Apple, Trader Joe's And Wegmans Among The Highest In Customer Loyalty In The 2012 Satmetrix Net Promoter Benchmark Study
-
Starwood Hotels And Resorts Launches iOS App
-
Women Take Lead Towards A Cashless Society: RBC/Shoppers Drug Mart Poll
-
Parago Clients Report Record-Breaking Satisfaction; Company Receives NBRI Circle Of Excellence For Commitment To Quality
-
Qatar Airways Signs Over 3,700 Hotels Worldwide Into Airline's Privilege Club Loyalty Programme
-
Applebee's Fan Fanatics Contest Rewards College Basketball Fans Who Talk Smack
-
Discover Financial Services Announces First Internationally-Issued Discover Cards
-
Mzinga And ISM Partner For Listening Service
-
Verint Showcases Solutions That Embrace The 'Empowered Customer' At Gartner Summit
-
Affinion Loyalty Group To Discuss Customer Experience With Industry Experts At Loyalty Expo
-
Trump Hotels' New Loyalty Program Offers Personalized, Experiential Perks
-
500Friends Raises $4.5M Series A For Its Social Loyalty Platform
-
CXPA Members Webinar March 20: 'Connecting Business Outcomes To Customer Experience Effort'
-
SteelHouse And Coremetrics Partner Up For Behavioral-Based Real Time Offers And Retargeting
-
Springer Mountain Farms Taps Hipcricket For Mobile Marketing And Mobile Website Solutions
-
Bunchball Launches First Personalized Gamification Solution
-
Etihad Airways Launches 'Etihad Superseller' Travel Agent Incentive Program
-
InteliSpend Wins Four Awards In Sixth Annual Paybefore Awards
-
Next Generation Of eGifting Unfolds Via New Interactive Platform
-
iPerceptions Releases Hospitality And Tourism Industry Report For Q4 2011
-
Lexus, Infiniti And Acura Dealerships Top Ranked For Response To Customer Internet Inquiries, Reports Pied Piper Prospect Satisfaction Index
-
New Enterprise Plus Program Rewards Loyal Enterprise Rent-A-Car Customers
-
DUDLEY MBC Scores High On Customer Service With Help From Assyst
-
New Cause-Based Mobile Rewards App Replaces Traditional Restaurant Customer Loyalty Card
-
Safelite AutoGlass Earns 4 Of 12 International Exceptional Customer Service Awards
-
Hotels.com Launches Welcome Rewards Loyalty Programme In India
-
uSell.com Announces Customer Referral Program: Members Earn $20 Credit In Their uSell Wallet Just For Signing Up!
-
CEM4Mobile Solutions Accepted As Measurement Partner For Kia-index, The Swedish Mobile Media Measurement Service
-
App Express Launches At SXSW, Bringing The Power Of Affordable Mobile Apps To Small Businesses
-
GetResponse Launches Referral Program With Introductory '3 New iPads In 30 Days' Giveaway
-
RewardingYourself Receives Mobility Awards 2011 Rookie Of The Year Nomination
-
Privileges For Incentive Travel And Corporate Meetings Planners
-
Loyalty Rewards For Customers From Specialty Retailer With Live Koi For Sale
-
Staples' Mobile Strategy Based On Customer Convenience, Loyalty
-
Crafty Devil Takes Customer Service One Step Further
-
Aimia Selects Giftango Corporation To Power Its Digital Gift Card Loyalty Programs In Canada
-
Bill.com Launches New Customer Service Offerings
-
Friendly's Ice Cream To Launch MICROS webOrdering And Loyalty Program
-
American Airlines Reveals Details For AAdvantage Elite Rewards
-
Toluna Launches SmartSelect
-
Mobile Promotions Trump Brand Loyalty For Grocery, Drug Store Shoppers
-
Clarabridge Announces Customer Excellence Awards Program Winners
-
CallFire Releases SMS Text Message Marketing Best Practice Guide
-
Cinema Loyalty Card At Horsham
-
Hotel Phoenicia Wins Award For Excellence
-
HSBC Extends Air Miles Middle East Partnership
-
Blendology Launches SoJoLife Interactive Event Solution At SXSW 2012
-
Games Card Out
-
Green Dot To Acquire Loopt
-
Tesco Mobile shows that network quality isn’t the only variable in mobile service excellence
-
Capital One puts its money where its “targeting” is with aggressive intro awards program for big travel card spenders
-
Marketforce sets the standard for gathering product launch success data at the real-time level
-
Stay Two Separate Times At Comfort Inn, Quality And Econo Lodge Hotels, And Earn A Free Night
-
Social Passport Marries NFC With Social Media For A New Spin On Mobile Deals
-
Pegasystems Recognized For Excellence In Customer Satisfaction
-
Without benchmarks, are your CSat surveys useless? This study seems to suggest exactly that.
-
Shanghai Volkswagen Tops Auto Satisfaction Survey
-
Choice Hotels Offers Consumers A Free Night After Just Two Separate Stays
-
ESource points to study showing that utilities need to worry about more than direct competitors for CX standards
-
Points International Ltd. Reports Fourth Quarter & 2011 Financial Results
-
Airberlin Expands Frequent Flyer Program
-
Amdocs Leads In Global Billing Market Share, Analyst Firm Reports
-
InterContinental Hotels Unveil Reward Card
-
LivePerson To Present At 24th Annual ROTH Conference
-
Independent surveys deliver brand messaging that company marketing cannot
-
Panera Loyalty Program Approaches 10M Members
-
BP Pumped Up Over New Loyalty Program
-
New Research From SAS, Acxiom To Be Unveiled At Loyalty 360’s Annual Loyalty Expo 2012
-
Real Estate Agents 'Go Digital' To Reach Consumers
-
Loyalty Startup CrowdTwist Grows Revenue 3200% With Sony & Pepsi As Clients
-
Switchfly Lands $15M Series C
-
Shoppers 'Buy Brands For Pleasure Rush'- Study
-
The Leading Hotels Of The World Enhances Unique Loyalty Perk: Leaders Club 'Hometown Benefits'
-
ISISPOS, A Whole New POS With A 360° View Of The Customer
-
Prime Performance 2011 Bank And Credit Union Satisfaction Survey: Customer Experience With Call Center Representatives
-
Corsential Selected By Colliers International For Canadian Net Promoter Score Program
-
Cicero Named Leading Vendor In Desktop Analytics By DMG Consulting
-
Maybank Launches New Programme For Net-Worth Customers
-
Customer Experience Summit Reveals International Speaker Faculty
-
SkillSoft Customer Survey Finds Increasing Importance Of Learning Solutions As A Strategic Business Tool
-
Chase Moves Up In Mortgage Originations And Customer Satisfaction Rankings
-
eBay Monetizes Loyalty Program With Merchant Offers
-
Parago, Visa Prepaid Rebate Program For MetroPCS Recognized As One Of The Best Prepaid Incentive, Reward, Rebate Or Loyalty Programs By 2012 Paybefore Awards
-
Kmart Offers Double Coupons Throughout March For Shop Your Way Rewards Members
-
ExxonMobil To Reward Speedpass Customers With Additional Savings Per Gallon
-
Walgreens And Foursquare Introduce Industry-First Mobile Coupon Program, Delivering Instant Savings Directly To Customers Checking In At Walgreens Stores Nationwide
-
Wyndham Hotel Group To Leverage Power Of TripAdvisor Content
-
Starwood Hotels & Resorts Brings Consumers Access Like No Other Experiences Through Expanded Partnership With Cirque du Soleil In North America
-
Joe Easley Joins Kobie Marketing As Director Of Global Product Strategy
-
New Study Reveals Dealership Service Profits Threatened By Aging Customer Base
-
POSIQ shows us just how much we’re underestimating the power of customer behavior data
-
Tower Companies Win CEL & Associates Customer Service Award
-
Echopass Corporation To Sponsor J.D. Power And Associates 2012 Customer Satisfaction Roundtable Of Champions
-
Poor Customer Service Driving Shoppers Out Of The High Street: 88% Of People Leave Stores Because Of Poor Service
-
NHSBSA gets the little things right -- taking CX to the next level while gaining on efficiency
-
Foresee research contradicts other data about daily deal customer loyalty -- suggesting measurement needs as much attention as program design
-
WeBank demonstrates consistent customer centricity by entering 2nd stage of its VOC to CX program
-
Hampton Inn And Marriott Are Top Hotel Brands In Customer Experience Ratings, According To New Temkin Group Research
-
Lester Building Systems Announces Customer Referral Program To Speed51.com And ASA Midwest Tour Fans
-
Spoonity leads the way with keychain NFC reader for customers to earn loyalty rewards at multiple restaurants
-
Recommendation Marketing Solution Provider RewardStream Fuels Continued Growth By Adding Digital Marketing Veteran As VP Of Client Services
-
Telco Data Issues Lead To Customer Loyalty Gap - Research
-
Mary Kay Named One Of The Top 20 Brands By Brand Keys
-
Engaging The Connected Consumer
-
Fifth Third Bank Earns High Scores In Customer Experience
-
Union Bank, N.A. Selects eGain To Deliver Knowledge-Powered Customer Experiences
-
Caesars Entertainment Launches 'Escape To Total Rewards,' Unveils Next Generation Of Total Rewards Loyalty Program
-
ResponseTek Recognized As Top Technology Company By Ready To Rocket
-
FuzeBuy Generates $500K For Morton's The Steakhouse
-
WRL Launch Of Open Rewards
-
Market Metrix Announces Annual 2011 Hospitality Index Results
-
eGift Cards Drive Revenue Growth According To New Retailer Survey
-
Cartera Commerce Announces Record Revenues For 2011
-
Brand Loyalty? Not With Big-Ticket Home Improvement Shoppers, Reveals New Report By The Integer Group
-
Accuray Recognized For Delivering 'World-Class' Customer Service
-
Spur Profit Up As Loyalty Card Boosts Traffic
-
GO Outdoors Rewards Customers With An Innovative Mobile-Based Mobile Loyalty Programme
-
Clarabridge Named As 100 Companies That Matter In Knowledge Management
-
Marriott Rewards Members To Earn Ctrip Points For Stays At Marriott International Hotels
-
Confirmit Announces Record Expansion In 2011
-
VerticalResponse Honored With Three Stevie Awards At 2012 Stevies For Sales & Customer Service Gala
- Dittman Introduces RewardCardsOnline.com, An Effective Resource For Corporate Rewards Program BuyersDittman Launches RewardCardsOnline.com For Corporate Debit Cards
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PaloVia Laser Enjoys High Customer Satisfaction After One Year In The Market
-
Have Feedback To Provide? Zwoor.com iPad, iPhone Or Android Survey Mobile Apps Give Consumers An Easy Way To Provide Feedback Via Mobile Devices, Online And Offline
-
Retailers Look To CFM Technology To Elevate The In-Store Customer Experience
-
ResidentGifts LLC Expands Denver Office, Increases Staff
-
First Data Launches OfferWise
-
iPerceptions Releases Retail / E-Commerce Industry Report For Q4 2011
-
Chronic Pain Points For Consumers Prompt New Wave Of Loyalty Industry Aggregators, According To New Study
-
Successful Loyalty Programs Influence Spending; Increased Competition Drives Programs To Offer More Than Reward Points, According To Maritz Research Annual Loyalty Survey
-
Aeroplan Chooses MicroStrategy For Enterprise Business Intelligence Solution
-
Allegiance To Present At SXSW: How Gen Y & Z Expectations Will Transform The Customer Experience
-
TeleTech Announces Increased Authorization Of $25 Million For Share Repurchases
-
Western Digital Expands Partner Program With New Points-Based Rewards
-
Swanson Health Products #1 Rated Catalog/Internet Brand Based On Customer Satisfaction Survey By ConsumerLab.com
February 2012
-
CustVox Provide Sponsorship For Two Upcoming CEM Events
-
Loblaw Targets A Well-Oiled Loyalty Program
-
Chef Spike Mendelsohn And Venga Team For Customer Loyalty Program; Prizes Are Good Stuff!
-
Acquisition Of Leading Marketing Analytics Firm iKnowtion Strengthens TeleTech's Fully Integrated Customer Experience Portfolio
-
76 Shows Customers Love With Collectible 'Thank You' Gifts
-
Bob Montgomery Chevrolet Now Offering Dare To Compare Savings
-
Pan-European Survey Reveals Multichannel Customer Experiences
-
CFI Group Releases National Customer Satisfaction Index (NCSI-UK) Results
-
2012 Stevie Award Winners Announced: LiveWatch Security For Customer Service
-
Local European Auto Specialist Offers Customer Rewards Card
-
Eptica And AirGate Solutions Form Strategic Alliance
-
Amdocs Launches Cloud-Based Mobile Payments Solution
-
Specialist Telecare Engineers Contribute To High Customer Satisfaction Ratings
-
New Survey: Putting A Price On Happy Customers; Telcos Up Investment In Web, Social Customer Engagement Channels
-
Zavvi Introduces Rewardz Loyalty Scheme
-
Publix, Aldi, H.E.B., And Winn-Dixie Are Top Grocery Chains In Customer Experience Ratings, According To New Temkin Group Research
-
Roy Morgan Launches Customer Satisfaction Awards
-
J.D. Power And Associates Reports: Bank Customer Switching Rates Rise Again, Fueled By Issues With Fees And Poor Service
-
Rise In OTT Video, Increased Emphasis On Quality Of Consumer Experience, Top List Of Industry Predictions In 2012
-
Loyalty 360 Presents: Cultivating Customer And Employee Enthusiasm Through Referral Marketing
-
WagJag Selected By TELUS For Customer Loyalty Program
-
Punchcard Rewards Consumers With Cash Back From More Than 147,000 Southern California Locations With A Mobile Loyalty Program
-
Thomas Cook Unveils Customer Reward Programme With O-VOUCHERS
-
CEM4Mobile Releases Real-Time Analytics For Service Monitoring
-
CITGO Introduces Loyalty Bucks Program
-
MSN.ca Listens, Learns With OpinionLab
-
Loyalty Partner Solutions (LPS) Is New Miles & More Programme Operator
-
A1 Telekom Focuses On Customers With Kampyle’s Feedback Platform
-
Commercialbank Relaunches Its Loyalty Programme
-
Orange Kenya To Partner With Intersec Loyalty Management Suite
-
Sunrise Premiums $500 Shopping Card Promotion Increasing Sales For Small Businesses
-
Orange UK Introduces NFC Loyalty Scheme
-
American Express Partners With RJ
-
Winn-Dixie Bonus fuelperks! Expansion Offers Guests Hundreds Of Additional Ways To Save At The Pump Each Week
-
Ericsson ConsumerLab Identifies What Consumers Really Want From Their Operators
-
The Logic Group And ViVOtech Announce Strategic Partnership To Bring Multichannel Mobile Commerce To Merchants And Consumers
-
SAS Campaign Management Helps Reliance Reach Profitable Customers
-
Actuate Wins A MarketTools ACE (Achievement In Customer Excellence) Award For Fifth Year Running
-
idomoo's Personalized Video Service Sets New Standard For Customer Communication
-
Aimia Declares Dividends
-
At Bloomies, Loyalty For All
-
CX Guru Temkin Highlights 3 Key Dimensions of CX
-
Customer Engagement, Loyalty Are Key Themes Of NACS Leadership Forum
-
Qantas changes loyalty redemption requirements - we ask: should economics rule loyalty programs?
-
KLM invests in maximizing new media impact on customer experience
-
New Survey From CEM4Mobile Solutions: Engagement Of Lumia 800, iPhone 4S And Samsung Galaxy SII
-
Vendor partnership shows that customer feedback is no longer an occasional effort
-
Leveraging marketing dollars in loyalty bonuses makes business sense
-
What your CSat questions say about your company’s customer centricity and customer experience standards
-
U.S. Consumers Demand Better Customer Service, More Personal Interaction From Insurers, According To Ernst & Young Global Insurance Survey
-
Ricker Oil To Offer Customer Loyalty Program
-
EdgeWave Announces Customer Rewards Program
-
Proximus Mobility’s Hyperlocal Proximity Marketing Solution Increases Sales Revenues In Hotels And Resorts
-
Freshdesk Launches Version 2.0 Of Its Customer Support Platform, Making It Dead Simple For Businesses To Earn The Love Of Customers
-
Maritz Introduces 'Holistic' Customer Experience
-
New Actix Customer Experience Analytics Delivers Actionable Intelligence For Mobile Operators
-
Big Global Loyalty Programme Launched In Thailand
-
Aimia Announces Renewal Of Contract With Anchor Coalition Partner Sainsbury's In The UK And The Extension Of Its Contract With HSBC In The Middle East Region
-
Confirmit Turns Up The Heat On Voice Of The Customer With Expert Appointment
-
European Wax Center Plantation Announces New Guest Loyalty Programs
-
Points International To Report Fourth Quarter And Full Year 2011 Results On Thursday, March 8, 2012
-
Varolii Introduces New Technology To Improve And Simplify Inbound Customer Interactions
-
ACCENT Marketing Services Acquires Licensed Agent Line Of Business
-
Harbor Is #1 In Customer Retention
-
SocialTwist And Adversitement Bring Social Referral Marketing To European Markets
-
TouchCommerce Selected By Numericable To Power New Online Customer Engagement Solutions
-
GiftCard Partners Forges New Growth With Healthy Incentives
-
RES.NET Releases Customer Loyalty Program For Real Estate Agents
-
Corsential Partners With Cineplex Entertainment For Guest Services Experience Program
-
Network Operators Are Set To Adopt Customer Experience Management Solutions In 2012, But Vendor Positioning Is Largely Missing The Mark
-
Sales Management 2.0 Conference In March To Focus On Redefining The Customer Experience
-
Eurostar Incorporates Social Media Into Live Advertising Platform
-
Empathica Announces The Webinar: Capitalizing On Chaos - Competitive Customer Acquisition Strategies
-
Avis Continues To Delight Car Rental Customers, Rated No. 1 In Customer Loyalty For 13th Consecutive Year
-
Alliance Data Signs Multi-year Renewal Agreement With Buckle
-
New And Improved Buy Lakewood Program To Begin February 24
-
Mobile industry survey puts spotlight on rapidly changing customer and importance of VOC across industries
-
GMC Software Technology Awarded Innovator Of The Year For GMC Inspire
-
PWC's airline industry playbook carriers valuable CX paradigm for all industries
-
Feedback Revolution QR reminds us that customer feedback is more for the benefit of the company (atleast in the short term)
-
Varolli and Spoken Partner to Integrate Inbound and Outbound Customer Generations
-
Winners Announced For The 2012 MarketTools ACE Awards For Best Use Of Enterprise Feedback Management (EFM)
-
Solar Gard uses rewards program to move key products to its dealers’ top shelf
-
Hospitality group surprises with extent of rewards program that reflects real understanding of customer value
-
Real Living Receives A 96 Percent Satisfaction Rating Nationwide In 2011 From Home Buyers And Sellers, According To An Independent Ratings Firm
-
Edcon Launches Loyalty Programme
-
Punchcard App Helps With Customer Loyalty, Merchant Marketing
-
Netflix User Satisfaction Plunged After Price Rise, Plan Changes
-
Health Plans Provide The Worst Customer Experience, According To New Temkin Group Research
-
Confused Consumers Shy Away From Complicated Insurance
-
Groupon Launches VIP Program To Improve Retention
-
Trace Adkins Named Pilot Flying J Loyalty Program Spokesman
-
Nunwood Appoints CEM Expert For New Role
-
Swiss Medical Device Maker Medela Selects Pilgrim Software For Complaint Handling
-
TPWA Approves Customer Survey
-
DCF Continues Improvements To Customer Service With Automated Customer Call Center Number
-
Encore Payment Systems Customizable Gift Cards
-
MGM Resorts Updates Casino Loyalty Program To Reward Non-Gamblers With Points Too
-
Report: Epsilon, Kobie Top Loyalty Marketers
-
Customer Engagement Technology World Partners With Marketing And Advertising Heavyweights For Spring Show
-
Plusnet Super-Fast Broadband 'Delivers Customer Satisfaction'
-
Feedback Revolution QR Was Selected To Provide Real Time Customer Feedback For Sandella’s Flatbread Cafe
-
Kampyle Feedback Solutions Affirms Value Of Net Promoter Score For Online Business
-
The Business Finance Store Offers Tips For Ensuring Customer Satisfaction
-
MIDI Rewards Shareholders With Loyalty Card
-
Capitol Marketing Concepts Retains Ignition Branding As Marketing And Sales Agency
-
Trumpia Adds Free Mobile Text Rewards Program To Improve Customer Loyalty
-
Discover Card Leads In Customer Loyalty For 16th Consecutive Year
-
Loyalty Program LevelUp To Launch In Chicago
-
Auto Industry Outperforms Other Industries In Providing Customer Service
-
Salt River Project Ranked Highly By Customers, Says J.D. Power
-
Ritacca Laser And Cosmetic Surgery Center Offer Patients New Loyalty Program, Renew Advantage
-
Beyond the Arc Partners With Clarabridge To Expand Voice Of The Customer Offerings
-
CustVox Release Killer CEM Facebook App: FaceVox Suite Analyzes Social Media Buzz Through Real-Time Analytics
-
Klout And Badgeville Announce Partnership To Reward Brand Loyalty
-
J.D. Power Ranks CMP No. 1 In Business Customer Satisfaction
-
SurveyGizmo Gives Customers Powerful Survey Heatmaps, Mouse Tracking And Respondent Recordings With ClickTale Partnership
-
United Data Technologies (UDT) Recognized By Cisco For Excellence In Customer Satisfaction In U.S.
-
Ipsos Study Shows Online Group Coupons Can Help Build Brand Loyalty
-
MGM Resorts, Ameristar Form Marketing Alliance To Draw Visitors
-
Canadian Tire Launches Customer Reward Program
-
Marriott Rewards You For Saying 'I Do' At 42 Hotels And Resorts
-
Qosmos And CEM4Mobile Solutions Partner To Provide Deeper Visibility Into The Mobile Customer Experience
-
T-Mobile Holding President’s Day Loyalty Offer This Weekend?
-
Nokia Siemens Launches CEM On Demand Portal To Put Love Back Into Relationship
-
Aito And Anritsu Improve Customer Experience For PT XL Axiata
-
Agility Metrics Helps Grocery Outlet Strengthen Connections With Customers
-
QuestBack Included In Analyst Firm's Evaluation Of Peer-to-Peer Customer Community Software
-
Saveology Launches Saveology Elite Loyalty Program
-
Telco Operators Seek for Improved Customer Engagement
-
Joining Americas Best Value Inn's Loyalty Program Could Earn You A Grand
-
Google Slips Into Second As Apple Soars To Coveted Top Spot With Highest Reputation Score In History, According To 13th Annual Harris Poll RQ Study
-
BankMuscat Visa Card Campaign Offers Two Packages For London Olympics
-
Velaro And Get Satisfaction Reinvent Online CRM By Enhancing Customer Satisfaction And Support Staff Productivity
-
Sam's Club And Publix Earn Top Spots In Customer Experience Ratings, According To New Temkin Group Research
-
ComputerEase Construction Software Introduces New Rewards Program
-
PenFed Launches Its Newest Reward Card, The PenFed Platinum Rewards Card, With 'Your Life--Now More Rewarding' Campaign
-
HireRight Receives Three 2012 MarketTools ACE (Achievement In Customer Excellence) Awards
-
KBM Group Acknowledged In New Research On The Emerging Customer Engagement Agency Landscape
-
Parago Announces Acquisition Of Intuitive Group International
-
OKI Data Americas Introduces Online Chat Feature, Expanding 'Live' Customer Service Offerings
-
iPerceptions Study Shows That A Single Web Analytics Tool Is Not Enough
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Supermarkets Face Battle To Retain Loyal Shoppers, Says New Research
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Yebhi.com Wins 'Customer And Brand Loyalty Award' In Online Retailing By AIMIA
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Alliance Data To Participate At Upcoming Investor Conferences
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INDYCAR, Discover, First Bankcard, And Segmint Join Forces To Reward Fans
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KANA Announced A Winner In 2012 CRM Watchlist
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New partnership makes us ask whether rewards should be about the past or the present?
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Loyalty 360 Presents: Getting Behind The Customer Service Wheel
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United MileagePlus Introduces Gift Card Exchange Program
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Electronics association empowers members by offering enhanced tool set to aid in gaining more actionable CSat insights
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Airmiles provides good example of how gamification can drive PR while keeping costs down
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Waitrose demonstrates how targeting technology can be a win-win for both revenues and CX
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Nursing home industry awards suggest that sustainable excellence needs both customer AND employee satisfaction at high levels
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U.S. Bank Ranked Number One For Overall Customer Experience In Keynote Study Of Credit Card Websites
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Angel Drives 35 Percent Year-Over-Year Revenue Growth For Second Year Running
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VIR Announces The Release Of DiscountDentalPlanPlus.com
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Vagaro.com Announces Online Gift Certificate Sales
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Program To Increase Routes At Stewart Airport
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The Perfect Pairing: Wine Enthusiast Uncorks eGift Card Program
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Invisalign Orthodontist Dr Oles Drobocky Of Drobocky Orthodontics In Bowling Green, Franklin, And Glasgow Kentucky Wins 2011 Talk Of The Town Customer Satisfaction Award
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Coles Looks To Overhaul FlyBuys
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Blew Smoke Premium Cigars Starts Reward Program
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Burgan Bank Launches Innovative Discount Program For 'BuBa' Kids Account Holders
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Scentiments.com Goes Social To Perk Up Sales
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Cash-Back Card Survey: Best Return For Your Buck?
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Perspective: Consumer Insights Drive Merchant Success With Prepaid Gift Card Programs
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Survey: Domino's Creates The Most 'Customer Delight'
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Multi-Channel Virtual Contact Center Conference To Be Held March 21—23
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Media Advisory: Aimia To Present Fourth Quarter And Fiscal 2011 Financial Results
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Advantex Announces Agreement With Canadian Tire
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What Do Telco Consumers Want? eGain To Unveil Multichannel Customer Experience Report At MWC 2012
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Customer Experience Professionals Association Announces Members Webinar
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Volkswagen Wins The AIMIA Loyalty Award
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SWACHA Survey Uncovers Potential For Debit And Credit Card Issuers To Attract Customers With Appealing Loyalty Programs
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Udi’s Food demonstrates CANI approach to CX by deploying cutting edge checkout technology
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NeighborOil And FreeCause Partner To Reduce Home Heating Oil Costs
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Best Western Facebook Fans Can 'Be A Travel Hero' And Win A Vacation Of A Lifetime For Family And Friends
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TurnTo Networks And 500friends Form Strategic Partnership To Boost Brand Loyalty And Revenue For E-Commerce Retailers
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Study Cites Overall Customer Satisfaction In Banks, Movers Tied To Employee Loyalty
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Shell Rolls Out My Miles Matter Rewards Program For Rotella Users
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Vitria To Showcase Operational Intelligence For Service Providers At Customer Experience Management In Telecoms Conference
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Lyn Lake Chiropractic Earns Fourth Straight Talk Of The Town Award For Customer Satisfaction
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Plastic Jungle And InComm Announce Strategic Partnership To Expand Gift Card Opportunities For Gift Card Providers
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Sea-Tac Airport Offers New Rewards Program To Earn Miles With Every Purchase
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LaSalle Solutions Recognized By Cisco For Excellence In Customer Satisfaction In The United States
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Mindshare Technologies Expands Text Analytics Team
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Ohio Company Brings Mobile Rewards To Columbus Businesses And Residents
- Fiserv Announces Addition Of New In-Store Pick-Up Redemption Options For Its UChoose Rewards ProgramUChoose Rewards From Fiserv Offers New In-Store Pick-Up Redemption Options
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VIPdesk Receives Fifth Consecutive Washington SmartCEO/Clifton Gunderson Future 50 Award
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Zavee Partners With National Brands For Online Savings
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Young America And EcoRebates Partner With Lowe’s To Power New Online Rebate Center
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Expansion Of Club Carlson For Business
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Videotron Ranks Among The Best In The World: Marketing Communications-Highlight Customer Service
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Results From Newly Published Verint-Vovici Voice Of Customer Survey Reveal Key Success Factors In Today's Customer-Centric Enterprises
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Touchstone Energy Electrifies Its Co-op Connections Card With MyVIPSavings.com Cash Back Rewards Mall
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Mojostreet Rewards Now Available At 'Cafe Coffee Day'
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U Mobile Partners With BCARD Loyalty Programme
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Revel Fixes Rewards Interaction Among Rewards Companies
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ZyXEL Communications Introduces Reward-Based Channel Loyalty Program
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Dunkin’ Donuts Is Number One In Coffee Customer Loyalty For Sixth Straight Year
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Alcatel-Lucent Launches Expanded CEM Portfolio
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Loyalty 360 Presents: Untangling The Customer Loyalty Conundrum
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Waterfield Technologies And Voxeo Announce Solution To Address Top Challenges Facing Financial Institutions
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Marriott Rewards Joins Sina Weibo To Expand And Engage Greater China Membership
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Active Promotional Program For Veyance Customers
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K-Plussa Launches Contactless Cash Card, Helps Transactions At Checkout
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iDirect's 2011 Customer Survey Reveals Increase In Overall Satisfaction Rating For Sixth Consecutive Year
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Optimal’s NETELLER Launches New VIP And Loyalty Programmes For eWallet Members
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Pyramyd Air Bullseye Bucks Loyalty Program In Full Swing
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Weighing CX vs VOC programs? Doing one empowers the other if your company structures it right
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Best Western Launches 'Stay 3, Stay Free' Spring Promotion
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IMN Helps Kia Motors America Drive Toward Digital Marketing Goals
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Nectar And Ford Renew Successful Partnership After Nine Years And 21% Increase In Customer Retention
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Konica Minolta Celebrates Fifth Consecutive Year As Brand Keys’ #1 Brand
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Red Roof Selected As #1 Economy Hotel In 2011
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Amtel Receives A 95% Customer Satisfaction Rating In AOTMP’s 2011 State Of The Industry Research
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Etihad Partners With Mobily’s Loyalty Program
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Synovus Receives Greenwich Excellence Awards For Customer Service
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J.D. Power And Associates Recognizes Merrill Edge Call Centers For Customer Service Excellence
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Paciolan And Givex Sign Multi-Year Agreement To Offer Uptix Stored Value Tickets
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Launch Of COLLOQUY India Marks Latest Step In LoyaltyOne Global Expansion
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Chrysler Group LLC To Launch Next Step In Enhancing Overall Customer Experience
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Bazaarvoice And Buddy Media Partner To Link Customer Engagement Across The Web
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Sindbad Announces A Swiss Holiday Raffle
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Customer Loyalty Analytics At Gartner BI Summit
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Tenneco Introduces Interactive Shock Counter Display With Expert Plus Program
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Loyalty Card Plan For Grays Shops
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Coast Tourism Leaders Launch Vacation Club Card
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TCI Bagged Customer And Brand Loyalty Award
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Collinson Latitude Calls On The Travel Industry To Reignite Customer Engagement
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Jacada Announces Geographic Expansion Into India
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Announcing Empathica's Customer Experience In Tough Times Webinar
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Customer Loyalty Important To Increase Retail Sales, Emphasises PAYBACK
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the first club Expands Global Footprint And Digital Rewards Offering With New Partnerships In Russia, Mexico And Brazil
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Starwood Reinvents Hotel Loyalty Landscape With First-Of-Its-Kind Benefits For Global Mega Travellers
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Hertz Gold Plus Rewards Customer Loyalty With Weekend Rewards Days Bonus Points Promotion In 9 European Countries
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Le Meridien Amman Launches Its 'Elite Card' Loyalty Programme
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Earn 3 Points On All Dining Purchases With The PenFedPremium Travel Rewards American Express Card
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TeleTech Partners With Satmetrix To Activate Net Promoter Score For Clients
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ADS Q4 Earnings Climb As Credit Conditions Improve
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Verizon Wireless Wins Top Spot In J.D. Power Customer Care Study
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Empire Life Launches Loyalty Program To Help Investors Save On Fees
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Tata Group Firms Like Taj Hotels, Croma And Westside To Launch Common Loyalty Plan This Year
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Customer Satisfaction Grows For Financial Institutions And Banking Websites In 2011
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Totango Optimizes Customer Engagement With More Than One Million Businesses
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New Study Shows Companies Need To Do More With Customer Feedback
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Two Out Of Three Consumers Switched Companies In 2011 Even Though They Gave Higher Marks For Service, Accenture Survey Shows
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Mocapay Named Winner In Sixth Annual Paybefore Awards
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Loyalty 360 - The Loyalty Marketer's Association To Be Featured On 21st Century Business Television
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Even for the smallest companies, rewards infrastructure is key to creating strong programs
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Demonstrating strong impact of VOC on product plans is powerful with customers
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SPG survey shows it's critical to avoid underestimating the potential of well constructed rewards programs
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Medallia’s leading CEM platform gets us thinking about the value of maintaining a list of most vulnerable customers.
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Accenture, comScore, And dunnhumbyUSA Study Shows Direct Correlation Between CPG Brand Website Usage And In-Store Purchase Behavior
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ResponseTek And CallMiner Form Alliance To Provide Integrated Speech Analytics And Customer Experience Management Solution For Contact Centers
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New e-Miles Members Now Have Gift Card Reward Options
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Customer Satisfaction With Mobile Shopping On The Rise; Trails Satisfaction With Websites
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Are a lack energy and emotion what’s holding back ROI from your loyalty programs?
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Leading loyalty marketing firm reminds us that communications are the key to any marketing program
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Looking for greater impact from feedback? Incorporate it with data from across the buyer’s journey -- leveraged from your other systems and processes.
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Valitor Taps Welcome Real-Time For Loyalty Programmes
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Enterprise level CX solution by Amdocs highlights good strategy for companies of any size
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Taking incentives to a new level by combining customer experience with rewards programs
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Sometimes your standard sales practices can be packaged and marketed for greater effect
January 2012
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Loyalty 360 Survey Finds That Social Media, Customer Analytics Have Greatest Impact On Customer Loyalty
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Telecom Management Leader, vCom Solutions, Earns A 95% Customer Satisfaction Rating
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American Express Canada Wins International Service Award For The Second Year Running
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Alitalia MilleMiglia Members Now Earn Miles At The New MilleMiglia Mall
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Mattersight Joins Customer Experience Professionals Association As Silver Sponsor
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Homebuilders Who Delivered Best Customer Experience Honored With 2012 Eliant Homebuyers' Choice Awards
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JoS. A. Bank Clothiers And Experian Marketing Services Receive NCDM Database Excellence Award For Marketing Strategy
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Ohana Companies Acquires Assets Of Rebate Delivery, LLC
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Bristol Toyota Rewards Offered At Bristol Toyota In Rhode Island
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SFG Finance Launches Loyalty Program, Forms Alliance With Subprime Analytics
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Alliance Data Signs Multi-Year Renewal Agreement With Reeds Jewelers, A Top-50 North American Jewelry Retailer
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Accor Launches Location-Based App For Loyalty Club
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Mindshare Technologies Appoints Lonnie Mayne As New Chief Experience Officer
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Badgeville Launches Enterprise Cloud Connector Program
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Kurt Salmon: Consumers Will Be The Clear Winners As Retailers Battle It Out To Increase Market Share
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FIS Mobile Wallet Powers Innovative Mobile Payments Solution
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Marks & Spencer Selects RichRelevance To Personalise The Customer Experience
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USAA Bank Earns Top Spot In Customer Experience Report Comparing 160 Large U.S. Brands
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SDL Completes The Acquisition Of Alterian To Enhance Its Global Customer Experience Solutions
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AnswerLab Featured In New Forrester Customer Experience Case Study
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ClickSquared And Atos To Discuss Improving Rail Passenger Experience
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OSL Holdings Inc. Forms Loyalty Rewards Business Unit
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Microgaming Announces Agreement With Loyalty Rewards Program
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'Expectation Matching' --- Identified By Loyalty 360 As Key To Customer Retention, Driving Sustainable Growth --- To Be Explored At Loyalty Expo 2012
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Electric Forest Offers Loyalty Tickets, On Sale Today, Early Bird Tix On Sale Monday
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Toluna's PanelPortal Has Transformative Year
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Strategic Global Partnership Between SAS And Expedia To Increase Customer Loyalty And Satisfaction Across Middle East Travel And Tourism Industry
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Tesco Boosts Clubcard With Virgin Atlantic Partnership
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Rite Aid Readies For Nation's Biggest Football Game With Great Deals On Party Essentials
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ExxonMobil Eyes New Loyalty Offer
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ADIB, Etisalat To Launch Co-Branded Card
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Travel Agent Pan Australian Raises The Bar With Launch Of Independent Frequent Flyer Program
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Lets Go Software Announces New Cash Rewards Program
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K&W Honored For Customer Service
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Customer Service Levels Improve But Banks Have A Long Way To Go To Rebuild Relationships, According To Accenture Survey In UK And Ireland
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Survey Advantage Finds AlphaGraphics Shop Tops In Customer Loyalty In Q4 2011
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PointsPay Launches Mobile Wallet App For The Loyalty Industry
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Loyalty 360 Releases 'Where Is Loyalty Headed? An Inside Look At Trends Impacting The World Of Customer Loyalty'
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Bank Of America To Test Deals Linked To Accounts
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Jacada Receives Customer Interaction Solutions Magazine's 2011 Product Of The Year Award
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Mattersight Expands Industry Leading Behavioral Analytics Service With Predictive Customer Satisfaction Analytics
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Plink Launches Facebook Credits-Based Online-To-Offline Loyalty Program
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American Airlines And MasterCard Start The New Year Right With 'Check It Out. Check It Off.' Promotion
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Best Buy And Affinion Loyalty Group Present An Educational Webinar: Monetizing Loyalty Marketing Assets
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John Lewis, Waitrose, And Amazon.co.uk Earn Top Spots In Customer Experience According To Temkin Experience Ratings UK
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La Tasca Introduces Personalised Loyalty Card Scheme
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PetFoodDirect.com Partners With 500friends To Provide Innovative Social Loyalty Rewards Program
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Jebel Ali International Unveils Loyalty Programme
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Upcoming Webinars Explore How Leading Organizations Use 'Voice Of The Customer' To Drive Operational Excellence In Today's Dynamic Business Environments
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VoIP Supply Announces Results Of Customer Experience Survey
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Gulf Air Tops In Customer Satisfaction Survey
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Affinia Hotels Leads In Customer Satisfaction Among Upper Upscale Hotels
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Crabtree & Evelyn Launches Platinum Rewards Loyalty Program With 89 Degrees
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Papa John’s To Give Free Pizza To America If Fans Correctly ‘Call’ Super Bowl XLVI Coin Toss
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MS LifeLines Recognized For Providing An Outstanding Customer Service Experience
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ICLP Calls On Retailers To Embrace Loyalty Programmes Or Risk Losing Customers
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iPerceptions Offers The First Concept Clouds For 'Voice Of Customer' Feedback
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Walker Releases Updates To Their Suite Of Mobile Technology For Accessing Customer Insights
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Sitel Positioned In The Leader Quadrant Of The Magic Quadrant For Customer Management Contact Center BPO Worldwide
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G3 wins Avaya ‘Partner in Customer Excellence’ Recognition
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Hyundai Launches Car Loyalty Program
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First Tennessee Wins 12 Greenwich Excellence Awards
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Looking for the edge over competitors? Study shows that customer experience during buying process is go/no go decider at luxury retail operations
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Melrose Jewelers Launches 3% Cash Back Customer Loyalty Program On Its Products Including Rolex Watches
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Barbara Brinkman Named Armstrong Teasdale’s Client Relations Director
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Aldi Still Leading In Customer Satisfaction, Latest Survey Results
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Venture-Backed eYantra Acquires Corporate Rewards Co Privilege Corner
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Hino Trucks Repeats Top J.D. Power And Associates Rankings For Customer Satisfaction
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Edgewebhosting Receives Exceptional Net Promoter Score
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Satisfaction With e-Government Reaches New Highs Under Obama But Is Stalling, According To ForeSee
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Emirates And Alaska Airlines Launch Frequent Flier Partnership
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FreeCause Generated Over 1 Billion Rewards For Consumers In 2011
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LoyalTree And LionWise Partner To Launch First Fully Integrated Mobile-To-POS Customer Loyalty Platform
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PenFed Reward Cards Now Feature New, Lower Variable 9.99% Purchase APR
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Macy's CMO Shares Loyalty Insights At NRF Big Show
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TAB Bank Customers Rate TAB Very High In Satisfaction
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New Call Centre Customer Feedback Tool
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Marks & Spencer Sees Over 400% Increase In Customer Reviews Since Launching Email Campaign
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Constant Contact Acquires CardStar, Inc.; Adds Mobile Loyalty Technology To Its Suite Of Online Marketing Tools To Help Small Businesses Grow
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Brookshire's Rolls Out YourPoints Program
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Hertz Rent A Car And Nectar Renew Exclusive Partnership To Reward Customer Loyalty In The UK
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Bazaarvoice And Badgeville Form Strategic Partnership To Help Global Client Base Use Gamification To Increase Reputation, Customer Loyalty
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Amdocs Achieves Number One Position In Global Billing Market For Fifth Consecutive Year, Analysys Mason Reports
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Rifle Veterans Home Receives National Award For Customer Satisfaction
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GDS International's Inaugural NG Customer Experience Summit Set To Hit Texas In Late February, Early March
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Young America Develops Faster, More Efficient Rebates With New Digital Redemption Option
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COLLOQUY Research Shows Over-Focus On Cash Rebates Erodes Brand Experience
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House Of Fraser Picks Grass Roots For Mystery Shopping Task
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Pune Airport Ranked Third Best In Service Quality
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Lands' End Ranks In NRF Foundation/American Express Customers' Choice Survey
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CareSource Unveils Consumer Feedback Program
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Allegiance CXPro Simplifies Analysis And Measurement Of Customer Experience
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Alderfer Group Earns Customer Service Certification
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CDC Software Addresses Market Need For Proactive And High Volume Customer Complaint Management Tools
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eHealth Global Technologies Customer Service Survey Demonstrates World-Class Results
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HTK Horizon Brings Big Business To Small Enterprises
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Loyalty 360 Presents: New Member Engagement
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RBC And Shoppers Drug Mart Launch Innovative National Program
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Brands Undertaking Market Research Reap Rewards Through Customer Loyalty, Finds Market Leader Cint
- For 4th Continuous Year, QVC Ranks Among Top 10 Retailers In NRF Foundation Customers' Choice SurveyNational Retail Federation Honors QVC For Excellence In Customer Service For Fourth Consecutive Year
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Burnaby Toyota Dealership Ranked First In Customer Survey
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On The Spot Systems Secures $750K From Kepha Partners, Angel Street Capital, And Mike Sheehan
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Verizon And STRATACACHE Team Up To Bring Retailers Closer To The Customer
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Mimecast Honored For Outstanding Customer Service And Cloud Email Management Platform
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New Points.com Corporate Platform Allows Air France-KLM To Easily Issue Flying Blue Miles For Merchants And Partners
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Alliance Data Provides Private Label Performance Update For December 2011
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Satmetrix And Metavana In Social Media Partnership
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Kublai Khan Crazy Mongolian Stir Fry Earns Consecutive Talk Of The Town Customer Satisfaction Awards
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ViVOtech Equips Retailers For The Looming In-Store Mobile Commerce Boom
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Commerce In Motion Releases Benchmark Study On Retailers’ Priorities, Challenges Relative To Social, Mobile, Local Commerce
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BAY Unveils Visa Gift Cards
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Stay At Best Western, Earn LifeMiles From The Avianca And TACA Frequent Flyer Program
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Epicor Showcases New Clienteling App To Enhance Retailer-Customer Interaction And Cross Selling At NRF 2012
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Media Alert: Gartner Announces Customer 360 Summit 2012
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JDA Software Launches JDA Customer Engagement
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ACCENT Marketing Services Launches Customer Engagement Channel On TMCnet
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Mexico Retailer Liverpool Connects With Customers Using SAS
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Staples Canada Partners With Agility Metrics To Implement Countrywide Customer Experience Management Program
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Start-Ups Hope To See Rewards In Customer Loyalty
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First Customer Care Conference On Feb 6
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Digital Banking Tipping Point Set For 2015, And Customers Will Pay For It - PwC
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OpenMotion Introduces Solution To Retailers' Biggest Challenge In Selling Gift Cards
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Bob Montgomery Honda Announcing Service Rewards
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Signature Flight Support Launches Signature TailWins Customer Loyalty Program And The Signature Flight Support Aviation Card
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Ann Arbor Establishments Launch New Universal Loyalty Card Program
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Allegiance Receives Customer Interaction Solutions Magazine’s 2011 Product Of The Year Award
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pediped Footwear Launches The pediped Rewards Program With 'Purchases With Purpose' Fundraising Sale
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Badgeville Selected By Recyclebank For Sustainability Gamification Solution
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Independent Online Survey Company SurveyGizmo Revenues Increased By 54% By Providing Unmatched Customer Service - 200 Million Online Surveys Were Completed In 2011
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The Betty Mills Company Expands Snack Rewards Program With Refer-A-Friend Feature
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JDA Outlines Strategies To Attract, Win And Keep Profitable Customers With Consumer-Connected Retail
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Planet Technologies Receives Perfect Scores In Latest Microsoft Customer Satisfaction Survey
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Weighing simple rewards programs vs perfectly aligned rewards to your business model?
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Erie Extends Commercial Broker Incentive Program
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Collinson Latitude Calls For Mobile Operators To Anticipate Customers’ Needs And Offer Real Value
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Welcome (back) to the Ideal Path Customer Loyalty Portal.
It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.Edit your company listing or upload your press releaseWeekly Newsletter on Loyalty Industry Happenings - Vendor Home
Focused resources for vendors in the Loyalty and Incentive space including:
Marketing resources for Loyalty VendorsUpload your Press Releases for inclusion all over our portalReview and update your Vendor Listing on our portalLearn how a Media Partner can empower your marketing reach - EXPLORE TOPICS
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Big data is here .... but is your company ready for it? http://bit.ly/11vO07Q #VOC #bigdata
18 June 14:00:00 -
Editor's NoteWelcome (back) to the Ideal Path Customer Loyalty Portal.It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.…… Read More.
Loyalty IP on
